Staff

Hello! We're glad to know it! The suggestion to run OpenVPN GUI (or OpenVPN directly) was due to the fact that we needed to know whether it was a problem of airvpn.org reachability from your ISP or your system after the connection. While the Air client retrieves data from airvpn.org (servers list etc.), and after the connection performs a "Checking..." fetching airvpn.org on a particular port (this is a test to determine whether the connection has been really successful), OpenVPN does not, so it can bypass any blockade to airvpn.org (the next Air client release will have a much more aggressive approach against censorship). Kind regards

Hello again, additional note: if you prefer to send a code as a gift, instead of a money credit, please feel free to contact us and we'll arrange everything according to your instructions. In this case you can also pick a (short) name for the gift voucher. Kind regards

Hello and thank you! Please go to "More"->"Access plans" from the top menu (direct link https://airvpn.org/plans/). At the bottom of the page click on "Buy Gift Voucher" and follow the instructions. Your friend can redeem the voucher whenever he/she wishes directly from his/her account when it will be created (you don't need to create any account for him/her), by clicking on "Redeem gift voucher" Kind regards

Hello! Chrome documentation states that Ctrl+F5 or Shift+F5 "reloads current page, ignoring cache contents". Try to do this in the port forwarding page, since some scripts have been recently changed. Feel free to let us know whether the above solves the problem. Kind regards

Hello! We just tried with Chromium, Opera, Firefox, Epiphany and some more web browsers and we don't detect any problem at all... however we did not check with your exact Chrome version, we'll do that as soon as possible. In the meantime, can you try a different browser, just to understand whether the problem lies in Chrome or it is a more general problem in your system? Note: Javascript is necessary to access all the functions of the web site. Kind regards

Hello! Thank you all for the great feedback! We are doing our utmost best to further improve the service. In the last 30 days we have implemented completely new web site, account processor, configuration generator, ticket system, several new servers (also in 3 additional countries), OpenVPN over SSL & OpenVPN over SSH on all servers, and today we have released a Dynamic DNS service. Also, the response time to the tickets has decreased. The techies have worked very hard, and these feedbacks are the best reward. @FPyro Have you tried connections to different ports? It's important, in case your ISP performs port shaping. Additionally, if your ISP has invested in DPI tools, it might be using them to throttle all sorts of protocols. OpenVPN has a typical fingerprint which makes its connection distinguishable from pure SSL/TLS connections. In this case you might like to try OpenVPN over SSH, so DPI will see pure SSH. In general this is NOT recommended for performance, but in your peculiar case (10-20% only of your nominal peak bandwidth) it's worth a try, because if your ISP does not throttle SSH (or if it throttles SSH less than OpenVPN) you might well improve the performance. As you know, all Air servers "support natively" OpenVPN over SSH, so you should be ready to go in a couple of minutes. Kind regards

@Indigo35 Hello! Your problem can't be easily solved with Viscosity, and can't surely be solved with Tunnelblick. At the moment you are forced to use OpenVPN directly if you wish to connect it over TOR (with the files provided by our configuration generator, as usual). Instructions are identical to those for Linux, so you'll need to launch OpenVPN from a command line interface. We have started working on a radical, friendly solution, but it will take time. Is your urgency to use OpenVPN over TOR high? Kind regards

Hello! Ok, understood. Can you please check your .NET framework version? The Air client version for Windows XP requires .NET framework 2.0 (available by default on Windows XP, if it has not been customized or the framework removed). The Air client for Windows 8 requires .NET 4. Please check also that you have not mismatched version. OpenVPN and OpenVPN GUI do not require any .NET framework. Kind regards

Hello! Probably they are overblocking. Actually one of us (who had never visited or even known that web site before) have tried from Italy, with an IP address from a big Italian ISP (a very normal residential line), and the site refused the connection as well. Kind regards

Hello! It was intentional. Kind regards

Hello! gbatemp.net actively blocks some of our servers (tested with some NL servers). They also block TOR nodes, some proxy etc. Maybe they have some interest in getting your real IP address or maybe they are just one of the many clowns that are enemies of privacy. Kind regards

Hello! We're very glad to inform you that a Dynamic DNS service is now available to all Premium members at no surcharge. The DDNS service lets you define up to 20 domain names to make the services running behind Air VPN servers more comfortably reachable, and keep a domain name persistent across all Air VPN servers. Please see here for every information: https://airvpn.org/topic/9314-what-is-dynamic-dns Kind regards and datalove AirVPN Admins

Hello! Are you running Viscosity to make OpenVPN connect over TOR? If so, there are some problems with Viscosity when it should direct OpenVPN to connect over a SOCKS proxy. You should use OpenVPN directly. Do not use Tunnelblick, it does not handle correctly connections over OpenVPN over a proxy. Kind regards

Hello! We're sorry, we don't follow you... the Air client has no installer. It is a stand alone, portable executable. Just put airvpn.exe wherever you like (for example in your Desktop). About the files generated by our configuration generator, once you have downloaded them you need only to paste them inside the OpenVPN configuration directory. Then launch OpenVPN GUI and the connections pertaining to those files will appear in the menu (right-click the OpenVPN GUI dock icon, two small monitors). Kind regards

Hello! Both bugs have been fixed. Kind regards

Synopsis This program, for Windows, Linux and OS X, opens a socket to listen or send packets to an address. It can be useful to debug the Port Forwarding with AirVPN. The IP list is automatically compiled from your interfaces. If you connect to a different server, refresh (the green icon) the list to view the new 10.* IP address.Using IP 0.0.0.0 and listening means listening on all interfaces.Each line in the log is a connection.The Send button sends a string with AirVPN text and the current date (RFC 822) to the specified address.If you use the Check button in AirVPN Port Forwarding page, you will see a line without 'IN' bytes and with 'TCP Closed' status. This is because our checking simply opens and closes a socket, without sending any data. Download Current version: 1.3 - 27/06/2013 Binary (.NET Framework 2, recommended with Windows XP/Vista/7)Binary (.NET Framework 4, recommended with Windows 8 and above)Source code (GPL3) Linux and OS X support Download the ".Net 2" version. The program requires Mono. Packages required: Debian / Ubuntu:apt-get install mono-runtime libmono-winforms2.0-cil libmono-corlib2.0-cilRHEL6, Centos6, Scientific-Linux6, etc and Fedora distros:sudo yum install mono-core mono-winformsUnder OS X, install Mono.Launch with:mono PortListen_net2.exe

What is Dynamic DNS? "Dynamic DNS or DDNS is a method of updating, in real time, a Domain Name System (DNS) to point to a changing IP address on the Internet. This is used to provide a persistent domain name for a resource that may change location on the network." Wikipedia, http://en.wikipedia.org/wiki/Dynamic_DNS Premium Members can choose up to 20 names in their Forwarded Ports page, accessible from the left tabs of their "Client Area". Just for comfort, a name is associated to a forwarded port. When a Premium member connects to an Air VPN server, the .airdns.org DNS record is updated to the exit-IP address of that server. Therefore, be aware that this service may be unusable when you establish multiple connections to different servers from different devices with the same account (in such cases, you need to point directly to the exit-IP address of the server, or use some third-party DDNS which you manually set). This service can be useful when you need a domain name, which must be persistent across all Air VPN servers, for a service you need to run "behind Air VPN". For example: if you want to host a game server, you can communicate to the players the DNS name and freely switch Air VPN servers. Notes:TTL (Time-To-Live) is one hour. If you change VPN server, one hour may be needed before other users can resolve correctly your domain name. A longer time might be necessary: some public DNS (for example Google DNS) sometimes ignore TTL in their caching system.DNS are created or updated when a connection to an Air server is performed. They are deleted only if you disable the system (i.e. you delete the name from the forwarded ports panel). The latest IP address is NOT removed during disconnection or connection retry.

Hello! Yes, we have our own VPN DNS: 10.4.0.1 10.5.0.1 etc. (see also https://airvpn.org/specs) 10.4.0.1 is accessible regardless of the AirVPN server port your system connects to. Try to set: nameserver 10.4.0.1as first nameserver in your /etc/resolv.conf file. Also check how that "dns-fix" works, just in case it overwrites your /etc/resolv.conf. A more elegant solution is accepting the DNS push from our servers. For that you'll need to install resolvconf package (if available for your Linux distribution): http://en.wikipedia.org/wiki/Resolvconf and add the following lines to your .ovpn configuration file(s): script-security 2 up /etc/openvpn/update-resolv-conf down /etc/openvpn/update-resolv-conf The script update-resolv-conf is provided in most OpenVPN packages, but if you don't have it you can just create it in the /etc/openvpn directory (watch out for permissions). The content of the script is attached in the text file below. Kind regards update-resolv-conf.content.txt

Hello! Both bugs confirmed, working on it as soon as possible. Kind regards

Hello! You might apply policy routing. It's not what you asked but it's very simple and it can achieve the same purpose if you have more than one computer connected to the router. You could reject the routes push from our servers (route-nopull directive) and then build your table according to the devices you want to be tunneled. So you could avoid tunneling for a computer dedicated to run a p2p client and a Usenet client (or whatever you do not wish to be tunneled). In the following thread, check out the message starting with "I finally did it" http://serverfault.com/questions/382498/howto-only-tunnel-specific-hosts-route-through-openvpn-client-on-tomato If the above does not meet your needs, splitting traffic on an outbound ports basis will be necessary (see the subsequent message in the very same thread). Kind regards

Hello! Can you please make sure that you have the correct version (in particular, 64 bit versions will not install on 32 bit systems)? What is your Windows version? If the installer fails and you are sure it has administrator privileges, try to launch manually the OpenVPN installer (with administrator privileges, as usual). The Air client, which is an OpenVPN wrapper/GUI, does not need any installation , but OpenVPN does (at least of the TUN/TAP adapter driver). Kind regards

Thanks! ipleak.net is run by us, do you like it? Kind regards

Hello! We beg to differ, this is very well explained in the welcome e-mail, in the forum (in something like dozens of threads) and in the How-To guide. A DNS leak is a typical Windows problem (the only OS which lacks the concept of global DNS), guides to fix it abound (please browse the forum, hint: look at this very same thread...), please see our external web site http://ipleaknet.net Suggested fix is once and for all, you don't need to re-apply it over. Kind regards

Hello! Problem should have been fixed now (two vicious, hidden bugs), can you please try again? Please feel free to report. Kind regards

Hello! There may be several reasons: the service expects UDP packets, the service does not reply within the timeout, the service is forcefully bound to the physical interface etc. Can you provide additional details about the service you have issues with? Kind regards