Staff

Hello! We're very glad to inform you that Eddie 3.2.0 beta 2 is available, featuring even more bug fixes and improvement of important features. All the essential changes can be found in the first message of this thread, with updated link to download the new APK. Thank you for your invaluable tests so far, and thanks in advance for any future test! Kind regards & datalove AirVPN Staff

Hello! If this option works, can you please send us a system report generated by Eddie just after the problem has occurred? Please see here: https://airvpn.org/forums/topic/50663-youve-been-asked-for-a-support-filesystem-report-–-heres-what-to-do/ If you can't manage to generate a system report (various options unresponsive like the other ones you mentioned or any other problem), you might have a problem with the .NET framework. Can you please tell us which versions of it are installed? Kind regards

@TmDyB563 Hello! Please uninstall Eddie, delete again the configuration file (important, when you uninstall the uninstaller does not remove it), upgrade to Eddie 2.24 beta and test again to see whether or not the problem persists. Kind regards

@gc2017 Hello! Please try to delete the configuration file while Eddie is not running. Please see here to locate it: https://eddie.website/support/data-path/ Re-start Eddie and check again. Can you also tell us which Eddie version you both are running? Kind regards

@FE6C987894684BECA89087FC87 Hello! Is this WireGuard failure peculiar to Menkent, or are you experiencing it on other servers too? Kind regards

@Pestermess Hello! An additional suggestion: upgrade your qBittorrent software if you're running an older than 5 version. In the last days various customers resolved previous network problems with qBittorrent by upgrading. Kind regards

@Jstatt Hello! Can you please tell us the Operating System name and version as well as the qBittorrent version you're running? First and foremost, please upgrade to qBitttorrent 5 if you're running an older version. Kind regards

@nleco Hello! You get a connection refused error (111) when the port is tested, meaning that the packets have reached your system and have been actively rejected by your system (and not silently dropped). Please upgrade to qBittorrent 5 first. If the problem persists after the upgrade, please make sure that no packet filtering tool on your system blocks packets for qBittorrent. Also make sure that qBittorrent bind settings are correct: it must bind either to all network interfaces or the proper tun interface, and to "All IP addresses". Also, qBittorrent must start after the VPN connection has been already established. Kind regards

Hello! Thanks. Yes, the problem is not identical but similar to the one we imagined in our previous message. The solution is the same, i.e. the one we already suggested. For an accurate description of the issue please see here: https://airvpn.org/forums/topic/56657-cant-connect-to-anything/?do=findComment&comment=225418 Kind regards

@therealmantisman Hello! Unfortunately the primary reason of the failure is hidden because of the log cut. First, please check here if it's your case: https://airvpn.org/forums/topic/56643-stuck-in-a-broken-route-never-connects/?do=findComment&comment=225323 If the problem persists please prepare and send us (privately if you prefer so) a full system report, see here: Kind regards

@Diogenes 0 Hello! Please verify whether Eddie starts minimized by checking the system tray. Eddie's tray icon is a small cloud in a circle. If you find it then Eddie is indeed running and you can bring up its main window. Please make sure you're able to see all the tray icons by forcing the system tray to show even hidden icons (in Windows by clicking the "up" arrow). If you manage to see Eddie's main window, the setting to have Eddie start minimized or not is available in the "Preferences" > "UI" window (check or uncheck "Start minimized" according to your preference). Kind regards

Hello! It's already a VM: in order to simplify the setup you may consider not to have an additional virtualization (a Docker's container) inside the VM at the moment. Just connect the VM (via Eddie Linux edition, for example, to make things simpler), configure and run qBittorrent directly to get acquainted with it. Please follow this guide to configure a torrent program: https://airvpn.org/faq/p2p/ Only after you have everything up and running properly in the VM you may consider the complication to run another container inside the Ubuntu virtual machine (and ask yourself: is it really necessary?). Kind regards

@ss11 Hello! That's correct, and we also operate with due diligence. For example, we refuse payments from Italy credit cards and accounts. Kind regards

@Pestermess Hello! By testing your port we can see that your qBittorrent program is now reachable from the Internet (on your system connected to the VPN). We suppose you resolved the problem, can you confirm? If so, can you specify for the readers how you addressed the problem? Kind regards

Hello! If you run Eddie Desktop or Android edition, or the AirVPN Suite for Linux: you can define a "white list" of "preferred servers" that contains the single server you want to connect to. If you run Hummingbird, WireGuard native apps and any OpenVPN or WireGuard compatible wrapper: generate and use a configuration file that's server specific. Kind regards

Hello! Very good to know, thank you. We will modify the announcement accordingly. To know the second address, maybe the quickest way is forwarding a port on pool 2, connecting to the VPN server you wish and consulting the AirVPN account port panel on the web site by "testing" the port. EDIT: According to documentation, however, the vast majority of trackers doesn't accept the ip parameter. Kind regards

Hello! It may be perfectly normal if you're using only a torrent program to generate traffic, due to how the protocol works. However, it is not normal if you experience those "bandwidth holes" with other operations that should provide a steady bandwidth (for example an extensive speed test through reliable servers and multiple streams). In such a case, assuming that both the VPN server your system is connected to and the home router are not at full capacity and therefore sometimes unable to provide all the required bandwidth, the observed behavior is anomalous and deeper investigation is needed. What do you get if you perform multiple speed tests through specialized web sites (e.g. speedtest.net) or tools like iPerf? Kind regards

Hello! DNS management has been improved in Eddie 2.24.2 beta version. Some systemd-resolved questionable working modes are now handled more properly. Since Ubuntu latest releases have systemd-resolved installed and running by default, can you please test the new Eddie and check whether the problem gets resolved? Please see here: https://airvpn.org/forums/topic/57401-eddie-desktop-224-beta-released/ An alternative is disabling systemd-resolved to revert back to a more robust, UNIX-like DNS management. https://gist.github.com/zoilomora/f7d264cefbb589f3f1b1fc2cea2c844c Please let us know whether or not the suggestion you will adopt solves the problem. Kind regards

Hello! Thank you for the valuable information. We will keep it in mind for DC and ADC protocols and add it to the knowledge base. Kind regards

Hello! Thank you for linking to this interesting and well written article. Yes, it has been highlighted by Windscribe, by us, and by multiple sources as early as 2022. For example: https://airvpn.org/forums/topic/53136-vpn-companies-relationship-mesh/?tab=comments#comment-189777 and you may also like to check the search results: https://airvpn.org/search/?q=crossrider The company name, VAT ID and the Registration Code at the Chamber of Commerce of Italy is written at the bottom of each web site page. Through the European Commission VIES you can verify the company data by entering the VAT ID: https://ec.europa.eu/taxation_customs/vies/#/vat-validation If you have a subscription to a business intelligence and analytics reporting companies, for example Dun & Bradstreet, you can also get more information such as business reliability, solvency and so on, which, when correlated to other information, for example donations to specific organizations, can provide you with at least clues of what you may look for. Kind regards

@Lestrad Hello! The “Set network location” message in Windows is thrown by Windows' Network Location Awareness at each network change to help the system decide whether to treat the new network (including virtual private networks of course) as public or private. WireGuard creates a new virtual interface at the beginning of each session and destroys it at the end of the session. This is probably the main reason triggering the prompt, but the fact that you are accumulating interfaces on interfaces makes us think that you're running a bugged system such as Windows 7 or some antimalware tool which prevents WireGuard from removing the interface at the end of the session. A bug in Windows 7 caused this prompt to be re-displayed multiple times for known networks, even when there was no network change, and even when the user ticked the “Always select Public and don’t ask me again” checkbox (we assume you have already done so - if not, please do it and see whether the problem gets resolved). In case you run Windows 7: as a first action, delete all the virtual interfaces while Eddie is not running. Make sure you don't run interfering antimalware tools. Test again. If the problem persists and you have already tried to force the VPN as always public to no effect, possible workarounds/patches are described in Windows forums. Before anything else please try to change the network location of the virtual network adapter (note: you must have administrator privileges). If you need remote port forwarding please make sure to set it to "Public" network. If the above does not solve the problem, please check this article too, as it could be related: https://support.microsoft.com/en-us/topic/a-set-network-location-dialog-box-appears-when-you-first-log-on-to-a-domain-joined-windows-7-based-client-computer-bac51a2c-b657-3f5f-75bc-e81fd8268c91 However, please consider to upgrade your system as Windows 7 has been abandoned a long ago and it is considered insecure and unreliable. If you don't run Windows 7, and you also don't run possible interfering tools, and the problem persists, please contact Microsoft support, because this bug should have been fixed ever since Windows 8 was released. Kind regards

Hello! p2p is allowed on pool 2 but it can be really used only by those programs that let you configure which IP address to announce (non existing, as far as we know). More in general, pool 2 is not suitable for any program which announces itself autonomously. In AirVPN infrastructure, the VPN traffic reaches the Internet through one exit IP address, but "pool 2" is the set of ports of another IP address (let's name it exit IP address 2, in brief exit 2). If a program receives an unsolicited incoming packet from the Internet through exit 2, it will reply properly. This happens whenever you advertise on your own how to reach your service (a web or FTP server, a game server, and so on). However, with p2p programs, it's the program itself which must advertise. DHT or a tracker will record the address they receive the advertisement (of the port etc.) from, and they will say to other peers that your p2p program is reachable on exit 1, with its pool 1 ports; however, if you have remotely forwarded a pool 2 port, peers would never be able to reach your program, because they would send packets to a port of another IP address (exit 1, the address recorded by DHT and/or trackers). The problem could be resolved by manual setting (see for example https://userpages.umbc.edu/~hamilton/btclientconfig.html#BTConfig ) when you need to seed only - additional tests are required. This is an important limitation that might be overcome in the future, for example by letting the user pick which exit IP address its traffic must go to the Internet through. In the meantime, by using pool 2 (and when necessary additional pools) for anything different from p2p and crypto wallets, port exhaustion problem is solved (in most cases only 1 forwarded port is needed for p2p). Kind regards

Hello! Yes, it is fine. Your domain name will resolve into the proper exit IP address of VPN server the corresponding device is connected to, therefore all the ports on the same pool linked to the same device will be reachable through the same IP address (hence the same domain name). Kind regards

Hello! We're not sure we understand the question. If you mean how to connect a machine through a specific certificate/key (i.e. a "device" in the user panel), then it's simple: on Eddie GUI's main window, just under the login credential fields, you have a combo box which will let you pick any certificate/key (if the box does not appear, log the account out and in again) on Eddie CLI, you can set it with the option --key=key_name on Bluetit, you may either specify the key on the bluetit.rc run control file (option airkey key_name) or on the Goldcrest configuration file or line option through the option air-key key_name Kind regards

Hello! We checked thoroughly and all of your tickets have been answered in an average time of 8 hours. All of them. EDIT: we want to add to make it clear to the readers and to be fair to the support team that your last ticket was replied to in 1 hour and 15 minutes. Kind regards