Staff

Hello!

The problem affects those users who run Eddie Desktop edition with OpenVPN and never logged out for more than a year, or use OpenVPN clients with configuration files generated before 2021. Since Eddie Desktop edition re-downloads certificates and keys only when the operator logs in, locally some certificates have expired because we extend their expiration date automatically at least one year in advance (three years normally).

Please try the following procedure to quickly resolve the problem:
run Eddie on Eddie's main window uncheck "Remember me" log your account out log your account in (you'll need to re-enter your AirVPN credentials) try again a connection Kind regards
 

Hello!

The problem affects those users who run Eddie Desktop edition with OpenVPN and never logged out for more than a year, or use OpenVPN clients with configuration files generated before 2021. Since Eddie Desktop edition re-downloads certificates and keys only when the operator logs in, locally some certificates have expired because we extend their expiration date automatically at least one year in advance (three years normally).

Please try the following procedure to quickly resolve the problem:
run Eddie on Eddie's main window uncheck "Remember me" log your account out log your account in (you'll need to re-enter your AirVPN credentials) try again a connection Kind regards
 

Hello!

The problem affects those users who run Eddie Desktop edition with OpenVPN and never logged out for more than a year, or use OpenVPN clients with configuration files generated before 2021. Since Eddie Desktop edition re-downloads certificates and keys only when the operator logs in, locally some certificates have expired because we extend their expiration date automatically at least one year in advance (three years normally).

Please try the following procedure to quickly resolve the problem:
run Eddie on Eddie's main window uncheck "Remember me" log your account out log your account in (you'll need to re-enter your AirVPN credentials) try again a connection Kind regards
 

Hello!

Problem confirmed and under investigation. It is caused by an unexpected sluggishness of the first bootstrap server. If the first bootstrap server fails, Eddie will try the second one (timeout: 45 seconds), and then the third one (again 45 seconds timeout) and so on, so everything will work although the initial connection gets delayed.

EDIT: problem solved.

Kind regards
 

Hello!

This new problem is unrelated and it is caused by an unexpected sluggishness of the first bootstrap server. We have opened an investigation just while you were writing the message. If the first bootstrap server fails, Eddie will try the second one (timeout: 45 seconds), and then the third one (again 45 seconds timeout) and so on, so everything will work although the initial connection gets delayed.

EDIT: problem was solved at 6 PM CEST.

Kind regards
 

Hello!

The problem affects those users who run Eddie Desktop edition with OpenVPN and never logged out for more than a year, or use OpenVPN clients with configuration files generated before 2021. Since Eddie Desktop edition re-downloads certificates and keys only when the operator logs in, locally some certificates have expired because we extend their expiration date automatically at least one year in advance (three years normally).

Please try the following procedure to quickly resolve the problem:
run Eddie on Eddie's main window uncheck "Remember me" log your account out log your account in (you'll need to re-enter your AirVPN credentials) try again a connection Kind regards
 

Thanks, this solved the problem for me.

Hello!

The problem affects those users who run Eddie Desktop edition with OpenVPN and never logged out for more than a year, or use OpenVPN clients with configuration files generated before 2021. Since Eddie Desktop edition re-downloads certificates and keys only when the operator logs in, locally some certificates have expired because we extend their expiration date automatically at least one year in advance (three years normally).

Please try the following procedure to quickly resolve the problem:
run Eddie on Eddie's main window uncheck "Remember me" log your account out log your account in (you'll need to re-enter your AirVPN credentials) try again a connection Kind regards
 

Thanks to all staff and members for your quick response - Eddie is now up and running as before. I found that once you log out and go to log in again it's best to delete and re-enter your username and password to log in.

Thanks again everyone

Actually this step was unnecessary for me. Simply clicking logout and login worked.

++  Thank you.

Thanks, renewing the key in the "client area / manage VPN devices" worked for me, too.

Looks like a lot of people are having the same issue today! The fix suggested above (renew, log out, log in) worked. Thanks!

We see you managed to solve the problem, welcome back!
Kind regards
 

Hello!

The problem affects those users who run Eddie Desktop edition with OpenVPN and never logged out for more than a year, or use OpenVPN clients with configuration files generated before 2021. Since Eddie Desktop edition re-downloads certificates and keys only when the operator logs in, locally some certificates have expired because we extend their expiration date automatically at least one year in advance (three years normally).

Please try the following procedure to quickly resolve the problem:
run Eddie on Eddie's main window uncheck "Remember me" log your account out log your account in (you'll need to re-enter your AirVPN credentials) try again a connection Kind regards
 

Thanks, renewing the key in the "client area / manage VPN devices" worked

@randompersona

Hello!

We see that you solved the problem related to the connections.

Now that the main problem is solved, on top of @Hypertext1071 suggestions, please also note that you enabled your remotely forwarded port(s) for one specific device only, but you are currently connecting with different devices, so you don't have the port forwarded by the AirVPN server.

Kind regards
 

@Pi77Bull

Thank you very much, we will investigate the problem. At least the units are fine. Note that you didn't need firewalld installation, so you can safely uninstall it if you wish so. You didn't need to remove ufw.service in the "Requires" line as well, it is ignored if missing. The main problem (which does not occur in Debian) now is in Bluetit itself, which waits forever for a network connection that's already available. We are investigating and we will keep you posted!

Kind regards
 

I use Cloudflare for my site and it's exactly as you said. See https://developers.cloudflare.com/waf/reference/cloudflare-challenges/ for details. To my knowledge, website admins can't disable these challenges if an IP has displayed suspicious behavior.

Hello!

From here:
E 2023.10.28 03:48:40 - Checking route IPv4 failed, last reason: Fetch url error:Timeout was reached
. 2023.10.28 03:48:40 - OpenVPN > write UDP: Unknown error (code=10065)
. 2023.10.28 03:48:40 - OpenVPN > write UDP: Unknown error (code=10065)
. 2023.10.28 03:48:40 - OpenVPN > write UDP: Unknown error (code=10065)
. 2023.10.28 03:48:40 - Above log line repeated 77 times more

it's plausible that UDP is blocked. Please make sure that no packet filtering tool in the router blocks UDP.

If the problem persists, please try a connection in TCP (OpenVPN, protocol TCP, entry-IP addtress 3, port 443) and check what happens. You can change connection mode in Eddie's "Preferences" > "Protocols" window. Uncheck "Automatic", select the line with the mentioned connection mode (the line will be highlighted), click "Save" and test again connections.

Kind regards
 

@Antoine_b

Hello!

The Surfshark network adapter is causing a critical error. Please see here for an immediate solution:
https://airvpn.org/forums/topic/56643-stuck-in-a-broken-route-never-connects/?do=findComment&comment=225323

Kind regards
 

Hello! If you run Eddie Desktop edition you can pick a specific server from the "Servers" window, or you can let Eddie pick a server automatically. If you run Eddie Android edition you can pick a specific server on the "AIRVPN SERVER" view, or you can let Eddie pick a server automatically. If you run Goldcrest and Bluetit, you can pick a server through the proper option air-server in Goldcrest or airserver Bluetit run control file. If you run a program which reads a configuration file, for example the official WireGuard or OpenVPN software, you can generate as many configuration files as you wish from the Configuration Generator available in your AirVPN account Client Area. Generate configuration files according to your needs. The guide to getting started is available here: https://airvpn.org/forums/topic/18339-guide-to-getting-started-links-for-advanced-users/
Answers to frequently asked questions are available here: https://airvpn.org/faqs/

Kind regards
 

Hello!

Very glad to know it. Eddie 2.23 and older versions "Automatic" mode is OpenVPN in UDP, always. Eddie 2.24 and newer versions select what the manifest tells (currently WireGuard). WireGuard offers higher performance and efficiency, and a few privacy issues which are mitigated in our system. Please see here for an overview:
https://airvpn.org/faq/wireguard/

Kind regards
 

Thanks everyone for the awesome help 👍
Please consider this thread closed.

Hello!

This remarkably good guide should help you:
https://nguvu.org/pfsense/pfsense-port-forward/

It is focused on AirVPN remote inbound port forwarding for torrent clients but it can be very handy for any other listening program.

Kind regards