Hello!
Thank you for having joined the AirVPN community forums with vibrant passion. The community forums have been created by AirVPN for the AirVPN community, and are moderated by moderators from the community itself, appointed by the AirVPN staff. An experiment with un-moderated forums was attempted but unfortunately it was a fiasco. Nowadays, hoping to have a readable forum when it's not moderated at all is probably unrealistic.
The moderators propose themselves on a voluntary basis and perform their tasks during their free time without any monetary retribution and without any obligation to complete their task in the future. Moderators are not employees of AirVPN and their only motivations are passion and dedication. Their role in maintaining the community forums readable and a relaxed place is invaluable.
While the AirVPN staff forums are moderated by Staff and only Staff members can start new threads, community forums are open to anyone (even non AirVPN customers) and are subjected to non-staff moderation in general. Staff members now and then intervene on the community forum, usually when a post by staff is explicitly required or in those rare cases for which legal problems arise, but in general the staff members don't interfere with the community and with the moderators activity, except to delete blatantly spam bot messages ("buy pharma", "new project porn", and so on) when they pass through captchas.
In the case of this particular thread, the support team had an important amount of requests to re-open it (not from you, we know) even from long time community members. Due to the amount of requests, support passed all the matter to a staff member who decided that it was worth to re-open the thread immediately.
It is opinion of some staff members that this thread is informative in general, and that it provides various verifiable data which may be useful to protect AirVPN business and promote the good name of AirVPN itself. By keeping the thread open, the community offers to any involved party, including the parties which allegedly publish false data harming AirVPN and/or other services here mentioned, the option to reply even in public and even here should they wish so.
We repute that locking the thread would substantially undermine the right to reply, as correctly external entities made us notice via e-mail. With them we publicly apologize, and at the same time we remind that the locking was very short (something like 3 hours max), that a new thread may be opened by anyone (you don't need to be an AirVPN customer) and that the forum moderation is performed by volunteers from the community.
Please keep in mind that moderators are persons and human errors in total good faith are possible. There is no reason to make a drama out of it. Whether you are a member of AirVPN community or an external entity which want to exercise the inalienable right to reply, we encourage you and the whole community to open a direct communication channel with moderators when you have doubts, complaints, or just to discuss issues in the forum. You can reach community moderators (LZ1, OpenSourcerer and zhang888) through direct messages of your forum Messenger. Staff messenger is also open now, and as usual for professional support you may open tickets which will be handled by the (not outsourced) support team.
Kind regards