Staff

Hello! We're very glad to inform you that two new 100 Mbit/s servers located in Latvia are available: Phact and Meissa. The AirVPN client will show automatically the new servers, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The servers accept connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Phact and Meissa support OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Kind regards and datalove AirVPN Team

Hello! We inform you that the following Privacy Notice paragraph: "When users connect to AirVPN Virtual Private Network, no cookies are stored on their system. On the contrary, when users access AirVPN website (for example to enter the forum) cookies are stored on their systems in order to make possible the access to such additional services. Cookies are temporary; what's more, they can be deleted by the users whenever they wish. Under no circumstance Air uses cookies to track users or to collect any other data." is changed into: "When users connect to AirVPN Virtual Private Network, no cookies are stored on their system. On the contrary, when users access AirVPN website (for example to enter the forum) cookies are stored on their systems in order to make access to such additional services possible. Cookies are stored only for technical reasons and can be deleted anytime by the user. Cookies are specifically meant for technical help. Under no circumstance does Air use cookies to track and/or profile users" with immediate effect. The change is only in the language to use a terminology that's consistent with the transposition of Directive 2009/136/EC in Italy. Kind regards

Hello! Please try to reset Windows Firewall while Eddie is NOT running: http://windows.microsoft.com/en-us/windows7/restore-windows-firewall-settings Feel free to keep us informed. Kind regards

Hello! No, nothing at all during the last week... maybe it was just a temporary problem of your ISP. Kind regards

Hello, it's not a big issue, we will implement it in the near future. Kind regards

Hello! It looks fine, very probably the router CPU has not enough processing power to sustain a higher than 9-10 Mbit/s AES-256 throughput. On your computer, maybe you can even get better performance, keep trying different servers and connection modes (in particular test port 53 in UDP and OpenVPN over SSL - in Eddie "AirVPN" -> "Preferences" -> "Protocols" it is called "SSL Tunnel - Port 443"). Kind regards

Hello, did you receive the answer to your ticket (TLS Cipher was wrong)? Kind regards

Hello! Please see https://airvpn.org/topic/12102-forgot-how-to-find-entrance-ip/?do=findComment&comment=19814 Kind regards

Hello, in any good or bad case do not trust speed tests. Try to test with real life usage and multiple streams. Kind regards

Hello! No. It was meant to behave in the same way. This is a feature and has its good logic. Those who need a permanent Network Lock can achieve the purpose with just a firewall rule. After that, Network Lock will allow communications to VPN servers only. When Network Lock is disabled or Eddie client shuts down properly, the permanent, customized rule blocking everything will be restored. Implementing a permanent Network Lock directly on Eddie can anyway be nice (but nothing more). Kind regards

Hello! Here: http://www.sparklabs.com/support/preventing_network_and_dns_traffic_leaks/ we can read "We are currently working on adding a feature to Viscosity to easily block traffic leaks from occurring. We hope to have such a feature available in a future version of Viscosity, however please be aware that this is not something that will be available soon." Has this Viscosity feature been added so the web page is not updated? If so, can you point us to a technical description of this feature? Kind regards

Hello! It's a feature. Network Lock is meant to be active only while Eddie is running (and of course if it crashes). If you wish Network Lock permanently set: - activate Network Lock - copy iptables rules (we're assuming you're running some Linux version) - shut down Eddie - make the previously copied iptables rules permanent Alternatively (for any system) set your firewall rules to block everything while Eddie is NOT running. When you activate Network Lock, you will be able to communicate with VPN servers and local network. When you shut down Eddie, "block everything" rules will be restored and your machine will be again unable to reach any network. However it might be a good idea to implement a function which mimics Android "seamless tunnel" (in practice a permanent Network Lock), we'll think about it. Kind regards

Hello, about OpenVPN over Tor and Tor over OpenVPN please see https://airvpn.org/tor The person you cite was probably talking about OpenVPN over Tor. With our free and open source client Eddie for Linux you can connect OpenVPN over Tor without any middle-box or VM. OpenVPN over Tor is supported natively by Eddie, as far as we know it is the first and currently only open source OpenVPN wrapper for Linux and OS X with this feature. Kind regards

Hello, if you have any additional issue please do not hesitate to open a ticket. Address the ticket to the sales department. Kind regards

Hello, if not rejected, normally 30 minutes - 48 hours according to availability and other factors. Furthermore, trial requests might be not processed during non-working days. If one is in a hurry to test the service we provide a 1 EUR plan, which is even refundable. Kind regards

Hello, use Bitcoin if you need a much higher privacy in payments. Use Bitcoin behind Tor if you wish to add an anonymity layer to Bitcoin. Kind regards

Hello! localhost can't be resolved. Can you please provide us with the output of the following commands (issued from any shell): dig localhost file -b /etc/hosts Kind regards

Did you try out the portable version? I had a similar (?) problem after switching from SUSE 13.1 to 13.2 a while ago. Using the portable version helped. The other version is not working with openSUSE 13.2. The portable version of Eddie 2.8 seems to be working fine with SUSE and Arch Linux. Hello! First, if the message Your current backend does not support installing files is displayed, simply try to re-click the .rpm file, it seems an OpenSUSE bug: https://forums.opensuse.org/showthread.php/502259-Current-Backend-does-not-support AirVPN installs correctly but doesn't start. There is another bug in another package, called "libgdiplus". Run from terminal: ln -s /usr/lib64/libgdiplus.so.0 /usr/lib64/libgdiplus.soto fix it. We have updated the OpenSUSE topic: https://airvpn.org/topic/11573-opensuse/ Kind regards

Sorry, there was an issue in the compilation building system, related only to Linux editions. It's fixed now, please re-download. Sorry.

Hello! We're very glad to inform you that a new Eddie Air client version has been released: 2.8. Please read the changelog: https://airvpn.org/services/changelog.php?software=client&format=html 2.8 version is compatible with several Linux distributions. For very important notes about environments, please read here: https://airvpn.org/forum/35-client-software-platforms-environments Eddie 2.8 includes very many bug fixes and changes meeting users' requests and preferences. Upgrade is strongly recommended. Just like previous version 2.7, it also implements direct Tor support for OpenVPN over Tor connections. Finally, Eddie makes OpenVPN over Tor easily available to Linux and OS X users: no needs for Virtual Machines, middle boxes or other special configurations. Windows users will find a more friendly approach as well. The logic of the connection of OpenVPN over Tor has been completely rewritten. This mode is not handled anymore as a generic connection to a socks proxy, but it is specifically designed for Tor and therefore solves multiple issues, especially in Linux and OS X, including the "infinite routing loop" problem (see for example http://tor.stackexchange.com/questions/1232/me-tor-vpn-how/1235#1235 ) As far as we know, Eddie is the first and currently the only OpenVPN wrapper that natively allows OpenVPN over Tor connections for multiple Operating Systems. https://airvpn.org/tor We recommend that you upgrade Eddie as soon as possible. Eddie 2.8 for Linux can be downloaded here: https://airvpn.org/linux Eddie 2.8 for Windows can be downloaded here: https://airvpn.org/windows Eddie 2.8 for OS X Mavericks and Yosemite only can be downloaded here: https://airvpn.org/macosx PLEASE NOTE: Eddie 2.8 package includes an OpenVPN version re-compiled by us with OpenSSL 1.0.1k for security reasons and to fix this bug: https://community.openvpn.net/openvpn/ticket/328 Eddie overview is available here: https://airvpn.org/software Eddie includes a Network Lock feature: https://airvpn.org/faq/software_lock Eddie 2.8 is free and open source software released under GPLv3 Kind regards & datalove AirVPN Staff

Correct. Just to add a side note that might be liked by Moony, after one connects OpenVPN over Tor, then he/she can also tunnel UDP from other applications. UDP packets are tunneled over TCP by OpenVPN, and everything is tunneled over Tor. Kind regards

Hello! In "AirVPN" -> "Preferences" -> "Routes" set the option "Not specified routes go:" to "Inside VPN tunnel". We repeat, INSIDE (because you want that all the other traffic different than "mail traffic" goes inside the tunnel). Then add the IP address(es) that you wish OUTSIDE the tunnel, i.e. IP address(es) of your IMAP, SMTP etc. servers, in the big box (by pressing the button "+"). You can not specify host names, but only host IP addresses. Click "Save" and start a connection with a VPN server. Note that routes outside the VPN tunnel will never be blocked by Network Lock. Kind regards

Thank you JasonBourne. Please upgrade to 2.8.6, still available as "Experimental". Kind regards

Hello! Yes, in some cases. To prevent that just activate "Network Lock" in the client. Kind regards

Hello, it looks more like a DNS issue. Which DNS servers are queried when you use the new router? What is the Operating System of the device which tries a connection to a VPN server (is it OS X)? What is the software that you run to connect? Can we see the whole logs of this software taken after the problem has occurred? Kind regards