Staff

Hello! Can you give us the exact link to the package you are trying to download and tell us your Operating System and browser names and versions? Kind regards

Hello! In this case it is self-evident that you must add a rule to allow incoming packets to the desired application's port to make that application reachable from the outside. Note that Eddie's and AirVPN Suite's Network Lock will set policy and new rules either with nft or iptables on the default table chains and by default this feature will allow incoming packets from the VPN server entry IP addresses. Kind regards

Hello! Currently we have no plans to do it. We might consider in the future to offer additional inbound ports (perhaps only on pools > 1) for a fair price. Nothing is written in stone at the moment, except of course contractual agreements. Accounts with plans purchased when the previous contractual agreements were in force and 20 ports were advertised have kept and will keep enjoying 20 ports. Kind regards

Hello! We inform you that within a few hours all the IP addresses of Alruba (Tallinn, Estonia) VPN server will change, due to a datacenter's decision. If you run AirVPN software, no action on your side is required. If you connect to Alruba through configuration files with IP address (and not domain name) please re-generate the file(s) in due time. The change is planned on 2024-Oct-09 at around 12.30 PM CEST. Kind regards AirVPN Staff

Hello! It is intentional. We want to upload 3.2.0 on the Google Play Store directly, without passing through 3.1. Kind regards

Hello! AirVPN servers have different entry and exit IP addresses to prevent various correlation attacks. An OpenVPN ping (not to be confused with the ping tool relying on ICMP) every 10 seconds is part of the keep alive session method implemented in OpenVPN and compliant with the configuration "ping" directive. See also OpenVPN manual: https://openvpn.net/community-resources/reference-manual-for-openvpn-2-6 (jump to --ping n) Yes, it is correct. Any virtual network must at some point rely on something physical.  OpenVPN's ping is inside the OpenVPN Control Channel and not inside the Data Channel. Keep in mind that OpenVPN performs multiplexing, i.e it combines multiple logical channels in a single physical channel. In AirVPN configuration, OpenVPN's ping and the whole Control Channel are cryptographically secure. Kind regards

Hello! Correct. 111 is the error code for "connection refused". Packets have reached your system and have been actively rejected by your system (and not silently dropped). Technically this occurs via a TCP RST, so the other end (in this case the port tester machine) can see the active reset. The "active rejection" can occur via a firewall configured to reject packets (instead of silently dropping them) or by the system when configured to reset an attempted connection to a non-existing port. Therefore, you need to check your system firewall rules, and the qBittorrent configuration (according to our previous message). Kind regards

Hello! Verizon does not see traffic "through" VPN. The only way that a network snooper or in particular a swarm observer can detect your real IP address is through your system leaking traffic outside the VPN tunnel. It may happen only if you disabled the Network Lock feature of AirVPN software, or you did not take the necessary steps if you connect via third party software. Once the observer monitored swarm activities outside the VPN tunnel and harvested IP addresses provided by trackers and DHT, it transmits the IP address and timestamp with a notice of presumed infringement to your ISP which can correlate it with the subscriber's identity. Main reasons of a traffic leak are unexpected VPN disconnection and wrong configuration (wrong network binding) of a program, but only when Network Lock is disabled. If Network Lock is enabled, any traffic leak for any reason is prevented. Network Lock is a set of firewall rules, therefore leaks prevention is ensured. If you don't run our software you can bind your program(s) to the tun interface to prevent them from exchanging data outside the VPN tunnel and you can implement your customized firewall rules, various guides are available in the "How To" forum. With that said, please check the Terms of Service you accepted. Kind regards

Hello! We could not detect any problem to port 1637 of Menkent's entry-IP address three, we're sorry. Does the problem still persist? Kind regards

Thanks. We would like to check the VPN server. When you plan to stay connected for hours, please open a ticket and warn our support team that you're connected. If you can't stay connected for a long time please name the servers you're experiencing the problem with. Kind regards

@Pestermess Hello! We can see now that your qBittorrent is reachable on all the VPN servers your systems are connected to. Can you confirm that the problem is resolved? Kind regards

Hello! If you already upgraded and then you downgraded probably there's no point in further tests, but please repeat the procedure and try again to send us a system report. Please do not forget to delete the configuration file when you uninstall. Does 2.24.2 beta gets stuck too, when generating or sending the system report to our servers? We would like to see the 2.24.2 beta system report too. Kind regards

Hello! Apparently not. From the last screenshots you sent us, please note that you are still running Eddie 2.21.8. Please uninstall Eddie, delete again the configuration file (important, the uninstaller does not remove it), upgrade to Eddie 2.24 beta and test again to see whether or not the problem persists. Kind regards

Hello! We're very glad to inform you that Eddie 3.2.0 beta 2 is available, featuring even more bug fixes and improvement of important features. All the essential changes can be found in the first message of this thread, with updated link to download the new APK. Thank you for your invaluable tests so far, and thanks in advance for any future test! Kind regards & datalove AirVPN Staff

Hello! If this option works, can you please send us a system report generated by Eddie just after the problem has occurred? Please see here: https://airvpn.org/forums/topic/50663-youve-been-asked-for-a-support-filesystem-report-–-heres-what-to-do/ If you can't manage to generate a system report (various options unresponsive like the other ones you mentioned or any other problem), you might have a problem with the .NET framework. Can you please tell us which versions of it are installed? Kind regards

@TmDyB563 Hello! Please uninstall Eddie, delete again the configuration file (important, when you uninstall the uninstaller does not remove it), upgrade to Eddie 2.24 beta and test again to see whether or not the problem persists. Kind regards

@gc2017 Hello! Please try to delete the configuration file while Eddie is not running. Please see here to locate it: https://eddie.website/support/data-path/ Re-start Eddie and check again. Can you also tell us which Eddie version you both are running? Kind regards

@FE6C987894684BECA89087FC87 Hello! Is this WireGuard failure peculiar to Menkent, or are you experiencing it on other servers too? Kind regards

@Pestermess Hello! An additional suggestion: upgrade your qBittorrent software if you're running an older than 5 version. In the last days various customers resolved previous network problems with qBittorrent by upgrading. Kind regards

@Jstatt Hello! Can you please tell us the Operating System name and version as well as the qBittorrent version you're running? First and foremost, please upgrade to qBitttorrent 5 if you're running an older version. Kind regards

@nleco Hello! You get a connection refused error (111) when the port is tested, meaning that the packets have reached your system and have been actively rejected by your system (and not silently dropped). Please upgrade to qBittorrent 5 first. If the problem persists after the upgrade, please make sure that no packet filtering tool on your system blocks packets for qBittorrent. Also make sure that qBittorrent bind settings are correct: it must bind either to all network interfaces or the proper tun interface, and to "All IP addresses". Also, qBittorrent must start after the VPN connection has been already established. Kind regards

Hello! Thanks. Yes, the problem is not identical but similar to the one we imagined in our previous message. The solution is the same, i.e. the one we already suggested. For an accurate description of the issue please see here: https://airvpn.org/forums/topic/56657-cant-connect-to-anything/?do=findComment&comment=225418 Kind regards

@therealmantisman Hello! Unfortunately the primary reason of the failure is hidden because of the log cut. First, please check here if it's your case: https://airvpn.org/forums/topic/56643-stuck-in-a-broken-route-never-connects/?do=findComment&comment=225323 If the problem persists please prepare and send us (privately if you prefer so) a full system report, see here: Kind regards

@Diogenes 0 Hello! Please verify whether Eddie starts minimized by checking the system tray. Eddie's tray icon is a small cloud in a circle. If you find it then Eddie is indeed running and you can bring up its main window. Please make sure you're able to see all the tray icons by forcing the system tray to show even hidden icons (in Windows by clicking the "up" arrow). If you manage to see Eddie's main window, the setting to have Eddie start minimized or not is available in the "Preferences" > "UI" window (check or uncheck "Start minimized" according to your preference). Kind regards

Hello! It's already a VM: in order to simplify the setup you may consider not to have an additional virtualization (a Docker's container) inside the VM at the moment. Just connect the VM (via Eddie Linux edition, for example, to make things simpler), configure and run qBittorrent directly to get acquainted with it. Please follow this guide to configure a torrent program: https://airvpn.org/faq/p2p/ Only after you have everything up and running properly in the VM you may consider the complication to run another container inside the Ubuntu virtual machine (and ask yourself: is it really necessary?). Kind regards