Staff

Hello! The symptoms suggest an OpenVPN crash. Try to kill openvpn.exe and restart it. Kind regards

Hello! We're very glad to inform you that a new 100 Mbit/s server located in Singapore is available: Megrez. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The server accepts connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Megrez supports OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

Hello! Can you elaborate on "it still won't turn on." please? Kind regards

Hello! We're very glad to inform you that a new 100 Mbit/s server located in Singapore is available: Wasat. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The server accepts connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Wasat supports OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

Hello! Your considerations are correct. A server with more bandwidth than maximum available bandwidth is "bursting" (when the provider allows that; it's possible because most of our 100 Mbit/s are anyway on 1 Gbit/s or 10 Gbit/s local uplink ports). This is a very good suggestion, actually we thought about it and in the future we might implement this feature. In the meantime, the VPN servers bandwidth is largely redundant/oversized in relation to the number of connected clients, so that you can be sure to have bandwidth redundancy on any 1 Gbit/s server 24/7 (but not on 100 Mbit/s servers, as you have seen). On every and each 1 Gbit/s server currently you can expect at least 600 Mbit/s free 24/7 (except in circumstances when a server is under a flood attack which devours bandwidth, by the way such occurrences are very rare and we normally mitigate them quickly). Kind regards

Hello! We are confident to add a major credit card processor during the next days. Hopefully it will solve your problem. Kind regards

Hello! We do not detect any port forwarding problem on any server. Actually, your account is currently connected to some server, with one forwarded port which has a "green token": packets are correctly forwarded to your service and it replies correctly. Kind regards

Hello! Amending previous message: there will be shortly a new forum section dedicated to that. Kind regards

Hello! Publish in "Troubleshooting & Problems" or in "General & Suggestions", thanks! Kind regards

Hello! About Sweden, we added support to: 3-Play, 4-Play, 6-Play, 8-Play - Viaplay Sweden -> https://airvpn.org/topic/9395-3-play-4-play-6-play-8-play-viaplay-sweden/ and Sveriges Television AB - Sweden -> https://airvpn.org/topic/9226-sveriges-television-ab-sweden/ http://viaplay.se may work, we can't have a subscription to test it. Please feel free to report whether it works. Unfortunately we don't have an accepted routing SE server for "SBS Media Group - Sweden" at the moment -> https://airvpn.org/topic/9225-sbs-media-group-sweden/ Kind regards

Hello! That port 2018 does not show up is normal. Please use OpenVPN GUI and our Configuration Generator if you need this feature. That the client caused any kind of auto-download is totally anomalous. There's simply no such code inside the Air client! Kind regards

Hello! Can you please send us the client logs, if possible? Please right-click on its dock icon, select "Logs", click on "Copy to clipboard" and paste in your message. If not possible, can you tell us your OS, try a connection with OpenVPN GUI and send us the OpenVPN logs? Check also that you are not mismatching versions (for example, if you have a 32 bit system and you've downloaded a 64 bit client version). Connections to 85.17.207.151 are normal, but the indication of such massive bandwidth is not. Kind regards AirVPN Support Team

Hello! The whole procedure is handled by PayPal on PayPal servers (we NEVER come to know a credit card number), so it might be a PayPal problem. Please note that automatic risk management and security PayPal systems may block transactions (without providing clear explanation) if the transaction is tried when connected to TOR, a known proxy, an IP address not matching the country of the society that issued the credit card etc. If that's not your case, you might like to contact PayPal customer service. Does anybody else experience the same issue? Kind regards

Hello! We have already been contacted by Freenode a few hours ago, they kindly explained that the problem is abusive behavior from user(s) from our nodes. Probably they have gone ahead by themselves and started blocking all our exit-IP addresses. This could make things worse because we could start multi-hopping and rotating as many IP "secret" addresses as we wish from 4 continents, making their task desperate, but in this case we will NOT do so at the moment: Freenode is an IRC platform that supports free & open source software and their users, as well as any other service and any other user of any other service, must NOT be harassed by our nodes. We could have studied alternative solutions with automatic triggering, but if they have already chosen to block indiscriminately, that's their legitimate right. We will do nothing to circumvent the blockade before we carefully evaluate the problem and get also an informal opinion by Mr. Stallman, Mr. Cerf and Sir Berners-Lee (if they will wish to give us one, of course) on such general matters next time we meet them in person or virtually. The general point is if it's ethically acceptable for a service like ours, which provides free access to people working in human-rights hostile countries, to fight net neutrality violations and end-to-end principle violations from private entities over their private will when such fight will help harassing behavior. Kind regards

Hello! Thanks, the encoding problem has been fixed. Also, an additional underscore is not added now if one is already entered in the field. Kind regards AirVPN Support Team

Hello! We're glad to inform you that the Configuration Generator has been re-designed and that new features have been added: Operating System selectionSSH & SSL support to OS XBundle executables with OS XAdvanced option -> File prefixAdvanced option -> Custom directivesAdded explanation tooltipsSSH & SSL guides updated to OS XMinor fixesKind regards & datalove AirVPN Staff

Hello! Yes, Tunnelblick executes scripts to accept our OpenVPN servers DNS push. On top of that, maybe it's useful to underline again that DNS leaks are a WINDOWS problem ONLY (Windows historically lacks the concept of global DNS). Kind regards

Website: http://www.tv3play.se/ , http://www.tv4play.se/ , http://www.tv6play.se/ , http://www.tv8play.se/ Status: OK Native: None. Routing: All servers.

Hello! It means just that, literally. When you disconnect from the VPN, TCP connections are broken, because the OpenVPN client restores your computer previous routing table and default gateway. Kind regards

Version 1.1 released, minor bugfixes.

Hello! "Access denied" errors like could be caused by the fact that you launch OpenVPN without enough privileges. Can you please check? Try to run OpenVPN GUI with administrator privileges (right-click and select "Run as administrator"). Those errors prevent your client to modify the laptop routing table, therefore a connection is established but nothing is tunneled. Kind regards

Hello! It is mandatory to use one of our VPN DNS (10.4.0.1, 10.5.0.1 etc, see https://airvpn.org/specs) in order to have full access to the additional anti-geo-blocking service. Kind regards

Hello! Can you please send us the client logs after each error? Does that happen with another OpenVPN wrapper as well (try OpenVPN GUI for example)? Kind regards

Hello! We're sorry, it's a bug in the client related to timezones. It will be fixed in the next client release. It does not affect in any way your connection. Kind regards

Hello! After 3 years, the Air VPN project has incredibly grown, well beyond any founders' expectation. Even the most enthusiast and optimist of us have been completely unable to correctly foresee AirVPN expansion. One of the key and worthiest element of such a growth has been and is the community. Thanks to the community, AirVPN is cited in literally hundreds and hundreds of big forums, blogs, magazines etc, and users and customers find intriguing discussions and competent analysis. Can we do anything to power up or anyway enhance the community capacity and/or make the service experience better? Features, options, things to fix or improve, anything you can think of to keep the 3 years old baby right on track? We will be glad to hear your suggestions and feedbacks. Kind regards AirVPN Founders