Staff

Hello! AirVPN account password is the same (web site, Eddie, AirVPN Suite...). Then you have your system account password, prompted by the system and necessary to let Eddie run another process with superuser privileges. Finally, you may have a Master Password (optional) to encrypt and decrypt the configuration file. Kind regards

Hello! Just as there are by running High Sierra, which received the last security patches on 2020. If you are interested in security, first you should upgrade to a more modern system. High Sierra reached End of Life in 2020 and it suffers of critical vulnerabilities that are well known nowadays and that were never patched, we're sorry. We're also sorry to inform you that Hummingbird, on Intel based Mac systems, requires macOS 10.14 Mojave or higher version. Kind regards

Hello! You can consider Tunnelblick 3.8.8g: https://tunnelblick.net/downloadsDeprecated.html Kind regards

Hello, the minimization on the system tray when you start the GUI is configured by the "Start minimized" option in Eddie's "Preferences" > "UI" window. Plausibly you have this option enabled on the installing version and disabled on the portable version. If the app starts minimized you can bring up its main window by operating on its tray icon. Eddie's tray icon is a tiny cloud in a circle. Kind regards

Hello! Thanks a lot. Problems confirmed, they will be fixed and a new installations script will be available. For the readers: if you find issues with AirVPN Suite installation in the meantime, please do not hesitate to open a ticket and our support team will assist you promptly. Kind regards

Hello! The infrastructure is much better than it was 4 years ago. With the current information we can't help you, though. It is plausible that you're running old software that may cause problems, but it's not possible to say something for sure. Please open a ticket and the support team will ask you for additional information which may be instrumental to resolve your problem. On this public forum you might not want to publish specific data publicly. Kind regards

Hello! Not necessarily. On which exact OS do you see this behavior? Which software do you run for AmneziaWG connections? The proliferation of tun interfaces must not occur, unless you explicitly try multiple concurrent connections. In such a case you will see multiple active connection slots on your AirVPN client area, yes. Kind regards

Hello! This function is not available for WireGuard connections, but "dead connection slots", i.e. sessions without any successful handshake for 2 consecutive minutes, should be freed up within 2 minutes plus a slight delay due to backend operations and communications. If you have a ghost connection slot that is not freed up within 3-4 minutes please do not hesitate to open a ticket to let the support team investigate the matter. Kind regards

Hello! We're glad to inform you that infrastructural power up in Sweden will take place, probably throughout September and October. We're glad to know it! Kind regards

Hello! The SHA-256 checksum published on our website is provided specifically to allow users who sideload Eddie to verify the APK they downloaded. The APK is also cryptographically signed. The certificate fingerprint shown by apksigner can be used to verify the signing certificate of the APK, but the SHA-256 checksum published on our website is the reference we currently provide for independently verifying the downloaded APK. We may consider publishing the signing certificate fingerprint as additional information, now that we publish the APK already signed. Kind regards

Hello! Something else must be wrong because this does not seem to happen on a vanilla Debian 13 with KDE Plasma 5, we'll consult with developers. In the meantime can you please make sure that you have the latest Mono package available on the repositories? An alpha version (probably not ready for public testing) will be deployed for internal testing on mid-September. However, we can't still claim a definite date for a public alpha or beta version, we're sorry. If Eddie remains unusable, you can consider to run the AirVPN Suite, until a new Eddie version that gets rid of Mono comes out: https://airvpn.org/forums/topic/79336-airvpn-suite-resources/ The Suite offers more options such as per app traffic splitting, but it does not feature any GUI. Everything is driven from a command line interface. Currently only advantages, as Wayland and its compositors are still problematic on Debian 13 and need improvements, while X.Org is rock solid. On Debian 12 Wayland is almost unusable so there's no competition. Kind regards

Hello! This may mean that Wayland is still a problem and actually our tests are on X.Org based machines. You should consider to switch to X.Org and check whether all the problems get resolved. On Debian 13 and 12, the normal way is to select the Plasma (X.Org) session from SDDM. If you perform the test, please let us know whether the problems get resolved or not: Log out of Plasma. You do not need to reboot. At the SDDM login screen, select your user. Open the session menu, a button or icon near the lower-left corner. Choose Plasma (X11) or Plasma (X.Org). Log in. Run Eddie and check. I'd like to, but I don't know how. Can you explain to me? On KDE Plasma 5 on Wayland, the compositor is normally KWin, running as kwin_wayland. Use these commands to confirm: echo "$XDG_SESSION_TYPE" If it prints: wayland check the compositor process: ps -e | grep '[k]win_wayland' If the output shows (also) kwin_wayland, the compositor is KWin. If not, just send us the whole output. Kind regards

Hello! The GUI is mainly managed by Mono and this problem is not reproducible on our and our customers' Linux systems. Specifically, one of our testing systems is Debian 13 with KDE Plasma 5, and we don't see any problem at all. However, our DEs run on X.Org server, not on Wayland. Eddie and Mono may have various problems with Wayland on Debian 12, just like a lot of other applications have. You can consider to switch to X.Org. Can you also tell us which compositor is used in your Plasma environment (in Plasma, this is typically KWin)? Next Eddie GUI will not need Mono anymore and Wayland compatibility will be improved, but probably not on systems with archaic packages like Debian 12 (see below). But you can consider to upgrade to Debian 13. Debian 12 Wayland support was not ready for everyday use, while things improved on Debian 13. Also, Debian 12 regular security support ended on June 2026 and its kernel is very old, therefore upgrading to Debian 13 is in any case a good idea if possible. Also consider that Debian 13 is now the main development platform for Eddie Linux edition. Kind regards

Hello! Please check here first, just in case: https://airvpn.org/forums/topic/70164-linux-network-lock-and-firewalld/ Kind regards

Hello! @Flexion informed the support team that the problem was caused by the specific configuration of a private tracker limiting downloads for new users for a certain period of time. Therefore, "non-priority user" will have trouble in seeding. 🙄 Case closed. 😁 Kind regards