Staff

You provide Remote Port Forwarding, what is it?
 
"Remote port forwarding" forwards traffic coming from the Internet to our VPN server ports to a specified local port of your client.

By default, your account has no forwarded ports, and this is good as long as you don't wish to have a service reachable from the Internet. For example, suppose that you want to run a web server behind our VPN, or that you wish to receive incoming connections to your BitTorrent client in order to improve p2p performance, or to seed a file. Without at least one remotely forwarded port, your service could not be reached from the outside, because our VPN server would reject the proper packets to your service.

Usually this is a good security measure against attacks, but it prevents your services to be reached from the Internet.

When you remotely forward an inbound port, our servers will open that port (TCP, UDP or both, according to your selection) and will properly forward incoming packets to you on that port. The service will be reachable from the exit-IP address of the VPN server your system is connected to.

You can forward up to 20 ports simultaneously. You can do that on our website, in your account "Client Area". You can't forward ports lower than 2048.

You can map a remotely forwarded port to a different local port: this is useful for a variety of cases, for example when your service listens to a port lower than 2048 or when the port is already reserved. More details about it here below.

Once you reserve an inbound remote port for your account, you have two options:

1) Leave the "Local" field empty. In this case, packets arriving to the VPN server exit-IP address port n will be forwarded to your machine IP address inbound local port with the very same number n

2) Fill in the "Local" field with a different port number x. In this case packets arriving to port n will be forwarded to your system inbound local port x.

In both cases you need to reach the service on the VPN server exit-IP address port n.


IMPORTANT: do NOT forward on your router the same ports you use on your listening services while connected to the VPN. Doing so exposes your system to correlation attacks and potentially causes unencrypted packets to be sent outside the tunnel from your client. However, if you connect a router (for example DD-WRT, Tomato based firmware router) an additional step is required, please see https://airvpn.org/topic/9270-how-to-forward-ports-in-dd-wrt-tomato-with-iptables/  
NOTE: you can't reach your listening service(s) through the VPN server exit-IP address from the very same machine that's running it/them and is connected to a VPN server, or from any other machine connected to that same VPN server.

Hello!
 
Possible explanation (without logs, only speculation is possible): if DNS in OS X are set manually, Tunnelblick does not accept the DNS push from the VPN server. As a result, you might still be using your ISP DNS, which are poisoned according to your description.
 
Our free and open source client Eddie has a much more advanced DNS handling, can you please test it and report back at your convenience? Eddie for OS X is available in the usual OS X page https://airvpn.org/macosx
 
The fact that you see in the central bottom box "Not connected" when you browse to airvpn.org, though, is a symptom of a much deeper problem: the traffic might be not tunneled at all. Again, our client Eddie performs various checks to warn you if there are problems with tunneling, and also features a "Network Lock" option which will prevent any leak.
 
Kind regards

Hello!
 
We're very glad to announce that we support the TorProject Open Observatory of Network Interference:
https://ooni.torproject.org

Our support includes, since July 2015 up to June 2016, monetary funding to aid project financial sustainability. See also https://airvpn.org/mission

Furthermore, we are sponsoring an important OONI event, Adina15 hackathon, which will be held in Rome on October the 1st and 2nd, 2015.
https://ooni.torproject.org/event/adina15
 
We'll be gladly providing all the awards and prizes to participants and winners of the Adina15 event.

Members of the AirVPN team will attend the event.
 
EDIT 27-SEP-15 - Only today it has been announced that the Adina15 hackathon event has been postponed to unknown date. https://lists.torproject.org/pipermail/ooni-dev/2015-September/000340.html
This decision is obviously outside our control (we sponsor the event, we have no role in its organization) and we regret it very much.

Kind regards and datalove
AirVPN Staff

Website: http://www.vvvvid.it
Italian TV Streaming

Status: OK
Routing: All servers to IT route.

Website: http://www.marcopolo.tv/
Italian TV Streaming
 
Status: OK
Routing: All servers to IT route.

Website: http://www.cbc.ca
Official CBC television site for Canada
 
Status: OK
Native: CA servers.
Routing: All other servers.

 

Website: http://www.mtv.it
 
Italian website and streaming TV

Status: OK
Routing: All servers to IT route.
 

@WinniethePooh

Hello!

There's a clear legal framework in the EU which covers duties and rights of a provider of services in the information society which is a mere conduit of data (see 2000/31/EC articles 12, 13, 14 and 15). Amongst them, there's no obligation to monitor customers traffic (on the contrary, 95/46/EC and 2002/58/EC pose precise prohibition to data monitoring and collection). We don't keep logs so we can't give away information that we do not have.

A court order can't force us to monitor traffic: even if it did, it would not be valid: no court order can force a person to commit illegal actions, as it would be active traffic monitoring, which infringes important privacy laws, secrecy of correspondence and fundamental rights. But let's admit that a collective madness suddenly infect a magistrate and all of AirVPN staff. Even if we complied to a flawed court order our data would have no relevance in a court, because there is absolutely no guarantee of their reliability and/or no manipulation, not to mention guarantees about server integrity. Your premise that we could be forced to actively cooperate with proper authorities in monitoring traffic is simply absurd, under an investigative point of view, because such cooperation would destroy the validity of the investigation itself.

That said, this admin disagrees strongly with some other premises of yours as well, for example you surreptitiously suggest that most VPN users are criminals. Do you have any data to support that? Are you aware that privacy is one of the most fundamental human rights? Do you have any scientific set of data which may support the implication that strong privacy leads to criminal behaviors? We do have scientific research and factual evidence which show, in the contrary, how strong privacy and identity protections enhance freedom of expression.

Finally, if you feel that you must face an adversary with the power to monitor all our servers in real time, you should perform partition of trust. We wrote an article about it:
https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=54&limit=6&limitstart=6&Itemid=142#1745

Kind regards

http://www.wilmaa.com

For the best streaming television that Switzerland has to offer, there’s but one name, and that name is wilmaa.

Status: OK
Native: CH servers.
Routing: All other servers.

Website: http://www.mtv.it
 
Italian website and streaming TV

Status: OK
Routing: All servers to IT route.
 

Website: http://www.realtimetv.it
 
Italian streaming TV

Status: OK
Routing: All servers to IT route.
 
 

Website: http://www.vvvvid.it
Italian TV Streaming

Status: OK
Routing: All servers to IT route.

Why do I have to pay transaction fees on Bitcoin transfers? Why do I get the message "This transaction is over the size limit. You can still send it for a fee of 0.0005 BTC"?

For transactions which draw coins from many bitcoin addresses and therefore have a large data size, a small transaction fee is usually expected. The transaction fee is an incentive on the part of the bitcoin user to make sure that a particular transaction will get included into the next block which is generated. See also https://en.bitcoin.it/wiki/Transaction_fees

Website: http://www.leonardo.tv/
Italian TV Streaming
 
Status: OK
Routing: All servers to IT route.

Website: http://www.vvvvid.it
Italian TV Streaming

Status: OK
Routing: All servers to IT route.

Website: http://www.deezer.com/
Deezer is a web-based music streaming service. It allows users to listen to music on various devices online or offline.
 
Status: OK
Native: All server except US and NL
Routing: US and NL, to FR route.

Why do I have to pay transaction fees on Bitcoin transfers? Why do I get the message "This transaction is over the size limit. You can still send it for a fee of 0.0005 BTC"?

For transactions which draw coins from many bitcoin addresses and therefore have a large data size, a small transaction fee is usually expected. The transaction fee is an incentive on the part of the bitcoin user to make sure that a particular transaction will get included into the next block which is generated. See also https://en.bitcoin.it/wiki/Transaction_fees

What is the referral system?

Referral system is a method to allow a person to gain money when another person buys a service or a product recommended by the first one, typically through a referral link.
A detailed referrals' page is available in Client Area, in Referrals page. It shows the URL that referrals need to use and some ready to use banners. It also lists the recent customers linked to the referrals and the latest account credit charges.

When a customer follows a referral link, a one-month validity 'referred_by' cookie is created in the customer's browser.
If it already exists and already points to the same referral, it gets renewed for one month.
If it already exists but does not point to the same referral, the original referral still remains.

During an account creation, a customer having the 'referred_by' cookie is linked to the referral.

When a new referred customer buys an AirVPN service for the first time, 20% is credited in 'Account Credit' of the referral person. Higher commissions are available when mid-term aims are reached. Contact us if you are interested in a mid-term commitment.


Pricing & Currency Your commission percentage is computed on the NET price In case a currency differs from EUR (including cryptocurrencies), your commission is always in EUR, computed at the exchange rate valid when the referred user made the payment.
Scenario examples: If a user follows your referral link, and it's the first time in a month that he/she browses airvpn.org website, any account that this user will create is associated to the referral. If a user follows your referral link after having followed a different referral link of another website, the first referral is the one that remains valid (for one month).

Website: http://www.mediaset.it/, www.infinitytv.it and many other.
Mediaset, an Italian TV Broadcasting

Status: OK
Routing: All servers to IT route.

Website: http://www.gazzetta.it
La Gazzetta dello Sport, an Italian sport website and streaming.

Status: OK
Routing: All servers to IT route.
 
Note: if you have an advertising blocker active (like Adblock or uBlock) try to disable it.
This site detect use of this blocker and prevent to see the video.

Website: https://mog.com/
MOG is the premium on-demand music service for web and mobile. Stream nearly all the music in the world in high-quality 320 kbps and get personalized music recommendations just for you.
 
Status: OK
Native: US servers.
Routing: All other servers.
 

Website: http://www.gazzetta.it
La Gazzetta dello Sport, an Italian sport website and streaming.

Status: OK
Routing: All servers to IT route.
 
Note: if you have an advertising blocker active (like Adblock or uBlock) try to disable it.
This site detect use of this blocker and prevent to see the video.

Website: http://lifestyle.alice.tv/
Italian TV Streaming
 
Status: OK
Routing: All servers to IT route.

Website: http://www.mediaset.it/, www.infinitytv.it and many other.
Mediaset, an Italian TV Broadcasting

Status: OK
Routing: All servers to IT route.

Hello!

We're very glad to inform you that a new 100 Mbit/s server located in Singapore is available: Megrez.

The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Client Area"->"Config generator").
 
The server accepts connections on ports 53, 80, 443, 2018 UDP and TCP.
 
Just like every other Air server, Megrez supports OpenVPN over SSL and OpenVPN over SSH.
 
As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses.
 
Do not hesitate to contact us for any information or issue.

Kind regards and datalove
AirVPN Team