Staff

Hello! Can you please point us to the draft law you mention, in the part where it would force datacenter operators to apply blocks at datacenter level? That would significantly help our legal advisors because just a few months ago we were re-assured that no mandatory filtering tool will exist for transit providers etc., but only for "residential" ISPs. That for the legal part. About the technical part, we faced an identical problem in Singapore some years ago (censorship enforced in datacenters too). You should have never noticed any block to sites from Singapore servers since according to our mission we did our best to bypass any censorship and preserve end to end principle, keeping our infrastructure content agnostic. We are not saying that this will be always technically possible anyway, only that we will do our best to fulfill the mission. https://airvpn.org/mission Kind regards

My greatest problem with this solution is that Network Lock seems not to work then yet. Is it planned for future versions to change this? Hello! Network Lock works with OpenVPN over an HTTP or SOCKS proxy. It does not work with OpenVPN over Tor, because the Tor guard IP address can't be known before the circuit is established, obviously. There are no plans to change this in Eddie 2.14.x, maybe in Eddie 3 future branch. Use Tor over OpenVPN with Network Lock enabled and you have an even safer solution. We have been writing about that since 2012, so we agree and we know that a minority of our customers can't afford to trust us or especially the datacenters personnel. In every case where the threat model prescribes the need of partition of trust and Network Lock, a strong solution is Tor over OpenVPN. Double hopping on different VPN providers is the next weaker solution for different threat models. Double-hopping on servers handled by the same provider should be evaluated carefully because it is the weakest solution of the mentioned set: it is ineffective in every threat model which takes into consideration an adversary with the power to (legally or illegally) wiretap a set (even a small set) of servers operated by the same provider, but it is effective for a threat model in which the adversary has the power to wiretap only one datacenter (think of the datacenter personnel as an adversary, for example). Check this article, it was written 6 years ago: https://airvpn.org/topic/54-using-airvpn-over-tor/?do=findComment&comment=1745 In the informative sections of our service we inform people about the importance of the issue. Our web site does have a dedicated page for AirVPN over Tor and Tor over AirVPN. Kind regards

Hello! Probably the easiest solution is just running a VM attached to the host via NAT. You connect the host to some Air VPN server and the VM to some other VPN server, in this way you have double-hop on the VM. Each account can use up to five connection slots at once, this solution would take two of them. Another solution is using an external proxy and configure Eddie (just a few clicks are needed for that, in "AirVPN" > "Preferences" > ") to have OpenVPN connect over that proxy (OpenVPN over a proxy). This makes more sense for the mentioned reason (you would have two hops controlled by different entities, enforcing a valid "partition of trust": the proxy would not see anyway your traffic content, because it's still encrypted by OpenVPN, while our servers would not see your "real" IP address). A multi-hop solution on the servers side is not planned at the moment (multi-hop is used only for the "micro routing" we use for "geo-routing"). If you run GNU/Linux with a DM supporting Qt you can check Qomui here: https://airvpn.org/topic/26327-alternative-airvpn-client-with-provider-independent-double-hop-support-gnulinux/ keeping into account that this is an open source software released by a community member and tested by AirVPN community, not staff (anyway, community testing may be even more extensive than ours, since our GNU/Linux community is becoming huge, and many persons are very skilled). Kind regards

We do accept a variety of cryptocurrencies including XRP, yes, however what does it have to do with the topic and the problem mentioned by our customer? Please do not hijack threads. Kind regards Sorry that wasn't my intention I was addressing the 60 minute point of the Op. Ok no problems. We use your remark to underline that this is not a problem and no payment will be lost. Kind regards

Hello! We are very near. Now servers supporting IPv6 and tls-crypt are twelve and no specific problems are detected. We call such servers "Generation 2" servers, and you can see them in Eddie or in the Configuration Generator by selecting the proper options. When Eddie 2.14.x reaches the stable release, we will allow some more time to get out of the experimental phase and upgrade (gradually, because it requires disconnection of all clients) every server to Generation 2. Only a tiny amount of servers (less than 7-8) will not support IPv6 because the datacenter does not have an IPv6 infrastructure. They will support anyway tls-crypt Kind regards

Hello! AirVPN (according to some reports) can bypass Fortinet filters using Eddie, even if the administrator enforced the proxy black list which blocks our bootstrap servers. Contact the support team via a ticket if you wish to experiment. Kind regards

Hello! We apologize for the inconvenience, we have fixed it now. The problem was caused by the fact that our rating system found Hyadum as the best server in the Netherlands, in Europe and in the world but in reality it was not working properly. We will investigate to understand why the monitoring system did not detect the problem automatically and caused the escalation (since Hyadum was marked as working, but it had all free bandwidth, it became quickly the "best" server). Can you please try again now? Kind regards

We do accept a variety of cryptocurrencies including XRP, yes, however what does it have to do with the topic and the problem mentioned by our customer? Please do not hijack threads. Kind regards

Hello! It's already allowed, but it needs that you specifically set it up. For example, there is no explicit function in Eddie, the Air client software, but you have the option to connect to one of our VPN servers over a proxy or Tor. Anyway the implementation by yourself is trivial, although multi-hopping on nodes which are all operated by the very same entity is not a good solution for obvious reasons. In the forum this topic has been faced multiple times in the past, give the search engine a chance to help you. An outstanding member of our community wrote a software for GNU/Linux which will let you muti-hop in a very easy way, even between different VPN providers (this makes more sense). Please note that this software has NOT been tested extensively by Air Staff. Have a look here: https://airvpn.org/topic/26327-alternative-airvpn-client-with-provider-independent-double-hop-support-gnulinux/ Kind regards

Hello! About the business ethics, the maintainer of the web site you mention has been caught lying in the past and insisted on the lies and other questionable behavior. See for example https://airvpn.org/topic/19586-a-review-on-another-site/?do=findComment&comment=48945 - where his lies have been publicly revealed as well as hidden corrections to his articles. Compare the lies of the web site maintainer with the facts of the web site and judge yourself whether we have been faithful to our mission or not https://airvpn.org/mission About the "yellow" flag on logging, that's just another proof of the poor competence of this self proclaimed "expert". Compare the Privacy Notice and Terms (linked at the bottom of all of our web site pages, https://airvpn.org/privacy ) and see yourself - let us know if you can find anything that can deserve a "yellow flag" on our complete and total no-logging policy and total lack of personal data collection. It's also worth to mention that, contrarily to what happens with some of our biggest competitors, in 8 years of activity no identity of any Air customer has been revealed, another fact supporting the truth of our no logging and no traffic inspection policy. In general (and NOT related to this case, which we are confident we have exhaustively proved as a blatant set of lies and misconceptions) also stay away from those web sites which publish "VPN reviews" together with "top x VPN services" and all that jazz: many "reviewers" can voluntarily write a surreptitiously bad review, partially or totally detached from reality, when we refuse to pay for the review OR to pay for advertisements in their web site pages. Since we have never paid for reviews (and we will never do) and for ads on such web sites, it may happen that reviews are voluntarily "biased". A flourishing business around VPN reviews has been created in the last years, and is fueled by those companies which are willing to "pay for reviews". Such companies harm the image and reputation of the whole sector and show total disrespect for their potential customers. It's disgusting that such a game can be played when personal freedom and safety are at stake in a sector which was originally born exactly to protect people from all abuses deriving from the infringement of a fundamental right, privacy. Kind regards

Hello! Now download pages act as a proxy for eddie.website. Can you please try again? Kind regards

Hello and thank you! Of course not. Transactions will be accepted anyway after 6 confirmations. Actually, we see that the system accepted your new subscription payment a few hours ago, but if you are talking about some other, additional transaction, please do not hesitate to open a ticket to the "Sales" department. Kind regards

We would like to underline that the problem, if confirmed, is obviously NOT on our side. This is a momentary workaround that can't be accepted as a good solution. It is unacceptable that you are compelled to add an additional tunnel and force OpenVPN to work in TCP mode, causing a serious performance harm, to bypass a block caused by an application that you are paying for. Kaspesrsky must resolve the problem or, leaving apart technical inadequacy, shadows and doubts of anti-competitive behavior and unfair business practices could thicken as a consequence of this problem. Please keep the thread up to date if you find anything new. We would also recommend that you hammer Kaspersky customer care pushing them to solve the problem in the nearest future. Kind regards

Hello! We're very glad to inform you that a new 1 Gbit/s server located in Spain is available: Taurus. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The server accepts connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Taurus supports OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

Hello! We are taking charge of the problem, we will keep you posted. Kind regards

Hello! Today we're starting AirVPN eighth birthday celebrations! From a two servers service located in a single country providing a handful of Mbit/s, the baby has grown up to a wide infrastructure in 20 countries in three continents, providing now 209000 Mbit/s to tens of thousands people around the world. 2018 is the year that's bringing full IPv6 support to the infrastructure as well as "tls-crypt", an OpenVPN feature which makes circumvention of blocks against OpenVPN, an issue which is particularly important in countries controlled by human rights hostile regimes, even more efficient than the other methods we have been providing. Software related development has also been powered up, and during this year you will see the development of specific software for Android platform (which is already available as a beta version), an important addition to the already existing line up for GNU/Linux, macOS and Windows. Our mission https://airvpn.org/mission has been and will be empowered by the ongoing support to projects and NGOs which aim to the protection of privacy, personal data and freedom of expression. If you're curious to know something about a series of fortunate events which gave birth to AirVPN, have a look here: https://airvpn.org/aboutus To worthily celebrate Air's eighth birthday, we're glad to inform you that starting from now we will offer a 30% discount on all plans. Hurry up, this special offer will end on June the 11th, 23:59:59 UTC! Check the new prices here. Kind regards and datalove AirVPN Staff

Hello! Our support team has received some other report pertaining to this problem. Apparently, some Windows 10 update forces the uninstall of the tun/tap driver. We have been currently unable to confirm such reports, but if you can confirm such a situation, the simplest solution is just re-installing the tun/tap driver with the OpenVPN script (which you need to run with administrator privileges) Start -> All Programs -> TAP-Windows -> Utilities -> Add a new TAP-Windows virtual ethernet adapter. Kind regards

Piwik is specifically configured to respect users privacy. Usage of piwik is internal and does not enable us (or any third party of course) to extract any personally identifiable information or any personal data of any user, for example IP addresses are not collected and visitors logs are not kept. At the same time Piwik allows us to see the global amount of page views, web site visits and the amount of time our web server needs to generate a page to users. Such mentioned data are not, and can not be considered as, personal data of any user. Kind regards Addendum: Piwik main options have been always remained unused by us, so why keep it when it can cast such doubts even in a long time customer like you? Therefore it has been disabled, so anybody with doubts like yours can now have peace of mind and usual confidence in every field handled by AirVPN. Kind regards AirVPN founders

Piwik is specifically configured to respect users privacy. Usage of piwik is internal and does not enable us (or any third party of course) to extract any personally identifiable information or any personal data of any user, for example IP addresses are not collected and visitors logs are not kept. At the same time Piwik allows us to see the global amount of page views, web site visits and the amount of time our web server needs to generate a page to users. Such mentioned data are not, and can not be considered as, personal data of any user. Kind regards

Hello! It's back online, problems have been sorted out. Kind regards

Hello! Please check this: https://airvpn.org/topic/27412-ubuntu-1804-no-gksu/ Kind regards

Hello! Yes, gksu dependency has been already removed from Eddie 2.14.4beta deb package. Otherwise you need to stick to the portable stable version or install gksu as you describe. Anyway Eddie 2.14.x is quickly reaching the stability stage. Kind regards

Hello! We're glad to inform you that we have just re-published the Privacy Notice and Terms. The essence and the scope of the privacy notice and terms remain unchanged. A more detailed language has been used and additional clarifying paragraphs have been added. They pertain to Air procedures to respect GDPR (EU General Data Protection Regulation 2016/679) requirements. The Regulation will enter into force on May the 25th, 2018, but we have checked that Air procedures have been always GDPR compliant. Every effort has been made to keep the language simple and clear, and the whole notice and terms readable and understandable by anyone in a short, reasonable time. You can read the Privacy Notice and Terms, which are also linked at the bottom of Air web site pages, here: https://airvpn.org/privacy/ Kind regards and datalove AirVPN Staff

Hello! We operate 16 servers in three different datacenters in the UK. It's virtually impossible that all datacenters have the same problem at the same time. Additionally, we do not experience any problem (also check the real time servers monitor) and we have no complaints from other customers. Therefore the problem is probably on your side and you might like to open a ticket to get support. Kind regards

On every server OpenVPN over SSL and SSH are available as usual, nothing changed, on entry-IP 2 or 1 (according to the destination port). Check the list in "AirVPN" > "Preferences" > "Protocols". Kind regards