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Hello! We're sorry, it's a glitch related to timezones, it will be fixed in the next client release. It does not affect VPN connectivity in any way. Kind regards

Hello StarDuck, we confirm that Winpkfilter is not included in OpenVPN package. You must have had it from somewhere else. Kind regards

Hello, we don't know the decoder but you can start from here: http://www.sat-universe.com/showpost.php?p=744508&postcount=5 It appears that with Gemini 2 you can run OpenVPN in client mode flawlessly. Our Configuration Generator will provide all the necessary files (click "Advanced Options" then tick "Separate certs/keys from .ovpn files". Keep in mind that: client certificate is user.crt servers certificate is ca.crt client key is user.key Configuration file has a .ovpn extension so you might need to make some adjustment to the .ovpn file (in particular, explicitly declare paths to the certificates and key files). Kind regards

Hello, can you please check that you're running the correct version (matching 64 bit and .NET framework version)? Kind regards

Hello, thanks, but Winpkfilter LightWeight Filter should not be there (we exclusively include the original OpenVPN packages). We'll investigate if they have put that in OpenVPN 2.3.0 for Windows and we'll let you know. Note: we did not refer to Winpkfilter as crapware, we were referring to some network managers which replace Windows network manager. This also reminds us about an important test that you can perform, upgrade to OpenVPN 2.3.2. We will upgrade the package in our web site soon. Kind regards

Hello, perhaps it's a DNS issue. Can you please open a command prompt, issue the following commands and copy and paste the output? ipconfig /flushdns ping 10.4.0.1 ping google.com ping 8.8.8.8 Kind regards

Hello! Winpkfilter has been reported multiple times as causing various issues on network performance. Since you cite Winpkfilter LightWeight Filter you probably have an Asus with a pre-installed Windows. If so, check also for ASUS Network iControl utility and any other crapware Asus installs on its hardware, they are very well known to cause all sorts of network bottlenecks. If not, just ignore that, but anyway check that the manufacturer has not replaced the Windows network manager with some of its software, and in case disable it to make a comparison performance test. Kind regards

Hello, thank you for the information. At your convenience you might like to test also all the other port and protocols (if you haven't already done so since when you disable the filtering tool), on different servers. Additionally, check for packet loss/fragmentation in the OpenVPN logs (feel free to send them to us). Kind regards

Hello! Correct. No. It's necessary to establish a new circuit, so you had better restart the proxy, in consideration of your purpose. In particular, since you want to prevent your ISP to see that you use TOR, always "switch off" Vidalia (or any other TOR proxy) before disconnecting from the VPN, and turn it on only after the VPN connection is established. Kind regards

Hello! There are no problems on the USA servers. You can check anytime the servers status on our real time servers monitor (click "Status" on the upper menu). https://airvpn.org/status Can you please send us your client connection logs? Kind regards

Hello, maybe you're running Tunnelblick 3.2.8 or 3.2.9 which are not compatible with OS X 10.8.x. Feel free to send us Tunnelblick logs. Kind regards

Hello, please search the forum with keywords: split traffic Kind regards

Hello, the server rack has a 50 minutes power outage. Problem promptly fixed by the datacenter. Kind regards

Hello! Connections to our OpenVPN servers can be either over UDP or over TCP. Any protocol from/to your system is encapsulated within UDP or TCP, according to the protocol you pick for the connection to an OpenVPN server. Please see here: https://airvpn.org/faq/udp_vs_tcp Kind regards

Hello! DNS traffic is encrypted & tunneled as well. Set 10.4.0.1 as primary DNS IP address to use our VPN DNS. Check here: http://ipleak.net Kind regards

Hello, it's not an artifact, and all the services you're using return the correct data. Everything is fine, this is our anti-blocking system working. Please do not publish IP addresses. Kind regards

Hello! Adding a VPN server in South Korea is very problematic, however you just probably need routing to bypass geo-IP-location based blocking, can you confirm this? From https://airvpn.org/faq/locations Please note that, even if we decide to setup a routing servers in South Korea, we will need the full range of the game service domain names and/or servers IP addresses, otherwise we can't implement the bypass system. Kind regards

Hello, ok. Unless you have some packet filtering tool that slows down the flow (if it's the case, just disable it), your ISP is shaping UDP traffic, and with TCP probably you're already getting the best possible performance. Kind regards

@mordants Hello, about trackers, it's normal, probably you have missed this: https://airvpn.org/topic/9499-connecting-to-trackers-fails-from-different-servers/?do=findComment&comment=10370 About DNS, check for DNS leaks (if you run Windows). Kind regards

Hello, getting higher performance with TCP instead of UDP strongly suggests that your ISP is performing port shaping. However your tests are not reliable, so maybe there's a bias from them. Kind regards

Hello, have you tested different servers (only 1 Gbit/s servers: 100 Mbit/s servers will probably never give you higher performance than the one you report)? How do you perform the speed test? With such a bandwidth, a short-in-time speed test is not reliable. Prefer UDP, if your ISP does not cap UDP traffic. Kind regards

Hi, yes, you can! All you need is the hash. If you have destroyed the magnet link as well, just re-create it with the hash. Kind regards By re-create it do you mean be sure that I have exactly all of the same files in place and use the same piece size so that the torrent I create from scratch has the same hash? I believe I read somewhere that the hash will come out the same under these circumsutances. But I have never tried it myself. Hello! Correct. If you have modified the files you can't get the same hash (hash collisions are very unlikely - otherwise the p2p infrastructure might be easily poisoned to the point to collapse), and the files can't be seeded again as before, trackers or not (trackers are irrelevant even in this case). They will be seeded according to the new hash, therefore with a new magnet link (which can specify or not trackers) or a new torrent file. Kind regards

Hello, block circumvention should now work on all US servers and all NL servers. We have scheduled to check Herculis. Kind regards

Hello, please continue to report, if you wish, blocked trackers (exact url) on specific servers. Kind regards

Hi, yes, you can! All you need is the hash. If you have destroyed the magnet link as well, just re-create it with the hash. Kind regards