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Staff

Staff
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  1. Like
    Staff got a reaction from azmo in AirVPN, I love you   ...
    Hello!
     
    Thank you all for the great feedback!
     
    We are doing our utmost best to further improve the service. In the last 30 days we have implemented completely new web site, account processor, configuration generator, ticket system, several new servers (also in 3 additional countries), OpenVPN over SSL & OpenVPN over SSH on all servers, and today we have released a Dynamic DNS service. Also, the response time to the tickets has decreased. The techies have worked very hard, and these feedbacks are the best reward.
     
    @FPyro
    Have you tried connections to different ports? It's important, in case your ISP performs port shaping. Additionally, if your ISP has invested in DPI tools, it might be using them to throttle all sorts of protocols. OpenVPN has a typical fingerprint which makes its connection distinguishable from pure SSL/TLS connections. In this case you might like to try OpenVPN over SSH, so DPI will see pure SSH. In general this is NOT recommended for performance, but in your peculiar case (10-20% only of your nominal peak bandwidth) it's worth a try, because if your ISP does not throttle SSH (or if it throttles SSH less than OpenVPN) you might well improve the performance. As you know, all Air servers "support natively" OpenVPN over SSH, so you should be ready to go in a couple of minutes.
     
    Kind regards
  2. Like
    Staff got a reaction from Shippy in New 100 Mbit/s server available: Tureis   ...
    Hello!

    We're very glad to inform you that a new 100 Mbit/s server located in Portugal is available: Tureis.

    The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Member Area"->"Access without our client").
     
    The server accepts connections on ports 53, 80, 443, 2018 UDP and TCP.
     
    Just like every other Air server, Tureis supports OpenVPN over SSL and OpenVPN over SSH.
     
    As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses.
     
    Do not hesitate to contact us for any information or issue.

    Kind regards and datalove
    AirVPN Team
  3. Like
    Staff got a reaction from Shippy in New Service Available: Dynamic DNS   ...
    Hello!
     
    We're very glad to inform you that a Dynamic DNS service is now available to all Premium members at no surcharge.
     
    The DDNS service lets you define up to 20 domain names to make the services running behind Air VPN servers more comfortably reachable, and keep a domain name persistent across all Air VPN servers.
     
    Please see here for every information:
    https://airvpn.org/topic/9314-what-is-dynamic-dns
     
    Kind regards and datalove
    AirVPN Admins
  4. Like
    Staff got a reaction from unn4m3d in News on CBS, MTV, Hulu and Sweden   ...
    Hello!
     
    With reference to our anti geographical discriminations experimental system, we're very glad to inform you that:
    CBS has been restored and it is now again accessible from all Air servers, regardless of their location Hulu has been added successfully to the system and it is now accessible from all Air servers, regardless of their location MTV has been added successfully to the system and it is now accessible from all Air servers, regardless of their location  
    It is mandatory to say that all of the above is due to the excellent job and the smart ideas of one single technician.
     
    Watch the status of our work in progress on the system here:
    https://airvpn.org/forum/10-websites-support/
     
    Kind regards
     
  5. Like
    Staff got a reaction from unn4m3d in News on CBS, MTV, Hulu and Sweden   ...
    Hello!
     
    With reference to our anti geographical discriminations experimental system, we're very glad to inform you that:
    CBS has been restored and it is now again accessible from all Air servers, regardless of their location Hulu has been added successfully to the system and it is now accessible from all Air servers, regardless of their location MTV has been added successfully to the system and it is now accessible from all Air servers, regardless of their location  
    It is mandatory to say that all of the above is due to the excellent job and the smart ideas of one single technician.
     
    Watch the status of our work in progress on the system here:
    https://airvpn.org/forum/10-websites-support/
     
    Kind regards
     
  6. Like
    Staff reacted to Briland in [SOLVED] Port Forwarding and Game Server Hosting   ...
    Thanks a lot for your help and the info. 
    I personally have been having issues finding a good Dynamic DNS service and I would love to know that AirVPN could be my one-stop-shop. The main problem that I had been having in the past with DNS services though was the lack of good support for IPv6 detection in their software. Granted this becomes largely irrelevant when connecting to one of your servers through the client, as the line has already been established.
  7. Like
    Staff reacted to Briland in [SOLVED] Port Forwarding and Game Server Hosting   ...
    Just wanted to check back and let you know it worked Thanks for the help. I didn't know that applications only bound to ports on one adapter at a time. Now I know. Thanks for teaching me I love learning new things.
  8. Like
    Staff got a reaction from Md6iJVT5 in New 1 Gbit/s server available: Pollux   ...
    Hello!

    We're very glad to inform you that a new 1 Gbit/s server located in the USA (Jacksonville, Florida) is available: Pollux.

    The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Member Area"->"Access without our client").

    The server accepts connections on ports 53, 80, 443, 2018 UDP and TCP.

    As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses.

    Just like every other Air server, Pollux supports OpenVPN over SSL and OpenVPN over SSH.

    Do not hesitate to contact us for any information or issue.

    Kind regards and datalove
    AirVPN Team
     
  9. Like
    Staff got a reaction from Shippy in New Service Available: Dynamic DNS   ...
    Hello!
     
    We're very glad to inform you that a Dynamic DNS service is now available to all Premium members at no surcharge.
     
    The DDNS service lets you define up to 20 domain names to make the services running behind Air VPN servers more comfortably reachable, and keep a domain name persistent across all Air VPN servers.
     
    Please see here for every information:
    https://airvpn.org/topic/9314-what-is-dynamic-dns
     
    Kind regards and datalove
    AirVPN Admins
  10. Like
    Staff reacted to Shippy in New Service Available: Dynamic DNS   ...
    great feature, it will definitely come in handy
  11. Like
    Staff got a reaction from Shippy in New Service Available: Dynamic DNS   ...
    Hello!
     
    We're very glad to inform you that a Dynamic DNS service is now available to all Premium members at no surcharge.
     
    The DDNS service lets you define up to 20 domain names to make the services running behind Air VPN servers more comfortably reachable, and keep a domain name persistent across all Air VPN servers.
     
    Please see here for every information:
    https://airvpn.org/topic/9314-what-is-dynamic-dns
     
    Kind regards and datalove
    AirVPN Admins
  12. Like
    Staff reacted to ElCabron in Suggestion for AirVPN Client - Display Connected Server   ...
    Hi AirVPN,
     
    Could I suggest a future enhancement for your VPN Client?
     
    If the client displayed the currently connected AirVPN server in the Title Bar of the Application and/or in the Application tool tip that would be very handy.
     
    Currently, the only way you can find out which server you're connected to (if you can't remember for sure) is to disconnect and look at which server the Client has selected.
     
    Seems like a quick thing to add on ...
     
    Thanks.
  13. Like
    Staff reacted to GoXRUTD7k8FfZp5jmvNK4uE6 in [SOLVED] Port Forwarding Bug: Hitting Enter to Add a Port Removes a Port   ...
    When attempting to add a port, typing in the port number followed by the Enter key does not function correctly (submit the port to be added) but in fact deletes a previous port that has been forwarded (the first/lowest port).
     
    This could possibly be a side effect of the recent bugfix.
     
     
    Also, I'm now getting "Port X already assigned to you." when trying to add a port back even though it's not shown. "You are using 3 of 20 ports available." I see 3, but it's reporting the 4th one is still assigned. Could be temporary.
     
    EDIT: Now showing 4 of 20 and the port has been added back however the main issue of the topic still persists.
  14. Like
    Staff reacted to GoXRUTD7k8FfZp5jmvNK4uE6 in [SOLVED] Port Forward problem. Duplicate forwards on client page.   ...
    I am also experiencing this bug.
     
    4 forwarded "TCP & UDP" ports by myself have all been duplicated 3 times totalling 16.
     
     
    EDIT: The ports now seem to be displaying correctly again.
  15. Like
    Staff got a reaction from Shippy in New 100 Mbit/s server available: Tureis   ...
    Hello!

    We're very glad to inform you that a new 100 Mbit/s server located in Portugal is available: Tureis.

    The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Member Area"->"Access without our client").
     
    The server accepts connections on ports 53, 80, 443, 2018 UDP and TCP.
     
    Just like every other Air server, Tureis supports OpenVPN over SSL and OpenVPN over SSH.
     
    As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses.
     
    Do not hesitate to contact us for any information or issue.

    Kind regards and datalove
    AirVPN Team
  16. Like
    Staff got a reaction from Shippy in New 100 Mbit/s server available: Tureis   ...
    Hello!

    We're very glad to inform you that a new 100 Mbit/s server located in Portugal is available: Tureis.

    The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Member Area"->"Access without our client").
     
    The server accepts connections on ports 53, 80, 443, 2018 UDP and TCP.
     
    Just like every other Air server, Tureis supports OpenVPN over SSL and OpenVPN over SSH.
     
    As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses.
     
    Do not hesitate to contact us for any information or issue.

    Kind regards and datalove
    AirVPN Team
  17. Like
    Staff got a reaction from UpseptReusato in How to forward ports in DD-WRT & Tomato with iptables   ...
    HOW TO FORWARD PORTS TO YOUR DEVICES WITH IPTABLES
     
    You need to create a basic DNAT on your router. Remember that the router GUI forwards ports from the WAN to LAN. When connected to the VPN you must forward ports from TUN to LAN. Therefore, it is imperative that you do NOT forward ports in the GUI of the router.
     
    Assuming that:
    destIP is the IP address of the destination device port is the port you wish to forward to that device tun1 is the tun interface of your router (please check! on some routers it can be tun0, on Tomato it can be tun11) you need to forward both TCP and UDP packets you need to add the following rules. Please note that the following rules do NOT replace your already existing rules, you just have to add them.
     
    iptables -I FORWARD -i tun1 -p udp -d destIP --dport port -j ACCEPT
    iptables -I FORWARD -i tun1 -p tcp -d destIP --dport port -j ACCEPT
    iptables -t nat -I PREROUTING -i tun1 -p tcp --dport port -j DNAT --to-destination destIP
    iptables -t nat -I PREROUTING -i tun1 -p udp --dport port -j DNAT --to-destination destIP
     
    Note: if your router firmware iptables supports the multiport module you can use --match option to make your rules set more compact. Please see here, thanks to Mikeyy https://airvpn.org/topic/14991-asuswrt-merlin-multiple-ports/?do=findComment&comment=31221
     
    Kind regards
  18. Like
    Staff got a reaction from Md6iJVT5 in New 1 Gbit/s server available: Pollux   ...
    Hello!

    We're very glad to inform you that a new 1 Gbit/s server located in the USA (Jacksonville, Florida) is available: Pollux.

    The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Member Area"->"Access without our client").

    The server accepts connections on ports 53, 80, 443, 2018 UDP and TCP.

    As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses.

    Just like every other Air server, Pollux supports OpenVPN over SSL and OpenVPN over SSH.

    Do not hesitate to contact us for any information or issue.

    Kind regards and datalove
    AirVPN Team
     
  19. Like
    Staff reacted to Mastiff in Solution - Linux/OpenVPN - "Save" Button Greyed Out & Unable To Save   ...
    Hi,
    Just wanted to share a solution which (for me) continued from this post , which explained in great detail how to set up your OpenVPN with linux.
    After having followed the steps exactly, I was unable to click on the "Save" button to save my VPN configuration/import because the "save" button was just grey.  No matter what I tried, the button just stayed grey.
    Having researched this topic on Google, I found many posts where other Linux users had the same problem and in some instances reported this as a bug. Like here for example.
     
    Well, as it turns out the answer is so simple, that I could kick myself for having not thought of such a simple solution earlier.  The answer is right here on AirVPN.
     
    Normally when saving a configuration, you probably just save it from AirVPN onto your laptop or computer, right?
    Well, there is one single thing that you need to do prior to clicking the Generate button.
    Place a "tick" in the "Advanced Mode box.  Then pick "Linux and others", and most importantly under Advanced pick "Separe keys/certs from .ovpn file".
     
    You then get seperate files: ca.crt, user.crt, user.key, and the .ovpn file.
     
    Then click the "Import" button button in your Network > VPN config section and import the .ovpn file.  It automatically populates all the other fields with your other certificates and keys.
     
    And your "Save" button is now clickable. 
     
     
     
  20. Like
    Staff reacted to vcn64ultra in Request improved use of @airvpn Twitter   ...
    It is nice to find out about new servers through your tweets, but what about tweeting this stuff too?
     
    http://i.imgur.com/MqiBOlq.png
     
    I'm not constantly checking the server status page so putting the alert there does not help me at all...
     
    Or is there a secondary Twitter feed that has this information?
     
    Thanks!
  21. Like
    Staff got a reaction from Dodeordishiob in What do you think of the new web site?   ...
    Hello!
    As you can see, we have deeply modified our system: new forum, new account processor, new support implementation and more.
    The forum enables you to use several functions that were previously unavailable, including the repeatedly required PMs between members, while the new account processor is much more flexible, eliminates some irritating defects of the previous one and offers additional features. The new support system allows us to follow and handle your requests and tickets more quickly and effectively.
    Don't hesitate to post your feedback if you wish so!
    Kind regards
    AirVPN Team
     
  22. Like
    Staff reacted to Md6iJVT5 in New 1 Gbit/s server available: Pollux   ...
    Thanks for adding all these new servers. I would love to see more Canada servers on board! 
  23. Like
    Staff got a reaction from Indigo35 in What is the difference between TCP and UDP ports? Which port should I choose?   ...
    What is the difference between TCP and UDP ports? Which port should I choose?

    UDP is a connectionless protocol, so during the handshake it is not always possible to do an effective error correction. As a result, when there's high ping or low quality line during the OpenVPN login, the handshake may fail, although you could see no significant problem after (if) the connection is established. TCP is capable of handling these problems.

    On the other hand, UDP is more efficient once the connection is established.

    If you experience problems with VoIP video/audio conversations when connected to the VPN through a TCP port, a typical case for which a difference may be visible (VoIP over TCP - for example UDP over TCP -  is clearly inferior to VoIP over UDP because TCP implements ARQ, UDP does not), then go for an UDP connection.

    In general, you should always try an UDP connection if your ISP allows it and you don't experience any problem during the handshake.

    A particular case is a connection over TOR or over an http-proxy. In this case, TCP is mandatory.

    Variety of ports (53, 80, 443) is an additional option to try to bypass country or ISPs blocks, or bandwidth management.
  24. Like
    Staff got a reaction from Md6iJVT5 in New 1 Gbit/s server available: Pollux   ...
    Hello!

    We're very glad to inform you that a new 1 Gbit/s server located in the USA (Jacksonville, Florida) is available: Pollux.

    The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Member Area"->"Access without our client").

    The server accepts connections on ports 53, 80, 443, 2018 UDP and TCP.

    As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses.

    Just like every other Air server, Pollux supports OpenVPN over SSL and OpenVPN over SSH.

    Do not hesitate to contact us for any information or issue.

    Kind regards and datalove
    AirVPN Team
     
  25. Like
    Staff reacted to rizzo286 in Unable to connect via udp   ...
    Hey I'm just writing this to let people who tried to help me know that I have fixed the issue. I finally contacted my isp after trying all other options. I use prepaid internet service that I pay for monthly. I had just renewed my service at the beginning of the month and everything seemed to go through correctly, meaning that they charged my bank account and my member page for them showed that my service would expire on May 5th. Also as I had previously stated I was able to connect through airvpn by using tcp ports instead of udp therefore I assumed that my internet connection was working because if not I shouldn't have been able to connect through udp or tcp. But after talking with Virgin mobile they said that there was an error in their computer system and that my payment and all went through but for some reason there was a glitch with my actual connection. After resetting whatever they had to on their end I am now able to connect normally to airvpn through udp ports like I always have. Just wanted to say thanks again to all the people that responded to my post and gave whatever help they could. Thanks a lot this forum always comes through when I need it to.
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