Hi,
I did as you suggested and the Elevation Service was not running. However when I tried to start it there was an error message. I decided to uninstall Eddie and do a clean install of 2.21.6 but it would not install with various error messages. I then did a windows System Restore to a date before these problems started - I started the last version of Eddie sucessfully so I just re-downloaded 2.21.6 and the istallation went perfectly.
Thanks for your input and help - the problem was solved although I'm not completely sure of what caused it or how I rectified it !
Regards