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Cannot retrieve systems & server data


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#41 Gaechka

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Posted 20 March 2015 - 11:41 PM

If it is an attack on AirVPN, then who is doing it, I wonder?..



#42 Forerunner

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Posted 20 March 2015 - 11:41 PM

Also have been getting this so far so good it has stopped is this the same attack that has caused the servers to be showing 9Gbps in use on a 1000Mbps server?



#43 hahbah406

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Posted 21 March 2015 - 12:12 AM

Still getting 'cannot retrieve system and servers' message every minute.



#44 rjay

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Posted 21 March 2015 - 12:13 AM

812 EDT still getting the popup message every 60 seconds. Conneted to Canadian servers.  Just letting you know.



#45 Staff

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Posted 21 March 2015 - 12:20 AM

Also have been getting this so far so good it has stopped is this the same attack that has caused the servers to be showing 9Gbps in use on a 1000Mbps server?

 

Hello!

 

It's unrelared, that's just some mess in the stats system. :)

 

Kind regards



#46 XSlim

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Posted 21 March 2015 - 12:22 AM

Still getting 503 on Canadian servers sorry did not refresh before posting

#47 ziggyzion

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Posted 21 March 2015 - 04:17 AM

I'm sure many users have been experiencing this error for the past couple of days

my question is, IF the servers are being attacked... should I still be connected to these VPN servers?  or should I just turn off the VPN client?



#48 knighthawk

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Posted 21 March 2015 - 05:33 AM

Just wondering if its safe to use if I want to download something.

 

Yes, if you're connected to a vpn server successfully already it's fine.

 

Still getting 503 on Canadian servers sorry did not refresh before posting

 

Yup me too.



#49 MrRandom

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Posted 21 March 2015 - 06:20 AM

Just wondering if its safe to use if I want to download something.

 

Yes, if you're connected to a vpn server successfully already it's fine.

 

>Still getting 503 on Canadian servers sorry did not refresh before posting

 

Yup me too.

 

Same here.



#50 Staff

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Posted 21 March 2015 - 10:56 AM

I'm sure many users have been experiencing this error for the past couple of days

 

 

Hello!

 

This sounds strange: can you re-check since when you started to get the warning?

 

my question is, IF the servers are being attacked... should I still be connected to these VPN servers?  or should I just turn off the VPN client?

 

 

There was and there is no attack against the VPN servers. The attack is against other parts of the infrastructure. See also other messages by us in the thread.

 

Kind regards



#51 klume

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Posted 21 March 2015 - 12:00 PM

I've been getting the 503 for the last couple of days. Always connected to a UK server. Have rebooted, same thing but had no trouble logging on.



#52 In*the*AIR

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Posted 21 March 2015 - 12:10 PM

Hi

 

I have the same issue since 2 days ( that I actually noticed). It stopped and it is back again

 

2015.03.21 13:01:06 - Updating systems & servers data ...
. 2015.03.21 13:01:06 - Updating systems & servers data ..., 2° try failed (The remote server returned an error: (503) Service Temporarily Unavailable.)
. 2015.03.21 13:01:16 - Updating systems & servers data ..., 4° try failed (The request timed out)
. 2015.03.21 13:01:16 - Updating systems & servers data ..., 5° try failed (Error: ConnectFailure (Connection refused))
W 2015.03.21 13:01:16 - Cannot retrieve systems & servers data. Please retry later or contact us for help. (The remote server returned an error: (503) Service Temporarily Unavailable.)

I am using eddy 2.8 on Yosemite up-to-date

 

plus this issue keeps logging me out of this forum.

 

GCHQ is that you ?!  :)

 

 

UPDATE: I was connected to the server Julliet-NL and changing server solved the problem.



#53 PortlyNinja

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Posted 21 March 2015 - 12:21 PM

Thanks for the updates, glad to see you are on the ball.Keep up the good work!Its a relief to hear the attack wasn't aimed at airvpn and that there are no security concerns for us as users. Once again thank you



#54 Staff

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Posted 21 March 2015 - 07:46 PM

Thanks for the updates, glad to see you are on the ball.Keep up the good work!Its a relief to hear the attack wasn't aimed at airvpn and that there are no security concerns for us as users. Once again thank you

 

Hello!

Clarification: the attack was and is directed against our infrastructure, but it was not against VPN servers.

 

Kind regards



#55 DrkSyd

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Posted 22 March 2015 - 08:32 AM

I'm getting these errors every minute:

 

. 2015.03.22 04:22:00 - Updating systems & servers data ...
. 2015.03.22 04:22:00 - Updating systems & servers data ..., 1° try failed (The remote server returned an error: (503) Server Unavailable.)
. 2015.03.22 04:22:01 - Updating systems & servers data ..., 2° try failed (The remote server returned an error: (503) Server Unavailable.)
. 2015.03.22 04:22:01 - Updating systems & servers data ..., 3° try failed (The remote server returned an error: (503) Server Unavailable.)
. 2015.03.22 04:22:01 - Updating systems & servers data ..., 4° try failed (The remote server returned an error: (503) Server Unavailable.)
. 2015.03.22 04:22:03 - Updating systems & servers data ..., 5° try failed (Unable to connect to the remote server)
. 2015.03.22 04:22:03 - Updating systems & servers data ..., 6° try failed (The remote server returned an error: (503) Server Unavailable.)
. 2015.03.22 04:22:04 - Updating systems & servers data ..., 7° try failed (The remote server returned an error: (503) Server Unavailable.)
. 2015.03.22 04:22:04 - Updating systems & servers data ..., 8° try failed (The remote server returned an error: (503) Server Unavailable.)
W 2015.03.22 04:22:04 - Cannot retrieve systems & servers data. Please retry later or contact us for help. (The remote server returned an error: (503) Server Unavailable.)
 

One recent change to my system includes a manual edit to my 'host' file at C:\Windows\System32\drivers\etc.  I needed to assign 4 DNS names to 127.0.0.1 for localhost feedback.  Does that recent change cause AirVPN client (ver. 2.8.8) problems using 127.0.0.1:3100?  I'm asking because I noticed the following line in the client log:

. 2015.03.22 03:17:43 - OpenVPN > MANAGEMENT: Client connected from [AF_INET]127.0.0.1:3100

 

Thanks!
 



#56 rabbit

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Posted 22 March 2015 - 09:48 AM

Just jumping in to say I am also currently receiving this error. Started thursday or friday 20th

 

Peace



#57 rony1729

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Posted 22 March 2015 - 03:30 PM

Constantly getting this error on various servers from 20th March.



#58 foxwood

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Posted 23 March 2015 - 02:01 AM

Yeah, I'm getting the 503 error (service temporarily unavailable) too as the client can't retrieve systems and servers data when updating. 

 

But if anyone's concerned about this, don't forget http://ipleak.net 

 

A quick check shows that my ISP IP doesn't appear, so the 503 error shouldn't undermine your VPN usage. 



#59 klume

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Posted 23 March 2015 - 11:08 AM

All is working well for me today, no 503's, no other error messages.

 

thx folks ..



#60 ericksmithct

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Posted 23 March 2015 - 05:39 PM

I'm still getting it, been this way the past few days.. maybe more.   I was thinking it may have been related to the 'network lock' feature in the AirVPN client now....   VPN still works.







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