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Hello, "Failed - Network error" is the message Chrome, Edge and other Chromium browsers show when a download is interrupted before it completes, so we need a few details to understand where it breaks: 1. What are you trying to download? Eddie (which version and operating system), another file from our website, or any file while you are connected to AirVPN? 2. Does the same download work when you are NOT connected to the VPN? And when connected, does it fail on every server or only on some? 3. If you are connected through AirVPN when it fails: which client (Eddie, WireGuard, OpenVPN), which protocol and which server? In the meantime, please try: another browser (for example Firefox), or a private window with extensions disabled; temporarily disabling the download/web scanning of your antivirus, which often interrupts downloads with exactly this error; if you are on the VPN, another server, or switching between WireGuard and OpenVPN. Kind regards
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plausible0875 reacted to a post in a topic:
SOLVED - 10.4.0.1 DNS issue with WireGuard / OPNsense / NL servers ...
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plausible0875 reacted to a post in a topic:
SOLVED - 10.4.0.1 DNS issue with WireGuard / OPNsense / NL servers ...
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ANSWERED How Do I Stop This DNS Request Leak?
after_lunch replied to after_lunch's topic in Troubleshooting and Problems
Thanks, Staff. I've upgraded to 2.27.2 beta on both PCs, and that has indeed fixed the DNS server problem: ipleak.net now only shows AirVPN DNS servers. I've included a new System Report for info. And thanks also for the help with hiding long text! 😊 Eddie System/Environment Report - 2026-10-26 11:10:57.913 UTC Eddie version: 2.27.2 Eddie OS build: windows_x64 Eddie architecture: x64 OS type: Windows OS name: Windows 10 Pro OS version: 10.0.26300.0 OS architecture: x64 OS locale: en-GB Framework: v4.0.30319 OpenVPN: 2.7.7 - OpenSSL 3.6.3 9 Jun 2026, LZO 2.10 (C:\Program Files\AirVPN\openvpn.exe) Hummingbird: Not available WireGuard: 1.0 SSH: OpenSSH_for_Windows_9.5p2, LibreSSL 3.8.2 (C:\WINDOWS\System32\OpenSSH\\ssh.exe) SSL: 5.69 (C:\Program Files\AirVPN\stunnel.exe) Profile path: C:\Users\panic\AppData\Local\Eddie\default.profile Data path: C:\Users\panic\AppData\Local\Eddie Application path: C:\Program Files\AirVPN Executable path: C:\Program Files\AirVPN\Eddie-UI.exe Command line arguments: (1 args) path="home" Network Lock Active: Yes, Windows Filtering Platform Connected to VPN: Yes, Amansinaya OS support IPv4: Yes OS support IPv6: Yes Detected DNS: 10.128.0.1 Test DNS IPv4: Ok Test DNS IPv6: Failed Test Ping IPv4: 84 ms Test Ping IPv6: Failed Test HTTP IPv4: Ok Test HTTP IPv6: Error: Fetch url error:Couldn't connect to server Test HTTPS: Ok ---------------------------- Important options not at defaults: login: (omissis) password: (omissis) remember: True key: (omissis) servers.scoretype: latency areas.allowlist: rs,gb network.entry.iplayer: ipv4-only network.ipv6.mode: block wireguard.interface.mtu: 1280 gui.tray_minimized: False gui.notifications: False ---------------------------- Logs: . 2026-10-26 10:24:30.970 - Eddie version: 2.27.2 / windows_x64, System: Windows, Name: Windows 10 Pro, Version: 10.0.26300.0, Framework: v4.0.30319 . 2026-10-26 10:24:30.972 - Command line arguments (1): path="home" . 2026-10-26 10:24:30.987 - Privileged tools run from: install directory (secure, no staging) . 2026-10-26 10:24:30.987 - Runtime directory: C:\ProgramData\Eddie-VPN\run\service . 2026-10-26 10:24:31.059 - Collect network information . 2026-10-26 10:24:31.178 - Reading options from C:\Users\panic\AppData\Local\Eddie\default.profile . 2026-10-26 10:24:31.398 - WireGuard - Version: 1.0 . 2026-10-26 10:24:31.398 - OpenVPN - Version: 2.7.7 - OpenSSL 3.6.3 9 Jun 2026, LZO 2.10 (C:\Program Files\AirVPN\openvpn.exe) . 2026-10-26 10:24:31.398 - SSH - Version: OpenSSH_for_Windows_9.5p2, LibreSSL 3.8.2 (C:\WINDOWS\System32\OpenSSH\\ssh.exe) . 2026-10-26 10:24:31.398 - SSL - Version: 5.69 (C:\Program Files\AirVPN\stunnel.exe) I 2026-10-26 10:24:31.718 - Ready . 2026-10-26 10:24:32.448 - Collect information about AirVPN completed I 2026-10-26 10:24:35.540 - Checking login ... ! 2026-10-26 10:24:37.104 - Logged in. ! 2026-10-26 10:24:40.059 - Activation of Network Lock - Windows Filtering Platform I 2026-10-26 10:24:41.509 - Session starting. I 2026-10-26 10:24:41.552 - Checking authorization ... . 2026-10-26 10:24:41.955 - IPv6 disabled with packet filtering. ! 2026-10-26 10:24:41.958 - Connecting to Amansinaya (United Kingdom of Great Britain and Northern Ireland, London) . 2026-10-26 10:24:42.014 - Routes, add 146.70.179.196/32 for interface "Wi-Fi (Realtek RTL8852BE WiFi 6 802.11ax PCIe Adapter)". . 2026-10-26 10:24:42.129 - WireGuard > Setup start . 2026-10-26 10:24:42.350 - WireGuard > Setup complete . 2026-10-26 10:24:42.350 - WireGuard > Setup interface . 2026-10-26 10:24:42.525 - WireGuard > Received first handshake . 2026-10-26 10:24:42.541 - Interface Eddie metric changed from Automatic to 3, layer IPv4 . 2026-10-26 10:24:42.543 - Interface Eddie metric changed from Automatic to 3, layer IPv6 . 2026-10-26 10:24:42.556 - DNS leak protection with packet filtering enabled. . 2026-10-26 10:24:42.616 - DNS IPv4 of a network adapter forced (Eddie, from automatic to 10.128.0.1) . 2026-10-26 10:24:42.657 - DNS IPv4 of a network adapter forced (Wi-Fi, from automatic to 10.128.0.1) . 2026-10-26 10:24:42.719 - Routes, add 0.0.0.0/1 for interface "Eddie (Eddie Tunnel)". . 2026-10-26 10:24:42.780 - Routes, add 128.0.0.0/1 for interface "Eddie (Eddie Tunnel)". . 2026-10-26 10:24:42.840 - Routes, add 146.70.179.198/32 for interface "Eddie (Eddie Tunnel)". . 2026-10-26 10:24:42.840 - Routes, skipped for 2001:ac8:31:525:61a3:c751:921a:4767 : IPv6 blocked. . 2026-10-26 10:24:42.840 - Flushing DNS I 2026-10-26 10:24:42.878 - Checking route IPv4 I 2026-10-26 10:24:43.301 - Checking DNS . 2026-10-26 10:24:43.601 - Collect network information ! 2026-10-26 10:24:43.617 - Connected. . 2026-10-26 10:54:34.427 - Collect information about AirVPN completed ---------------------------- Network Info: { "routes": [ { "destination": "0.0.0.0\/0", "gateway": "192.168.0.1", "interface_index": 4, "metric": 0, "interface": "{135D77B3-D0A1-4CDE-90AF-BCB2DE482AE3}" }, { "destination": "0.0.0.0\/1", "gateway": "0.0.0.0", "interface_index": 42, "metric": 0, "interface": "{9E055712-D5E0-4126-8CA8-406099EB7720}" }, { "destination": "10.160.55.66\/32", "gateway": "0.0.0.0", "interface_index": 42, "metric": 256, "interface": "{9E055712-D5E0-4126-8CA8-406099EB7720}" }, { "destination": "127.0.0.0\/8", "gateway": "0.0.0.0", "interface_index": 1, "metric": 256, "interface": "{F05C0006-4662-11EF-858A-806E6F6E6963}" }, { "destination": "127.0.0.1\/32", "gateway": "0.0.0.0", "interface_index": 1, "metric": 256, "interface": "{F05C0006-4662-11EF-858A-806E6F6E6963}" }, { "destination": "127.255.255.255\/32", "gateway": "0.0.0.0", "interface_index": 1, "metric": 256, "interface": "{F05C0006-4662-11EF-858A-806E6F6E6963}" }, { "destination": "127.255.255.255\/32", "gateway": "0.0.0.0", "interface_index": 42, "metric": 256, "interface": "{9E055712-D5E0-4126-8CA8-406099EB7720}" }, { "destination": "128.0.0.0\/1", "gateway": "0.0.0.0", "interface_index": 42, "metric": 0, "interface": "{9E055712-D5E0-4126-8CA8-406099EB7720}" }, { "destination": "146.70.179.196\/32", "gateway": "192.168.0.1", "interface_index": 4, "metric": 0, "interface": "{135D77B3-D0A1-4CDE-90AF-BCB2DE482AE3}" }, { "destination": "146.70.179.198\/32", "gateway": "0.0.0.0", "interface_index": 42, "metric": 0, "interface": "{9E055712-D5E0-4126-8CA8-406099EB7720}" }, { "destination": "192.168.0.0\/24", "gateway": "0.0.0.0", "interface_index": 4, "metric": 256, "interface": "{135D77B3-D0A1-4CDE-90AF-BCB2DE482AE3}" }, { "destination": "192.168.0.28\/32", "gateway": "0.0.0.0", "interface_index": 4, "metric": 256, "interface": "{135D77B3-D0A1-4CDE-90AF-BCB2DE482AE3}" }, { "destination": "192.168.0.255\/32", "gateway": "0.0.0.0", "interface_index": 4, "metric": 256, "interface": "{135D77B3-D0A1-4CDE-90AF-BCB2DE482AE3}" }, { "destination": "224.0.0.0\/4", "gateway": "0.0.0.0", "interface_index": 1, "metric": 256, "interface": "{F05C0006-4662-11EF-858A-806E6F6E6963}" }, { "destination": "224.0.0.0\/4", "gateway": "0.0.0.0", "interface_index": 5, "metric": 256, "interface": "{196CF545-B9A1-4F08-8B4F-414D98AC5F5C}" }, { "destination": "224.0.0.0\/4", "gateway": "0.0.0.0", "interface_index": 4, "metric": 256, "interface": "{135D77B3-D0A1-4CDE-90AF-BCB2DE482AE3}" }, { "destination": "224.0.0.0\/4", "gateway": "0.0.0.0", "interface_index": 3, "metric": 256, "interface": "{0B92F4EE-5538-4446-93B6-F3A3EE4396FA}" }, { "destination": "224.0.0.0\/4", "gateway": "0.0.0.0", "interface_index": 17, "metric": 256, "interface": "{914E3B40-762D-4E7E-AC54-E2B5E3513A64}" }, { "destination": "224.0.0.0\/4", "gateway": "0.0.0.0", "interface_index": 42, "metric": 256, "interface": "{9E055712-D5E0-4126-8CA8-406099EB7720}" }, { "destination": "255.255.255.255\/32", "gateway": "0.0.0.0", "interface_index": 1, "metric": 256, "interface": "{F05C0006-4662-11EF-858A-806E6F6E6963}" }, { "destination": "255.255.255.255\/32", "gateway": "0.0.0.0", "interface_index": 5, "metric": 256, "interface": "{196CF545-B9A1-4F08-8B4F-414D98AC5F5C}" }, { "destination": "255.255.255.255\/32", "gateway": "0.0.0.0", "interface_index": 4, "metric": 256, "interface": "{135D77B3-D0A1-4CDE-90AF-BCB2DE482AE3}" }, { "destination": "255.255.255.255\/32", "gateway": "0.0.0.0", "interface_index": 3, "metric": 256, "interface": "{0B92F4EE-5538-4446-93B6-F3A3EE4396FA}" }, { "destination": "255.255.255.255\/32", "gateway": "0.0.0.0", "interface_index": 17, "metric": 256, "interface": "{914E3B40-762D-4E7E-AC54-E2B5E3513A64}" }, { "destination": "255.255.255.255\/32", "gateway": "0.0.0.0", "interface_index": 42, "metric": 256, "interface": "{9E055712-D5E0-4126-8CA8-406099EB7720}" }, { "destination": "::1\/128", "gateway": "::", "interface_index": 1, "metric": 256, "interface": "{F05C0006-4662-11EF-858A-806E6F6E6963}" }, { "destination": "fe80::\/64", "gateway": "::", "interface_index": 5, "metric": 256, "interface": "{196CF545-B9A1-4F08-8B4F-414D98AC5F5C}" }, { "destination": "fe80::\/64", "gateway": "::", "interface_index": 4, "metric": 256, "interface": "{135D77B3-D0A1-4CDE-90AF-BCB2DE482AE3}" }, { "destination": "fe80::\/64", "gateway": "::", "interface_index": 3, "metric": 256, "interface": "{0B92F4EE-5538-4446-93B6-F3A3EE4396FA}" }, { "destination": "fe80::\/64", "gateway": "::", "interface_index": 17, "metric": 256, "interface": "{914E3B40-762D-4E7E-AC54-E2B5E3513A64}" }, { "destination": "fe80::\/64", "gateway": "::", "interface_index": 42, "metric": 256, "interface": "{9E055712-D5E0-4126-8CA8-406099EB7720}" }, { "destination": "fe80::b13:7dcf:f8d8:f233\/128", "gateway": "::", "interface_index": 3, "metric": 256, "interface": "{0B92F4EE-5538-4446-93B6-F3A3EE4396FA}" }, { "destination": "fe80::193e:ad59:c6d3:6a86\/128", "gateway": "::", "interface_index": 42, "metric": 256, "interface": "{9E055712-D5E0-4126-8CA8-406099EB7720}" }, { "destination": "fe80::3a65:2b07:2a61:9227\/128", "gateway": "::", "interface_index": 5, "metric": 256, "interface": "{196CF545-B9A1-4F08-8B4F-414D98AC5F5C}" }, { "destination": "fe80::cb4f:3cb5:ead7:62b4\/128", "gateway": "::", "interface_index": 4, "metric": 256, "interface": "{135D77B3-D0A1-4CDE-90AF-BCB2DE482AE3}" }, { "destination": "fe80::ded3:1616:e075:8300\/128", "gateway": "::", "interface_index": 17, "metric": 256, "interface": "{914E3B40-762D-4E7E-AC54-E2B5E3513A64}" }, { "destination": "ff00::\/8", "gateway": "::", "interface_index": 1, "metric": 256, "interface": "{F05C0006-4662-11EF-858A-806E6F6E6963}" }, { "destination": "ff00::\/8", "gateway": "::", "interface_index": 5, "metric": 256, "interface": "{196CF545-B9A1-4F08-8B4F-414D98AC5F5C}" }, { "destination": "ff00::\/8", "gateway": "::", "interface_index": 4, "metric": 256, "interface": "{135D77B3-D0A1-4CDE-90AF-BCB2DE482AE3}" }, { "destination": "ff00::\/8", "gateway": "::", "interface_index": 3, "metric": 256, "interface": "{0B92F4EE-5538-4446-93B6-F3A3EE4396FA}" }, { "destination": "ff00::\/8", "gateway": "::", "interface_index": 17, "metric": 256, "interface": "{914E3B40-762D-4E7E-AC54-E2B5E3513A64}" }, { "destination": "ff00::\/8", "gateway": "::", "interface_index": 42, "metric": 256, "interface": "{9E055712-D5E0-4126-8CA8-406099EB7720}" } ], "ipv4-default-gateway": "192.168.0.1", "ipv4-default-interface": "{135D77B3-D0A1-4CDE-90AF-BCB2DE482AE3}", "interfaces": [ { "friendly": "Eddie", "id": "{9E055712-D5E0-4126-8CA8-406099EB7720}", "name": "Eddie", "description": "Eddie Tunnel", "type": "Virtual", "status": "Up", "bytes_received": "228975468", "bytes_sent": "14135312", "support_ipv4": true, "support_ipv6": true, "ips": [ "fe80::193e:ad59:c6d3:6a86", "10.160.55.66" ], "bind": true, "dns4": "10.128.0.1", "dns6": "" }, { "friendly": "Ethernet", "id": "{196CF545-B9A1-4F08-8B4F-414D98AC5F5C}", "name": "Ethernet", "description": "Realtek PCIe GbE Family Controller", "type": "Ethernet", "status": "Down", "bytes_received": "0", "bytes_sent": "0", "support_ipv4": true, "support_ipv6": true, "ips": [ "fe80::3a65:2b07:2a61:9227", "169.254.74.207" ], "bind": true, "dns4": "", "dns6": "", "device_id": "PCI\\VEN_10EC&DEV_8168&SUBSYS_0C7D1028&REV_1B" }, { "friendly": "Local Area Connection* 1", "id": "{0B92F4EE-5538-4446-93B6-F3A3EE4396FA}", "name": "Local Area Connection* 1", "description": "Microsoft Wi-Fi Direct Virtual Adapter", "type": "Wireless80211", "status": "Down", "bytes_received": "0", "bytes_sent": "0", "support_ipv4": true, "support_ipv6": true, "ips": [ "fe80::b13:7dcf:f8d8:f233", "169.254.184.4" ], "bind": true, "dns4": "", "dns6": "", "device_id": "{5d624f94-8850-40c3-a3fa-a4fd2080baf3}\\vwifimp_wfd" }, { "friendly": "Local Area Connection* 2", "id": "{914E3B40-762D-4E7E-AC54-E2B5E3513A64}", "name": "Local Area Connection* 2", "description": "Microsoft Wi-Fi Direct Virtual Adapter #2", "type": "Wireless80211", "status": "Down", "bytes_received": "0", "bytes_sent": "0", "support_ipv4": true, "support_ipv6": true, "ips": [ "fe80::ded3:1616:e075:8300", "169.254.107.63" ], "bind": true, "dns4": "", "dns6": "", "device_id": "{5d624f94-8850-40c3-a3fa-a4fd2080baf3}\\vwifimp_wfd" }, { "friendly": "Wi-Fi", "id": "{135D77B3-D0A1-4CDE-90AF-BCB2DE482AE3}", "name": "Wi-Fi", "description": "Realtek RTL8852BE WiFi 6 802.11ax PCIe Adapter", "type": "Wireless80211", "status": "Up", "bytes_received": "244007190", "bytes_sent": "17668859", "support_ipv4": true, "support_ipv6": true, "ips": [ "fe80::cb4f:3cb5:ead7:62b4", "192.168.0.28" ], "bind": true, "dns4": "10.128.0.1", "dns6": "", "device_id": "PCI\\VEN_10EC&DEV_B852&SUBSYS_B88710EC" }, { "friendly": "Loopback Pseudo-Interface 1", "id": "{F05C0006-4662-11EF-858A-806E6F6E6963}", "name": "Loopback Pseudo-Interface 1", "description": "Software Loopback Interface 1", "type": "Loopback", "status": "Up", "bytes_received": "0", "bytes_sent": "0", "support_ipv4": true, "support_ipv6": true, "ips": [ "::1", "127.0.0.1" ], "bind": true, "dns4": "", "dns6": null } ] } ---------------------------- ovpn-dco version: tap-windows6 version: ---------------------------- ipconfig /all: Windows IP Configuration Host Name . . . . . . . . . . . . : MAIN Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Unknown adapter Eddie: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Eddie Tunnel Physical Address. . . . . . . . . : DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::193e:ad59:c6d3:6a86%42(Preferred) IPv4 Address. . . . . . . . . . . : 10.160.55.66(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.255 Default Gateway . . . . . . . . . : DNS Servers . . . . . . . . . . . : 10.128.0.1 NetBIOS over Tcpip. . . . . . . . : Enabled Ethernet adapter Ethernet: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Realtek PCIe GbE Family Controller Physical Address. . . . . . . . . : D0-46-0C-8F-96-A5 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Wireless LAN adapter Local Area Connection* 1: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter Physical Address. . . . . . . . . : 46-FA-66-81-06-73 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Wireless LAN adapter Local Area Connection* 2: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2 Physical Address. . . . . . . . . : 4A-FA-66-81-06-73 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Wireless LAN adapter Wi-Fi: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Realtek RTL8852BE WiFi 6 802.11ax PCIe Adapter Physical Address. . . . . . . . . : 44-FA-66-81-06-73 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::cb4f:3cb5:ead7:62b4%4(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.0.28(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : 26 October 2026 10:10:15 Lease Expires . . . . . . . . . . : 27 October 2026 10:10:14 Default Gateway . . . . . . . . . : 192.168.0.1 DHCP Server . . . . . . . . . . . : 192.168.0.1 DHCPv6 IAID . . . . . . . . . . . : 71629414 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-2E-4D-7E-BC-D0-46-0C-8F-96-A5 DNS Servers . . . . . . . . . . . : 10.128.0.1 NetBIOS over Tcpip. . . . . . . . : Enabled -
I'v tried to download several times over several days and it starts but it fails every time. "Failed - Network error"
- Last week
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It was Chkdsk, had to force scan and fix, all good now, thanks Staff! We can go ahead and close this ticket now. -
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@Nitrox Hello! Thank you for the report, it shows the cause. Your system has two Eddie tunnel adapters, "Eddie" and "Eddie 1". "Eddie 1" was left behind by an earlier session that did not close properly (the log starts with "Recovery. Unexpected crash?"): even after Eddie has disconnected, it is still up with a VPN address and it still holds the VPN routes 0.0.0.0/1 and 128.0.0.0/1. When Eddie connects, the new tunnel itself works (the WireGuard handshake succeeds), but Windows answers that the VPN routes "already exist", so your traffic goes to the stale adapter instead of the new tunnel. The route check then times out, Eddie disconnects and tries the next server, which is the loop you see. After Eddie gives up, those leftover routes still capture all your traffic, which is why the internet stays blocked until you restart: the restart removes the stale adapter. To fix it: 1. Close Eddie completely. 2. Restart Windows using Start > Power > Restart, not Shut down followed by powering on. With Windows Fast Startup enabled (the default), a shutdown does not fully reset the system, while Restart always does. 3. If the problem comes back, close Eddie, open Device Manager, select View > Show hidden devices, expand "Network adapters" and uninstall every "Eddie Tunnel" entry (for example "Eddie Tunnel" and "Eddie Tunnel #2"). Then restart Windows (Restart, as above) and start Eddie, which will create a new adapter when it connects. If the problem persists after these steps, please attach a new system report generated right after a failed connection attempt, before closing Eddie or restarting Windows. Kind regards
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Hello! Please ignore our previous message in this thread: it was meant for another topic. Deleted. This error is caused by a bug of Eddie 2.26.2 (and earlier) on macOS. To check the application's integrity, Eddie stores a small file in the system folder /Library/PrivilegedHelperTools. On Macs where that folder does not exist yet, because no other application has created it, the file cannot be saved and Eddie refuses to start with exactly this message. The bug is fixed in Eddie 2.27.2 beta. Please download it from here: https://airvpn.org/forums/topic/81340-eddie-desktop-edition-227-beta-released/ Select the right package for your Mac (Apple Silicon or Intel), quit Eddie, copy the new Eddie into your Applications folder replacing the old one, then open it from Applications. Your settings are kept. If the error still appears with 2.27.2, please post the complete message: this version also prints the reason of the failure in parentheses, which tells us what is going wrong. Kind regards
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.thumb.png.8be84fd39f94c1640ac8c5456fbf3449.png)
"connect to a recommended server" button grayed out
Staff replied to dmandingo's topic in Troubleshooting and Problems
@dmandingo Hello! The cause is the very old Eddie version. After our recent server upgrades, Eddie 2.16.3 no longer recognizes the connection modes offered by our servers as compatible, so it has no server it can connect to, even though nothing changed on your computer. This is why the "Connect to a recommended server" button is grayed out and why the protocol choice cannot be saved. Your account is not the problem. Windows 7 is no longer supported: current Eddie releases (2.26 and later) do not run on it, and no fixes are planned for it. Two options remain, both without guarantee: 1. Eddie 2.24.6, the last version that runs on Windows 7: https://airvpn.org/windows/ > "Other versions" > 2.24.6 > "Windows 8 / 7". It needs Microsoft .NET Framework 4.8, and on some Windows 7 computers it cannot install its network drivers. OR 2. The official WireGuard client 0.5.3, the last release for Windows 7, with a configuration file from our Config Generator (https://airvpn.org/generator/). Support team sent you the detailed step-by-step instructions for both options in reply to your support ticket. The reliable long-term solution is a computer with a supported operating system (Windows 10 or 11, Linux or macOS) and the current Eddie, which works with the same account. Kind regards -
Hello! Assuming that you run Eddie Android edition, please check (tick) "Do not show anymore" at the bottom of the image, then select "Ok". Kind regards
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Problem solved. Kind regards
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ANSWERED How Do I Stop This DNS Request Leak?
Staff replied to after_lunch's topic in Troubleshooting and Problems
@after_lunch Hello! Thank you for the complete report, it shows what is happening. Your Wi-Fi adapter gets its DNS servers from your router: 194.168.4.100 and 194.168.8.100, which are your ISP's resolvers. Eddie 2.26.2 sets the AirVPN DNS (10.128.0.1) only on its own adapter, and in some circumstances its DNS leak protection fails to block queries sent to the resolvers of the other adapters. This is a known bug of 2.26.2, and your report matches it: Network Lock is active and the log says "DNS leak protection with packet filtering enabled", yet Windows still reaches your ISP's resolvers. You can solve it in one of two ways: 1. Stay on 2.26.2 and apply a workaround: open Eddie's Preferences > DNS, enable "Force all network interfaces for DNS", save, then disconnect and reconnect. OR 2. Upgrade to Eddie 2.27.2 beta, which contains the fix: https://airvpn.org/forums/topic/81340-eddie-desktop-edition-227-beta-released/ Then repeat the test on ipleak.net while connected: only AirVPN DNS servers should be listed. If your ISP's resolvers still appear after the workaround, please switch to 2.27.2, and if they persist there too, post a new system report. About hiding long text: the forum does not convert spoiler tags typed by hand. Use the Spoiler button in the editor toolbar and paste the text inside the box that appears, or simply attach the report as a .txt file. Kind regards -
ANSWERED How Do I Stop This DNS Request Leak?
after_lunch posted a topic in Troubleshooting and Problems
I keep ipleak.net in my Firefox browser's bookmarks toolbar, and I check it probably every one or two weeks. In the past, with eddie enabled, I only see an Air VPN server in the DNS addresses. Today, I can also see DNS servers for my ISP. I get the same result if I switch to Microsoft Edge, or to my other desktop PC. (Both PCs are Dell Inspiron 3030s with identical build and software.) And can someone please remind me of the correct tags to use on this forum to conceal text. I will then edit the post. Eddie System/Environment Report - 2026-10-25 14:00:56 UTC Eddie version: 2.26.2 Eddie OS build: windows_x64 Eddie architecture: x64 OS type: Windows OS name: Windows 10 Pro OS version: 10.0.26300.0 OS architecture: x64 OS locale: en-GB Framework: v4.0.30319 OpenVPN: 2.7.3 - OpenSSL 3.6.2 7 Apr 2026, LZO 2.10 (C:\Program Files\AirVPN\openvpn.exe) Hummingbird: Not available WireGuard: 1.0 SSH: OpenSSH_for_Windows_9.5p2, LibreSSL 3.8.2 (C:\WINDOWS\System32\OpenSSH\\ssh.exe) SSL: 5.69 (C:\Program Files\AirVPN\stunnel.exe) Profile path: C:\Users\panic\AppData\Local\Eddie\default.profile Data path: C:\Users\panic\AppData\Local\Eddie Application path: C:\Program Files\AirVPN Executable path: C:\Program Files\AirVPN\Eddie-UI.exe Command line arguments: (1 args) path="home" Network Lock Active: Yes, Windows Filtering Platform Connected to VPN: Yes, Baiduri OS support IPv4: Yes OS support IPv6: Yes Detected DNS: 10.128.0.1,194.168.4.100,194.168.8.100 Test DNS IPv4: Ok Test DNS IPv6: Failed Test Ping IPv4: 52 ms Test Ping IPv6: Failed Test HTTP IPv4: Ok Test HTTP IPv6: Error: Fetch url error:Couldn't connect to server Test HTTPS: Ok ---------------------------- Important options not at defaults: login: (omissis) password: (omissis) remember: True key: (omissis) servers.scoretype: Latency areas.allowlist: rs,gb proxy.mode: none network.entry.iplayer: ipv4-only network.ipv6.mode: block wireguard.interface.mtu: 1280 gui.tray_minimized: False gui.notifications: False ---------------------------- Logs: . 2026.10.25 13:26:59 - Eddie version: 2.26.2 / windows_x64, System: Windows, Name: Windows 10 Pro, Version: 10.0.26300.0, Framework: v4.0.30319 . 2026.10.25 13:26:59 - Command line arguments (1): path="home" . 2026.10.25 13:26:59 - Privileged tools run from: install directory (secure, no staging) . 2026.10.25 13:26:59 - Runtime directory: C:\ProgramData\Eddie-VPN\run\service . 2026.10.25 13:26:59 - Collect network information . 2026.10.25 13:26:59 - Reading options from C:\Users\panic\AppData\Local\Eddie\default.profile . 2026.10.25 13:26:59 - WireGuard - Version: 1.0 . 2026.10.25 13:26:59 - OpenVPN - Version: 2.7.3 - OpenSSL 3.6.2 7 Apr 2026, LZO 2.10 (C:\Program Files\AirVPN\openvpn.exe) . 2026.10.25 13:26:59 - SSH - Version: OpenSSH_for_Windows_9.5p2, LibreSSL 3.8.2 (C:\WINDOWS\System32\OpenSSH\\ssh.exe) . 2026.10.25 13:26:59 - SSL - Version: 5.69 (C:\Program Files\AirVPN\stunnel.exe) I 2026.10.25 13:26:59 - Ready . 2026.10.25 13:27:00 - Collect information about AirVPN completed I 2026.10.25 13:27:01 - Checking login ... ! 2026.10.25 13:27:02 - Logged in. ! 2026.10.25 13:27:06 - Activation of Network Lock - Windows Filtering Platform I 2026.10.25 13:27:08 - Session starting. I 2026.10.25 13:27:08 - Checking authorization ... . 2026.10.25 13:27:09 - IPv6 disabled with packet filtering. ! 2026.10.25 13:27:09 - Connecting to Baiduri (United Kingdom of Great Britain and Northern Ireland, London) . 2026.10.25 13:27:09 - Routes, add 81.92.203.132/32 for interface "Wi-Fi (Realtek RTL8852BE WiFi 6 802.11ax PCIe Adapter)". . 2026.10.25 13:27:09 - WireGuard > Setup start . 2026.10.25 13:27:09 - WireGuard > Setup complete . 2026.10.25 13:27:09 - WireGuard > Setup interface . 2026.10.25 13:27:09 - WireGuard > Received first handshake . 2026.10.25 13:27:09 - Interface Eddie metric changed from Automatic to 3, layer IPv4 . 2026.10.25 13:27:09 - Interface Eddie metric changed from Automatic to 3, layer IPv6 . 2026.10.25 13:27:09 - DNS leak protection with packet filtering enabled. . 2026.10.25 13:27:10 - DNS IPv4 of a network adapter forced (Eddie, from automatic to 10.128.0.1) . 2026.10.25 13:27:10 - Routes, add 0.0.0.0/1 for interface "Eddie (Eddie Tunnel)". . 2026.10.25 13:27:10 - Routes, add 128.0.0.0/1 for interface "Eddie (Eddie Tunnel)". . 2026.10.25 13:27:10 - Routes, add 81.92.203.134/32 for interface "Eddie (Eddie Tunnel)". . 2026.10.25 13:27:10 - Routes, skipped for 2001:ac8:31:369:7119:de82:79f:a44f : IPv6 blocked. . 2026.10.25 13:27:10 - Flushing DNS I 2026.10.25 13:27:10 - Checking route IPv4 I 2026.10.25 13:27:10 - Checking DNS . 2026.10.25 13:27:10 - Collect network information ! 2026.10.25 13:27:11 - Connected. . 2026.10.25 13:57:01 - Collect information about AirVPN completed ---------------------------- Network Info: { "routes": [ { "destination": "0.0.0.0\/0", "gateway": "192.168.0.1", "interface_index": 4, "metric": 0, "interface": "{135D77B3-D0A1-4CDE-90AF-BCB2DE482AE3}" }, { "destination": "0.0.0.0\/1", "gateway": "0.0.0.0", "interface_index": 32, "metric": 0, "interface": "{C32D3F48-2DD9-4F06-8119-D736C937352D}" }, { "destination": "10.160.55.66\/32", "gateway": "0.0.0.0", "interface_index": 32, "metric": 256, "interface": "{C32D3F48-2DD9-4F06-8119-D736C937352D}" }, { "destination": "81.92.203.132\/32", "gateway": "192.168.0.1", "interface_index": 4, "metric": 0, "interface": "{135D77B3-D0A1-4CDE-90AF-BCB2DE482AE3}" }, { "destination": "81.92.203.134\/32", "gateway": "0.0.0.0", "interface_index": 32, "metric": 0, "interface": "{C32D3F48-2DD9-4F06-8119-D736C937352D}" }, { "destination": "127.0.0.0\/8", "gateway": "0.0.0.0", "interface_index": 1, "metric": 256, "interface": "{F05C0006-4662-11EF-858A-806E6F6E6963}" }, { "destination": "127.0.0.1\/32", "gateway": "0.0.0.0", "interface_index": 1, "metric": 256, "interface": "{F05C0006-4662-11EF-858A-806E6F6E6963}" }, { "destination": "127.255.255.255\/32", "gateway": "0.0.0.0", "interface_index": 1, "metric": 256, "interface": "{F05C0006-4662-11EF-858A-806E6F6E6963}" }, { "destination": "127.255.255.255\/32", "gateway": "0.0.0.0", "interface_index": 32, "metric": 256, "interface": "{C32D3F48-2DD9-4F06-8119-D736C937352D}" }, { "destination": "128.0.0.0\/1", "gateway": "0.0.0.0", "interface_index": 32, "metric": 0, "interface": "{C32D3F48-2DD9-4F06-8119-D736C937352D}" }, { "destination": "192.168.0.0\/24", "gateway": "0.0.0.0", "interface_index": 4, "metric": 256, "interface": "{135D77B3-D0A1-4CDE-90AF-BCB2DE482AE3}" }, { "destination": "192.168.0.28\/32", "gateway": "0.0.0.0", "interface_index": 4, "metric": 256, "interface": "{135D77B3-D0A1-4CDE-90AF-BCB2DE482AE3}" }, { "destination": "192.168.0.255\/32", "gateway": "0.0.0.0", "interface_index": 4, "metric": 256, "interface": "{135D77B3-D0A1-4CDE-90AF-BCB2DE482AE3}" }, { "destination": "224.0.0.0\/4", "gateway": "0.0.0.0", "interface_index": 1, "metric": 256, "interface": "{F05C0006-4662-11EF-858A-806E6F6E6963}" }, { "destination": "224.0.0.0\/4", "gateway": "0.0.0.0", "interface_index": 5, "metric": 256, "interface": "{196CF545-B9A1-4F08-8B4F-414D98AC5F5C}" }, { "destination": "224.0.0.0\/4", "gateway": "0.0.0.0", "interface_index": 4, "metric": 256, "interface": "{135D77B3-D0A1-4CDE-90AF-BCB2DE482AE3}" }, { "destination": "224.0.0.0\/4", "gateway": "0.0.0.0", "interface_index": 3, "metric": 256, "interface": "{0B92F4EE-5538-4446-93B6-F3A3EE4396FA}" }, { "destination": "224.0.0.0\/4", "gateway": "0.0.0.0", "interface_index": 16, "metric": 256, "interface": "{914E3B40-762D-4E7E-AC54-E2B5E3513A64}" }, { "destination": "224.0.0.0\/4", "gateway": "0.0.0.0", "interface_index": 32, "metric": 256, "interface": "{C32D3F48-2DD9-4F06-8119-D736C937352D}" }, { "destination": "255.255.255.255\/32", "gateway": "0.0.0.0", "interface_index": 1, "metric": 256, "interface": "{F05C0006-4662-11EF-858A-806E6F6E6963}" }, { "destination": "255.255.255.255\/32", "gateway": "0.0.0.0", "interface_index": 5, "metric": 256, "interface": "{196CF545-B9A1-4F08-8B4F-414D98AC5F5C}" }, { "destination": "255.255.255.255\/32", "gateway": "0.0.0.0", "interface_index": 4, "metric": 256, "interface": "{135D77B3-D0A1-4CDE-90AF-BCB2DE482AE3}" }, { "destination": "255.255.255.255\/32", "gateway": "0.0.0.0", "interface_index": 3, "metric": 256, "interface": "{0B92F4EE-5538-4446-93B6-F3A3EE4396FA}" }, { "destination": "255.255.255.255\/32", "gateway": "0.0.0.0", "interface_index": 16, "metric": 256, "interface": "{914E3B40-762D-4E7E-AC54-E2B5E3513A64}" }, { "destination": "255.255.255.255\/32", "gateway": "0.0.0.0", "interface_index": 32, "metric": 256, "interface": "{C32D3F48-2DD9-4F06-8119-D736C937352D}" }, { "destination": "::1\/128", "gateway": "::", "interface_index": 1, "metric": 256, "interface": "{F05C0006-4662-11EF-858A-806E6F6E6963}" }, { "destination": "fe80::\/64", "gateway": "::", "interface_index": 5, "metric": 256, "interface": "{196CF545-B9A1-4F08-8B4F-414D98AC5F5C}" }, { "destination": "fe80::\/64", "gateway": "::", "interface_index": 4, "metric": 256, "interface": "{135D77B3-D0A1-4CDE-90AF-BCB2DE482AE3}" }, { "destination": "fe80::\/64", "gateway": "::", "interface_index": 3, "metric": 256, "interface": "{0B92F4EE-5538-4446-93B6-F3A3EE4396FA}" }, { "destination": "fe80::\/64", "gateway": "::", "interface_index": 16, "metric": 256, "interface": "{914E3B40-762D-4E7E-AC54-E2B5E3513A64}" }, { "destination": "fe80::\/64", "gateway": "::", "interface_index": 32, "metric": 256, "interface": "{C32D3F48-2DD9-4F06-8119-D736C937352D}" }, { "destination": "fe80::b13:7dcf:f8d8:f233\/128", "gateway": "::", "interface_index": 3, "metric": 256, "interface": "{0B92F4EE-5538-4446-93B6-F3A3EE4396FA}" }, { "destination": "fe80::193e:ad59:c6d3:6a86\/128", "gateway": "::", "interface_index": 32, "metric": 256, "interface": "{C32D3F48-2DD9-4F06-8119-D736C937352D}" }, { "destination": "fe80::3a65:2b07:2a61:9227\/128", "gateway": "::", "interface_index": 5, "metric": 256, "interface": "{196CF545-B9A1-4F08-8B4F-414D98AC5F5C}" }, { "destination": "fe80::cb4f:3cb5:ead7:62b4\/128", "gateway": "::", "interface_index": 4, "metric": 256, "interface": "{135D77B3-D0A1-4CDE-90AF-BCB2DE482AE3}" }, { "destination": "fe80::ded3:1616:e075:8300\/128", "gateway": "::", "interface_index": 16, "metric": 256, "interface": "{914E3B40-762D-4E7E-AC54-E2B5E3513A64}" }, { "destination": "ff00::\/8", "gateway": "::", "interface_index": 1, "metric": 256, "interface": "{F05C0006-4662-11EF-858A-806E6F6E6963}" }, { "destination": "ff00::\/8", "gateway": "::", "interface_index": 5, "metric": 256, "interface": "{196CF545-B9A1-4F08-8B4F-414D98AC5F5C}" }, { "destination": "ff00::\/8", "gateway": "::", "interface_index": 4, "metric": 256, "interface": "{135D77B3-D0A1-4CDE-90AF-BCB2DE482AE3}" }, { "destination": "ff00::\/8", "gateway": "::", "interface_index": 3, "metric": 256, "interface": "{0B92F4EE-5538-4446-93B6-F3A3EE4396FA}" }, { "destination": "ff00::\/8", "gateway": "::", "interface_index": 16, "metric": 256, "interface": "{914E3B40-762D-4E7E-AC54-E2B5E3513A64}" }, { "destination": "ff00::\/8", "gateway": "::", "interface_index": 32, "metric": 256, "interface": "{C32D3F48-2DD9-4F06-8119-D736C937352D}" } ], "ipv4-default-gateway": "192.168.0.1", "ipv4-default-interface": "{135D77B3-D0A1-4CDE-90AF-BCB2DE482AE3}", "interfaces": [ { "friendly": "Eddie", "id": "{C32D3F48-2DD9-4F06-8119-D736C937352D}", "name": "Eddie", "description": "Eddie Tunnel", "type": "Virtual", "status": "Up", "bytes_received": "29738000", "bytes_sent": "7486288", "support_ipv4": true, "support_ipv6": true, "ips": [ "fe80::193e:ad59:c6d3:6a86", "10.160.55.66" ], "bind": true, "dns4": "10.128.0.1", "dns6": "" }, { "friendly": "Ethernet", "id": "{196CF545-B9A1-4F08-8B4F-414D98AC5F5C}", "name": "Ethernet", "description": "Realtek PCIe GbE Family Controller", "type": "Ethernet", "status": "Down", "bytes_received": "0", "bytes_sent": "0", "support_ipv4": true, "support_ipv6": true, "ips": [ "fe80::3a65:2b07:2a61:9227", "169.254.74.207" ], "bind": true, "dns4": "", "dns6": "", "device_id": "PCI\\VEN_10EC&DEV_8168&SUBSYS_0C7D1028&REV_1B" }, { "friendly": "Local Area Connection* 1", "id": "{0B92F4EE-5538-4446-93B6-F3A3EE4396FA}", "name": "Local Area Connection* 1", "description": "Microsoft Wi-Fi Direct Virtual Adapter", "type": "Wireless80211", "status": "Down", "bytes_received": "0", "bytes_sent": "0", "support_ipv4": true, "support_ipv6": true, "ips": [ "fe80::b13:7dcf:f8d8:f233", "169.254.184.4" ], "bind": true, "dns4": "", "dns6": "", "device_id": "{5d624f94-8850-40c3-a3fa-a4fd2080baf3}\\vwifimp_wfd" }, { "friendly": "Local Area Connection* 2", "id": "{914E3B40-762D-4E7E-AC54-E2B5E3513A64}", "name": "Local Area Connection* 2", "description": "Microsoft Wi-Fi Direct Virtual Adapter #2", "type": "Wireless80211", "status": "Down", "bytes_received": "0", "bytes_sent": "0", "support_ipv4": true, "support_ipv6": true, "ips": [ "fe80::ded3:1616:e075:8300", "169.254.107.63" ], "bind": true, "dns4": "", "dns6": "", "device_id": "{5d624f94-8850-40c3-a3fa-a4fd2080baf3}\\vwifimp_wfd" }, { "friendly": "Wi-Fi", "id": "{135D77B3-D0A1-4CDE-90AF-BCB2DE482AE3}", "name": "Wi-Fi", "description": "Realtek RTL8852BE WiFi 6 802.11ax PCIe Adapter", "type": "Wireless80211", "status": "Up", "bytes_received": "58665844", "bytes_sent": "13793595", "support_ipv4": true, "support_ipv6": true, "ips": [ "fe80::cb4f:3cb5:ead7:62b4", "192.168.0.28" ], "bind": true, "dns4": "", "dns6": "", "device_id": "PCI\\VEN_10EC&DEV_B852&SUBSYS_B88710EC" }, { "friendly": "Loopback Pseudo-Interface 1", "id": "{F05C0006-4662-11EF-858A-806E6F6E6963}", "name": "Loopback Pseudo-Interface 1", "description": "Software Loopback Interface 1", "type": "Loopback", "status": "Up", "bytes_received": "0", "bytes_sent": "0", "support_ipv4": true, "support_ipv6": true, "ips": [ "::1", "127.0.0.1" ], "bind": true, "dns4": "", "dns6": null } ] } ---------------------------- ovpn-dco version: tap-windows6 version: ---------------------------- ipconfig /all: Windows IP Configuration Host Name . . . . . . . . . . . . : MAIN Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Unknown adapter Eddie: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Eddie Tunnel Physical Address. . . . . . . . . : DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::193e:ad59:c6d3:6a86%32(Preferred) IPv4 Address. . . . . . . . . . . : 10.160.55.66(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.255 Default Gateway . . . . . . . . . : DNS Servers . . . . . . . . . . . : 10.128.0.1 NetBIOS over Tcpip. . . . . . . . : Enabled Ethernet adapter Ethernet: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Realtek PCIe GbE Family Controller Physical Address. . . . . . . . . : D0-46-0C-8F-96-A5 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Wireless LAN adapter Local Area Connection* 1: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter Physical Address. . . . . . . . . : 46-FA-66-81-06-73 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Wireless LAN adapter Local Area Connection* 2: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2 Physical Address. . . . . . . . . : 4A-FA-66-81-06-73 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Wireless LAN adapter Wi-Fi: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Realtek RTL8852BE WiFi 6 802.11ax PCIe Adapter Physical Address. . . . . . . . . : 44-FA-66-81-06-73 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::cb4f:3cb5:ead7:62b4%4(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.0.28(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : 25 October 2026 13:12:02 Lease Expires . . . . . . . . . . : 26 October 2026 13:12:01 Default Gateway . . . . . . . . . : 192.168.0.1 DHCP Server . . . . . . . . . . . : 192.168.0.1 DHCPv6 IAID . . . . . . . . . . . : 71629414 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-2E-4D-7E-BC-D0-46-0C-8F-96-A5 DNS Servers . . . . . . . . . . . : 194.168.4.100 194.168.8.100 NetBIOS over Tcpip. . . . . . . . : Enabled[/spoiler] [spoiler=pc config]Device name MAIN Processor Intel(R) Core(TM) i7-14700 (2.10 GHz) Installed RAM 16.0 GB (15.7 GB usable) Graphics card Intel(R) UHD Graphics 770 (128 MB) Storage 132 GB of 954 GB used Device ID E232F94F-0C6E-438C-969E-713D7FE8F27A Product ID 00330-81477-76164-AA722 System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display -
At least on the 4-5 Canadian servers I tried. Using the site's built in "Test open" function and keep getting times outs. External checkers online seem to show it's not working either. Edit: The "virtual network adapter" setting somehow got turned off in Wiresock and that's what killed my VPN/portforwarding in Qbittorrent. Not sure how that happened. Turned it back on and it's connecting and seems to be port forwarding again. Sorry for the waste of time. -
How do I get past this really annoying advert on my firestick
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airvpn eddie... "connect to a recommended server" button grayed out logged in logged out ...no change, i deleted xml files from airvpn folder and restarted relogged in ...no change refreshed servers ...no change shut off anti virus program and restarted eddie ...no change i tried to uncheck automatic in protocols to try to Manually switch the protocol to OpenVPN TCP (Port 443) but when i click save it closes preferences without unchecking automatic box i still have months left on my plan, this just recently happened within last few days, i used airvpn just a few weeks ago and it worked fine i have windows 7 and eddie version 2.16.3 and havent updated anything or changed any preferences since it last worked fine, what else could be the issue -
Hi, I am unable to get my app running, it keeps throwing an error. I am on Mac OS Golden Gate 27.0.1 And the error is: Unable to obtain elevated privileges (required): Unable to start (Client not allowed: Integrity check failed )
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@zlump Hello! Thank you for the update, and sorry to hear about the restore. Not seeing any WireGuard adapter in Device Manager is expected at this point: both Eddie and the WireGuard application create that adapter only while a WireGuard connection is active, and remove it when the connection ends. There is nothing left to uninstall. About the TechRadar article: that bug affects "Always On VPN", a feature of the VPN client built into Windows (SSTP and IKEv2 connections). Eddie and the WireGuard application do not use it, so it does not explain the "cyclic redundancy check" error. Please continue like this: Let sfc, DISM and chkdsk finish, then tell us whether any of them reported errors it could not fix. If chkdsk finds disk errors, back up your files before anything else. A system restore can roll back or remove programs installed or updated after the restore point, so Eddie may be in an inconsistent state now. Exit Eddie, reinstall it from https://airvpn.org/windows/, restart Windows and try to connect with WireGuard again. If you get the same error, switch Eddie to OpenVPN as described in our previous message (Preferences > Protocols, uncheck "Automatic", select UDP 443) and tell us whether that connects. If you test the WireGuard application again, exit Eddie first, so that the two programs do not interfere. If it still does not connect, open the "Log" tab of the WireGuard application, activate the tunnel and paste here the lines of that attempt. They show whether Windows cannot create the adapter, as in Eddie, or whether the adapter is created but the connection does not complete. If the problem persists, a system report generated by Eddie right after a failed attempt is the most useful thing you can send us: https://airvpn.org/forums/topic/50663-youve-been-asked-for-a-support-filesystem-report-–-heres-what-to-do Kind regards
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[LIFTED] Temporary restrictions on the forum and support tickets: critical PHP vulnerabilities ...
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Hey, After updating the client to the newest version, when I manually start Eddie, sometimes he goes on a loop of trying to connect and disconecting. After that happens it blocks my internet, until i restart my pc. I have no idea why it's happening, and the fact that a simple restart can sometimes fix it, means that there is nothing other than Eddie that is to blame here. Attached logs in the file. Eddie.txt
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Erm, cannot reproduce. Does the problem still persist on your end if checked now?
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The infrastructure for handling port forwarding changed two years ago which has an effect on exit IP addresses: Every server has got multiple exit IP addresses, v4 and v6. Every account is linked to one of the v4 and v6 exit IP addresses. (I think every pool has a v4/v6 combo, and you can't change one and leave the other; if the pool is changed, both exits are changed.) The exit IP pool can be expanded with less effort than before in case the forwarded ports range in a pool is exhausted. I believe I remember single cases of Support switching the pool an account belongs to due to some problem or other, but it's not something a user can do at will, e.g. by use of the API to "rotate" one's exit address. So you can check the exit IPs of your connections and specify them, they won't change. -
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Yep, so WireGuard has completely disappeared from my device manager even with >Show Hidden devices, I am not seeing anything at all. I tried to use a .conf file into the tunnel on the WireGuard application from the Client Area, but it doesn't connect, any suggestions?
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Microsoft admits its Windows update to fix 'Always on VPN' issue didn't actually work | TechRadar It's looking like it was a recent bug from the latest Windows update
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Completely bricked my system yesterday, had to go to a restore point (Never do a network reset AND rollback updates), I am back online now, running sfc /scannow, DISM, and going to do chkdsk next. I'll keep you updated after these scans are complete.
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Hi! When testing on: https://ipleak.net I get errors. ( Never happened before ) What do you consider to be errors? Thanks in advance! /T
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Hello! What you describe usually means that the Ethernet adapter has been left with the VPN DNS servers. When Eddie connects, it sets AirVPN's DNS on your network adapters, and it puts the previous settings back when it disconnects. If Eddie is closed abruptly (a crash or a forced shutdown, for example), that restore may not happen. The Ethernet adapter then keeps a DNS server that can be reached only through the VPN, so Windows reports "no internet" unless Eddie is connected. Wi-Fi is not affected because it keeps its own settings. You can check it in a few seconds. With Eddie disconnected, open Command Prompt and run: ping 1.1.1.1 ipconfig /all If the ping gets replies while websites do not open, and the Ethernet adapter section of ipconfig shows "DNS Servers" starting with 10., this is the cause. To fix it: 1. Exit Eddie. 2. Press Windows+R, type ncpa.cpl and press Enter. 3. Right-click your Ethernet adapter > Properties. 4. Select "Internet Protocol Version 4 (TCP/IPv4)" > Properties, choose "Obtain DNS server address automatically" and confirm with OK. 5. Do the same for "Internet Protocol Version 6 (TCP/IPv6)", then close the window. Alternatively, run these two commands in a Command Prompt opened as administrator, replacing Ethernet with the exact name of your adapter if it is different: netsh interface ipv4 set dnsservers name="Ethernet" source=dhcp netsh interface ipv6 set dnsservers name="Ethernet" source=dhcp If the problem persists, please post the output of ipconfig /all, or send us a system report generated by Eddie following these instructions: https://airvpn.org/forums/topic/50663-youve-been-asked-for-a-support-filesystem-report-–-heres-what-to-do Kind regards
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@zlump Hello! Thank you for the log. Eddie reaches the server every time, but Windows refuses to create Eddie's WireGuard network adapter, with the error "Data error (cyclic redundancy check)". Eddie creates that adapter when it connects and removes it when it disconnects, so it is normal that you no longer see it among your network connections. Since the adapter cannot be created, every attempt fails after a few seconds and Eddie tries again, which is the loop you see. "Cyclic redundancy check" is a Windows error for data that cannot be read correctly. It usually means that a file of the WireGuard driver is damaged, which can happen after an interrupted Windows update or because of a disk problem. Please try these steps in order: 1. To get connected right away, open Eddie's Preferences > Protocols, uncheck "Automatic", select an OpenVPN protocol (for example UDP 443), save and connect. OpenVPN does not use the WireGuard driver. 2. To repair WireGuard, exit Eddie completely. Open Device Manager, choose View > Show hidden devices and expand "Network adapters". Uninstall every "WireGuard Tunnel" adapter you find, including greyed out ones, and if Windows offers to delete the driver, select that option. Restart Windows, reinstall Eddie from https://airvpn.org/windows/ and try WireGuard again. 3. If the error persists, open Command Prompt as administrator and run these commands one at a time, then restart Windows: sfc /scannow DISM /Online /Cleanup-Image /RestoreHealth chkdsk C: /scan If chkdsk reports errors, consider to back up your files, because the disk may be failing. If none of this helps, please send us a system report generated by Eddie right after a failed attempt, following these instructions: https://airvpn.org/forums/topic/50663-youve-been-asked-for-a-support-filesystem-report-–-heres-what-to-do Kind regards
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