Staff

Hello! Network Lock is not permanent, so it will not survive a reboot. DNS settings are permanent. When you suffered a full disk error crash, probably Eddie could not restore system's previous DNS settings. VPN DNS settings remained most probably set and, since they are reachable only from inside the VPN, your system now can't resolve qualified domain names. You need to set proper DNS manually while Eddie is not running. It is a swift procedure, please see here: https://support.apple.com/guide/mac-help/change-dns-settings-on-mac-mh14127/mac If you need some suggestion on the public DNS choice, we usually recommend Quad9 and OpenNIC for their commitment to privacy and net neutrality. Primary Quad9 DNSv4 address: 9.9.9.9. OpenNIC: 195.10.195.195 See also: https://opennic.org https://quad9.net Kind regards

Hello! The critical error: OpenVPN 2.3.18 is very old and doesn't support "data-ciphers" directive which is included in configuration files for OpenVPN 2.5 and higher version. Try to generate a configuration file for OpenVPN 2.4 (*), but more importantly upgrade Tunnelblick, if possible, to a version that runs at least OpenVPN 2.4 (if possible go straight to OpenVPN 2.7). See here a thorough list of versions and pick the most recent one that's supported by your macOS: https://tunnelblick.net/cRlsNotes.html (*) OpenVPN 2.4 is also very old and abandoned but AirVPN will still support it during 2026. In the Config Generator page please turn on the "Advanced" switch, then select "2.4" on the OpenVPN profile combo box. Then generate and download as usual. The first Tunnelblick release featuring OpenVPN 2.4 is Tunnelblick 3.6.10: https://tunnelblick.net/cRlsNotesOld.html Kind regards

Hello! In Windows 11, by default "Fast Startup" is enabled, so pressing briefly the on/off button when the machine is on will cause an Hybrid Shutdown + Partial Hibernation. In turn, this causes multiple problems (not only to Eddie). If Fast Startup is enabled, please disable it and test whether the problem disappears. Also make sure that Eddie's setting available in the Preferences > UI window, "Ask confirmation at exit", is NOT checked. NOTE: long pressing the on/off button will cause a power outage and therefore possible corruption of files and file system, so this should be avoided at all costs. Kind regards

@Kevig Hello! Which Eddie version are you running? Can you test Eddie 2.25 beta (if you haven't already done so) and check whether the same problem occurs? https://airvpn.org/forums/topic/79305-eddie-desktop-edition-225-beta-released/ Is the server OS capable to manage the ACPI hardware event triggered by pushing the on/off button? For example a Linux server fully supporting the underlying BIOS is able to catch the event and start a graceful shutdown (typically via acpid or systemd-logind), and this should ensure that Eddie exits cleanly. What is the OS of the server? Does the problem occur even when the shutdown is properly performed? Kind regards

Hello! Actually we do not publish a report similar to the one you linked but here it is: you can take those figures, divide by 3 and get a precise estimate. Kind regards

Hello! We managed to reproduce this, but it's not a "real" problem, it looks like expected behavior but at first we were fooled too. Vivaldi opens and causes key wallet access or other operations request, when it is run inside the namespace. This may happen for example because it is run by a different user, e.g. airvpn, so the configuration file path is different and the configuration file must be created the first time. While Vivaldi waits for authorization to access the wallet, it does not allow any connection. Check any other window that should open when you run Vivaldi through cuckoo by airvpn user (it's not brought in front by the DE and Vivaldi main window doesn't throw any warning, so you might be fooled as well) and you should find the prompt for the password for your desktop wallet (KDE wallet, just to mention an example) or any equivalent tool according to your Desktop Environment. When we fill in the request (necessary only once and for all for each account), Vivaldi goes on and works perfectly fine. Kind regards

Hello! Important update: OpenVPN 2.7 and DCO deployment entered its final stage. Check the update on this thread first message. Now you can start using OpenVPN + DCO on a wide portion of AirVPN infrastructure and very soon on all of it. Kind regards & datalove

@0bacon Hello! GTK warning and dconf error do not pertain to the Suite. It's unexpected that Vivaldi can't reach the Internet. Have you allowed Bluetit to select automatically an IP address for your "aircuckoo" namespace? Can we see your new Bluetit log and /etc/airvpn/bluetit.rc content? Kind regards

Today we're starting AirVPN 16th Birthday celebrations with big discounts on longer term plans. From a two servers service located in a single country providing a handful of Mbit/s, the baby has grown up to a wide infrastructure in 23 countries on four continents! AirVPN is now one of the few major consumer VPNs that is still independent. In other words, it is not owned by large corporations with diverse interests that interfere through editorial publications or conflict with privacy protection. Since our 15th birthday celebration, our customer base has grown remarkably, and we would like to thank all the old and new customers who chose or confirmed AirVPN. AirVPN has focused on comprehensive enhancements, including: line and server expansion to accommodate the outstanding customer growth. The infrastructure can now deliver up to 1,256,000 Mbit/s. Compared to the 970,000 Mbit/s available in June 2025 this is a 29.5% increase in less than a year AmneziaWG support deployment started on the client software and infrastructure (currently completed on Eddie Android edition) OpenVPN DCO (Data Channel Offload) support and kernel module deployment started on VPN servers the unlimited traffic quota for every and each customer subscription plan is confirmed remote inbound port forwarding feature has been confirmed for new customers too several bug fixes on the API and the account management panels On the software side: all AirVPN applications and libraries are free and open source software released under GPLv3 new, greatly improved Linux AirVPN Suite and Eddie Android editions Eddie Android edition implements, on top of several improvements, complete AmneziaWG support as well as a QUIC CPS database of real web sites enabling effective circumvention of new blocks against VPN protocols enforced in various countries If you're already our customer and you wish to extend your stay, any additional subscription will be added to your existing subscriptions and you won't lose any days. Check the promotional prices here: https://airvpn.org/buy Promotion will end on June the 16th, 2026 (UTC). Kind regards and datalove AirVPN Staff 

@0bacon Hello! AirVPN Suite 2.1.0 Release Candidate 1 is available. It addresses some problems related to your case and features a stricter check to avoid entering entire subnets for the namespace. A single address is required (in your case, anyway, you can also rely on automatic choice, since you're behind a NAT). Feel free to test the new Suite version and check whether the problems are resolved. Bluetit is linked statically against libxml2 so the problem is Cuckoo-only in the 2.0.0 Suite. On Suite 2.1.0 version, Cuckoo is no more linked (dynamically) against libxml2 because it does not need it anymore and the problem gets solved for Cuckoo too. Kind regards

Hello! We're glad to announce that AirVPN Suite 2.1.0 Release Candidate 1 is now available. It features an additional bug fix, a few more refinements on IPv6 management and improved traffic splitting namespace management. Please see the first message of this thread for complete description, full changelog and download URLs. Thank you in advance if you wish to test! Please feel free to report any glitch and bug on this thread. Kind regards

Hello! Please follow this checklist: https://airvpn.org/forums/topic/66388-port-forwarding/?do=findComment&comment=243305 Kind regards

Hello! The cause of the problem (Table = off and improper traffic splitting setup) and its solution can be found in the "best answer" post of the thread. If they don't apply to you, please feel free to open your own thread. Kind regards

Hello! Please see here for a quick solution to the quoted critical error: https://airvpn.org/forums/topic/70745-eddie-cant-connect-to-any-server/?do=findComment&comment=249545 Kind regards

Hello! Excellent. We also see the ports as open, we can reach your service(s) from the Internet and we receive back a proper reply. The port tester is successful but remember that the test is only over TCP. Kind regards