Staff

Hello! Please open a ticket at your convenience to the "Sales" department. A customized invoice will be created for your account in a short time to bypass this (really important) problem. The sales persons will provide you with all the necessary instructions, just tell them which duration for the subscription you wish. NOTE: anyway the fees are not so high currently. To have a likelihood near to 100% to have your transaction processed within 10 blocks, 1.50 EUR are enough. Kind regards

Hello! You don't need to register. Just deliver the coins to the specified wallet. When Coinpayments ask for name, surname and e-mail address, fill in the fields with random data. Anyway, during the first quarter of 2018 you will see interesting news in our system to receive BTC and BCH payments. Kind regards

Hello! Indeed they are. Obviously there is no privacy concern because the conditions stay the same for every account. Under a technical point of view a counter containing "3" has been set to "5". More or less. Indeed they were. Now, you need to consider that with this shift from 3 to 5 s.c. we did not modify our bandwidth allocation guarantee, which remains "per account", and NOT "per connection slot". Also, it was time to sacrifice some redundancy, because we have been having too much unused redundancy for years. Probably it's not wise anymore to keep such high redundancy in the current world market. During the last year or two, our community has sent us a clear message according to which the amount of simultaneous connections is more appreciated than a huge redundancy which comes handy very rarely. In this way we can at the same time meet the demands of our community, become even stronger against the competition, and anyway keep a fairly decent redundancy. Kind regards AirVPN Staff

Hello! Indeed they are. Obviously there is no privacy concern because the conditions stay the same for every account. Under a technical point of view a counter containing "3" has been set to "5". More or less. Indeed they were. Now, you need to consider that with this shift from 3 to 5 s.c. we did not modify our bandwidth allocation guarantee, which remains "per account", and NOT "per connection slot". Also, it was time to sacrifice some redundancy, because we have been having too much unused redundancy for years. Probably it's not wise anymore to keep such high redundancy in the current world market. During the last year or two, our community has sent us a clear message according to which the amount of simultaneous connections is more appreciated than a huge redundancy which comes handy very rarely. In this way we can at the same time meet the demands of our community, become even stronger against the competition, and anyway keep a fairly decent redundancy. Kind regards AirVPN Staff

Hello, at the moment we can't check because it's the host server which is malfunctioning, as reported by the current message by Cloudflare. The problem must be resolved by the dd-warez.to web server admin(s). Kind regards

Hello! We're very glad to inform you that starting from 8.00 PM UTC on Tuesday, November the 21st, until Thursday, November the 30th (UTC), we'll be offering a 35% discount off ANY AirVPN Premium subscription! If you're already our customer and you wish to jump aboard for a longer period, any additional subscription will be added on top of already existing subscriptions and you will not lose any day. And that's not all! AirVPN now offers five simultaneous connections per account. See here: https://airvpn.org/topic/24167-five-simultaneous-connections-per-account/ Kind regards & datalove AirVPN Staff

Hello! We're glad to inform you that, from now on, every account can establish up to five simultaneous connections to AirVPN servers. As usual, no restrictions will be applied on IP addresses. No price increase has been planned for this new feature. We're confident that allowing 5 connections per account at the very same price will meet and even exceed the expectations of our customers. Please do not hesitate to contact us for any further information. Kind regards & datalove AirVPN Staff

Hello! Until a new Eddie version is released, you need to circumvent this issue in the following way (don't worry, it's an easy and once-and-for-all fix): https://airvpn.org/topic/20750-airvpn-not-working-with-fedora-25-wayland/?do=findComment&comment=66398 Kind regards

On top of all of the above, you can always use Tor after you have connected to some VPN server. So Tor usage can not be detected by your ISP, your government or anybody wiretapping your lines. Also, Tor can't support UDP, of course, so a VPN can be used to tunnel UDP traffic with a strong protection against anybody sniffing your traffic. Kind regards

Stay tuned, something really hot is coming. Kind regards

Hello! We're glad to inform you that according to our ongoing support toward compatible with our mission projects, we have begun running mirror nodes to enhance distribution of Free and Open Source Software. Please find the current status of the mirror nodes, the list of supported software as well as additional information in the new, dedicated page https://airvpn.org/mirrors We provide this service for free. Do you need mirrors to aid your software downloads, or do you know services which would need our support? If a software meets our mission priorities feel free to propose and discuss about it in our forum. Kind regards and datalove AirVPN Staff

Obviously we need to intervene on this. There is no such thing as owning the copies of an original work of your mind or the original abstract idea itself in any legal framework of any country in the world. The above is a fantastic invention of some disturbed minds, a deception which has then been amplified by popular belief and ignorance. What you probably mean is the concept of copyright, which is a special grant to monopoly rights to distribute and limit access to an original mind work (originally for censorship and control purposes). The intellectual monopoly (also improperly known as intellectual "property", another deceptive definition which is precisely meant to add confusion between a granted by a government monopoly and natural ownership rights) is limited in time and most legal frameworks also specify precise exceptions under which such monopoly is not granted. Assuming that an original work of mind is a property of anybody or any entity is an atrocious monstrosity which has never been (and probably will never be) implemented in any legal framework in the history of humankind. Sorry for the incidental off topic, but as you can imagine if you read the "story" about how AirVPN was born you can understand why we are physically unable to not fix such arguments when we see them in our community forums. Kind regards

Actually this is a thread which might have been created and fueled ad hoc (intentionally) by trolls or shabby wannabee competitors. Locked.

Hello! IPv6 support will provide as a nice side effect access to IPv6-only services, obviously but that's not the only reason for which we want to provide full IPv6 support within the end of 2017. The main current problem is that those users which only have access to IPv6 (and use IPv4 only over IPv6) can't use anymore reliably services like ours, in particular from iOS and Android. According to some projections, a percentage that we deem significant in the world Internet "residential" and "mobile" population will have IPv6 only access in 2018 and 2019 (with IPv4 only over IPv6). Kind regards

Hello, just to frame correctly the issue and fix what you incorrectly wrote, the support team did not consider the issue resolved at all and you were told that the whole content of the ticket would have been transmitted to Eddie developers. Kind regards

We confirm once again, as we always did, that IPv6 support will be added within the end of 2017. Kind regards

Each party has had enough room and time to expose over-eloquently its point of view. Thread locked. Kind regards

@Midori_Salad The log shows that the problem you mention does not exist, at least in the successful connection you showed. You need to post the log taken just after the problem has occurred, or even better a system report ("Logs" > life belt icon > paste into your message). From the log we see anyway that you're not running the latest Eddie release. Please upgrade and test again and if the problem persists send us a system report taken just after the problem has occurred. Kind regards

Hello, we operate servers in five different datacenters in the UK served by different transit providers. It's unlikely (to say the least) that five different datacenters have all the same problem at the same time, and that the 3-4000 persons connecting every week to some UK server do not file a complaint or a warning. On top of that we don't see any relevant problem and our monitoring system does not detect behaviors different that those related to the 8 months ago period you mention. Have you considered different options? Kind regards

Hello, check whether disabling Wayland helps: https://airvpn.org/topic/20750-airvpn-not-working-with-fedora-25-wayland/

This happens with various applications, not only with Eddie. Restart Explorer and the tray icon should re-appear. Double-click on the tray icon to bring up the main window. https://www.howtogeek.com/198815/use-this-secret-trick-to-close-and-restart-explorer.exe-in-windows/ Kind regards

Hello! Unfortunately your messages are useless if you don't post a system report or at least the log showing the issue. Feel free to open a ticket as well. Kind regards

Hello! Anyway Eddie 2.10.3 is more than two years old and is not fully compatible with Wndows 10 and macOS Sierra/High Sierra, not to mention an important amount of bug fixes and improved features since then. An upgrade is recommended. See the changelog here: https://eddie.website/changelog/?software=client&format=html Kind regards

What do you mean by technically impossible? There are other VPN providers out there (I can name a couple that I have previously used) that do it: you have an option in their connection tool that you can turn on or off: when it is on, they block ads, when it is off, you just get everything. I find that very handy. We are not interested in traffic inspection, not even to block ads. Traffic inspection has profound effects and legal consequences: it's contrary to our policy and mission, it weakens remarkably the anonymity layer, it opens the doors dangerously to logging and monitoring and affects in both major and subtle ways the mere conduit status of a service provider in the information society (exemption of liability for users of the service behavior is reduced when the provider selects the content to re-transmit, as past jurisprudence in the EU has widely shown). About traffic discrimination on your end (in your system) you can of course do as you prefer, there are many tools around which meet your needs without overloading our software with options unrelated to our mission or (even worse!) making it become bloatware. Kind regards

Temporary workaround for Ubuntu 17.10 (until the next Eddie version is released) - Install Debian package - edit /usr/bin/airvpn from terminal: xhost +local: && sudo gedit /usr/bin/airvpn- Replace the line mono /usr/lib/AirVPN/AirVPN.exe --path=$HOME/.airvpn "$@"with xhost +local: && pkexec env DISPLAY=$DISPLAY XAUTHORITY=$XAUTHORITY mono /usr/lib/AirVPN/AirVPN.exe --path=$HOME/.airvpn "$@"- Launch normally by double-clicking AirVPN icon.