Staff

Hello! Please report the IRC servers. Kind regards

Hello! Your very same problem has been reported by 4 additional users. We have performed tests with VISA and MasterCard and everything is fine, we could not manage to reproduce the problem in any way, unfortunately. We also continue receiving payments regularly. Therefore the problem is puzzling, to say the least. Our reports to PayPal customer service are ineffective, because in almost every case a payment through a credit card works swiftly (at least with VISA and MasterCard, both credit cards and prepaid cards). It might be related to some credit cards only, or some PayPal malfunctioning, or some increase of PayPal risk management system threshold - although in this case an error message would be expected (all the credit cards transactions are completely handled by PayPal servers, we never come to know credit cards data). We should be able to provide a new credit card payment option with a different payment processor in the very near future. At the moment, we also accept Liberty Reserve and Bitcoin, if this may help you. Also, have a look at http://www.tipandtrick.net/credit-card-cannot-be-used-for-paypal-payment-error It's not the same issue, because in the reported cases no error message is returned, but it might provide some helpful hints anyway. Kind regards

Hello! 1. If the RDP responds both on the VPN server exit-IP address AND to your ISP IP address, the worst case scenario is a correlation attack: an adversary with the ability to monitor/wiretap your line may understand that the RDP listening on the VPN server is the same RDP listening on your real IP address. 2. The RDP software is bound to your physical interface (or to your "real" IP address) or to all interfaces (or all IP addresses). If you don't wish that, you have various options: bind the service only to the interface (or the IP address) you wish the service listen toclose the port (via a software firewall for example, or not forwarding it remotely on our servers in case you don't wish it to be reachable on the VPN exit-IP address) on the interface or IP address to which you want the service NOT reachableKind regards AirVPN Support Team

Hello! Frankly we are not documented about what you say (it's very hard to keep following every and each draft law pertaining to privacy, data protection etc. in 14 countries). We'll investigate, thank you! Kind regards AirVPN Support Team

Hello! Correct. We'll post a more elaborate explanation about Windows DNS leaks. The client needs to resolve airvpn.org to show you the list of servers and more. You can put 10.5.0.1 as secondary DNS of your physical network card(s) in order to prevent DNS leaks, then have airvpn.org resolved through the hosts. Edit the hosts file, add the lines: 85.17.207.151 airvpn.org 212.117.180.25 airvpn.org Side note: due to Windows limitations, should you need to use OpenDNS IN the tunnel, or in general to send out encrypted DNS queries inside the tunnel to some DNS of your choice, you will need to force OpenDNS IP addresses (or your favorite DNS IP addresses) in the TUN/TAP network adapter. Kind regards

Hello! Yes, you can add as many as you wish. Kind regards

Hello! Yes, except under extraordinary circumstances (DNS not working properly, therefore backup DNS showing up). Kind regards

Thanks for the report. It is covered by NBC Universal routing. This company creates many websites, maybe for each channel or show, and often with the same infrastructure and geo-location checking. So, there are many sites already routed that we simply don't know, therefore not all of them are in our report database. Community feedback is much appreciated. Thanks again. Kind regards

Website: http://www.syfy.com/ Official site. Syfy is a media destination for imagination-based entertainment. Shows include Being Human, Face Off, Ghost Hunters, Warehouse 13, SmackDown, Eurkea, Haven, Sanctuary, Lost Girl and Original Movies. Status: OK Native: US servers. Routing: All other servers. Covered by NBCUniversal routing

Hello! We're very glad to inform you that a new 1 Gbit/s server located in the USA is available: Diadem. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The server accepts connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Diadem supports OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

Hello! We're very glad to inform you that a new 100 Mbit/s server located in Spain is available: Algol. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The server accepts connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Algol supports OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

Hello! Yes, that's the meaning. Kind regards

Hello! While you're connected to an Air VPN server with Windows 8 set the OpenDNS servers IP addresses as primary as secondary DNS in your TAP-Win32 interface (if you wish to tunnel DNS queries to OpenDNS): 208.67.222.222 208.67.220.220 Remember that not using Air DNS servers will prevent the system to use our anti-censorship features and our anti geo-blocking features. If OpenDNS should block any of our domain names (but we are not aware of that) you can anyway connect to the VPN servers through their IP addresses. Kind regards

Hello! We see that you managed to solve your problem. Would you be so kind to say how you solved it? Maybe your description might help mikeymoar and blueskyrim. Kind regards

Hello! The logs are just fine. Kind regards

Hello! This is clearly a PayPal problem. As we said, all the credit cards payments are handled exclusively by PayPal servers. We never process directly credit cards. We strongly recommend that you describe in details the problem to PayPal, the more warnings they get the higher the chance they will do something. Also, make sure you try from different browsers: we continue to receive credit cards payments as usual, and all the tests we performed are just fine, therefore this problem appears to be caused by some very particular setup we could not manage to reproduce. We are anyway working as fast as possible to implement a new, major credit cards payment processor. Kind regards

Hello! Can you please send us your client connection logs? Kind regards

Hello! That's just fine, it's not a DNS leak, they are all Air DNS servers. The reason for which we maintain and run different recursive DNS servers is basically to provide redundancy and fight censorship. Kind regards

Hello! The client writes an .XML configuration file (which does NOT contain your password). You can see it (and delete it, if you wish to delete your preferences) from the logs. The client dock icon can be gray (OpenVPN not connected) or blue (OpenVPN connected). As it was already said, the client does not update itself, you need to re-download it (it is just a stand-alone executable, no installation, so no mess on the Windows registry as well) if you're using a version older than 1.8 (current latest release). The only thing a client on this side can do is warning you if an update is strictly necessary. This will happen for example if you use version 1.5 or older: our system does not support anymore Air client 1.5 or older (it is a years old version). Kind regards

Hello! Understood. Please make sure that you're using split files (i.e. not-embedded configuration files) according to the instructions. If the problem persists please run OpenVPN directly and feel free to send us the logs. Kind regards

Hello! The symptoms suggest an OpenVPN crash. Try to kill openvpn.exe and restart it. Kind regards

Hello! We're very glad to inform you that a new 100 Mbit/s server located in Singapore is available: Megrez. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The server accepts connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Megrez supports OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

Hello! Can you elaborate on "it still won't turn on." please? Kind regards

Hello! We're very glad to inform you that a new 100 Mbit/s server located in Singapore is available: Wasat. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The server accepts connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Wasat supports OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

Hello! Your considerations are correct. A server with more bandwidth than maximum available bandwidth is "bursting" (when the provider allows that; it's possible because most of our 100 Mbit/s are anyway on 1 Gbit/s or 10 Gbit/s local uplink ports). This is a very good suggestion, actually we thought about it and in the future we might implement this feature. In the meantime, the VPN servers bandwidth is largely redundant/oversized in relation to the number of connected clients, so that you can be sure to have bandwidth redundancy on any 1 Gbit/s server 24/7 (but not on 100 Mbit/s servers, as you have seen). On every and each 1 Gbit/s server currently you can expect at least 600 Mbit/s free 24/7 (except in circumstances when a server is under a flood attack which devours bandwidth, by the way such occurrences are very rare and we normally mitigate them quickly). Kind regards