Staff

Hello! The tun/tap network adapter does not come up. Assuming that it is enabled (please see https://airvpn.org/index.php?option=com_kunena&func=view&catid=2&id=6247&Itemid=142#6248), please to try to remove and then re-install a TAP-Win32 Adapter (menu "Start"->"All Programs"->"OpenVPN"->"Utilities"). If the problem persists, try a reboot. If the problem is still there after a reboot, there might be a problem with the driver, please try to uninstall completely OpenVPN and re-install it, making sure to authorize the installer to install all the drivers. Kind regards

Hello! If you could not connect after a reboot, the suggested behavior can not be the cause. When you reboot any process is of course killed. Please do not hesitate to contact us if the problem persists even when you use OpenVPN directly. Kind regards

@candtalan Ok, this admin has monitored your attempts. Apparently, your first re-connection attempt failed because your client was already connected. It was at least kept alive with pings, there was a continuous exchange of packets up and down. After approximately 35 seconds, your client really disconnected. When you failed the re-connections attempt, did you look for other OpenVPN instances, to check whether they were still running for example with sudo ps aux | grep openvpn ? Maybe there's some delay between the network-manager disconnection command and the client disconnecting for real. Kind regards

Hello! Yes, please, do it as soon as you read this message with network-manager. About running OpenVPN directly for another test: - put all the files (user.crt, user.key, ca.crt, and every .ovpn configuration file) in one directory - cd to that directory - issue the command sudo openvpn "name of the ovpn configuration file here" Send us the output of the command. Try to disconnect simply by pressing CTRL-C (on the same shell window) and please re-connect again after 10 seconds (to the same server or any other server, it's the same). Please note the double quotes around the .ovpn file name (it contains spaces from our configuration generator). Kind regards

Hello! Account "candtalan" was connected to some server before you wrote the quoted message and successfully exchanging data. It is still connected and exchanging data at the time of this writing. This may suggest that network-manager maybe does not perform an OpenVPN disconnection... did you check if you had still OpenVPN instances running while you were testing? Kind regards

Hello! When you have this issue can you please contact the support team through the "Contact us" form, so that it will be possible to see what's happening in real time? Do you see that the problem occurs only with network-manager, or does it occur even when you launch OpenVPN directly? A reboot should never be necessary. Also, can you please check (when the problem occurs) whether some OpenVPN instance is still running, just in case network-manager in reality does not disconnect the client? Kind regards

Hello! Tunnelblick is only for Mac OS X, but OpenVPN is supported by various firmwares (DD-WRT, OpenWRT, Tomato...) which are good for several routers. Which router brand and model do you have? If it is supported according to the list (do you refer to the DD-WRT list?) then you can flash it with DD-WRT or some other firmware (usually we see that OpenWRT and Tomato do not suffer of some DD-WRT issues and bugs). Kind regards

Hello! Yes, of course! Only on the connected computer, as you probably already know (i.e. another computer not connected to the VPN will not get of course any "protection"). Kind regards

Website: http://www.torrents.net/ Torrents.net. Download verified free public torrents, Download movies, games, tv-shows, music, software, anime other torrents. Reason: Censored from Italy. Status: OK Routing: Only from IT servers.

Website: http://www.bbc.co.uk/ Breaking news, sport, TV, radio and a whole lot more. The BBC informs, educates and entertains - wherever you are, whatever your age. Status: Not accessible Native: none Routing: all servers

Website: http://www.pandora.com/ Pandora is free, personalized radio that plays music you'll love. Discover new music and enjoy old favorites. Start with your favorite artist, song or composer and Pandora will create a custom station that plays similar tracks. Status: OK Routing: All servers to US. 29/08/2014: Native US servers don't need routing, but Pandora fails to detect the geolocation of our US servers.

Website: http://turntable.fm/ turntable connects you and your friends in a real time music listening experience. Play music together for free on the internet or your iPhone. Status: OK Native: US servers. Routing: All other servers.

Website: https://mog.com/ MOG is the premium on-demand music service for web and mobile. Stream nearly all the music in the world in high-quality 320 kbps and get personalized music recommendations just for you. Status: OK Native: US servers. Routing: All other servers.

Hello! A few seconds is normal, a few minutes is not. Do you ALWAYS experience a re-connection problem for such a long time? Kind regards

Hello! In order to use OpenVPN directly from a shell, paste the user.key, ca.crt, user.crt and any .ovpn configuration file in a single directory. From inside that directory type: sudo openvpn ".ovpn configuration file name" Kind regards

Hello! Please follow the instructions here: https://airvpn.org/enter (click on your system). Kind regards

Hello! Please make sure that your torrent client is running and listening to the correct port while the check is performed. When you order a port check to the system, please wait for about 30 seconds then click "Refresh". Kind regards

Hello! Do you connect from your router (with DD-WRT or OpenWRT or Tomato etc.) or from your computer? In the first case, it's very likely that 10 Mbit/s is the maximum AES-256 throughput that the router CPU can handle (for encryption and decryption on the fly). In the second case, first try different ports, just in case your ISP caps bandwidth on some UDP ports ("port shaping", a not uncommon situation for ISPs which perform heavy overselling). We would recommend 80 TCP and 53 UDP. Kind regards

Hello! There will be no changes in IP addresses. You don't need to re-generate configurations. Kind regards

Hello! Probably your ISP changed your dynamic IP address (because of a disconnection, for example). In this case, all your connections (including the VPN connection) are lost and the OpenVPN client need to re-connect. The wide majority of disconnections from our servers are due to this cause. Please see here in order to prevent leaks in case of unexpected VPN disconnection on Mac OS X with pf: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=1713&limit=6&limitstart=36&Itemid=142#2532 and here on Mac OS X with ipfw: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=1713&limit=6&limitstart=42&Itemid=142#2756 Kind regards

Hello! You're absolutely right, the server is misconfigured: entry and exit IP addresses are the same. We'll fix the problem as soon as possible. [EDIT: problem was fixed a few minutes later] Kind regards

Hello! We don't detect any problem on any server with Google... can you please elaborate? On which servers do you notice problems with Google, and what kind of problems? Kind regards

Hello! For a bittorrent client, just let the system pick for you a free port. Do not remap it to a local port. Leave it to "TCP & UDP". Finally, set the same port number as the listening port in your torrent client. Kind regards

Hello! Leaseweb USA is relocating all the servers in the USA datacenter. Therefore Sirius, Librae and Andromedae will be relocated. The servers will be powered off, disconnected, relocated, reconnected and turned on. The relocation will take place: - for Sirius and Andromedae, in a 60 minutes time frame between December 17th 11:00 PM EST and December 18th 7:00 AM EST. - for Librae, in a 60 minutes time frame between December 18th 11:00 PM EST and December 19th 7:00 AM EST. During the relocation, a minimum downtime of 30 minutes is expected. Kind regards

Hello! No problem is detected: your web server answers correctly on https://<server exit-IP>:<50xxx> This is the message this admin receives from your web server: Make sure that you're trying to access it on the exit-IP of the server your client is currently connected to. Kind regards