Jump to content


Member Since 27 Mar 2016
Offline Last Active Today, 01:45 PM

#68642 Logs. Never made or deleted?

Posted by LZ1 on 18 January 2018 - 10:50 PM



It's true Air doesn't log. At the same time, that's also something of a marketing term, because it's used to sell an idea, without being too specific about what it means, for each company.


Because there's no official standards in Airs line of business, so a lot of companies can fudge the terms.


I'm not sure which data you mean, staying in who's RAM. But you can be quite sure that Air doesn't try to collect and keep data on its users in the way that you're probably worrying about.


No, it's written in the Privacy Notice that you have linked in your very message. "Data are deleted as soon as they are no more necessary for such purposes." Such purposes are specified in the Privacy Notice. This is a real, effective sentence against collection of data which can be exploited (or aimed) to disclose personal identity, even without logs. It is stronger than a simple "no logs" sentence, which in itself means nothing and is just a marketing sentence for gullible people. Everybody can keep no logs while transmitting data in real time to third-parties: no logging declaration would be true, but totally inessential. We keep no logs AND we do not use any data (in RAM or elsewhere) to disclose personal identity AND we do not send any data, not even during a connection, to any third party.


But since Air is the company your data goes through, it by definition knows some technical things about your usage. This is what it refers to in the page you're thinking about.


As you can see, the default is that nothing is shown about you. But if you go to the Top Users section, you will see information from other users.


This is good, because it shows Air is being transparent about its infrastructure and it's far from all companies in this business who do that.


But as I said, that's just technical information and not, for example, what websites you go to. If you follow the first link, you'll see it explained in-depth and realise there's nothing to worry about.


Besides that, you should also note that there's no website tracking either. The only "tracking" done in that regard, is through a closed-loop Piwik implementation(instead of Google Analytics for example.)


Lastly, Airs main software, the Eddie client, is fully open-sourced, so that anyone can make sure the software isn't doing something nefarious. Eddie likewise shows you technical information clearly.


All that said, if you wish to hide things from Air as well, so that you don't need to trust them as the only one, you can look into using TOR together with Air. But as you can see, Air is doing it right.


Good day :).

#68484 Guide To Getting Started + Links For Advanced Users

Posted by LZ1 on 12 January 2018 - 11:59 PM




@De Facto Pantalones: I'm not sure what to tell you. But I'm inclined to think that for someone as curious as you, a single answer wouldn't be as satisfactory as the journey itself ;). The only thing I could tell you at this point is "Switch to Linux" and "Get a Turris Omnia to fool around with?" :lol:. You would adore how Eddie runs on Linux. Just look at that DNS handling, compared to Windows ;)

@CheckMate: Thank you. Here's to hoping it'll be just as useful in 2018.

@Miran2017: Haha, great. A belated welcome to you. If there's any other issues or doubts, please don't hesitate to ask the community or Air support :).

@Hexane: A belated welcome to you too! Thankyou. Yes, you may want to look into traffic splitting or otherwise using a virtual machine setup. Then you could run things on the Host machine outside, while using Air from inside the virtual machine. Other similar guides. Simply check ipleak.net to see what your IP is, in the end. Here's another similar guide.But first it would be prudent to find out which servers work for you and perhaps trying out different protocol combinations, by changing things in the Eddie client. Needless to say, other common measures such as using a wired connection and/or a good router are also recommended :). Otherwise I don't think there's a super-easy one-click way to whitelist apps as you suggest, no. Unless you want to play around with Eddies Preferences>Routes section; but this quickly gets impractical for some apps I think. You can also check out this small thread on split tunneling.


Sorry for the late replies. I try not to post too much in this thread, so that it won't bother too many people.


Happy New Year ;).

#68099 VPN Mentor low score

Posted by LZ1 on 02 January 2018 - 08:48 AM



It can be disregarded. Such is the nature of paid and/or biased reviews. It's the same story across multiple sites. :) From a different angle - such as quality and features - one could also argue Air is the cheapest for what you get.

#68056 Eddie Still Not Working! Help Please!

Posted by LZ1 on 01 January 2018 - 12:35 AM

LZ1 I shall do as you suggest and submit a support ticket although I thought that someone had already done so which is why I can’t understand why there hasn’t been a fix.



OmniNegro, as I said above, I thought that someone had already submitted a ticket which is why I didn’t do so myself.



*Update - Support ticket now submitted.

Well there's a couple of reasons:


  • It shows Air's Staff how many many may be experiencing problem X.
  • Despite the fact that you experience the same as someone else, the actual causes may still be different. Hence detailed logs and so on, are necessary.
  • It shows Air's Staff how many may still be experiencing problem X after Y time. Say, after a patch.

The second point is particularly good to keep in mind, because when there's been many times in the past where many people experience issue X and they all proceed to post what could almost be called Tech's answer to #MeToo, in the main thread. Which means Air and the community can see that Y amount of people are experiencing X issue, but can't determine if they're all due to the same thing, happening on the same platform(s) and whatnot, because either few or no one supplied any detailed information on their setup or what they had each tried to do to fix the issue.

#68041 Eddie Still Not Working! Help Please!

Posted by LZ1 on 31 December 2017 - 06:05 PM

No worries.


Yes I see you posted before, but it's a wonder then, why you didn't bump the aforementioned topic, since it contains more useful feedback.


Ideally, each of our problems would always be fixed within a short time, as we each feel they're the most pressing :).


But multiple other problems are being dealt with at the same timein each update and some may be more critical than the problem you're currently facing.


You can for instance also see how they acknowledge the problem, as they in update 2.13.4 added this for MacOS:

[change] macOS - Dump additional info if PF failed to start.

Which could suggest it's not too easy to fix, because more information is needed.


The best you can do is to submit support tickets, try to get around the issue and post about any useful or interesting things you tried, much as others did in the aforementioned link.


Because one of the main things which enable Air to fix an issue, is to be able to replicate the issue on their own test machines, so they can see which fixes work and which don't.

#68036 Eddie Still Not Working! Help Please!

Posted by LZ1 on 31 December 2017 - 04:53 PM

I’m sorry but I don’t understand why I should have to mess around with Teredo. Eddie clearly isn’t working properly with OSX and it is up to the software developers to fix it. I first complained about the ‘Unable to start PF Firewall’ problem over a month and a half ago and it still isn’t sorted. Come on guys, please do something about it!


P.S. This is the second time that I have posted this. My first try has disappeared!



If you want professional help, why don't you submit a support ticket from the Client Area? These are just the ordinary forums. :)

#68002 [How-To] AirVPN via SSL/stunnel on Android 6/7/8

Posted by LZ1 on 30 December 2017 - 09:49 AM



Thank you. What an absolutely stellar guide. The formatting alone is fantastic!


I hope you won't mind that I add it to my own guide's index.

#67993 BBC iPlayer

Posted by LZ1 on 30 December 2017 - 02:34 AM

Air Staff merely confirmed what I already told you - it's out of Airs' hands. You'll note they mention residential IPs too.


So it inherently doesn't matter if you change to something other than Air, as those IPs would also just get blocked. 


So nowadays it's hit and miss.


Such is the problem when sites block users. Other big ones like Netflix are notorious for it too. Best of luck. :)

#66954 Five simultaneous connections per account

Posted by LZ1 on 22 November 2017 - 08:17 PM



That's incredible! That must mean things are going exceedingly well.


But then I must ask: how did you do this, Staff and are there any interesting and juicy technical details to share? I assume it didn't come at the cost of privacy in any sense of the word for instance.


It also feels like it was only yesterday you said 3 connections was already extremely generous.


How fast things change.


Now you're forcing me to edit my guide, tsk ;)

#66696 Route gateway not reachable...

Posted by LZ1 on 13 November 2017 - 11:15 PM

Hi LZ1, after reading your response i've opted to request a refund instead of help. Thanks mate, your sarcasm was very helpful in making a decision! Vpns are a dime a dozen and you clearly don't need my money.

I wasn't being sarcastic at all and I'm disappointed it was interpreted that way. I try to treat everyone on these forums with courtesy, as I think it's a good community.


However it's definitely also the case that the product offered by Air isn't for everyone and that's alright. That happens.


I would suggest that you submit a support ticket for help though, if you're in the Client Area anyhow.


Air's support is quite good and may yet be able to help you.


I wish you good luck in finding a provider which you find suitable. Take care :).

#65926 Airvpn V.S. Vpn.ac i have both which one should i keep?

Posted by LZ1 on 07 October 2017 - 01:20 PM



Why don't you try and see if you can get those services working for the areas you're interested in:


- Gaming


- Browsing


- Kodi


Since features don't matter, if you can't get things working. You can then assess the speed and usability. I have to wonder where you got the impression that Air was "laid back" though.


I'd suggest connecting to servers and then trying to play the games you normally play, to see which gives you the best connect; lowest latency/ms. Then, unless you haven't tried already, you could [see about installing AirVPN on the Firestick](https://airvpn.org/topic/21437-how-to-use-airvpn-with-amazon-fire-stick/). Other than that, I'd also suggest reading the fine print, if you really worry about security. For example, [it would seem that VPN.AC don't allow torrenting](https://vpn.ac/aup), while AirVPN does and [they have a restrictive P2P policy](https://vpn.ac/tos). It provides quite a lengthy list of do-nots and in the end that only makes one have to ask: are they watching their users? Since they'd almost have to, in order to find out if people violated their terms.


Then you can [look at their features:](https://vpn.ac/features)


Reclaim your privacy

  • Double-hop connections for improved privacy and connection speed overseas
  • There is no activity logging or monitoring of our users’ Internet activity.
  • No logs, not even common Linux daemons, are kept on VPN servers.
  • Users' privacy is increased through shared IP addresses on VPN Nodes.
  • We don't use 3rd party tracking services on our web-site (Google Analytics, tracking beacons, “Like” buttons etc.).

AirVPN does all the above too.


DNS security & privacy done right
  • We use our own - private DNS resolvers for all DNS queries by our customers
  • All DNS queries are encrypted (AES 128-bit) to protect customers against 3rd party DNS monitoring and hijacking
  • DNS resolvers do not log DNS queries
  • We generate millions of DNS queries per day, and these are mixed with legitimate queries from VPN users to make sure that potential monitoring of our DNS resolvers will be ineffective

I believe AirVPN also does all these. Although I don't recall any talk of encryption on DNS specifically.


Service backed by a skilled team
  • Our core staff members have over 15 years of experience in security and networking.
  • There is no externalized support or ticket escalation, and no predefined copy-&-paste answers to your queries.
  • You talk directly to those who implemented the entire VPN infrastructure, and who have the required technical skills to assist you in any problem.

Same deal again, AirVPN does this too.


It just works
  • Easy to use VPN client software for Windows, Mac, iOS and Android compatible with all modern releases, working with all VPN protocols that we provide (OpenVPN, IPsec (IKEv2, L2TP), PPTP and pure TLS with our browser addon)
  • Step-by-step guides are provided for connection using all supported devices using OS built-it or 3rd party software, including screenshots and videos
  • Our service is tested with all modern Operating Systems and devices

Now there's a difference. Note they didn't mention Linux. AirVPN has a native Linux client - but doesn't have a client for Android; so their situation is reversed, as both can provide the files for the opposite platform in some way or another, but without an actual client. They also support more protocols than AirVPN does, as Air only supports OpenVPN. But that's on the basis that all the other ones are unsafe or a poor choice in some regard or other. They also don't make any mention of what standards their client software uses. Is it FOSS (Free and Open Source Software) for example? Such transparency is increasingly vital too. They also don't mention things like Tor or other privacy and security-enhancing features of their client. While by contrast, AirVPNs client gives you access to not only many protocols including SSH and SSL, but also Tor.


Fast and reliable
  • Most of our VPN servers are connected to 1000 Mb/s (gigabit) channels, with many speed and reliability tests being done before their deployment in our infrastructure
  • We do not oversell bandwidth, nor engage in volume-selling, and more VPN servers are regularly added to ensure against overuse of our locations; at any given time, available bandwidth speed greatly exceeds our users’ needs - usually at least 10-fold
  • No bandwidth speed throttle is set on VPN Nodes per connection/user basis and we are confident that you will match your ISP speed

I believe AirVPN is on par here too. It certainly has stringent requirements for both locations and hardware used. It's interesting to note that they didn't mention security of their locations, which leads one to believe they only focus on speed in that regard. But as is known, some locations are better than others. Which is one reason AirVPN doesn't have servers in Russia for example. But speaking of locations, it would seem Air has more locations than they but, while they have some locations that AirVPN doesn't offer, such as Japan. So this depends on your needs too.


Lastly I'd point out:


- Why is a Proxy needed? They say they dislike gimmicks, but this seems decidedly gimmicky if you ask me.


- They don't seem to provide as much transparency on their infrastructure as Air does.


- I see no mention of any killswitch/leak protection mechanisms and the absence of this would be a glaring mistake. By comparison Air has Network Lock. Useful in the case of disconnections and similar.


- They say bandwidth is [subject to "fair use" without specifying what that is](https://vpn.ac/tos), while Air doesn't have such restrictions I believe. There's certainly many people pulling TBs.


- For all intents and purposes, they do log somewhat. Even though the whole "logless" tag can be an act of marketing too.


- Slight inconsistency. They're against [P2P on servers where it's not allowed](https://vpn.ac/tos), but also say there's [no protocol restrictions](https://vpn.ac/vpn-accounts). But what about [Bittorent then?](https://en.wikipedia.org/wiki/BitTorrent) As such, they also don't have a policy detailing what they'd do if anti-piracy organisations sent them notices; besides perhaps suspending user accounts.


- They don't mention if their VPN software is resistant to DPI; but they mention it with their Proxy Service, oddly.


- It doesn't appear that they have a forum like ours and can thus benefit from the various advantages of community.


In the end, it's what you make of it and what you need. They do a lot of things right in my book, in terms of security and privacy. But the devil is in the detail. Goodday :)


P.S. I did format it better, but the forum editing software has some silly bugs which appear if you post, then edit and delete something.

#65737 [Guide] Fast internet connection & slow VPN speeds?

Posted by LZ1 on 29 September 2017 - 09:33 AM



Thank you for making such a guide. I think it'll be useful. Great simple layout as well :)

#64004 P2P connection slow no matter what I do

Posted by LZ1 on 09 July 2017 - 02:57 PM



By AirVPN FAQ, I don't know if you mean the new users guide or not. So just in case it's not, you can refer to the guide in my signature about torrenting, if you wish :). Portforwarding isn't the only thing that can be done. There's other settings, as well as other protocols and servers to try.

#62498 UK Conservatives Want A "New Internet" Which They Can Control

Posted by LZ1 on 22 May 2017 - 01:07 PM

Sadly, the words "No Safe Space for Terrorists" can only mean "No Safe Space" Period. Only the biggest of fools can believe otherwise.

Indeed. Given earlier leaked reports, they also already wish to strip services of end to end encryption. So it's all quite extreme I must say.

#62446 UK Conservatives Want A "New Internet" Which They Can Control

Posted by LZ1 on 21 May 2017 - 01:37 AM



More worrying developments from the UK. The Conservatives, spear-headed by Theresa May, want to regulate the Internet further.


That is, if they win the upcoming election.


Article excerpts:




Servers online. Online Sessions: 14880 - BW: 42151 Mbit/sYour IP: Access.