Staff

Hello! Subnets are static and unique for each OpenVPN daemon of each server, so you will never have overlapping subnets (useful for multihoming). However you can't know in advance which daemon your OpenVPN client will connect to due to our load balancing system. We are not sure but just in case you need to determine the VPN default gateway IPv4 address this might help: https://airvpn.org/topic/28793-monitor-ip/?do=findComment&comment=75755 Kind regards

Hello! This happens with all "Generation 2" servers (see also https://airvpn.org/plans and https://airvpn.org/topic/28153-ipv6-support-and-new-smart-features ). 10.4.0.1 remains reachable from any other subnet (but not ping-able), however picking the VPN default gateway IP address as the DNS server address is a superior choice because it prevents any possible DNS hijacking through a route injection attack (the attacker anyway needs to control the immediate upstream router so in your case this risk is minimal or zero). Kind regards

Hello! In IPv4, private networks are: 10.0.0.0/8 172.16.0.0/12 192.168.0.0/16 The 169.254.0.0/16 is a range of link-local addresses. It has been allocated for zero configuration networking when DHCP services are not available or disabled, and manual configuration by the network administrator has not been performed. As such, Network Lock does not explicitly allow communications from and to 169.254.0.0/16 range. Please try to add it (we would say to include the whole range in case the printer address varies) in the Preferences > Routes Eddie window, outside the tunnel. This will also unblock the range from Network Lock and should fix the issue. Kind regards

Hello, if this is confirmed, it should be brought to the attention of Bitdefender and its users, as well as our customers and in general OpenVPN users or any user needing the tun/tap interface in Windows. We would recommend that you contact their customer support service for further investigation and troubleshooting. Kind regards

Hello! The tun/tap interface, i.e. the virtual network adapter used by OpenVPN, does not come up. Please try the following: - make sure that no anvirus/antimalware tool is interfering - shut down the Air client software - right-click and run the "Start-->Tap-Windows-->Delete ALL TAP virtual ethernet adapters" as administrator - reboot the system - right-click and run as administrator "Start-->Tap-Windows-->Add a new TAP virtual ethernet adapter" - start Eddie and test again connections to various servers in different locations. Kind regards

Hello! Just checked and it works perfectly as usual. Can you please make sure that your system queries VPN DNS? This is a strictly necessary requirement to access our geo-routing system. If you run Eddie, the Air free and open source software client, this will happen by default. Kind regards

Hello! Can you please post (or send us in a ticket) the system report generated by Eddie (the Air software client) and taken just after the problem has occurred? Please click the "Logs" tab, click the life belt icon, click "Copy All" and paste into your message. Kind regards

Hello! Please try the following connection mode (you can see it in the Configuration Generator after you have ticked "Advanced Mode"); - entry-IP 3 - protocol TCP - port 443 Connections to entry-IP address 3 will enable "tls-crypt" which is effective in bypassing the OpenVPN general block in China and other countries. TCP will get rid of UDP blocks, if any. Kind regards

Hello! Exactly the contrary is true: it is not possible to have an auto-renewing three days plan in our system. The only way to get an auto-renewing 1, 3, 6 or 12 months plan is picking a "PayPal susbscription" payment method when you check out. Any other payment method does not support auto-renewal plans, we're sorry. Kind regards

Warning: on "Generation 2" servers only 10.4.0.1 will be available as DNS server address in addition to the VPN gateway address (which can also be reached with DNS queries). 10.5.0.1 is no more reachable. Kind regards

Hello! Just to clarify the situation from the start of the thread: - Netflix USA is accessible from all of our servers (not limited to USA servers), provided that you use VPN DNS - Amazon Prime Video USA is no more accessible, not even from USA servers, but we are working on the issue Kind regards

Hello! Updated 29-Aug-18, total servers 145: Acamar Achernar Achird Adhara Agena Ain Alamak Alathfar Alchiba Alcyone Alderamin Algieba Alhena Alkaid Alkurhah Almach Alphecca Alshain Alshat Aludra Alwaid Alzirr Angetenar Antares Aquila Ara Arkab Asterion Asterope Atria Auriga Avior Baiten Betelgeuse Bootes Caelum Camelopardalis Capricornus Carinae Castor Cebalrai Centaurus Cephei Cepheus Cervantes Chalawan Chara Chow Circinus Columba Copernicus Corvus Crater Cursa Cynosura Dabih Delphinus Dheneb Diadema Diphda Edasich Enif Eridanus Errai Fafnir Fornax Gacrux Gianfar Gienah Gomeisa Gorgonea Grumium Hadar Hamal Hatysa Hercules Heze Horologium Hydra Hydrus Indus Intercrus Iskandar Jabbah Kajam Kitel Kocab Kraz Libra Lupus Markab Matar Mebsuta Mekbuda Menkab Merope Mesarthim Metallah Minkar Mirach Monoceros Musca Muscida Musica Naos Nash Nashira Nunki Ogma Orion Persei Phact Phaet Phoenix Pictor Pleione Pollux Porrima Pyxis Rana Regulus Rotanev Sabik Sadalbari Salm Scheat Sculptor Serpens Sharatan Sheliak Situla Skat Spica Subra Taurus Triangulum Tucana Turais Ursa Veritate Virgo Zaniah Zibal Zuben Kind regards

Hello! We're very glad to inform you that Eddie Android Edition 1.0 RC4 (VC 7) has just been released. No new functions are implemented, but the application has been restructured thoroughly in order to enhance stability and increase battery life. You can see more info and details in the changelog attached to this message. Just like RC3, Eddie 1.0 RC4 is also packaged with x86 support, as well as ARM32 and ARM64 of course. As usual Eddie is free and open source software released under GPLv3. Check the first post in this thread for source code URL and some more details. You can participate to the tests by joining the testing community in the Google Play Store here https://play.google.com/apps/testing/org.airvpn.eddie Please keep testing and stress Eddie as much as you can! Any single report is important. Thanks so much to all the past and future testers! Kind regards ChangeLog.txt

Hello! We kindly ask you to avoid to bring on and on a specific problem that's not reproducible on this thread (or any other "News" forum thread) and open a ticket at your convenience and/or a thread in "Troubleshooting & Problems" forum instead. Kind regards

Hello Three servers it happens to me with are Betelgeuse, Minkar and Musica. Thanks Hello! We do not reproduce the issue on any of the mentioned servers. Kind regards

Hello! We can't reproduce this issue (tested on a few random Gen 2 servers), can you please specify the servers you experience this problem on? Kind regards

Hello! The problem is confirmed, thank you for the head-up. It's under investigation. Kind regards

Hello! Exclude traffic to/from the bank IP addresses from the VPN tunnel. If you run Eddie you can do that in "Preferences" > "Routes". Kind regards

When I press share button in log section the app restarted and log got wiped(though not sure if this was just one time problem) It works when log is shorter. Hello! Thank you for this report. Currently we can't reproduce this issue but we will keep investigating. About saving the log file, we will of course consider to implement this option. You write "not sure if this was just one time problem". Does it mean that it does not happen regularly and you reproduce this "reset" only sometimes when you click the share button? This is an option you can use on the source code, we're sorry if the changelog is misleading. Kind regards

Hello! Those servers are rented from a company that's ceasing activity (shutting down), unfortunately. Should the company manage to remain operational, of course we will keep the servers and remain customers. At the moment those servers are still working so we will keep operating them, although with the yellow warning "Imminent withdrawal". Kind regards

Hello! Can you please report your exact hardware and Android version? Kind regards

Hello! This is a good confirmation, thank you. Yes, this is planned for the future. Thank you very much, logcat will be extremely useful to our investigation. Kind regards

Hello! The method is always the same: $ dig dschubba.airvpn.org +short 104.129.24.154 107.150.23.66 $ dig azha.airvpn.org +short 104.129.24.186 107.150.23.82 $ dig albireo.airvpn.org +short 107.150.23.74 Kind regards

Hello! We have multiple plans for the USA, including the East Coast. First and foremost we must complete the migration of the 10 Dallas servers you probably remember, from Cogent to another tier2 or tier1 provider. Kind regards

Hello! We regret to inform you that the following servers located in Atlanta (Georgia, USA) are being withdrawn: Albireo - Azha - Dschubba Reason: they are no more compliant to our technical requirements about uptime and allocated bandwidth. Kind regards AirVPN Staff