Staff

Hello! The upload file size limit is 1024 KB. Your [Home #1] Network Zone is wrongly defined and/or overlaps with AirVPN Network Zone for port 443 UDP. If your home zone is really 10.4.0.0/24 or similar, please let us know and we'll send you a simple solution which will require you to renounce to use port 443 UDP (not a problem). Otherwise, please determine your real home network zone, if you're in doubt please send us the output of the command "ipconfig /all" from a command prompt while you are not connected to the VPN. Kind regards

Hello! Wrong In our post we described how to perform real partition of trust in order to prevent us to track you even if we were "malignant": https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=54&limit=6&limitstart=6&Itemid=142#1745 The key is preventing us to know who you are in every and each case. Of course this is required only if you need to transmit "extremely critical" information. Kind regards

Hello! We're very glad to inform you that a new 1 Gbit/s server located in Romania is available: Phoenicis. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Member Area"->"Access without our client"). The server accepts connections on ports 53, 80 and 443 UDP and TCP. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN admins

Hello! Yes, definitely. Currently our 2012 downtimes have reached almost 2 hours and 30 minutes (which is anyway fairly good), which are included in our 24 hours grace period. A downtime is considered when a client can't access any VPN server. Kind regards

Hello! They didn't, BUT the server monitor could not show the correct stats. Additionally, new client connections could not be authorized. This problem was already solved in the past. We will let you know whether this has been a new type of incident, in which case we'll take the necessary steps to avoid its recurrence. Kind regards

We have had a major problem on backend servers between 05.09 UTC and 06:12 UTC. We're investigating. We apologize. Kind regards

Hello! It's not a hunting game! The port you have remotely forwarded must match the port your service listens to. After you have started the client, begin the tests. Which client is it? Kind regards

Hello! The forwarded packets to your ports are tunneled like all the rest, so it's not relevant which ports on the router you open or not (but it's important that on the router you do NOT open the same ports that you have remotely forwarded in order to prevent correlation attacks). Once you have remotely forwarded a port or multiple ports, please make sure that the related service is running and listening to the same port(s). Just a question, why did you publish the speedtest? It has nothing to do with the forwarded ports tests. Kind regards

Hello! Can you please make sure that while the test is running your services are running as well and listening to the correct ports? Kind regards

@Anonymous Writer Hello! Thank you for your considerations. We follow closely OpenVPN evolution in available ciphers. ECC is currently not available in stable releases. On the other hand, as you stated RSA-2048 is unbreakable, and we still have the option to evolve certificates toward RSA-4096 for authentication purposes, while standing on AES-256 for the data channel as we do now. Therefore, it might be a mistake to rush toward ECC with a patch. In the best scenario, it would not add significant security in the authentication during these years. In the worst scenario, it may lead to a catastrophe. The wisest choice in our opinion is waiting for ECC full suppport in official OpenVPN releases (2.3, hopefully?), which will allow independent peer-reviews, essential for security. You might like to read this thread: https://forums.openvpn.net/topic8404-45.html Kind regards

Hello! Can you please try with OpenVPN or OpenVPN GUI directly? The generator for the files you need is available in menu "Member Area"->"Access Without Our Client". After that, please send us again the OpenVPN logs and your configuration file. Kind regards

Hello! Quite difficult to figure it out... anyway, can you please make sure that the proxy types match? OpenVPN supports connections over both http and socks proxies, but it must know in advance which proxy type it will meet. Perhaps OpenVPN is expecting a http proxy instead of a socks one. Kind regards

Hello! We're sorry to inform you that Geminorum has been suddenly dismissed for ISP requests that are beyond our tolerance. We kindly ask you to switch to Virginis (1 Gbit/s) if you need a Swiss server. Our expansion plans in Switzerland will go on unmodified, with a focus on 1 Gbit/s port servers. Kind regards AirVPN admins

Hello! Your subscription transaction is under review by PayPal and has been frozen. As soon as the review ends, you will either get back your money or have your account activated. We apologize for the inconvenience, but it does not depend on us in any way. Kind regards

Hello! No password authentication is required, you have server certificate, client certificate and client key. All of them are pointed by your .ovpn configuration file(s). Which client are you using to connect? Can you please try OpenVPN directly and send us the logs? Kind regards

Hello! You are right, currently there are only two public frontends. Adding a frontend is a very quick matter, so we can add them according to needs. Please also consider that even if access to all frontends were blocked from your place, you can anyway access the VPN servers via OpenVPN (i.e. you can't use the Air client, which needs access to airvpn.org - this will change in future client versions). You will need to take with you the configurations, certificates and key generated by our configuration generator when you are in a place where you can access one of the frontends. For particular circumvention needs please do not hesitate to contact us in private. Kind regards

Hello! When you see that, can you please make sure that you are connected to the VPN and that Bittorrent is NOT configured to use a (local) proxy? Kind regards

Hello! Sorry, the link in announcement is inaccurate, it links directly to the page of the ipfw rules. Please see here for descriptive instructions: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=1713&limit=6&limitstart=42&Itemid=142#2756 We have fixed the link in the announcement section as well. Kind regards

Hello! Thank you. It was never implied that Malwarebytes insinuates that airvpn.org has/had malware. It's blocking a whole hosting company or network without "fine-grane" discernment the issue. Kind regards

Hello! From which Air server did you notice that warning? That Proxify checks your IP address may be interpreted as a sinister warning: they might be willing to back-track you in case you don't use their service as they would like you to. Kind regards

Hello! Please see the permanent links on the announcement section of the forum and pick the one suitable for your system. For example, if you have Windows, follow this guide: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=3405&Itemid=142 Kind regards

Hello! We're sorry, while you can use an account on as many devices as you wish, only one can connect at a given time. Multiple and simultaneous connections with the same account are not authorized. Please see here for additional information: http://airvpn.org/faq Kind regards

Hello! We're not aware about particular issues with GMail and Facebook (just register the exit-IP of our servers as authorized on your accounts) but surely PayPal will block transactions, and eventually suspend momentarily the account. if you use your account from behind a VPN, a proxy or TOR. Kind regards

Hello! For online gaming a very important thing is latency. You should use the server which can give you the lowest latency times. About playing online games outside the VPN even while connected to the VPN, a little hack may help you: bind the games clients to your physical interface with ForceBindIP. Please read carefully the instructions. http://www.r1ch.net/stuff/forcebindip Kind regsrds

Hello! Just one. You must NOT run them simultaneously. Kind regards