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Hello! Thank you for your words, they are much appreciated. No, you should not use low ports. IPv6 is currently not supported in Air. For additional details please see https://airvpn.org/faq#p2p There can be leaks only when there's a disconnection. On Windows, there's an exception: DNS leaks, which may occur even while you are connected, because Windows lacks the concept of global DNS. Our guide for Comodo will prevent any leak, including DNS leaks. That traffic may be due to applications which are not configured to be blocked outside the VPN (even system tasks/processes). Please check if you have DNS leaks with the following service: http://www.dnsleaktest.com If you live in a human rights hostile country you should take DNS leaks seriously. Kind regards

Hello! Definitely correct. Please ignore the previous Admin post (it will be deleted). Kind regards

Hello! Apparently torrentz.eu is blocking some of our European servers for unknown reasons. We'll be working to try to circumvent the block soon. Kind regards

EDIT: maintenance ended, Pavonis is up and running. Hello! We inform you that we have planned a maintenance on Pavonis server. The maintenance will start at: 10.00 AM 22 Jan 2013 CET During the maintenance it will be necessary to disconnect all clients and close the server to OpenVPN connections. At the end of the maintenance this post will be updated and Pavonis will return on the servers monitor list: https://airvpn.org/status Kind regards

Hello! You need to add the following rule: Allow TCP Out From MAC Any To MAC Any Where Source Port Is Any And Destination Port Is 443 which is to allow connections to the TOR network before you connect to an Air server. Please not that the above rule introduces a potential leak: if the VPN connection goes down, your browser will still be able to connect to https web sites (outbound port 443 TCP). Kind regards

Hello! Thank you for your decision. There's no change, our authorized reseller is just momentarily out of stock on 1 month coupons. Kind regards

Hello! Please read carefully our Terms of Service. You are not allowed to use our service to infringe directly or indirectly, or aid or abet the violation of, any human right enshrined in the ECHR, even if you live in a country which is not bound to the ECHR. You have additional limitations in the service usage. When you subscribe to the service you accept our Terms of Service and you are bound to respect them. If you don't agree with them, you are not allowed to use the service. We are a mere conduit of data and we act accordingly. Kind regards

Hello! Yes, any browser that has been configured to connect over the TOR proxy. The TOR Project team releases the "TOR Browser Bundle", a very friendly bundle which includes an highly customized Firefox (Aurora) which does not need any modification. The browser is customized to connect over TOR and includes privacy and anonymity enhancements. The bundle is portable and includes everything you need to enter the TOR network with a few clicks. You can only tunnel TCP over TOR, not UDP. For many more information, please browse the TOR Project web site: https://www.torproject.org If you wish to tunnel UDP over TOR, you can do that with UDP over TCP (see https://airvpn.org/tor ). Anyway you should never tunnel torrent clients over TOR, both for technical and ethical reasons. Kind regards

Hello! Please feel free to use the "Contact us" form (menu "Support") for the above request at your earliest convenience. Kind regards

Hi jessez, about DHCP: # Allow access to DHCP server - I don't use DHCP, so uncomment if you do # iptables -A INPUT -s 255.255.255.255/32 -j ACCEPT # iptables -A OUTPUT -s 255.255.255.255/32 -j ACCEPT the second rule should be changed into: iptables -A OUTPUT -d 255.255.255.255 -j ACCEPT Kind regards

Hello! Can you please elaborate about what times out? Can you also please send us OpenVPN logs? Kind regards

Hello! In order to send the logs in text format just click on the "Copy to clipboard" button and paste where appropriate. For an explanation of the message, please see here: http://openvpn.net/archive/openvpn-users/2004-09/msg00068.html A backtrack can occur now and then with connections over UDP, for several reasons (momentary network congestion, momentary high-latency...). If you see those log lines sporadically, you should not worry about them. Please feel free to contact us again if, on the contrary, you get a large amount of backtracks in a short time. Kind regards

Hello! The "10 Mbit/s" is just an hard-coded label, a remnant of the past. It does not mean anything and does not affect performance. Kind regards

Hello! Of course! Please send us a request through "Support"->"Contact us" form while you are logged in the web site with your premium account. Kind regards Got the list thanks. I have firewall to only allow a UDP port 443 connection to the VPN entry-IPs and that works great. However, logging into the airvpn client... is this TCP and Port 80? As I would like to limit it to just the needed ports/protocol. Hello! It's a SSL/TLS connection to port 443 TCP. If you authorize indiscriminate connections toward port 443 TCP you might have leaks with a browser connecting in https, which will be able to establish a connection even when disconnected from the VPN, so you can permit outbound port 443 TCP only for airvpn.org IP address (85... if you use the secondary frontend, 212... if you use the primary frontend). Actually in our Comodo guide we just authorize anything to the secondary frontend. Kind regards

Hello! Can you please have a look here: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=2849&Itemid=142#4695 It should work on pfsense as well when you adapt the rules to pf. Kind regards

Hello! Of course! Please send us a request through "Support"->"Contact us" form while you are logged in the web site with your premium account. Kind regards

UPDATE: the problem has been solved. We are anyway working to add a new server in a different datacenter in UK. Kind regards

Hello! Thank you for the information, we're aware of the problem and we're investigating. Kind regards

Hello! Apparently you do actually have a DNS leak. In order to prevent any leak (including DNS leaks and leaks in case of unexpected VPN disconnection) please see here: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=3405&Itemid=142 Kind regards

@jessez Hello! Please feel free to contact us in private to discuss about your suggestions. Kind regards

Hello! Please watch out: Serpentis entry-IP address is 178.248.30.131 (178.248.30.132 is the exit-IP address). Probably the root of your problem is there. No OpenVPN connections are allowed on the exit-IP address for your safety and security. Kind regards

Hello! Bootis and Cassiopeia are having network issues about which we can't do anything. All the other 25 servers are up and running. Bootis and Cassiopeia lines (not the servers) also went down for approximately 10 minutes yesterday and for approximately 5 minutes two days ago. Since this is the first time after 7 months during which the datacenter experienced no issue at all (it had an alleged 99.9% uptime in 2012) probably we'll give the provider a second chance, but if the problems persist we'll definitely look for a new provider in the UK. We do understand that a datacenter with issues can harm our image, but we're confident in your understanding that bad things out of our control can happen. Our infrastructure is sufficiently redundant to provide the guaranteed allocated bandwidth even with about half of the VPN servers. Kind regards

UPDATE: according to support, Bootis and Cassiopeia datacenter is experiencing unidentified network issues. The datacenter staff is investigating. No further information were provided to us. Kind regards

Hello! Can you please send us the OpenVPN logs? Kind regards

Hello! We are aware of the problem. The servers are up but they can't be reached and can't reach several hosts in the world. We're investigating and waiting for support from the datacenter technicians. Kind regards