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win10 : airvpn gui main windows dissapeared - tray works??

airvpn client windows 10

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#1 bts3232



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Posted 06 March 2016 - 08:44 AM

suddenly when i start up airvpn client in windows 10 i do not see the login page, but the tray icon dissapears, it is like the main window is 'off screen'. (taskbar appears as well as working tray icon through which i can connect. anybody else has these problems, thanksq

#2 sfasdfs



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Posted 08 March 2016 - 09:40 AM

I'm having the same issues on Windows 10 but also on Windows 8.1... No tray icon sometimes and not sure how to bring the GUI back without the tray icon.


On Windows 8.1 I've had this issue for years now. The tray icon sometimes dissapears when minimizing. In Win10 the AirVPN tray icon is often gone after coming back out of sleep, but AirVPN is still running in the background (no way to control it through GUI though). 



Kind of an irritating bug that has been around for very long... 

#3 elviin



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Posted 16 March 2016 - 07:25 AM

For Windows 7 it is ok for me. But for Mac OSX 10.11.13 I can see just the main top bar. There is no login window.

#4 mr_anderson



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Posted 20 March 2016 - 03:20 AM

Just started doing this to me in Windows 7 yesterday. I've uninstalled and reinstalled, don't know what else to do, and would appreciate some suggestions.

#5 mehāniskākaravīrs935


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Posted 21 March 2016 - 05:56 PM

I personally have not had this issue, but i would reccomend reinstalling and if issues persist submit a support ticket.




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Posted 26 July 2016 - 10:51 PM

I am having this problem also. With both the stable and beta release.

#7 LZ1


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Posted 26 July 2016 - 11:03 PM

Hello !

Do the windows event logs say anything?

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#8 Zod



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Posted 29 September 2016 - 01:02 PM

Killing explorer.exe and restarting it brings the icon back for me on Win10.

#9 Dewey Banks

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Posted 08 July 2017 - 06:42 PM

I am running Windows 10 64 bit and have been using airvpn for about six months now.  I have had occasional problems with the GUI disappearing and up till now killing the procedures and restarting the program has been the answer.  However, all of a sudden this morning, I run airvpn and no GUI displays so I have zero control over my VPN.  I can't even tell if its on or off.  Restarting and killing the procedures doesn't help anymore.  This is very frustrating.  I love airvpn - consider it best vpn option out there but now if I can't resolve this issue in a timely manner I'm going to have switch to one of the less reputable ( really it seems most all these companies except air are simply 'me too's' in it for qwuick bucks and how can you trust them? ) options out there.  This situation sucks.  Any advice would be more than appreciated.


Many thanks in advance for your input,


#10 Clodo


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Posted 09 July 2017 - 11:43 AM

I never encounter this issue, and i need help to understand why this happen. It's also reported on github issue tracker.
I found a lot of similar issue around, for example about PIA and also in other kind of software, ex. Probably it's a Windows issue.

If anyone hit this issue, please report:

1- OS

2- What has disappeared exactly, tray icon or window or both?

3- If tray icon, check if was automatically moved by Windows under the arrow-up icon e17f36c4cabb9e5e59677641a6fd8cc1181e0be8.

4- If both, is Eddie really running? Is AirVPN.exe process is running, or only openvpn.exe?

4- Did it happen randomly or after an action (resume from sleep, only at boot, minimizing the window etc.)? Is it reproducible?

5- If tray icon, is it restored by killing "explorer.exe" and restarting it?

Thanks for any feedback.

#11 blq



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Posted 14 July 2017 - 10:31 AM

I´m also having this issue for the last week.


Windows 10 Home edition

Both window and tray icon disappeared, although monitor ("Ctrl+Capitals+Esc") shows Eddie is there and running.

I had none of them (AirVPN.exe / openvpn.exe) but "Eddie - Windows UI"

It happened randomly, although I restarted several times and the problem was there (I was not able to see neither the window nor the icon tray at any time).

I've restarted twice the explorer and it is back now. After the first restart, the problem was still there.

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