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Staff

Staff
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  1. Thanks
    Staff reacted to cr00 in [ENDED] AirVPN 14th Birthday celebrations   ...
    Happy Birthday AirVPN. Thanks to the AirVPN-Team for their great and reliable service.
    Cheers!
  2. Like
    Staff got a reaction from matts9 in [ENDED] AirVPN 14th Birthday celebrations   ...
    Hello!
    Today we're starting AirVPN 14th Birthday celebrations with big discounts on longer term plans.
     
    From a two servers service located in a single country providing a handful of Mbit/s, the baby has grown up to a wide infrastructure in 23 countries on four continents!

    AirVPN is now one of the only three major consumers' VPNs which are still independent, i.e. not owned by big corporations with multiple fields interests, interfering in editorial publications or intersecting with products or services in conflict with privacy protection.

    Ever since we celebrated the past 13th birthday, AirVPN focused on a comprehensive infrastructure enhancement consisting of:
    line and server expansion to accommodate the significant customer growth. The infrastructure is now capable of delivering up to 694,000 Mbit/s CPU and network interface upgrades on all four continents where we operate in order to further stabilise and consolidate actual bandwidth availability thorough rewrite of remote inbound port forwarding logic to avert impending port exhaustion. The new implementation will be unveiled soon far reaching improvements to the "behind the scenes" infrastructure (backend servers) through hardware upgrades and targeted software optimisation   On the software side, all AirVPN applications and libraries are still free and open source software released under GPLv3. The development of traffic splitting features on an application basis, already available in AirVPN Eddie Android and Android TV edition, has been implemented on the AirVPN Suite for Linux. The OpenVPN3-AirVPN library has undergone a remarkable round of bug fixes and improvements, while the WireGuard library is now fully supported by the Suite.

    If you're already our customer and you wish to stay aboard for a longer period, any additional subscription will be added on top of already existing subscriptions and you will not lose any day.
     
    Check the promotional prices here: https://airvpn.org/buy
     

     
    Promotion will end on June the 12th, 2024 (UTC).
    Kind regards and datalove
    AirVPN Staff 
     
  3. Like
    Staff reacted to OpenSourcerer in Why is airvpn.org slow while airvpn servers are fast?   ...
    There wasn't even the need to go that far: If it were a widespread problem, people would've spammed the forums and Reddit with new threads and replies.
  4. Like
    Staff got a reaction from vikncharlie in OpenVPN Certificate has expired   ...
    Hello!

    The problem affects those users who run Eddie Desktop edition with OpenVPN and never logged out for more than a year, or use OpenVPN clients with configuration files generated before 2021. Since Eddie Desktop edition re-downloads certificates and keys only when the operator logs in, locally some certificates have expired because we extend their expiration date automatically at least one year in advance (three years normally).

    Please try the following procedure to quickly resolve the problem:
    run Eddie on Eddie's main window uncheck "Remember me" log your account out log your account in (you'll need to re-enter your AirVPN credentials) try again a connection Kind regards
     
  5. Thanks
    Staff got a reaction from ispepsiokay in [ENDED] AirVPN 14th Birthday celebrations   ...
    Hello!

    If you're already our customer and you wish to stay aboard for a longer period, any additional subscription will be added on top of already existing subscriptions and you will not lose any day. Or you can get a voucher, of course, but it's not strictly necessary in this case.

    Kind regards
     
  6. Like
    Staff got a reaction from ispepsiokay in Reminder: community forum rules   ...
    Hello everyone!

    We hereby publish the Community Forum policy in response to requests for clarification as apparently the generic invitations to comply to Netiquette are not sufficient. We will spread this information throughout the platform if necessary. This document pertains only to Community forums and not to AirVPN forums for official AirVPN communications and guides, where only AirVPN staff can open new threads.

    The Community Forums are managed and maintained by AirVPN, inside its own infrastructure, and are intended to be an environment to:
    improve AirVPN services through community driven suggestions provide an old style, relaxed platform for customers to get technical help in addition to the core assistance provided by the professional AirVPN customer care and support team.
      Community forum is open to everybody, including non-AirVPN customers, and moderated by AirVPN staff. Community moderators may be appointed by AirVPN staff on a voluntary basis to improve moderation.

    Messages posted on the forums and authors must comply with the following rules: Message content and author's behavior must respect Netiquette rules as described here: https://www.britannica.com/topic/netiquette Content must be rigorously on topic. The topic is specified in the description of each forum or made explicit in the name itself. Any form of explicit or surreptitious advertising for third party companies or private activities is prohibited.
    Moderators have the task to enforce compliance with the above rules. Messages that violate the rules can be deleted. When possible, moderators will inform the author about the infringement. Authors of two or more messages whose content violates the rules can have their accounts temporarily prevented from posting in the forum.

    If the author of a message reputes that a moderator made a mistake in the moderation actvity, communication with the moderator is encouraged. If the author is still unsatisfied by communication with the moderator, AirVPN staff can be contacted at info@airvpn.org. The staff undertakes to examine author's' complaints within a reasonable time not exceeding 30 days.

    Kind regards and datalove
    AirVPN Staff
     
  7. Like
    Staff reacted to OpenSourcerer in Youtube slowdowns?   ...
    You could try using Invidious instances. A bit of a hit and miss with them, though, as YouTube is trying to make life harder for them.
  8. Thanks
    Staff reacted to j354506 in [ENDED] AirVPN 14th Birthday celebrations   ...
    Happy Birthday

    Thanks for all you do.
  9. Thanks
    Staff got a reaction from User26401 in Can't connect to any VPN servers after Chow went down   ...
    Hello!

    You're trying to connect to an entry-IP address 1 (217.138.195.26), which supports TLS Auth. If you're trying the connection through a key for TLS Crypt you would get that error.

    TLS Auth and TLS Crypt are different and mutually incompatible OpenVPN ways to negotiate the Control Channel. Hence we use different keys and different IP addresses for each "mode". The Configuration Generator, by default, generates TLS Crypt keys and entry-IP address 3, which supports TLS Crypt. Can you please check?

    Note that if you turn on the "Advanced" switch, you will be able to see all the available connection modes on the Configuration Generator.

    Kind regards
     
  10. Thanks
    Staff got a reaction from User26401 in Can't connect to any VPN servers after Chow went down   ...
    Hello!

    Yes, our suspicion was correct, as you can see the IP address in the file generated by the CG is different from the one you used previously. Server domain names resolve only into entry-IP address 1, we do not have domain names for other entry-IP addresses. You can query the API or use the CG to see all the entry-IP addresses of the servers. Now the TLS key mismatch problem is solved.

    The new problem: May 30 15:42:34 ovpn-client1[17021]: /usr/sbin/ip addr add dev tun11 10.11.214.40/24 May 30 15:42:34 ovpn-client1[17021]: Linux ip addr add failed: external program exited with error status: 2 Something goes wrong when the tun11 virtual network interface is configured. According to the current man, the syntax does not seem correct: ip addr { add | del } IFADDR dev STRING but we see it's an old usage which should be just fine. If the problem persists, try to upgrade the firmware if a new version is available. If you have WireGuard available in your firmware you can also test it and check what happens.

    Kind regards
     
  11. Like
    Staff got a reaction from quickoats in Multiple Handshake Timeouts Daily   ...
    Hello!

    The most common causes are a "dirty" line and an MTU related problem. Please try to get a stronger WiFi signal, change WiFi channel, test a different Ethernet cable, make sure that network interface driver and router firmware are both up to date. Also set WireGuard's virtual network interface MTU down to 1280 bytes. You will need Eddie 2.24.x to do it, as older versions do not offer an option to modify MTU (so WireGuard default value is enforced). In Eddie 2.24.x please select Preferences > WireGuard, set MTU to 1280 bytes, click Save and test connections to various servers.

    Kind regards
     
  12. Like
    Staff got a reaction from blank90 in AEAD Decrypt Error: bad packet ID (may be a replay):   ...
    Hello!

    The most common causes are a "dirty" line and an MTU related problem. Less frequently it's a replay attack. Please try to get a stronger WiFi signal, change WiFi channel, test a different Ethernet cable, make sure that network interface driver and router firmware are both up to date. For the second cause try to adjust network interface MTU down to 1280 bytes if you use WireGuard, or add mssfix directive if you run OpenVPN (try for example mssfix 1280).

    Kind regards
     
  13. Like
    Staff got a reaction from matts9 in [ENDED] AirVPN 14th Birthday celebrations   ...
    Hello!
    Today we're starting AirVPN 14th Birthday celebrations with big discounts on longer term plans.
     
    From a two servers service located in a single country providing a handful of Mbit/s, the baby has grown up to a wide infrastructure in 23 countries on four continents!

    AirVPN is now one of the only three major consumers' VPNs which are still independent, i.e. not owned by big corporations with multiple fields interests, interfering in editorial publications or intersecting with products or services in conflict with privacy protection.

    Ever since we celebrated the past 13th birthday, AirVPN focused on a comprehensive infrastructure enhancement consisting of:
    line and server expansion to accommodate the significant customer growth. The infrastructure is now capable of delivering up to 694,000 Mbit/s CPU and network interface upgrades on all four continents where we operate in order to further stabilise and consolidate actual bandwidth availability thorough rewrite of remote inbound port forwarding logic to avert impending port exhaustion. The new implementation will be unveiled soon far reaching improvements to the "behind the scenes" infrastructure (backend servers) through hardware upgrades and targeted software optimisation   On the software side, all AirVPN applications and libraries are still free and open source software released under GPLv3. The development of traffic splitting features on an application basis, already available in AirVPN Eddie Android and Android TV edition, has been implemented on the AirVPN Suite for Linux. The OpenVPN3-AirVPN library has undergone a remarkable round of bug fixes and improvements, while the WireGuard library is now fully supported by the Suite.

    If you're already our customer and you wish to stay aboard for a longer period, any additional subscription will be added on top of already existing subscriptions and you will not lose any day.
     
    Check the promotional prices here: https://airvpn.org/buy
     

     
    Promotion will end on June the 12th, 2024 (UTC).
    Kind regards and datalove
    AirVPN Staff 
     
  14. Like
    Staff got a reaction from qwelias in Block vpn in Russia?   ...
    Hello!

    We're still gathering information from various sources, therefore this is only a provisional answer. At the moment:
     
    OpenVPN over SSH and OpenVPN over SSL, to various ports except port 53, work WireGuard to port 51820 works on a limited set of servers. Unfortunately reports on this subject contradict each other about working servers so we can't say for sure which ones. UPDATE: multiple confirmations that WireGuard to port 51820 works on various servers, but not all of them access to bootstrap servers is blocked therefore you can't use Eddie Desktop or Android edition, or the AirVPN Suite integration, but you will need configuration files. UPDATE: we have new reports confirming that "secret" bootstrap servers DO work. You will obtain them by opening a ticket only from your valid AirVPN account to generate configuration from the Configuration Generator it's crucial that you can access one of our web sites. Currently they seem all accessible configuration files can be used with Eddie Android edition, Hummingbird, OpenVPN and WireGuard native clients, and Eddie Desktop edition through the external provider support option OpenVPN in tls-crypt mode over TCP to port 443 (connect to entry-IP address 3 to have this mode) works but only towards a small amount of servers (please test as many as you can) NEW circumvention option: please check this message: https://airvpn.org/forums/topic/59479-block-vpn-in-russia/?do=findComment&comment=237288
    Kind regards
     
  15. Thanks
    Staff reacted to B3NJAMIN in [ENDED] AirVPN 14th Birthday celebrations   ...
    Happy birthday airvpn! Been a member since 2012!
  16. Thanks
    Staff reacted to cambell in [ENDED] AirVPN 14th Birthday celebrations   ...
    Have about 4000 day's left, happy b day 😁😁
  17. Thanks
    Staff reacted to AirJorvpn in [ENDED] AirVPN 14th Birthday celebrations   ...
    Happy Birthday! Keep up the great service.
  18. Like
    Staff got a reaction from matts9 in [ENDED] AirVPN 14th Birthday celebrations   ...
    Hello!
    Today we're starting AirVPN 14th Birthday celebrations with big discounts on longer term plans.
     
    From a two servers service located in a single country providing a handful of Mbit/s, the baby has grown up to a wide infrastructure in 23 countries on four continents!

    AirVPN is now one of the only three major consumers' VPNs which are still independent, i.e. not owned by big corporations with multiple fields interests, interfering in editorial publications or intersecting with products or services in conflict with privacy protection.

    Ever since we celebrated the past 13th birthday, AirVPN focused on a comprehensive infrastructure enhancement consisting of:
    line and server expansion to accommodate the significant customer growth. The infrastructure is now capable of delivering up to 694,000 Mbit/s CPU and network interface upgrades on all four continents where we operate in order to further stabilise and consolidate actual bandwidth availability thorough rewrite of remote inbound port forwarding logic to avert impending port exhaustion. The new implementation will be unveiled soon far reaching improvements to the "behind the scenes" infrastructure (backend servers) through hardware upgrades and targeted software optimisation   On the software side, all AirVPN applications and libraries are still free and open source software released under GPLv3. The development of traffic splitting features on an application basis, already available in AirVPN Eddie Android and Android TV edition, has been implemented on the AirVPN Suite for Linux. The OpenVPN3-AirVPN library has undergone a remarkable round of bug fixes and improvements, while the WireGuard library is now fully supported by the Suite.

    If you're already our customer and you wish to stay aboard for a longer period, any additional subscription will be added on top of already existing subscriptions and you will not lose any day.
     
    Check the promotional prices here: https://airvpn.org/buy
     

     
    Promotion will end on June the 12th, 2024 (UTC).
    Kind regards and datalove
    AirVPN Staff 
     
  19. Like
    Staff got a reaction from matts9 in [ENDED] AirVPN 14th Birthday celebrations   ...
    Hello!
    Today we're starting AirVPN 14th Birthday celebrations with big discounts on longer term plans.
     
    From a two servers service located in a single country providing a handful of Mbit/s, the baby has grown up to a wide infrastructure in 23 countries on four continents!

    AirVPN is now one of the only three major consumers' VPNs which are still independent, i.e. not owned by big corporations with multiple fields interests, interfering in editorial publications or intersecting with products or services in conflict with privacy protection.

    Ever since we celebrated the past 13th birthday, AirVPN focused on a comprehensive infrastructure enhancement consisting of:
    line and server expansion to accommodate the significant customer growth. The infrastructure is now capable of delivering up to 694,000 Mbit/s CPU and network interface upgrades on all four continents where we operate in order to further stabilise and consolidate actual bandwidth availability thorough rewrite of remote inbound port forwarding logic to avert impending port exhaustion. The new implementation will be unveiled soon far reaching improvements to the "behind the scenes" infrastructure (backend servers) through hardware upgrades and targeted software optimisation   On the software side, all AirVPN applications and libraries are still free and open source software released under GPLv3. The development of traffic splitting features on an application basis, already available in AirVPN Eddie Android and Android TV edition, has been implemented on the AirVPN Suite for Linux. The OpenVPN3-AirVPN library has undergone a remarkable round of bug fixes and improvements, while the WireGuard library is now fully supported by the Suite.

    If you're already our customer and you wish to stay aboard for a longer period, any additional subscription will be added on top of already existing subscriptions and you will not lose any day.
     
    Check the promotional prices here: https://airvpn.org/buy
     

     
    Promotion will end on June the 12th, 2024 (UTC).
    Kind regards and datalove
    AirVPN Staff 
     
  20. Thanks
    Staff reacted to fsy in [ENDED] AirVPN 14th Birthday celebrations   ...
    Congratulations. Fourteen years is quite something, with harsh competition from large groups and companies. Great work on the infrastructure, hands down. My 2 cents: push push push on software development!

    Hyvää syntymäpäivää 🤗
  21. Haha
    Staff reacted to OpenSourcerer in [ENDED] AirVPN 14th Birthday celebrations   ...
    Be aware everyone, AirVPN is at the height of its rebellious teen phase.
    It may yell things like "SHUT UP UR NOT MY MOM" or "DON'T TELL ME WHAT I CAN OR CANNOT VIEW".
    It may smash through censorship and not apologize afterwards.
    It may show all the men in the middle that one finger and randomly get mad at eavesdroppers.

    Do not worry. This is normal. Has been for 14 years.
  22. Thanks
    Staff reacted to Riddick in [ENDED] AirVPN 14th Birthday celebrations   ...
    Wishing you continued success as you celebrate this significant milestone.
    Here's to many more years of safeguarding our privacy and delivering reliable, high-performance VPN services.
  23. Thanks
    Staff reacted to favored6675 in [ENDED] AirVPN 14th Birthday celebrations   ...
    Thank you for your services in keeping an open and free Internet possible!
  24. Thanks
    Staff reacted to bluesjunior in [ENDED] AirVPN 14th Birthday celebrations   ...
    Happy 14th Birthday AirVPN. Myself I have been a User/subscriber for 12 of those 14yrs and will continue into future. The best VPN service available in my opinion.
  25. Like
    Staff got a reaction from matts9 in [ENDED] AirVPN 14th Birthday celebrations   ...
    Hello!
    Today we're starting AirVPN 14th Birthday celebrations with big discounts on longer term plans.
     
    From a two servers service located in a single country providing a handful of Mbit/s, the baby has grown up to a wide infrastructure in 23 countries on four continents!

    AirVPN is now one of the only three major consumers' VPNs which are still independent, i.e. not owned by big corporations with multiple fields interests, interfering in editorial publications or intersecting with products or services in conflict with privacy protection.

    Ever since we celebrated the past 13th birthday, AirVPN focused on a comprehensive infrastructure enhancement consisting of:
    line and server expansion to accommodate the significant customer growth. The infrastructure is now capable of delivering up to 694,000 Mbit/s CPU and network interface upgrades on all four continents where we operate in order to further stabilise and consolidate actual bandwidth availability thorough rewrite of remote inbound port forwarding logic to avert impending port exhaustion. The new implementation will be unveiled soon far reaching improvements to the "behind the scenes" infrastructure (backend servers) through hardware upgrades and targeted software optimisation   On the software side, all AirVPN applications and libraries are still free and open source software released under GPLv3. The development of traffic splitting features on an application basis, already available in AirVPN Eddie Android and Android TV edition, has been implemented on the AirVPN Suite for Linux. The OpenVPN3-AirVPN library has undergone a remarkable round of bug fixes and improvements, while the WireGuard library is now fully supported by the Suite.

    If you're already our customer and you wish to stay aboard for a longer period, any additional subscription will be added on top of already existing subscriptions and you will not lose any day.
     
    Check the promotional prices here: https://airvpn.org/buy
     

     
    Promotion will end on June the 12th, 2024 (UTC).
    Kind regards and datalove
    AirVPN Staff 
     
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