Staff

Hello! Please try the following settings: from Eddie main window select "Preferences" > "Advanced"untick "Check if the tunnel works"click "Save" select "Preferences" > "DNS"untick "Check Air VPN DNS"click "Save" select "Preferences" > "Protocols"untick "Automatic"select the line with entry-IP address 3 (THREE), protocol TCP, port 443 (the line will be highlighted in blue)click "Save" enable "Network Lock" from Eddie main windowtest connections to various servers in various locationsKind regards

Hello! The key here is that you need to forward packets from the tun interface to the final IP address of the machine running the service. Here's a guide on how to do it via iptables: https://airvpn.org/topic/9270-how-to-forward-ports-in-dd-wrt-tomato-with-iptables Kind regards

Hello! Yes, a viable option is delivering an application outside the Apple app store. However it will be usable only and exclusively on jailbroken devices. Situation under Mac is (at least currently) different because with macOS or OS X you have more extensive and fine grain control of your computer, and you can have administrator privileges as well. Kind regards

Hello and thank you very much for your great feedback! We're sorry, we do not provide our own software for iOS devices. Since we release only free and open source software, it is not possible for us to deliver an application for iOS. Apple will not approve any FOSS application because free and open source software is not compliant to Apple policy and philosophy. Our software is usually released under GPL, a license which grants the right to copy and re-distribute software, a right which is s founding pillar of free and open source software as well as users' freedom in IT in general. However, Apple forbids their iOS app store customers to copy and re-distribute software. Furthermore, any software licensed under incompatible terms with Apple store policy is rejected. Limiting users' freedom has been an Apple fundamental choice since a couple of decades ago (and the market has greatly rewarded such a choice) while our mission and vision are definitely incompatible with personal freedom restrictions. Therefore, we don't see an easy solution in the near future, we're terribly sorry. For a more thorough review of this "situation", please see here: https://www.fsf.org/blogs/licensing/more-about-the-app-store-gpl-enforcement We are confident that you, your wife, and in general any user who appreciates both iOS and AirVPN, understand that the current lack of choice in this case is caused by Apple, not by us. Kind regards

Hello! We're very glad to announce a special promotion on most of our Premium plans. You can get prices as low as 2.45 €/month with a two years plan, which is a 65% discount when compared to monthly plan price of 7 €. Special deals involve three and six months plans, as well as one and two years plan. If you're already our customer and you wish to stay aboard for a longer period, any additional subscription will be added on top of already existing subscriptions and you will not lose any day. Please check the exact prices of each plan on https://airvpn.org and https://airvpn.org/plans Kind regards & datalove AirVPN Staff

Hello! People from South America are just as welcome as anybody else. We do not have VPN servers, at the moment, in South America because the infrastructure does not yet meet our requirements. We assure you that, as soon as things change, we will develop an infrastructure in some South America countries too. Please see also here: https://airvpn.org/faq/locations Kind regards

Hello! Your account password can be reset on our web site, if and only if you linked a valid e-mail address to your account. Please click "I've forgotten my password" from our web site login page and follow the instructions to reset the password. The file encrypted with the Master Password will be deleted when you purge the application from the system. Removing Eddie from a device through the system options will achieve the purpose. If you manually remove Eddie from a rooted device, make sure to remove even the app local directory /data/data/org.airvpn.eddie. It contains, as usual, the app data. Eddie Master Password works like any other master password does in different software: compare for example how browsers implement a master password to protect sensitive data, typically stored passwords and usernames. Kind regards

Hello! If a Master Password could be reset, it would be useless. If you have lost your Master Password you can not use Eddie "Quick connect" and "AirVPN server" features. Please proceed to uninstall and re-install Eddie. Kind regards

Hello! This problem should have been resolved in IMDB side, but the other problem (authoritative DNS servers blocking our DNS servers in some VPN server) is probably still ongoing. Can you tell us which VPN servers you experience this problem on (each VPN server runs its own DNS server)? Kind regards

Yes, a possible explanation and a solution to the issue (tested as working on TV/media players with hard coded Google DNS) are suggested in the previous message. Can you test and report back? The suggested pre-routing can potentially solve the issue even if it's the Netflix application the one forcing DNS queries to some specific DNS server. Kind regards

Hello! A plausible explanation is that some Netflix app forces DNS queries to some specific DNS, bypassing system settings, or some TV box has hard coded DNS (like it happened with Roku3 which incredibly had hard coded Google DNS). The queries are tunneled in the VPN anyway, but they are forwarded to the final DNS server. In this way you don't use the geo-routing system and you can't access Netflix. A possible solution is using a DD-WRT / Merlin / Tomato / pfSense etc. router to connect to the VPN and pre-route any DNS query (after you made sure to not connect to our servers on port 53) to the VPN DNS. For example: iptables -I PREROUTING -t nat -p udp --dport 53 -j DNAT --to-destination 10.4.0.1 iptables -I PREROUTING -t nat -p tcp --dport 53 -j DNAT --to-destination 10.4.0.1 Kind regards

Hello, thank you very much to both of you, the crash report is precious. We are warning devs about this thread. In the meantime you can try to delete the file "default.xml" while Eddie is not running (the file is in your ~/.airvpn directory) and start Eddie from scratch. Since one of you said that Eddie did not crash during the first days of usage, we can't categorically rule out that the crashes are consequence of some bug causing a configuration file corruption. default.xml is Eddie configuration file. At the next run, Eddie will re-create it with default settings, so you will need to re-enter your credentials. Please keep us posted. Kind regards

Hello! It's a known bug which has been fixed in 2.17.2 experimental version. The bug does not affect significantly Eddie operations but on the long run can remarkably slow down initial connections. If you decide to test Eddie 2.17.2, please see here for download instructions and detected issues: https://airvpn.org/topic/29570-eddie-217beta-released Kind regards

Hello! Can you please check the output you get in a terminal emulator when you try to run it? For example with sudo /path/here/eddie-ui Kind regards

Hello! It's a delicate matter. The suggested method, which is a trademark if you didn't notice , will harm customers security and AirVPN industrial secrets as well. "Security through obscurity" is "the reliance on the secrecy of the design or implementation as the main method of providing security for a system or component of a system.". It is trivial and obvious that when secrecy is not the only security method, it can be extremely helpful for security as well as other purposes. It's a macroscopic and logical mistake to believe that to not rely on "security through obscurity" you must have no secrets at all. Under the current terms, the whole matter looks like marketing fluff aimed to promote a trademark and maybe gain some more customers. Ironic that those who promote access in read-only mode into their servers and recommend publication of all algorithms implementation feel the need to trademark two common language words. On top of that, it looks like you can't even access their service if you don't run their software. If you are in mobility, you also need an Apple or Google receipt, so they force you to use either Apple or Google stores. Wow, that's openness and respect for users' privacy, sure. To get into more details: 1) Our industrial secrets are not rocket science. However, we have seen that our competitors in many years have not been able to have an infrastructure working on a par with AirVPN architecture, so our industrial secrets are valuable and we will not throw them away by allowing access in read-only mode inside our servers or by documenting our secret algorithms or in any other way. 2) Harm customers security. By allowing inspection or documenting the exact implementation of our security features and algorithms we will remarkably lower our customers security. For example, backend servers will become of public domain as well as the reverse proxies allowing indirect communications to service and VPN servers up to the backend servers. The whole path would be discovered and having compartmentalized databases (which, alone, is an important security feature) on servers unknown to the public, would be destroyed at once. The architectural security principles are already documented in the Privacy Notice, in strict compliance with GDPR, which would enforce such documentation and implementation in case we handled personal data. We do not even handle personal data so the additional security features are a proof of our commitment to your security. That said, knowing in details the technical implementation of said features, the exact locations, addresses and non-root access credentials from the Internet of our strategic servers, and the original algorithms, invented for a wide variety of purposes, which make AirVPN unique, is a dangerous madness. Kind regards

Hello! Please try the following connection mode (OpenVPN 2.4 or higher version is required): - from Eddie main window select "Preferences" > "Protocols" - untick "Automatic" - select the line with entry-IP address 3 (THREE), protocol TCP, port 443 (the line will be highlighted in blue) - click "Save" and test connections to various servers in various locations Kind regards

Understood. Well, thank you anyway for having offered a staff member the chance to point out so many NordVPN security flaws and missing features. We confirm they are coming. Kind regards

Hello! Already answered, please read https://airvpn.org/topic/30935-eddie-android-edition-201-released/page-2?do=findComment&comment=80787 Kind regards

Still no reply to the above. Hello! This thread is reserved to Eddie Android edition. Eddie Android edition accepts ovpn profiles (of any VPN provider, of course) since its birth. An Eddie Android edition without this option has NEVER existed. Kind regards

Hello! It's just a way to say that, directly from inside the server, we are investigating minor issues which must be investigated but do not affect significantly server operations and do not justify a forced, abrupt disconnection of the connected clients. We might perform limited operations with an impact (for a limited time) on server performance, that's why it's in "yellow" status and therefore not recommended for connection. Kind regards

Hello! "Same thing" is frankly offensive for AirVPN. It's also astonishing that someone can have the idea to compare such profoundly different services. Power of marketing fluff aimed to gullible people, we guess. Just to make a few examples, NordVPN lacks separate entry and exit IP addresses on many servers (various types of correlation attacks become possible), does not support IPv6, provides a ridiculous/non-existent servers monitor, provides fake servers locations, infringes net neutrality (does not allow any p2p protocols on a wide range of servers), does not provide dynamic remote port forwarding, does not provide DNS inside the VPN whose address matches the VPN gateway (exposing to DNS poisoning through route hijacking), is not GDPR compliant, is owned by a Lithuanian data mining company and has ties with Russian oligarchs. AirVPN prices are competitive even without a special deal, check our new two years plan and anyway stay tuned for Christmas special deals. Kind regards

Hello! Provided that you enable Network Lock, removing the default gateway is not necessary and not even an optimal solution. By default Eddie must have this option UNCHECKED in every system, did you notice otherwise in beta versions? Kind regards

Hello! Currently our VPN servers are configured to not use compression, so you can't use LZO or LZ4 with AirVPN. Some old compression vulnerability is therefore resolved at its roots. Furthermore, the incompatibility between "comp-lzo" and "compress" directives (a mutual incompatibility which sooner or later might have a dramatic impact) should be more easily solved in due time. Kind regards

Hello! LAN access while Eddie is connected is not possible, we're sorry. We have planned LAN access for a near future Eddie release. Kind regards

Hello! Nobody is a "pain", don't worry, the support team job is exactly supporting any customer experiencing any issue. Please try the suggested solution, according to a report (well, it's just a single report, but from a reliable source) the recommended connection mode works from Thailand. Kind regards