Staff

Hello, when you wrote "two days", you meant "two days ago", right? If so, something is not right: please open a ticket at your convenience to the "Sales" department. We will examine the issue to understand the cause of the problem and we will gladly fix it. Kind regards

Hello! That's puzzling then. Try to purge the whole Eddie installation and re-install it as a last resort. Kind regards

Hello! Currently it is not planned, we're sorry. The app is designed to work with limited privileges and is thought for the majority of Android devices and users. On the other hand, if you root a device, nothing prevents you to set proper firewall rules to implement a robust leak prevention. Kind regards

Hello! Modification of the system packet filtering table achieves a real, theoretically optimal, leak prevention. Root privileges are required to modify the table. You (and as a direct consequence your apps, including Eddie) do not have root control of your Android device. You're just a normal user, at least on un-rooted devices. Kind regards

Hello! We confirm that the app is fully compatible with nVidia Shield TV. It has been thoroughly tested on an Shield TV with Android 7. Did you try to install the apk with a side load? If so, which problems did you experience? If you looked for the app in the Google Play Store, it's normal that you did not find it, since we are still waiting for the revision by Google (applications for TV must comply to an additional set of rules). Kind regards

Hello! You have not deleted the default.xml file. Kind regards

Hello! The "public" bootstrap servers have been recently blocked in China (only in some limited areas at the moment). We have ways to circumvent the block. Currently you can connect because Eddie can retrieve the servers info from your HDD. In the future, you might need to re-bootstrap Eddie. In such a case: 1) if you have followed LZ1 advice, restore the option to the previous settings, so that you get again the prompt for the bootstrap server 2) open a ticket to receive a random, secret bootstrap server URL to enter in the prompt Kind regards

Hello! Please use the correct terminology. A crash never enters into play. It is possible, but it will unavoidably cause momentary or permanent traffic leaks, as explained above. Adding the option would be a deliberate, intentional implementation of a security flaw in the app, so we must evaluate it carefully. The "best" effort would no more be "best", even though that would be a user's choice. In the meantime, but only if traffic leaks are not a cause of concern for you, you might consider to use "OpenVPN for Android". Kind regards

I guess the question then becomes WHY did the Eddie Library become invalidated? Or, if the cause and effect is the other way around, WHY did OpenVPN3 Keepalive time out? Hello! UDP is connectionless. In order to keep the the session alive the parties must "ping" each other (inside the tunnel). A KEEPALIVE_TIMEOUT occurs when during any given time frame one of the party does not receive any reply to any of the previous "pings". OpenVPN solves brilliantly any UDP (and other, such as packet re-ordering) potentially related problem so you have UDP efficiency without UDP issues for a stable communication: you have re-ordering and "other side awareness" (so to speak) with a connectionless protocol. In our service, the parties send each other a ping every 10 seconds, and if no ping is replied in a 60 seconds time frame, a party assumes that the other one is no more there. Of course you can connect in TCP. In such a case, aforementioned OpenVPN smart functions are not necessary, everything is handled directly at another layer (at TCP level), at the price of a performance hit (unavoidable if you're in a network blocking or shaping UDP). Kind regards

Hello! Something terribly wrong happened with the configuration file, caused perhaps by a bug which has been detected and fixed in Eddie 2.17 beta (if the mentioned bug is indeed the cause of the problem, upgrading will let you prevent the problem to re-occur). While Eddie is not running, delete (administrator privileges required) the following file (NOTE: you will lose your settings, so you will need to re-enter your credentials and custom settings at the next run): C:\Program Files\AirVPN\default.xml At the next run Eddie will create a new configuration file with default settings and the problem will be sorted out. Kind regards

Hello! We re-publish here below the ticket reply for readers' comfort. ======= Hello and thank you for your choice! It's not a crash at all. Eddie locks the connection when a non-recoverable error in OpenVPN is going to cause traffic leaks outside the VPN, according to the philosophy "better safe than sorry". When the above occurs, Eddie will prevent leaks by locking communications and provide the user with the ability to close applications whose traffic must not be leaked before the user himself/herself decides to unlock the network. In particular, in your case the error that caused the lock was the following one: OpenVPN3 KEEPALIVE_TIMEOUT: Eddie Library Session invalidated: KEEPALIVE_TIMEOUT When you get a KEEPALIVE_TIMEOUT, and you're still successfully connected to your physical network (WiFi, mobile...), communications to the server have become impossible. If Eddie did not lock communications promptly, your device would start to send out packets out of the VPN tunnel. In such cases, all OpenVPN applications for Android will allow leaks of traffic, while they retry to re-establish a connection, except Eddie. The exclusive feature could appear annoying but it will literally save you from dangerous situations, since our service is primarily aimed to keep a reasonably strong anonymity layer under the limitations enforced by the Android system. Of course we do not enforce the usage of Eddie to connect to our service. You may for example run "OpenVPN for Android" or "openvpn-connect" and you will not have to manually intervene in the aforementioned cases, but you must be aware that you will have traffic leaks if similar errors occur, during all the time between the disconnection and the re-connection (several seconds, OR PERMANENT should the server on the other side go down). Kind regards AirVPN Support Team

Hello! The imbd.com problem has been thoroughly discusses and it does not depend on us. If you have read the previous thread you now know the source of the problem. Currently the main problem is the block at authoritative DNS level, on top of other wrong settings of theirs (which anyway play their role as you can see from the failures reported by specialized services which are mentioned in the thread). However, you also mention wikipedia.org etc., which we do not detect any problem with, at all. Have you experienced this block on some specific server? Does your system query VPN DNS or some third-party DNS? Note: we see that wikipedia.org does not allow some writing functions when you connect from VPN or Tor, but that's a general limitation which is not aimed specifically against AirVPN. Kind regards

Hello! Please test the following settings: from Eddie main window select "Preferences" > "Protocols"untick "Automatic"select the line with entry-IP address 3, protocol TCP, port 443, and click "Save"test again connections to various servers in various locations Kind regards

Hello! You need to put some string in the "e-mail" field (otherwise we would face some challenging technical problem with IPB, because accounts must be able to log in to the board even by using the e-mail address as username) but you don't need to enter a valid e-mail address. If you enter an invalid e-mail address, or a disposable one, remember that the function of "password reset" will not work, of course. Other than that, you will not receive some courtesy e-mail for tickets (if any) so it's not a big deal to not have a valid e-mail address provided that you never forget your account password. Kind regards

That's correct. We're not sure but maybe the previous move was a mistake. Kind regards

Hello! The ability to auto-start is available and can be used through a profile. The additional security (encryption of data related to AirVPN) obviously does not allow to use such function for the automatic, quick connection mode. This is intended and correct. Kind regards

Thank you! The terminology is accurate. You save up to 67.5%. Your two-years plan, when compared to the normal price of a one-year plan, has made you save about 50% (you paid 54.6 EUR for 2 years instead of 54 EUR for 1 year). When compared to the price of one-month plan, you saved 67.5% (you paid 54.6 EUR instead of 168 EUR). Two-years plan did not exist before this Black Friday week. Enjoy AirVPN! Kind regards

Hello! We're glad to inform you that we have released Eddie Android edition 2.0. Update 30-Nov-18: version 2.0.1 has been released. Version 2.0 is a quantum leap when compared to 1.0. It tries to meet most, if not all, of our community requirements and keeps the promises we made: swift and full AirVPN integration as well as Android TV extended compatibility. As usual Eddie is free and open source software released under GPLv3. Source code is available on GitLab: https://gitlab.com/AirVPN You can download Eddie from the Google Play Store: https://play.google.com/store/apps/details?id=org.airvpn.eddie You can also download Eddie from Amazon App Store: https://www.amazon.com/Eddie-AirVPN-official-OpenVPN-GUI/dp/B07KTD6DH9/ref=sr_1_2?ie=UTF8&qid=1545047130&sr=8-2&keywords=AirVPN You can download Eddie Android 2.0.1 apk directly from our repository as well: https://eddie.website/repository/eddie/android/2.0.1/org.airvpn.eddie.apk We are also working to make Eddie 2.0 available on the Amazon Appstore. The application is fully localized and we look for translators, especially for translations into simplified and traditional Chinese. Korean, Japanese, and many other languages are welcome. If you wish to translate (from English) please contact info@airvpn.org for every detail. Eddie Android 2.0 adds tons of new features while keeping all the appreciated old ones: Free and open source OpenVPN GUI based on OpenVPN 3The only Android application officially developed by AirVPNRobust, best effort prevention of traffic leaks outside the VPN tunnelBattery-conscious applicationLow RAM footprintErgonomic and friendly interfaceAbility to start and connect the application at device bootOption to define which apps must have traffic inside or outside the VPN tunnel through white and black listFull integration with AirVPNEnhanced security thanks to locally stored encrypted data through master passwordQuick one-tap connection and smart, fully automated server selectionSmart server selection with custom settingsManual server selectionSmart attempts to bypass OpenVPN blocks featuring protocol and server fail-overFull Android TV compatibility including D-Pad support. Mouse emulation is not required.Enhancements aimed to increase accessibility and comfort to visually impaired personsAirVPN servers sorting optionsCustomizable "Favorite" and "Forbidden" serversOpenVPN mimetype support to import profiles from external applicationsLocalization in English, French, German, Italian, Portuguese, Russian, Spanish, TurkishWhat's new in version 2.0.1: Changelog 2.0.1 (VC 14) - Release date: 30 November 2018 by ProMIND - [ProMIND] Created MainTVActivity class for Android TV leanback launcher - [ProMIND] Renamed class AboutActivity.java to WebViewerActivity.java. This new class is now used for external web sites and local html document to be shown within the app MainActivity.java - [ProMIND] Replaced start intent of external web browser with WebViewerActivity class in order to make the app compliant with Google's Android TV requirements VPNService.java - [ProMIND] complete rewrite of onBind() method in order to properly manage VpnService intents Enjoy AirVPN and give us your feedback! Kind regards and datalove AirVPN Staff

Hello! Nowadays, traffic shaping is a common practice. Several ISPs have evaluated that investing in traffic shaping techniques is better than investing in infrastructure expansion. Overselling becomes easier and the devastating congestion impact gets mitigated by enforcing penalties to all protocols which are rarely used by the majority of customers or that are more onerous for the infrastructure. Protocols and traffic types are discovered in real time via SPI and DPI. A VPN impairs traffic shaping techniques because it makes both SPI and DPI impotent. Therefore, ISPs that share the above vision (wild overselling and traffic shaping) need to shape VPN themselves, unconditionally. OpenVPN has a typical fingerprint, so it's easy to identify it with DPI. However, we provide connection modes which make OpenVPN not discernible. The most effective and at the same time efficient is a connection with "tls-crypt" which encrypts the whole OpenVPN Control Channel. It is available on entry-IP addresses 3 and 4 of our VPN servers. Please test the following one (in Eddie desktop edition): - from Eddie main window select "Preferences" > "Protocols" - untick "Automatic" - select the line with entry-IP address 3, port 443, protocol TCP. The row will be highlighted in blue - click "Save" tls-crypt will circumvent specific OpenVPN shaping, while TCP will get rid of UDP shaping, which is another commonly targeted protocol. UDP might be shaped or not in your line, so it's worth that you try it too. Eddie Android edition 2.0 connects to entry-IP address 3 by default. You might anyway need to change the protocol from UDP to TCP in the "Settings" if UDP is throttled. Kind regards

Hello and thank you! The maximum discount you can get ("up to") is 67.5% with a 2 years plan. You pay 54.60 EUR for 2 years, i.e. 2.28 EUR/month, instead of 7 EUR/month (saving exactly 67.5%). If you compare the new plan with the 1 year plan, then the special deal makes you save anyway 50% (you pay 54.60 EUR for two years, instead of 54 EUR for 1 year). Math doesn't lie, the above comparisons are perfectly legitimate and compliant to the best practices of transparent advertising and the calculations are correct. Kind regards

Acknowledged. It will be fixed in the next release. Thanks! Kind regards

Hello! We will consider seriously what you suggest, probably for version 2.1. We are counting to release version 2.0 final (stable) very soon and your suggestion will be carefully evaluated for version 2.1. Thank you! Kind regards

Hello! As you might have read in the welcome e-mail, or in the answers to the FAQ, or in the AirVPN quick starting guide, or in the community forum, "Network Lock" option in Eddie (the Air software client) enforces a set of firewall rules which will prevent any traffic leak outside the VPN tunnel, including, but not limited to, leaks caused by unexpected VPN disconnection. To enable "Network Lock" option please click the big "Activate Network Lock" button in the main Eddie window, before you start a VPN connection. Please make sure that no third-party firewall/packet filtering tool cancels or anyway modifies the rules set by Eddie. Kind regards

Hello! We are very glad to inform you that Eddie Android edition 2.0 beta 3 is now available. Please test it and stress it as much as you can! Changes include new logic for "quick connect" function and a couple of bug fixes. Your feedback will be enormously appreciated as usual. We are looking for translators into traditional and simplified Chinese and several other languages. If you're interested please free to contact us at info@airvpn.org Currently the application features English, French, German, Italian, Portuguese, Russian, Spanish and Turkish localizations. Changelog 2.0 Beta 3 (VC 12) - Release date: 21 November 2018 by ProMIND QuickConnectionFragment.java - [ProMIND] Changed connection requirements for auto connection mode. IPv4 is now the minimum requirement. - [ProMIND] Show a disconnection dialog in case user cancels the connection procedure - [ProMIND] Notify user in case a favorite server is about to be connected - [ProMIND] Connection progress dialog is now properly dismissed at the end of server list connection All new features and changes when compared to version 1.0 can be found on the first message of this thread: https://airvpn.org/topic/30421-eddie-android-edition-20-beta-released Kind regards

Hello! We obviously rule out that the issue has anything to do with the imminent expiration date of your account plan. Please send the log or even better a system report at your convenience to receive proper support. Also consider to open a ticket to get in touch with our technical support staff. Kind regards