Staff

Hello! After you have modified the DNS in your physical network card, your system can't resolve airvpn.org when disconnected from the VPN. Please add to your hosts file the lines: 85.17.207.151 airvpn.org 212.117.180.25 airvpn.org Kind regards

Hello! Can you please tell us your OS and the client you're running to connect to a VPN server? Can you please make sure that no program (especially antivirus, packet filtering programs/firewall) is interfering with OpenVPN? Kind regards

Hello! We have had so many problems with Vega that it's possible. It may be a consequence of excessive packet loss. We have momentarily withdrawn Vega because all these problems together cause a very poor customer experience. Of course we're glad to know that switching server solved the problem. Kind regards

Hello! Due to latency and bandwidth problems which are causing poor service quality, we have decided to close Vega. Please connect to any other server while we work on the problem. Please have a look at https://airvpn.org/status Since this week it's the third time that we are compelled to close Vega for poor performance, every time for datacenter faults. During the next days we will make a decision on Vega definitive withdrawal. We will keep you updated on this thread. Kind regards

Hello! We confirm you that http://mywhisper.net/ web site and mywhisper.net domain name are under AirVPN team's total control. Please note that encryption and decryption are performed by your browser through JavaScript. The clear text and the key never pass through the server. Kind regards

Hello! No, you don't need to do anything else. Just test and make sure that Norton Firewall blocks uTorrent when your computer is not connected to the VPN. Kind regards

Hello! Please send them to us through the "Contact us" form in the "Support" menu. A screenshot is not really necessary, you can send us (copy & paste) just the textual output if you prefer. Kind regards

Hello! Since you don't use a router, you can close that port on your physical interface with your software firewall. Kind regards

Hello! That's correct, Tunnelblick does not seem to support properly OpenVPN connections over a socks proxy. Unfortunately we are currently not aware of any solution to this problem, it does not depend on us in any way. Kind regards

Hello! Sorry, we don't understand, can you please elaborate? Kind regards

Hello! Correct, dns-oarc should not see your ISP DNS. You have a DNS leak. The fact that dnsleaktest does not detect this leak can imply that dns-oarc test is more accurate. We'll investigate and if it's the case we will recommend to test with dns-oarc, not with dnsleaktest. We are also launching our own service to test DNS and more, we're going to announce it very soon. Kind regards

Hello! You don't need to do or configure anything else. Recommended Comodo global rules that you implemented already prevent packets to reach your computer port "30000" (and any other port) on its real IP address/physical network interface, preventing therefore correlation attacks of this type. The only way to reach your computer on ports on its physical network interface with the above Comodo rules would be to have packets pass through the entry-IP address with destination your real IP address, but that can't happen, not even if the attacker monitors your line and knows the entry-IP address of the server you're connected to, because foreign packets to the entry-IP address are not forwarded to any client. Kind regards

Hello! We'll do our utmost best... to push the Air client for Linux programmer... :evil: The Linux client will need Mono to run and it will be on par with the Windows version. We are very aware of several network-manager problems. For example, your issue is determined by the fact that network-manager simply ignores the explicit-exit-notify directive in our configuration files, which is vital for connections over UDP, and does not pass it to OpenVPN. To make things worse, network-manager does not support embedded configuration files and ignores other useful directives. As a momentary mitigation to your problem when switching servers, wait for the timeout (1 minute) when you disconnect. A complete solution until our client is released would be running OpenVPN directly. Kind regards

Hello! We'll check the problem carefully. Please notify us when you experience the issue through the "Contact us" form. Also, can you please tell us which Tunnelblick and Mac OS X versions you are running? Kind regards

Hello! Please make sure that: - the TOR proxy is running before you launch OpenVPN - the TOR proxy is listening to port 9050 (check the SocksPort, not the ControlPort) - you pick a TCP port for OpenVPN connection (TOR proxy does not support UDP) Kind regards

Hello! Your system does not lose connectivity to the Internet with your setup, it will just lose the capacity to resolve names through DNS queries. DNS queries are sent only if the hosts file evaluation AND the DNS resolver cache evaluation do not resolve a name. If you flush the DNS cache resolver, your system will become immediately unable to resolve all the names not included in the hosts file (well, there's some additional step, but for simplicity's sake this overview is sufficiently correct). Kind regards

Hello! Actually, the Air client is portable. It's not possible to make the Air client connect automatically at Windows 7 startup. You need to use OpenVPN directly to do that. Kind regards

Hello! There's not such an option in Norton as far as we know and anyway it would not be possible, we don't know essential details about your network. Send us the output of the command "ipconfig /all" which will help us determine your home network IP range. Anyway the described operations show you, step-by-step, what you have to click and which values you have to enter. Please refer to Norton manual and to Norton customer service for additional support on Norton Firewall. Kind regards

Hello! Please follow the instructions for iOS, direct link: https://airvpn.org/ios If you don't have AirDisk Pro (in spite of of the name, we have nothing to do with this app), just send the files to yourself via mail or via iTunes, please see here: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=7035&Itemid=142#7051 Kind regards

Hello! Thank you, glad to know that the service meets your expectations and requirements! Everything in your setup looks fine. The results of the DNS leak test show correctly the DNS of the server you're connected to. No leaks at all detected. The TAP-Win32 adapter is a virtual tun/tap interface (to the system, it is just like any other network interface) used by OpenVPN. Setting 10.4.0.1 and 10.5.0.1 as primary and secondary DNS IP addresses on your physical adapter, as you did, DOES prevent DNS leaks. However, it will make your system unable to resolve names when disconnected from the VPN, so you correctly added two lines to your hosts file to let the Air client access airvpn.org. You can get the entry-IP address of a server by looking at the "remote" line of the configuration file for that server. You can also have the full list of entry-IP addresses, ask them through the "Contact us" form. Entry-IP addresses are not published in the forum. Kind regards

Hello! Please read this post: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=3773&Itemid=142#3784 Not necessarily you are being attacked by someone that can monitor your line and is trying to inject forged packets, you might just have network problems. Try a TCP connection to mitigate it and avoid your router reboot. Kind regards

Hello! You see on your control panel that your account is connected to a server you never heard of? Did you give your user.key to anyone? Kind regards

Hello! This admin is afraid there's nothing you can do. You have probably met a hardware limit: your router CPU must encrypt and decrypt in the fly all the double-encrypted throughput (AES-256-CBC for the OpenVPN Data Channel and RC4-128 for the SSL tunnel). Your router CPU is probably not enough powerful to encrypt and decrypt double-encryption/decryption with different ciphers high-throughput and the best it can do is only 1 Mbit/s. Kind regards

Hello! It seems that your local proxy is not running, or maybe it's not listening to port 9050. What proxy are you running? Is it a TOR proxy? Kind regards

Hello! Thank you for your subscription! No, we don't track at all, your assumptions are wrong. Also, and more importantly, are you aware that your network cards MAC address never gets out of your internal network? The MAC address of your computer network interface is simply NOT included in IPv4 packets, so it is lost just after the first router, for example. That said, it remains to be seen why you can't access the web site. Clearly you could in this case, because you wrote this post successfully. The only three things this admin can think of in this moment are: - that you have one or more infected machines launching attacks against the web site. We undergo several DDoS and flood attacks almost every day, and the firewall blacklists momentarily IP addresses from which these attacks originate (if possible and if it is able to understand that an attack is ongoing) - you run some software that is actively blocking airvpn.org - your ISP is actively blocking airvpn.org Of course, but as it was written above, "your" MAC addresses never gets out of your internal network, so you can save yourself some work. Are you really convinced of what you're saying here?! Because if you really are, there's no point in discussing, just don't post in the forum, or don't post when you are not behind TOR or the VPN. Support is available in the "Contact us" form or simply write directly to info@airvpn.org (please include your account name in this case). Kind regards