Staff

@Bob.Dole Hello! Please launch OpenVPN with the --log-append directive followed by path and name of the file you wish to write as log. Alternatively, just launch OpenVPN, copy the shell output and paste it here. Kind regards

Hello! The main reason to tunnel over OpenVPN over a proxy is hiding your real IP address even to our servers even while you are connected. Kind regards

Hello! As far as we know you need to "root" your device with your Android version in order to use OpenVPN. All in all it is a simple operation. Kind regards

Hello! The power outage which will be caused by hurricane Sandy might affect Air USA servers Librae and Sirius. This is very unlikely but not impossible. Please check our servers status here if you face any issue: https://airvpn.org/status Kind regards

Hello! This is a proof that you are performing p2p (or possibly everything) outside the tunnel OR more simply that your client is mis-configured. Underlying packets header, payload and size are physically (mathematically) not discernible by your ISP, so it can only either shape everything or nothing on your OpenVPN throughput. Please send us your OpenVPN client logs. Kind regards

Hello! Not before Windows 8 will be officially released. Kind regards

Hello! It looks like a Flash-related issue. Please try to uninstall completely Flash and re-install it. Kind regards

Hello! Please see here: http://code.google.com/p/tunnelblick/wiki/cCommonProblems#An_OpenVPN_log_entry_says_%22Tunnelblick:_openvpnstart_status Kind regards

Hello! The authentication channel cipher is SHA 160, can you please try to change that? If that does not solve the problem, you probably have a bugged firmware, you'll need to re-flash your router with a different DD-WRT firmware. Please see here: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=4292&limit=6&limitstart=6&Itemid=142#4358 Kind regards

Hello! That's just fine as you can see from the allow rules. Kind regards

Hello! Don't worry, once you have set the Global Rules the only risk is an overblocking of an application by the Application Rules if wrongly set. When you answer to Comodo Firewall questions, Comodo will add Apllication Rules according to your answer ONLY if you tell it to remember it. Even so, you can safely delete the application rules (and if you wish re-define them) after you have set the Global Rules. Kind regards

Hello! Please see here: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=4821&Itemid=142#4828 Kind regards

Hello! We don't detect any problem on our active servers. You can see the active servers here: https://airvpn.org/status If problems are detected, you will see them reported in the server status. Can you please send us your client logs? Kind regards

Hello! Try to copy and paste the files inside the .zip archive generated by our configuration generator. Please note that you can rename the directory with a .tlbk suffix, but you must NOT rename certificates, key and configuration. Anyway, can you please send us the Tunnelblick logs? Kind regards

@decodelanyto Hello! Perfect, no leaks are displayed from the screenshots. You can easily check for a DNS leak with Comodo active connections monitoring: if svchost.exe is communicating from 192.*.*.* instead of 10.*.*.* toward any IP, port 53 UDP, that's a DNS leak. For additional checking, please send us again your Network Zones. Kind regards

Hello! A VPN secures your connection, not your computer. If your browser or any plug-in (or yourself, of course) send to Facebook your real data, a VPN can't protect you in any way. Please make sure that you don't have on your system stored cookies, stored Flash cookies (also called supercookies) and of course that no malware is running before starting browsing. Kind regards

Hello! Thank you for your nice words, they are much appreciated. You don't need to configure your torrent client, just make sure to launch it after your computer has connected to the VPN. Additionally, you might like to secure your connection against leaks in case of unexpected VPN disconnection. Please refer to the guides that are permanently linked on the announcements section of the forum, according to your system. Kind regards

Hello! It's a problem on your browser. SSL/TLS supports AES-256 and very many other ciphers. Just check your browser security settings and force it to use AES, or at least disable RC4. Our web servers fully support all the most important and secure ciphers including AES (128, 192, 256...). Kind regards

@Mistergigahertz Can you please make sure that ipfw is running and applying the correct rules? Kind regards

@Miramis Hello! The logs appear just fine. Can you please send us the output of the commands (issued from a command prompt) "ipconfig /all" and "route print" after the connection to a VPN server is established? Kind regards

Hello! For the thread readers, please keep in mind that with the above solution you will not be able to tunnel transparently everything over TOR so you will have to specifically configure applications to be tunneled over TOR. On top of that and more importantly remember that as usual you will not be able to tunnel UDP over TOR, while with OpenVPN over TOR you obviously can transparently tunnel everything, including UDP, over OpenVPN over TOR. Finally and perhaps MOST importantly, with the above solution you can be trapped and tracked by a malicious TOR exit node. Therefore just plan carefully which partition of trust best suits your needs. Kind regards

Hello! Unfortunately we can't read your new global rules, can you please send a bigger image? You can safely do that, file size limit is 1024 KB. Kind regards

Hello! That's very strange. Probably we're missing something here. Unfortunately none of us is in the UK. Is there any TalkTalk customer with an average/high technical knowledge here who would like to perform tests? Kind regards

Hello! From the client logs, apparently you did not follow step 12 of the guide: 12) In order to allow "airvpn.org" resolution even when disconnected (and any other hostname you wish to be resolved even when VPN is disconnected), add to your hosts file the line 85.17.207.151 airvpn.org Kind regards

Hello! Please perform this test: http://checkmytorrentip.com/ If successful (i.e. you can't see your real IP address), it's easy to saturate your download bandwidth with an http or ftp download of very large file. ftp will allow you to set bw limits, so that you can progressively share more bandwidth to the p2p client. However, it is not very likely that TalkTalk is applying this desperate and old method (it is dangerous because it is subject to so many false positives that customers could get throttled regardless of what they do - actually we can see that TalkTalk has the highest rate per customers of complaints to Ofcom in the UK for packet shaping reasons...), so there might be different reasons for such p2p bad performance. Kind regards