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Hello! They use the very same datacenter where Virginis is located, probably they have the luck that some IP blocks are not blocked by Zattoo. Kind regards

EDIT: problem solved. It was caused by a flood attack which we successfully mitigated. Hello! We're experiencing various issues with the secondary frontend. If you have in your hosts file the line: 85.17.207.151 airvpn.org and you can't access it, please switch to the primary frontend 212.117.180.25: 212.117.180.25 airvpn.org We're investigating. Kind regards

Hello! We have been unable to find any provider in Switzerland which is not blocked by Zattoo, unfortunately. Kind regards

Hello! Yes, fake. Interestingly enough no law is cited. A brief but good overview of the data retention laws in the USA is in the Wikipedia article http://en.wikipedia.org/wiki/Telecommunications_data_retention#United_States On top of that, we can cite Title 18 of the United States Code, Section 2703(f), that states that: "A provider of wire or electronic communications services or a remote computing service, upon the request of a government entity, shall take all necessary steps to preserve records and other records in its possession pending the issuance of a court order or other process." So "a government entity" may oblige a provider to NOT destroy logs (pending an investigation), IF those logs exist, for 90 days (renewable for additional 90 days), without a court order. In order to force a provider to keep recorded logs (again, if they exist) for more than 180 days, a court order is necessary. The requirement for data preservation does not require a service provider to collect data prospectively, nor does it permit the preservation of everything in a service provider’s systems – only the information that related to a specific investigation, IF those information were already available. The United States also does not require ISPs to routinely destroy or retain communications data. ISPs are free to destroy or retain communications data as they each choose, based upon their own assessments, resources, needs and limitation. An up to date situation on data retention laws in the world is kept by the Electronic Frontier Foundation. About the USA, please see here: https://www.eff.org/issues/mandatory-data-retention/us Kind regards

Hello! We are aware that OpenVPN 2.3.0 fixed some issues in Windows, but at the moment we have no rational explanation on the performance boost. It must be related to your upgrade, though, because nothing changed on the servers side. By the way, we're of course extremely glad to know that! Kind regards

Hello! We don't know about any data retention law, and not even about any law, in the Anonymous Proxy. Currently there's no data retention law in the USA. The last attempt to approve a law which would mandate data retention failed years ago. Please see also: http://en.wikipedia.org/wiki/Telecommunications_data_retention#United_States The comment this admin sees on that site is "Are you comfortable with Leaseweb BV..." which again is deeply incorrect (please see the data retention directive, 2006/24/EC). Apparently that site has a page which automatically shows your ISP (this admin connected to their site from Leporis) and adds "logging...", and this explains why you get the very funny message "...laws in Anonymous Proxy..." No, we're not aware of that, anyway it is irrelevant, because the web sites visited from one of our servers in any Leaseweb server would be recorded as visited by us, not by our customers. Any correlation with our customers' traffic is destroyed. Kind regards

Hello! You need the .NET framework 2.0, or alternatively you can download the following client specifically compiled for 64 bit systems and .NET framework 4 (you will find OpenVPN 2.3_rc1 in the package as well): https://airvpn.org/repository/air_windows8_x86_64.zip We'll soon rationalize packages because OpenVPN 2.3 stable version has been released two days ago. Kind regards

Hello! You don't have to give any justification or explanation for a refund request. However refund requests are not taken into consideration in the forum, you must send them through the "Contact us" form while logged in with your account, or send an e-mail to info@airvpn.org. Please provide payment details. Kind regards

Hello! PPTP uses a control channel over TCP and a GRE tunnel operating to encapsulate PPP packets, so there are issues in making connections over OpenVPN over PPTP, or over PPTP over OpenVPN. The quickest way to achieve that is probably running PPTP in a host and OpenVPN in a guest OS (VM). Sorry, we don't understand, can you please elaborate? Of course we take every care and we do our utmost best NOT to have (hidden) open backdoors on our servers and we check constantly against vulnerabilities. Running only open source software helps that a lot. Kind regards

Hello! You should have found AirVPN (the client for Windows) and the OpenVPN installer. Air is based on free and open source OpenVPN, the most reliable and secure VPN client/server solution available. The Air client is an OpenVPN wrapper with some additional commodities for AirVPN. You need to install OpenVPN in your system in order to connect to AirVPN servers. Instructions for Windows: https://airvpn.org/windows OpenVPN GUI is a Graphical User Interface for OpenVPN. Kind regards

Hello! It's a feature disabled by default. It can be enabled for your commodity or help us troubleshoot problems. It records date, time, duration and bytes exchanged for each user session. It is not possible to enable IP logging or any other logging. It tells the system to display or not your login name in the servers monitor top data (on the right of the page), only for active sessions. It is disabled by default. https://airvpn.org/status Kind regards

Hello! Can you please check that the .NET framework 2.0 is installed in your system? Is there any additional detail in the error message? Kind regards

Hello! Can you please tell us the OS you run? Kind regards

Hello! It seems correct, the account is not subscribed to any plan. You should have received the message (on the account details panel) "Premium subscription required" if you tried a connection to a VPN server. If you feel this is a mistake, please do not hesitate to send us (in private) your invoice ID (or alternatively your transaction ID or reference) pertaining to your payment. Kind regards

Hello! We're glad to know that the problem is solved and thank you for your subscription renewal! Several months ago we added the message "Premium subscription required" in the account panel for such cases, as well as several messages that can help troubleshooting. The website account details page is important because we can't send messages to generic OpenVPN wrappers, so we would recommend to check it in case of any issue (besides, of course, writing to the support team). Kind regards

Hello! We don't keep logs so we can't give away information that we do not have. We can only say that until now no Air customer identity has ever been disclosed. Kind regards

Hello! Apparently the problem is solved, your account is currently connected to some server. Please do not hesitate to contact us if you have any further issue. Kind regards

Hello! Excellent, you don't need to do anything else. In order to try to have a more stable connection you might try connections to TCP ports, at the price of a performance hit. Normally there are no problems with UDP OpenVPN connections (see our servers monitor to verify how long clients remain connected) but if you have packet loss or latency issue intermittently, a TCP connection may help. Kind regards AirVPN Support Team

Hello! Thank you for your subscription! You can post Comodo global rules and network zones screenshots here or through the "Contact us" form or send us via mail to info@airvpn.org, as you prefer. Please download the following client versions. For 64 bit systems: https://airvpn.org/repository/air_windows8_x86_64.zip For 32 bit systems: https://airvpn.org/repository/air_windows8_i686.zip The client is compiled for .NET framework 4. We'll soon rationalize the Air client and OpenVPN packages now that OpenVPN 2.3 stable version has been released. Kind regards AirVPN Support Team

Hello! When you connect to a server and you have 30-40 minutes available to remain connected, please warn us and we'll check the port forwarding to your account IP directly from the server in real time. Kind regards

Hello! Can you please make sure that the proxy set in the Air client is the correct type and that the port protocol is set to TCP? Kind regards

Hello! We thought that "Reserved for AirVPN staff" was clear enough, but if it's not we'll be glad to modify it. The servers showed in the servers monitor page and in the configuration generator are the available servers for connections. If a server has problems you will see on that page an error status inside the server box. If a server is not shown there, it is not available anymore. If a server is withdrawn for ever or if its problems persist we publish an announcement on the forum. Finally, if all frontends are unavailable for forum access (emergency cases which should never happen, for example all frontends or all backends are down) we make announcements on Twitter. Theoretically, if a server goes down it should never happen that we are not aware of it, because our monitoring system sends the support team (via mail, IM and SMS) warnings and reports every 5 minutes. However it may take several minutes to understand the nature of the problem. Kind regards

Hello! We are reluctant to post the list here, please ask it through the "Contact us" form (or see the IP addresses with the configuration generator), we'll send it to you. Kind regards

Hello! Yes, we have noted recurring problems with Vega and Octantis in the past days. They are related to the provider's infrastructure: lines go down and the server get isolated from the world for several minutes or even hours, like today. If the problem will not be solved soon, we'll seriously consider to dismiss Vega and Octantis. Now Vega and Octantis are up and running. Just like with any service in the world, failures happen beyond the human ability to control reality. Anyway we notify about problems both in the real time servers monitor (with appropriate messages), the forum and Twitter in case of major problems. Kind regards

Hello! Which failure are you referring to? The german servers were and are up and running, please feel free to send us your connection logs if you need support. You can always see the infrastructure status here: https://airvpn.org/status Currently, at the time of this writing, the only unavailable server is Ophiuchi in the Netherlands, due to causes we're investigating (the server does not respond and does not come up after a forced power off/on). Kind regards