Staff

Hello! Is it not possible to redeem the gift card and credit it to your Amazon account and then use this account to pay on EU Amazon? Kind regards

Hello! We have been informed about an imminent relocation of our VPN servers in London. They will be migrated to a different datacenter. IP addresses will remain the same. Migration will start on Thursday, 14 Sept 2023, 22:00 UTC +1 and will end on Friday, 15 Sept 2023, 06:00 UTC +1 (London Time) Expected Duration: the migration is anticipated to take 8 hours, during which there will be a full interruption of services. We recommend that you connect to different VPN servers (in UK or elsewhere), not located in London, during the mentioned time frame. Kind regards AirVPN Staff

Hello! Apparently not, we're sorry. With our Amazon Seller account, customers are always re-directed to the EU main Amazon sites to process payments, no matter how we interface with it. You will anyway get the language you prefer, of course. Does it cause to you any inconvenience? Kind regards

Just a quick digression on this matter: no, it would not make any difference. Alleged usage of p2p protocols or even usage of p2p to share copyrighted content never causes an IP address to be included in a black list according to our 14 years approaching experience. By blocking torrenting we would also block VoIP, distribution of free and open source software, update systems of various software houses based on p2p and more without touching the problem you mention at all. We would betray our mission for no good side effect at all. Nowadays the main reasons of blocks against VPN IP addresses are a different kind of abuse and, even more importantly, an a priori refusal of connections coming from any privacy enhancing system which hurts personal data harvesting and reselling. We are in the presence of the thorny issue of services that grant access only if the user is willing to give up his or her privacy, be it for personal data harvesting or for definite geo-location for any intellectual monopoly related issue. That said, we also work daily to remove our IP addresses from the most important black lists around the world and we also make an important exception (since AirVPN birth, so it was decided in cold blood and deemed ex ante as the only acceptable violation of Net Neutrality) to the mission by blocking outbound port 25. Only time will tell whether you're right or not: in the last 13 years the amount of ISPs willing to take VPNs on their datacenters has increased significantly. AUP which forbade consumer VPN activity just 7-8 years ago have been rewritten to allow it (the discrimination remains against Tor in some cases, though). In any case our mission comes first, so it's not a matter to tweak the service and accept disgraceful compromises for us, but it's a matter to either providing the service according to the mission or not providing it at all. The customers and users only will reward or punish our commitments. Kind regards

Hello! The problem: DCO can be used only by OpenVPN 2.6 (or higher version), it is not supported by 2.5.5, the OpenVPN version launched by Eddie in your case. Quickly solve the problem by telling Eddie to create its own interface and ignore DCO: from Eddie's main window select "Preferences" > "Networking" type eddie in the "VPN interface name" field click "Save" Alternatively you can configure Eddie to run OpenVPN 2.6 with DCO but at the moment DCO is highly experimental so if you want a stable environment just don't use DCO at the moment. If you want a VPN software working mainly in the kernel space then please consider WireGuard, as at this stage it's definitely more stable than OpenVPN with DCO. To switch to WireGuard via Eddie (you can then go back to OpenVPN anytime of course): from Eddie's main window select "Preferences" > "Protocols" uncheck "Automatic" select a line with WireGuard. The line will be highlighted click "Save" Kind regards

Hello! Yes, new 10 Gbit/s servers in the USA are planned according to userbase growth. If the current rhythm is maintained (but this is a big big if, in our business) you might see news on November. Kind regards

Hello! Unfortunately not: it is a WireGuard limitation, because the IP address is unique per key and bound to it. Only if you use a unique client key (and therefore IP address) for WireGuard profiles on each device and you don't need remote inbound port forwarding then you can connect multiple devices to the same server. Please see also https://airvpn.org/forums/topic/26209-how-to-manage-client-certificatekey-pairs/ Kind regards

Hello! Noted, thank you very much. It will be put under the attention of Eddie Android edition devs. Kind regards

In the meantime happy 10th anniversary! Kind regards

@20194 Hello! Yes, Eddie needs to access the "bootstrap" servers too. Anyway you can stick to WireGuard, as you say. Kind regards

@20194 Hello! Each VPN server has 4 entry-IP address. There are no domain names to obtain entry-IP addresses 2, 3 and 4 of a specific server, but only for countries or continents or all servers. You may consider to use the Configuration Generator or the API to get Xuange''s addresses only. For your comfort they are (v4 and v6, from 1 to 4): 79.142.69.159 2a00:7145:c1:1:d166:dd1b:2fa3:dbdb 79.142.69.161 2a00:7145:c1:1:6726:4916:97c9:c979 79.142.69.162 2a00:7145:c1:1:6838:aa89:d61c:fb42 79.142.69.163 2a00:7145:c1:1:c862:16de:4698:4c9d Kind regards

Hello! The Express VPN interface causes a critical error to OpenVPN: Tell Eddie to ignore any alien interface: Select from Eddie's main window Preferences > Networking, write eddie in the "VPN interface name" field click Save. You may also consider to switch to WireGuard to bypass the alien interface. You can do it in Preferences > Protocols window. Uncheck Automatic, select a WireGuard connection mode and click Save. Kind regards

Hello! Two different problems are reported in this thread for Eddie 2.23.1, can you specify which one you're experiencing as well as your Linux distribution please? Can you also confirm that you're running Eddie 2.23.1? Kind regards

Hello! We outline that we don't block the mentioned web site. It's the final service (the web server on imgsrc.ru) which sends the 403 message (forbidden access). The administrators have blocked some (but not all) of our VPN servers. Inside Amanah, some servers are still unblocked. See also: https://airvpn.org/routes/?q=https%3A%2F%2Fimgsrc.ru Kind regards

Hello! For the readers: the problem got solved after removing the character % from the username (initially, OP username contained it). Eddie Android edition developer is already aware of the issue for additional investigation. EDIT: bug detected, % is interpreted as a string formatting character. It will be fixed. In the meantime you may consider not to use % as a character in the username. Kind regards

Hello! For your purpose you can use screen or tmux - https://www.gnu.org/software/screen/ or https://www.howtogeek.com/671422/how-to-use-tmux-on-linux-and-why-its-better-than-screen/ They are both available in Ubuntu repositories. Kind regards

UPDATE 2023-AUG-28 A customer with Virgin Hub 5 reported very poor performance. The problem could be resolved by running WireGuard (or Eddie in WireGuard mode) and forcing a 1280 bytes MTU size. In this way the customer could almost saturate the peak bandwidth offered by Virgin. WireGuard's MTU size can be customized on Eddie 2.23.1 and higher versions, on "Preferences" > "WireGuard" window. Kind regards

Hello! Yes, it's mandatory and it is a direct consequence of the inner essence of the BitTorrent protocol. If no peer were reachable BitTorrent would not work at all, just like any other service on the Internet would cease to work if no node could be reached. Kind regards

Hello and welcome aboard! Remote port forwarding is a server side feature which is not affected by the software you run to connect. You can manage remote inbound ports for your clients in your AirVPN account control panel. Please check the documentation as well: https://airvpn.org/faq/port_forwarding/ Kind regards

Hello! Yes, if Eddie Desktop / Android edition can't download the manifest (a strictly necessary file which provides vital info such as server IP addresses) it will use (if available) the locally stored copy and then try to update it once the connection is established. Kind regards

Thank you very much for the report, can you please, when you have time, report this bug on the main Eddie 2.23.1 beta thread on the "News" forum? We're trying to gather all bug reports in one place, as we might be unable to read every single message of all the community forums. The thread is the following one: https://airvpn.org/forums/topic/56428-eddie-desktop-223-beta-released/ Kind regards

Hello! We did not want to imply that. IPsec is widespread and remains a protocol suite of paramount importance. Together with some tunneling protocol such as L2TP it also provides a variety of VPN solutions both in a host-to-host transport mode and in a network tunneling mode. Under many aspects, IPsec offers a variety of solutions which OpenVPN does not offer (WireGuard can not even be mentioned as it is too rudimentary). AirVPN does not need them, but they are very important for so many companies. Unfortunately, even nowadays, legitimate suspicions that IPsec was targeted by the Bullrun program suggest a very cautious approach to IPsec. AirVPN discarded IPsec in 2010 for legitimate suspicions which became more and more substantiated after Snowden's "revelations" (AirVPN predicting the risks of IPsec three years in advance was a mixture of careful inside considerations and luck/ability to select the correct rumors among the background noise in 2009 and 2010). See for example https://en.wikipedia.org/wiki/IPsec#Alleged_NSA_interference Kind regards

Hello! Thank you for the suggestion. Flexible and useful filters are implemented in Eddie Android edition and the AirVPN Suite, but not in Eddie Desktop edition. Surely a recommendation which we will forward to Eddie Desktop developer, thanks. In the meantime you can consider to "white list" countries to make a first rough selection, and then white list servers inside those countries. Each list can be sorted by country or server name. Not exactly what you need but it's something comfortable anyway. Kind regards

It's difficult to know the whole story because Google is a major participant of the PRISM programs. NSA CIA and other analysts can anytime access all Google relevant database without court orders, so some technical solution might be picked to make life easier to let NSA, CIA analysts access Google based db and keep data consistency and veracity for each person regardless of Google VPN usage. Kind regards

Hello! Because only in this way you change VPN IP address, as already explained. Kind regards