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Everything posted by Staff
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ANSWERED Can't connect via WireGuard anymore
Staff replied to Greyzy's topic in Troubleshooting and Problems
Hello! Same as before we guess, although you did not send new log: name resolution problem. Please re-check DNS settings and test resolution with "nslookup" command. According to the previous recommendations you must set DNS properly on the router too. Kind regards -
ANSWERED How to expose docker services to the internet?
Staff replied to kuchito's topic in Troubleshooting and Problems
@kuchito Hello! No, please take note it's 29898. From your description we infer that Jellyfin listens to port 29892 but from the compose file it appears that you forced Gluetun to re-direct packets for port 29898 to port 80. On your AirVPN account port panel you forwarded inbound port 29898 to your local port 29898. Therefore: fix the error in the compose file: packets to port 29898 must be directed to port 29898 (and not 80) fix the error in Jellyfin configuration. It must listen to port 29898 and not 29892 Alternatively (deprecated), do not touch Jellyfin configuration but modify the compose file to re-direct packets for port 29898 to port 29892 (we would not recommend this solution, it's somehow messy). Kind regards -
ANSWERED Can't connect via WireGuard anymore
Staff replied to Greyzy's topic in Troubleshooting and Problems
Hello! Hopefully nothing serious has happened and let's hope that their site will be up again soon. Kind regards -
ANSWERED Can't connect via WireGuard anymore
Staff replied to Greyzy's topic in Troubleshooting and Problems
Hello! On each PC and on the router. PC DNS settings take precedence, but if a PC queries also the router (even if only as a fallback) then it's essential that the router DNS is not poisoned. So change them all. Please check https://www.opennic.org Kind regards -
ANSWERED Can't connect via WireGuard anymore
Staff replied to Greyzy's topic in Troubleshooting and Problems
Hello! Change DNS settings, have your system query only Quad9 and OpenNIC. Kind regards -
ANSWERED Can't connect via WireGuard anymore
Staff replied to Greyzy's topic in Troubleshooting and Problems
Hello! Nothing related to *.airdns.org, therefore the problem is not there. However, your hosts file has been edited to prevent license verification by Adobe servers. Kind regards -
ANSWERED Can't connect via WireGuard anymore
Staff replied to Greyzy's topic in Troubleshooting and Problems
Hello! Names resolution order in Windows default settings is: hosts file DNS NetBIOS DNS is queried if no match is found on the hosts file. hosts file is typically edited by filter programs to force some domain names to resolve into non routable IP addresses, as it happened in your case with our FQDNs. Just to make two examples, to block resolution of ad related names, or prevent access to dangerous services. Please check your hosts file and also make sure that your machine queries a neutral DNS (we recommend Quad9, 9.9.9.9, for commitment to privacy and neutrality). Kind regards -
Eddie alternatives for Linux (with AirVPN configs)
Staff replied to hedgehoq's topic in Other VPN competitors or features
Hello! The AirVPN Suite is not "close" to official software, it is indeed official software for Linux by AirVPN. It is the only official software by AirVPN capable to run also on Linux distributions not based on systemd. Kind regards -
ANSWERED Intermittent qBittorent Issue
Staff replied to nighthawk68's topic in Troubleshooting and Problems
@nighthawk68 Hello! If the VPN connection goes down and up and the virtual network interface is destroyed and re-created, qBittorrent could need a re-start in order to bind to the interface again. Kind regards -
ANSWERED Turn off auto payments?
Staff replied to FoxySkittles's topic in Troubleshooting and Problems
Hello! In AirVPN you can only make recurring payments through PayPal if you authorise PayPal to bill you at set intervals. Every other payment method does not support periodic billing. Deleting the mentioned authorisation is an operation that takes a few seconds and can be done at any time. If in doubt, please consult PayPal documentation: https://www.paypal.com/us/cshelp/article/what-is-an-automatic-payment-and-how-do-i-update-or-cancel-one-help240 Kind regards -
ANSWERED Connection drops in Italy
Staff replied to Catacomb5442's topic in Troubleshooting and Problems
Hello! We can't reproduce, we're very sorry... If you connect via WiFi, and you have administrative access into the Vodafone station/router, please test a different channel: https://www.metageek.com/training/resources/why-channels-1-6-11/ Kind regards -
Hello! Since WireGuard works in UDP and does not fail, while OpenVPN fails in UDP, you have a block (either self inflicted or by your ISP) of some kind. Some options (not an exhaustive list): a block against UDP to specific ports only a block against specific ports a block against OpenVPN a block against OpenVPN to specific ports only Kind regards
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Hello! Unexpected indeed. Can you please try to (when you don't mind being disconnected): renew your key (on your AirVPN account "Client Area" > "Device" > "Details" panel click "Renew") disconnect all of your sessions re-connect with the new key (you will need new configuration files, or just logout/login on Eddie) check whether the problem persists or not and update this thread Kind regards
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ANSWERED An instance of eddie is already running?
Staff replied to manmonopoly's topic in Troubleshooting and Problems
Hello! The problem is solved. User started Eddie minimized, did not realize that it was running (failed to check the system tray) and tried to run it again, so the error message was appropriate. Kind regards -
@dshbfjdsaauj Hello! Eddie keeps a safety backup of the system settings (firewall and DNS) it modifies. If Eddie can't restore the DNS settings because of a crash or of a kill without grace, at the next run Eddie will realize it is in a "dirty" state and will rely on the safety backup files to restore the settings at the next clean shutdown. Therefore running Eddie and shutting it down properly should solve the issue with no need of additional manual fix. Of course if a crash occurs the crash itself should be investigated in the first place, please feel free to describe the problem more thoroughly. Kind regards
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ANSWERED "Reverse" Split Tunneling Guidance
Staff replied to Pmac1980's topic in Troubleshooting and Problems
Hello! You may consider a virtual machine connected to the VPN for an effective traffic splitting with good compartmentalization. You would run Call of Duty on the "not connected to the VPN" host (run CoD outside the VM for optimal performance of the game itself) and anything else, i.e. all the other applications that need tunneled traffic, inside the VM, which will be connected to the VPN. Kind regards -
ANSWERED Connection drops in Italy
Staff replied to Catacomb5442's topic in Troubleshooting and Problems
Hello! We can't reproduce... can you tell us which operator you connect to (check the roaming if necessary)? Kind regards -
Hello! Note the above and this: You specifically configured Eddie to ignore the DNS push by the server and let the packets to your default DNS slip through the Network Lock. Kind regards
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Hello! At last the root cause of the problem should have been found, a loose power cable. Kind regards
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Hello! Not correct, 3 Gbit/s full duplex is 3 Gbit/s down + 3 Gbit/s up. To be even more precise: the servers have a 10 Gbit/s NIC and port, and they are connected to 10 Gbit/s lines. However, 3 Gbit/s (full duplex) are guaranteed, while 10 Gbit/s (full duplex) are best effort. With that said, congratulations! Kind regards
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ANSWERED Malwarebytes blocking AirVPN
Staff replied to Oksana Luda's topic in Troubleshooting and Problems
Hello! After a quick consultation it looks like Malwarebytes again enforces competitor VPN blocks through "Web Protection" (it is not the first time, in the past they blocked entire datacenters and VPN web sites, not only VPN servers...). AirVPN is not the only "blocked" infrastructure with such unfounded claims (trojan?! website?! VPN servers do not offer any program to download or any web site). After an informal consultation with some of our competitors someone suspected that this practice can be an attempt to promote Malwarebytes' own VPN services, by blocking competitors on the computers of their own customers. If you disable Web Protection you will resolve the problem. Or maybe you can consider to eradicate from your system any software enforcing unfair practices and undue blocks. Kind regards -
Hello! No, watch out. Right now and also during the previous reply you were and are connected only with "Ra*a". "No ports open" means that the tested port is not being forwarded on the VPN server(s). Possible reasons: ports are disabled, ports are forwarded to a device which is not connected at the time of the test. Kind regards
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Hello! Please send us a system report generated by Eddie after the problem has occurred. Kind regards
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Hello! The system is right. The only port linked to the "Ra*a" certificate/key has been disabled by you. If you need it, you must re-enable the port from your AirVPN account port panel. The switch "Enabled" must be green (if it's grey, it means that "Enabled" is off, i.e. the port is disabled). Kind regards
