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Hello, can you please provide a screenshot? We don't notice any problem with Mint 17.1 Rebecca. Make sure that you're really running version 2.8RC3 (run airvpn without arguments from a shell and look at the output). Try also portable version (NOT the portable version with Mono required). Kind regards

Hello, on the other hand, we would recommend that you try 2.8RC3 on Windows as well. Kind regards

Hi, no, not necessarily. We have observed many cases confirming that. In some cases, but not all, re-installation is not necessary, the problem is solved with a reset, including a Winsock sockets catalogs reset (see here for example: https://airvpn.org/topic/8320-solved-connects-but-ip-doesnt-change-on-windows-server-essentials-2012/?do=findComment&comment=8321 ) While these symptoms tend to confirm that it has something to do with the client, and this is a behavior we have been unable so far to reproduce. Would you mind testing Eddie 2.8RC3 to see if it's the same or not? Kind regards

Hello lsat, it looks correct that Gary's client fails and re-tries to re-install the driver because Gary disabled the tun adapter (first message of this thread), so this is not an unexplained problem but an expected behavior and we consider it solved. What we can't reproduce and it seems a unique issue to Gary is the fact that the client needs an ungraceful kill to quit. lsat, which thread are you referring to? About your problem (which we suspect is a different problem than Gary's problem), it might be a corrupt TCP/IP stack, you might try to re-install it in Windows. Kind regards

Hello, of course but this issue is unique to your system at the moment. We can't reproduce it in any way and we have no additional reports to work on. Should you have additional information (such as logs, error messages, system status) do not hesitate to send them to us. Currently your data are insufficient for any deeper investigation. Kind regards

Hello! The problem has been fixed, can you please check now? Kind regards

Hello, what is your download (Operating System and type of Eddie package)? Kind regards

The issue has been addressed in the latest experimental build. Please check it: https://airvpn.org/topic/13002-experimentalbeta-release/

Some latency improvements and the option about when the client downloads servers list have been implemented in the latest experimental build. https://airvpn.org/topic/13002-experimentalbeta-release/

Some latency improvements in the new experimental version, please check it: https://airvpn.org/topic/13002-experimentalbeta-release/ Sorry but the issue about the sleep mode is still under investigation.

The issue has been addressed in the latest experimental build. Please check it: https://airvpn.org/topic/13002-experimentalbeta-release/

The issue has been addressed in the latest experimental build. Please check it: https://airvpn.org/topic/13002-experimentalbeta-release/

The issue has been addressed in the latest experimental build. Please check it: https://airvpn.org/topic/13002-experimentalbeta-release/

The issue has been addressed in the latest experimental build. Please check it: https://airvpn.org/topic/13002-experimentalbeta-release/

Hello! Can you please try the new RC3 which has been just uploaded? The problem should have been fixed. Kind regards

Hello! You can run the "addtap" script (it may be on different locations according to your OpenVPN version) or more simply you can re-install OpenVPN. The tun/tap interface is vital, it is the virtual network interface used by OpenVPN. Without it, OpenVPN can' t work in any way. Kind regards

The issue has been addressed in the latest experimental build. Please check it: https://airvpn.org/topic/13002-experimentalbeta-release/

The improvement has been addressed in the latest experimental build. Please check it: https://airvpn.org/topic/13002-experimentalbeta-release/

The issue has been addressed in the latest experimental build. Please check it: https://airvpn.org/topic/13002-experimentalbeta-release/

Sometimes we release new versions of our AirVPN client only as experimental, to check with our users if they work as expected before releasing to all users. The experimental release is an RC (Release Candidate) and is built from the latest source code on GitHub. Latest experimental release: 2.23 How to test our experimental release: Go to download page of your OS Click on Switch to EXPERIMENTAL Download and install To report bugs and problems please post in the following topic: Kind regards

@LazyLizard14 Hello! The problem is neither on your ISP nor on the VPN servers, considering that you wrote that a connection from a PC keeps 30 Mbit/s. What MIPS64 CPU is in the router? It is not specified on the data sheet. Only some models of the MIPS64 CPU series have additional AES abilities. If your router CPU lacks that feature, probably the bottleneck is caused by the CPU, in spite of the low load you detect. Given the price range of your router, it is reasonable. Kind regards

Not sure if it's the same but in my experience a knowledge base is quite useful to provide IT support. Problems and issues are very very diverse, and to avoid wasting time figuring out the same issues over and over again you can just create a knowledge base and look up the solution to similar problems there. That's, I think, the explanation for the Answers to tickets belong to us. I hope that somehow answered your question. Much better than this: https://en.wikipedia.org/wiki/All_your_base_are_belong_to_us Kind regards

Hello, what is the router CPU? We can't easily find this information on the manufacturer's web site. Kind regards

Hello! On the home page you can read: Geolocation routing - In order to bypass discriminations based on IP address geo-location, we execute only strictly necessary double-hops to an additional server (for example to access BBC iPlayer even from non-UK servers) It's one of our service features. Kind regards

Hello! We're very glad to inform you that a new 100 Mbit/s server located in Latvia is available: Schedir. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The server accepts connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Schedir supports OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Kind regards and datalove AirVPN Team