Staff

Hello and thank you for your tests! Can you please generate and send us a report after the problem has occurred (the log will be wiped out, but the logcat will still be available)? In the "Log" view please tap the "send" arrow, it will create and send to our servers a full report, and you will be given the link to it. Note down the link or the code and send it to us a in a private ticket, or via e-mail to support@airvpn.org. Thank you! Kind regards

Hello! Also remember to reply, at your convenience, to the support team request for info in your own ticket. Kind regards

@harold.lewis Hello! No malfunctions detected, the behavior is expected, because the device is not connected to any network and correctly Eddie can not initiate a new connection. It's a very different case from the one reported by @183aTr78f9o - in his case the network is up and Eddie tries to reconnect, then an error occurs and an exception is thrown. We would like to cross-check with the logcat the network status. Please follow our previous instructions to send us a report. Do not send us only the log but a whole report (by tapping the "send" icon, i.e. the arrow-like, rightmost icon) and preferably do not publish it here if you don't edit your real IP address beforehand, for you own privacy protection! Send to us, in private via a ticket or an e-mail to support@airvpn.org, only the link. Kind regards

Question for @harold.lewis too: what is in your case an extended period of time? @harold.lewis Can you please send us a report from Eddie via the dedicated option in "Log" view (tap the "send" arrow and note down the code)? You can send us the link to it in a ticket. Kind regards

Hello! We suspect that you have improperly cut the log and therefore the problem is completely different. Just in case, please read here: https://airvpn.org/forums/topic/53004-openssl-error-restart-every-3-secondes/?do=findComment&comment=187787 You will need to renew your client certificate when you use OpenSSL 3 so it's not wasted time in any case. Kind regards

@moejoe Hello! Please read here, it will probably help you: https://eddie.website/support/data-path/ Kind regards

@harold.lewis Hello! With VPN Lock enabled Eddie can not reconnect by itself: the operator intervention is mandatory to manually disconnect and re-connect. When you have enabled Always on VPN and Block traffic if VPN is inactive Android settings you can safely disable VPN Lock which is an obsolete option in Android 8 and higher versions. VPN Lock is still available to prevent leaks on older versions. Can you please test whether the problem you confirmed still occurs with VPN Lock disabled? Kind regards

@moejoe Hello! For comparison purposes which may help us discern whether the problem is OpenVPN, tun interface or Eddie specific, what happens if you use WIreGuard (which only works in UDP)? Kind regards

Hello! We're very glad to inform you that Eddie Android edition 3.0 alpha 3 is now available. The original post has been updated accordingly. New in Alpha 3: bugfix related to WireGuard default MTU size (please test again by setting "0" as MTU size in settings) bugfix related to WireGuard re-connection failure bugfix related to WireGuard profiles parsing some events handling rewrite NEW: (re)connection ability implementation, fixing specific WireGuard failures, for example when switching networks in Android 12 Find full description, download link and SHA256 signature in the first post of this very thread. Thank you very much for your tests and please report and describe any bug you find! Kind regards

Hello! You connect to entry-IP addresses. Such addresses never sends out clients packets to the Internet, so they will never be seen by any destination service. Your outgoing packets are sent out by exit-IP addresses. Therefore it's just the very usual MB nonsense; they tend to include entire IP addresses ranges when one single IP address in the range is reported by someone as a source of malicious activity. For example in 2012 MB blocked hundreds and hundreds of web sites in a Luxembourg datacenter (including our web site) because in the /21 range of those web servers ONE web site was suspected to host a virus. So they blocked 2048 addresses because of ONE single dubious address.. Enough said... Kind regards

@cheapsheep Hello! Bugs were found and fixed. Can you please try again and check whether the problem is resolved? Also, to clarify: speed_read (read bytes per second from client to server, upload for client) speed_write (written bytes per second from server to client, download for client) Last but not least, Eddie reports amounts in (multiples of) bit/s while the API in B/s. Kind regards

@HeyWAZZab33 Hello! Please test Eddie 2.22.0 version, available in the download page by clicking "Other versions" and selecting "Experimental", and feel free to keep us posted. Kind regards

Hello! France servers are not planned at the moment, we're sorry (usual problem of mandatory data retention for hosting providers). We have a "geo-routing" server in France, we may try to "geo-route" services which restrict access to IP addresses geo-located in France: please open a ticket and give the support team the URLs of the services. Kind regards

Hello! Thank you, you're a very long time customer! Please check the following message to resolve the issue quickly: Kind regards

Hello! A Master Password can't be reset by definition. You can delete the local data (the profile stored in your device) while Eddie is not running to re-start from scratch. For Eddie Android edition you can do it from Android app settings, while for Eddie desktop edition you can delete the profile file (while Eddie is NOT running). To locate it, please see here: https://eddie.website/support/data-path/ When you re-start Eddie, a new profile with default settings will be created. You will need to re-enter your AirVPN account credentials. Kind regards

Hello! Brief documentation is here: https://airvpn.org/faq/api/ Yes, in the returned sessions array speed_read and speed_write are in bytes per second. Kind regards

Hello! Since it's clear please feel free to explain, we are very interested in understanding your problem's cause. Kind regards

Hello! We can't reproduce the problem, our connections via WireGuard to Minchir are fine. Kind regards

Hello! We're sorry, we can't find that ticket. We have just read your thread and we will investigate. Kind regards

@nicolasbrown Hello and thank you, we will point the developer to your messages. In the meantime, from Eddie's settings you can disable the exit confirmation popup dialog to resolve the annoyance. Kind regards

@anotherrandomuser2791 Hello! Probably Eddie is still passing to OpenVPN your SHA1 signed old certificate. If you did not forget to log your account out, try to delete the file /home/user/.config/eddie/default.profile while Eddie is not running. Kind regards

Hello! The error here is different. OpenSSL 3 doesn't accept certificates signed through SHA1. Since 2017 we have been signing client certificates with SHA512 and you have a pair generated in 2016. We don't force the renewal to avoid sudden and unexpected disconnections to our unaware users. Thank you, you're a long time customer indeed! Please: log your AirVPN account in to the web site click "Client Area" from the upper menu click the "Devices" button click your client/key pair "Details" button click "Renew" from Eddie main window uncheck "Remember me", log your account out and then in again (you will have to re-enter your AirVPN account credentials) and the problem will get resolved. (*) (*) If you don't run Eddie, from the Configuration Generator generate new configuration files for the software you run to connect to AirVPN. Detailed instructions here: https://airvpn.org/forums/topic/26209-how-to-manage-client-certificatekey-pairs/ Kind regards

Hello! "0" means no override and you will find the "Setting MTU to 1320" log entry . If you enter a different value you will find "Forcing MTU to <value>". No, since a 2FA to run an app is not welcome by users. You can anyway set a Master Password as you know. It will be used to encrypt and decrypt all the local data and you must enter it each time you run the app for the 1st time in a session. Keep in mind that by enabling a Master Password (or using 2FA) you will prevent Eddie to connect during the device bootstrap but through profiles. Kind regards

Hello! Please check whether Eddie starts minimized. If so, after you have launched Eddie you will see its tray icon (a small cloud in a circle) in the system tray. If you find it, double click the tray icon to bring up the main window. Kind regards

Hello and thank you for your tests! Yes, definitely, a dark theme will be implemented just before or just after we reach the beta stage. Kind regards