Staff

Hello! Please read carefully our Terms of Service. You are not allowed to use our service to infringe directly or indirectly, or aid or abet the violation of, any human right enshrined in the ECHR, even if you live in a country which is not bound to the ECHR. You have additional limitations in the service usage. When you subscribe to the service you accept our Terms of Service and you are bound to respect them. If you don't agree with them, you are not allowed to use the service. We are a mere conduit of data and we act accordingly. Kind regards

Hello! Yes, any browser that has been configured to connect over the TOR proxy. The TOR Project team releases the "TOR Browser Bundle", a very friendly bundle which includes an highly customized Firefox (Aurora) which does not need any modification. The browser is customized to connect over TOR and includes privacy and anonymity enhancements. The bundle is portable and includes everything you need to enter the TOR network with a few clicks. You can only tunnel TCP over TOR, not UDP. For many more information, please browse the TOR Project web site: https://www.torproject.org If you wish to tunnel UDP over TOR, you can do that with UDP over TCP (see https://airvpn.org/tor ). Anyway you should never tunnel torrent clients over TOR, both for technical and ethical reasons. Kind regards

Hello! Please feel free to use the "Contact us" form (menu "Support") for the above request at your earliest convenience. Kind regards

Hi jessez, about DHCP: # Allow access to DHCP server - I don't use DHCP, so uncomment if you do # iptables -A INPUT -s 255.255.255.255/32 -j ACCEPT # iptables -A OUTPUT -s 255.255.255.255/32 -j ACCEPT the second rule should be changed into: iptables -A OUTPUT -d 255.255.255.255 -j ACCEPT Kind regards

Hello! Can you please elaborate about what times out? Can you also please send us OpenVPN logs? Kind regards

Hello! In order to send the logs in text format just click on the "Copy to clipboard" button and paste where appropriate. For an explanation of the message, please see here: http://openvpn.net/archive/openvpn-users/2004-09/msg00068.html A backtrack can occur now and then with connections over UDP, for several reasons (momentary network congestion, momentary high-latency...). If you see those log lines sporadically, you should not worry about them. Please feel free to contact us again if, on the contrary, you get a large amount of backtracks in a short time. Kind regards

Hello! The "10 Mbit/s" is just an hard-coded label, a remnant of the past. It does not mean anything and does not affect performance. Kind regards

Hello! Of course! Please send us a request through "Support"->"Contact us" form while you are logged in the web site with your premium account. Kind regards Got the list thanks. I have firewall to only allow a UDP port 443 connection to the VPN entry-IPs and that works great. However, logging into the airvpn client... is this TCP and Port 80? As I would like to limit it to just the needed ports/protocol. Hello! It's a SSL/TLS connection to port 443 TCP. If you authorize indiscriminate connections toward port 443 TCP you might have leaks with a browser connecting in https, which will be able to establish a connection even when disconnected from the VPN, so you can permit outbound port 443 TCP only for airvpn.org IP address (85... if you use the secondary frontend, 212... if you use the primary frontend). Actually in our Comodo guide we just authorize anything to the secondary frontend. Kind regards

Hello! Can you please have a look here: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=2849&Itemid=142#4695 It should work on pfsense as well when you adapt the rules to pf. Kind regards

Hello! Of course! Please send us a request through "Support"->"Contact us" form while you are logged in the web site with your premium account. Kind regards

UPDATE: the problem has been solved. We are anyway working to add a new server in a different datacenter in UK. Kind regards

Hello! Thank you for the information, we're aware of the problem and we're investigating. Kind regards

Hello! Apparently you do actually have a DNS leak. In order to prevent any leak (including DNS leaks and leaks in case of unexpected VPN disconnection) please see here: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=3405&Itemid=142 Kind regards

@jessez Hello! Please feel free to contact us in private to discuss about your suggestions. Kind regards

Hello! Please watch out: Serpentis entry-IP address is 178.248.30.131 (178.248.30.132 is the exit-IP address). Probably the root of your problem is there. No OpenVPN connections are allowed on the exit-IP address for your safety and security. Kind regards

Hello! Bootis and Cassiopeia are having network issues about which we can't do anything. All the other 25 servers are up and running. Bootis and Cassiopeia lines (not the servers) also went down for approximately 10 minutes yesterday and for approximately 5 minutes two days ago. Since this is the first time after 7 months during which the datacenter experienced no issue at all (it had an alleged 99.9% uptime in 2012) probably we'll give the provider a second chance, but if the problems persist we'll definitely look for a new provider in the UK. We do understand that a datacenter with issues can harm our image, but we're confident in your understanding that bad things out of our control can happen. Our infrastructure is sufficiently redundant to provide the guaranteed allocated bandwidth even with about half of the VPN servers. Kind regards

UPDATE: according to support, Bootis and Cassiopeia datacenter is experiencing unidentified network issues. The datacenter staff is investigating. No further information were provided to us. Kind regards

Hello! Can you please send us the OpenVPN logs? Kind regards

Hello! We are aware of the problem. The servers are up but they can't be reached and can't reach several hosts in the world. We're investigating and waiting for support from the datacenter technicians. Kind regards

Hello! No, absolutely not. It can decrease performance if the fragmentation occurs continuously. If you see thousands of fragmented packets in a short time, it might be necessary to fine-tune/customize your OpenVPN settings. If you see only now and then fragmented packets, don't worry about them. Kind regards

Hello! "DD-WRT is a Linux based alternative OpenSource firmware suitable for a great variety of WLAN routers and embedded systems." http://www.dd-wrt.com Kind regards

Hello! Did you select in the "Modes" tab a TCP port? Can you please make sure that in the proxy the SocksPort is set to 9050 and the ControlPort to some different port? Can you also please send us the configuration of the proxy? Kind regards

Hello! Double-hop is performed ONLY to bypass geographical location based discrimination. For example, to access BBC iPlayer from any server in the world, even a non-UK one. Anyway, all our VPN servers have different entry and exit-IP addresses to prevent some types of correlation attacks and you can perform multi-hopping (if you need that additional anonymity layer at the price of a performance hit) with OpenVPN over OpenVPN (you'll need two accounts if you wish to perform double-hop with two Air servers) or OpenVPN over TOR, or TOR over OpenVPN https://airvpn.org/tor Kind regards

Hello! Does it happen on every server you have tried? Can you please give us a list of the servers where the problem occurs? Kind regards

Hello! You are right, forget the above. Often the problem you describe is caused by Windows firewall. Even if you authorize an application on Windows firewall, it can block the same application on different networks. Can you please check that (if you run Windows firewall)? For testing purposes you can disable the firewall and try again. If you're not running Windows firewall, can you please check that your firewall, as well as your antivirus, are not blocking incoming packets for your torrent clients? Kind regards