Missing information in edie 2.11.11

[just-me 3]

It was needed to change my system from a 2 user to a 1 user system, so I setup the system complete new (Win 7 x64) I downloaded the newest Eddie

 

since that time I don't get any score and no latency information

 

 

with the result, that I have to select the server by hand. What is / can be the reason?

 

[LZ1 672]

Hello!

 

I'm not sure if it works, but if you go to the Stats area in the client, you can find the path to Eddie and there might be an AirVPN.xml file there, which you can try to delete, after closing Eddie first.

 

Otherwise make sure no security software could be blocking Eddie.

[just-me 3]

I did what you told me and deleted the AirVPN.xml withot any changes. The hint with the security software was good. I don't use a security software but I am using Windows Firewall Control. After your hint i turned it from medium filtering to low filtering and o wonder, the missing information are back. My problem is now to find out what I have to allow in firewall (there is nothing in the block list)

[Guest]

I did what you told me and deleted the AirVPN.xml withot any changes. The hint with the security software was good. I don't use a security software but I am using Windows Firewall Control. After your hint i turned it from medium filtering to low filtering and o wonder, the missing information are back. My problem is now to find out what I have to allow in firewall (there is nothing in the block list)

It's actually not that i would guess. I assume when you deleted the xml it reverted back to ping based when from your image you had it in speed. What i noticed is that eddie ignores some server rating when you put it in speed. See if your mode now it's in ping selection to confirm what i said. 

[LZ1 672]

I did what you told me and deleted the AirVPN.xml withot any changes. The hint with the security software was good. I don't use a security software but I am using Windows Firewall Control. After your hint i turned it from medium filtering to low filtering and o wonder, the missing information are back. My problem is now to find out what I have to allow in firewall (there is nothing in the block list)

Normally Air ICMPs, ping, needs to be allowed.

[just-me 3]

Normally Air ICMPs, ping, needs to be allowed.

and how?

 

Not the missing stars ore the latency info is the problem, if I use "recommended server" he uses every time the same server over days  

[Staff 9972]

Hello!

 

Please makes sure, both on the system and router, that no packet filtering tool blocks ICMP.

 

Also, please upgrade to Eddie 2.11.15.

 

Kind regards

[Guest]

Hello!

 

Please makes sure, both on the system and router, that no packet filtering tool blocks ICMP.

 

Also, please upgrade to Eddie 2.11.15.

 

Kind regards

I have the exact same problem when i select to connect by speed and i can reproduce 100% of time. Switch from latency to speed and some servers lose rating. It seems like a bug because if i switch it back to latency the rating appears again. 

[just-me 3]

@5YmkoLQZ

 

I am sorry but it is not the same problem, here it does not matter what is selected speed ore latency. I have given the support yesterday all technical information like logfiles, firewall and system protocols which I can not show public about to much personal information inside.

[Guest]

@5YmkoLQZ

 

I am sorry but it is not the same problem, here it does not matter what is selected speed ore latency. I have given the support yesterday all technical information like logfiles, firewall and system protocols which I can not show public about to much personal information inside.

Yep i understand. Also have a ticket running.

[just-me 3]

In this video http://www.xup.in/dl,19729238/Video_2017-02-03_060546.wmv/ you can see, that I only have to wait a short time after changing from medium filtering to low filtering to get the score information