Staff

Hello! This is an expected behavior and a normal feature. In our opinion it's very logic, if not obvious. If Network Lock is inactive no traffic is blocked at all. Kind regards You guys are either joking with me or my english is absolutely horrible. Please, tell me with a yes or no: - Should Network Lock remain active when restarting the computer? Hello! NO. See also here: https://airvpn.org/topic/12229-network-lock-in-eddie-25-can-not-share-home-network-with-other-computers-when-enabled/?do=findComment&comment=24563 Kind regards

Hello! We just tested again Air client Eddie 2.8.8 on Win 7 x64. Air client correctly disables Windows firewall notifications during network lock. Please: - open Windows Firewall control panel - send us a screenshotof the Windows Firewall control panel - activate Network Lock from Air client - again send us a screenshot of the Windows Firewall control panel - deactivate Network Lock from Air client - once again send us a screenshot of the Windows Firewall control panel You can also do that on a ticket if you prefer so for privacy reasons. Kind regards

Hello! Network Lock is explained here: https://airvpn.org/topic/12175-network-lock A warning note: if Network Lock survived a reboot, your dedicated or virtual server would risk to become inaccessible if at reboot OpenVPN, for any reason, failed to connect to some VPN server. In this case, if you didn't have physical access to your server, you would need an intervention from the datacenter technicians. There are other factors which make permanent modifications to your system dangerous. Until now, we have followed the philosophy to interfere with your system settings only while the client is running. If the client shuts down properly (but not if it is killed without grace, or if it crashes), or at reboot, all the previous systems settings are restored. In this way we do not interfere permanently with your system (a thing which can be very problematic in some cases) and at the same time we leave the freedom to implement a "permanent lock" as default setting which is restored when client shuts down or after a reboot. Kind regards

Hello, your account has no limitations or penalizations at all. A maximum of 3 simultaneous connections are possible with the same account (to different VPN servers to prevent conflicts) but even if you try additional, simultaneous connections, your account will not be locked out or penalized. The additional connections will simply be refused. So it looks like a problem on your side. Logs might provide some clues. Kind regards

Hello! Our DDNS service is reserved to VPN usage, so *.airdns.org names will resolve exclusively to some VPN server exit-IP address. When you don't specify a port in a browser, by default it tries port 80 for http and port 443 for https. That's why you need to specify the destination port. Kind regards

Hello! Thank you for your interest in AirVPN. Please allow 30 minutes - 48 hours for trial requests. If you're in a hurry you might like to use our 1 EUR plan (fully refundable). Kind regards

Hello! This is an expected behavior and a normal feature. In our opinion it's very logic, if not obvious. If Network Lock is inactive no traffic is blocked at all. Kind regards

Hello! Yes, it will be fixed soon. Kind regards

Hello! We just installed Mint 17.1 Rebecca with Mate desktop, installed the .deb edition, it works every time. We know that sometimes Eddie 2.7 hung at startup under Linux, but we can't reproduce the issue with 2.8 to investigate at the moment. Kind regards

Hello! We prefer at the moment CoinBase over BitPay. bitcoincodes.com did not order new coupon codes since a long ago. Kind regards

Hello! Please see here: https://airvpn.org/topic/13441-new-cryptocoins-accepted/ Kind regards

Hello! We don't keep any cookie, the cookies are stored on your system. Session cookies expire at the end of the session. Referral cookies have a 1 month expiration. Some preferences cookies of the board (to use the forum) may have a longer expiration time. All of these cookies are defined by law as "technical" cookies and in no way fall under the definition of "tracking" or "profiling" cookies. You can delete all the cookies with a click in your browser. Kind regards

Hello! We're very glad to inform you that we accept new CryptoCoins for AirVPN subscriptions. You can find a list of accepted CryptoCoins in our plans page https://airvpn.org/plans Please note that the list is dynamic. It is updated frequently and we might (we reserve the right to) stop accepting any kind of CryptoCoin in any moment. Kind regards and datalove AirVPN Staff

Hello! We're very pleased to introduce our new referral program. The program has been widely requested during AirVPN years of activity by several of our customers and it is now time to make it real. We are confident that it will meet expectations and requirements and will attract our customers' interest. The available tools to join the program are aimed to be quick and effective in order to allow anyone interested in the program to get started with minimal effort. We have written a detailed description of the system as an answer to a FAQ that you can find here: https://airvpn.org/topic/12636-faq-referrals Kind regards and datalove AirVPN Staff

Hello! We're very glad to inform you that two new 1 Gbit/s servers located in Canada are available: Kraz and Rana. The AirVPN client will show automatically the new servers, while if you use the OpenVPN client you can generate all the files to access them through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The servers accept connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Kraz and Rana support OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

Hello! We're very glad to inform you that two new 100 Mbit/s servers located in Latvia are available: Phact and Meissa. The AirVPN client will show automatically the new servers, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The servers accept connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Phact and Meissa support OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Kind regards and datalove AirVPN Team

Hello! We inform you that the following Privacy Notice paragraph: "When users connect to AirVPN Virtual Private Network, no cookies are stored on their system. On the contrary, when users access AirVPN website (for example to enter the forum) cookies are stored on their systems in order to make possible the access to such additional services. Cookies are temporary; what's more, they can be deleted by the users whenever they wish. Under no circumstance Air uses cookies to track users or to collect any other data." is changed into: "When users connect to AirVPN Virtual Private Network, no cookies are stored on their system. On the contrary, when users access AirVPN website (for example to enter the forum) cookies are stored on their systems in order to make access to such additional services possible. Cookies are stored only for technical reasons and can be deleted anytime by the user. Cookies are specifically meant for technical help. Under no circumstance does Air use cookies to track and/or profile users" with immediate effect. The change is only in the language to use a terminology that's consistent with the transposition of Directive 2009/136/EC in Italy. Kind regards

Hello! Please try to reset Windows Firewall while Eddie is NOT running: http://windows.microsoft.com/en-us/windows7/restore-windows-firewall-settings Feel free to keep us informed. Kind regards

Hello! No, nothing at all during the last week... maybe it was just a temporary problem of your ISP. Kind regards

Hello, it's not a big issue, we will implement it in the near future. Kind regards

Hello! It looks fine, very probably the router CPU has not enough processing power to sustain a higher than 9-10 Mbit/s AES-256 throughput. On your computer, maybe you can even get better performance, keep trying different servers and connection modes (in particular test port 53 in UDP and OpenVPN over SSL - in Eddie "AirVPN" -> "Preferences" -> "Protocols" it is called "SSL Tunnel - Port 443"). Kind regards

Hello, did you receive the answer to your ticket (TLS Cipher was wrong)? Kind regards

Hello! Please see https://airvpn.org/topic/12102-forgot-how-to-find-entrance-ip/?do=findComment&comment=19814 Kind regards

Hello, in any good or bad case do not trust speed tests. Try to test with real life usage and multiple streams. Kind regards

Hello! No. It was meant to behave in the same way. This is a feature and has its good logic. Those who need a permanent Network Lock can achieve the purpose with just a firewall rule. After that, Network Lock will allow communications to VPN servers only. When Network Lock is disabled or Eddie client shuts down properly, the permanent, customized rule blocking everything will be restored. Implementing a permanent Network Lock directly on Eddie can anyway be nice (but nothing more). Kind regards