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mrubiquitous

Forgot password to AirVpn Android app

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I am loving the new Eddie android app. One problem is that I forgot my master password and I cannot use all of its functionality. I tried to uninstall and go to apps>cache on my android and clear cache but when I reinstall it still asks for the forgotten password. Any help is appreciated.

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Hello!

 

If there's no option to use forgotten password, you could try submit a support ticket.


Moderators do not speak on behalf of AirVPN. Only the Official Staff account does. Please also do not run Tor Exit Servers behind AirVPN, thank you.
Did you make a guide or how-to for something? Then contact me to get it listed in my new user guide's Guides Section, so that the community can find it more easily.

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Hello!

 

There is no way to recover/reset a Master Password which is used to decrypt and encrypt your sensitive data. You need to disinstall the app (so that all the app data are deleted) and re-install it.

 

Kind regards

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