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Everything posted by Staff
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	Hello! OK. This version, according to the reports we have, is affected by a bug which could be relevant according to your description of the problem. When both IPv4 and IPv6 are supported by system, and the "Optional IP address to bind to" box in "Tools" > "Preferences" > "Advanced" is set to "All IP addresses", qBittorrent will listen only to IPv6. Please verify whether changing that combo box into "All IPv4 addresses" solves the problem or not. If not, please consider to upgrade to qBittorrent 5.0.4 and the latest libtorrent through a backport (or build them directly into your system, if you like to compile) or test another torrent software to understand whether the problem is qBittorrent 4.5.2 specific or not. Kind regards
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	Hello! Please upgrade first to qBittorrent 5.0.4 or anyway the latest available version in order to rule out the various bugs affecting your version. Then we can start to investigate properly. Kind regards
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	Hello! Your account is active and authorized to access all the servers. Please keep in mind that the system will wait for two confirmations in the blockchain to activate a plan. If you experience any issue please open a ticket at your earliest convenience. Please remember that Russian language is not supported,. we're sorry. If you write in Russian you may receive delayed answers and also translated with automatic translators. In the community forum you should write only in English. Kind regards
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	Hello! It must be a bug in the Configuration Generator: only Marsic and Telescopium should be shown when "2.6 DCO" is selected. We are going to investigate. Thank you for the head up. Kind regards
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				ANSWERED No internet unless connected to AirVPN [SOLVED]
Staff replied to Tubular's topic in Troubleshooting and Problems
Hello! It does. Eddie should not crash in the first place and many bugs affecting 2.21.8 have been addressed in 2.24.6. Also remember, obviously, to shut down Eddie properly. Kind regards - 
	
	
				ANSWERED No internet unless connected to AirVPN [SOLVED]
Staff replied to Tubular's topic in Troubleshooting and Problems
Hello! The system report also confirms that the issue is probably the same, because the initial DNS reported by Eddie when the system is not connected to the VPN look like VPN DNS. Therefore, same issue same solution. How to change DNS on macOS: https://support.apple.com/guide/mac-help/change-dns-settings-on-mac-mh14127/mac Remember to perform the operation while Eddie is NOT running. Kind regards - 
	
	
				ANSWERED What's Happening w/ Miami Servers?
Staff replied to jcmoxy's topic in Troubleshooting and Problems
Hello! A momentary outage of the datacenter (or part of it) that lasted for approximately 3 hours 42 minutes. You can also check the servers monitor to see all the details (click a server name to see specific server stats). https://airvpn.org/status Kind regards - 
	
	
				ANSWERED Gluetun VPN - connection issue
Staff replied to osalj's topic in Troubleshooting and Problems
Hello! According to the ticket the problem could not be reproduced anymore after the initial event. If it was a glitch of the account panel, apparently it was momentary. Kind regards - 
	Hello! We're very glad to inform you that a new 10 Gbit/s full duplex server located in Denver (CO), USA, is available: Torcular. The AirVPN client will show automatically the new server; if you use any other OpenVPN or WireGuard client you can generate all the files to access it through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The server accepts connections on ports 53, 80, 443, 1194, 2018 UDP and TCP for OpenVPN and ports 1637, 47107 and 51820 UDP for WireGuard. Torcular supports OpenVPN over SSL and OpenVPN over SSH, TLS 1.3, OpenVPN tls-crypt and WireGuard. Full IPv6 support is included as well. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. You can check the status as usual in our real time servers monitor . Do not hesitate to contact us for any information or issue. Kind regards & datalove AirVPN Staff
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				Eddie-UI cannot be installed as of version 2.24.6 [LINUX]
Staff replied to Baldur555's topic in Eddie - AirVPN Client
Hello! The Suite doesn't offer a GUI. Therefore if you prefer a GUI the Suite is a no-go. The time to establish a connection to a VPN server is roughly the same, maybe the Suite is slightly faster. The Suite doesn't offer specific connection modes such as OpenVPN over SSH/stunnel, so if you suffer blocks against WireGuard and OpenVPN you should prefer Eddie. On the other hand the Suite offers reverse traffic splitting on an application basis, which Eddie doesn't, in case you need it, and does not need the demanding Mono package (still needed by Eddie GUI). You can also enjoy an asynchronous client-daemon architecture by relying on two components of the Suite, Goldcrest (a client) and Bluetit (the daemon). You can find the Suite thorough user's manual in the packaged file README.md Kind regards - 
	
	
				ANSWERED asus wrt merlin portforward
Staff replied to alexander3423478's topic in Troubleshooting and Problems
@alexander3423478 Hello! Please make sure that both servers run in the 192.168.50.36 machine, that they listen to the correct ports, and that no firewall (running in that same machine) blocks packets to/from the servers. Kind regards - 
	
	
				Eddie-UI cannot be installed as of version 2.24.6 [LINUX]
Staff replied to Baldur555's topic in Eddie - AirVPN Client
Hello! The failure probably comes from the fact that Eddie service can be installed only on systemd based systems. MX Linux by default uses SysVInit, according to the documentation. We deliver the AirVPN Suite for Linux that supports SysVInit too. In the Suite, Bluetit is a daemon that can run both on SysVInit and systemd based systems. If you are interested: https://airvpn.org/forums/topic/66706-linux-airvpn-suite-200-preview-available/ Kind regards - 
	
	
				Docker no internet when AirVPN is on with Network Lock
Staff replied to milkaca's topic in Troubleshooting and Problems
Hello! Please note that this feature, which is mandatory to query VPN DNS, is opt-out. In Eddie's "Preferences" > "DNS" window you can configure your own DNS and tell Eddie not to check DNS. It will, it restores the previous one. If that doesn't happen something weird is going on (a bug?), feel free to open a ticket. Maybe this info can be useful: consider that GlueTun supports AirVPN out of the box and offers a good level of integration with countries, locations, specific servers and inbound remote port forwarding. https://github.com/qdm12/gluetun-wiki/blob/main/setup/providers/airvpn.md Kind regards - 
	Hello! Please click "Client Area" > "Support request" > "Create new" to open a ticket while you're logged into the web site, OR write to support@airvpn.org. If you write an e-mail and you don't have an e-mail address linked to your AirVPN account, in the e-mail body please mention your AirVPN account name. Kind regards
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				ANSWERED asus wrt merlin portforward
Staff replied to alexander3423478's topic in Troubleshooting and Problems
@alexander3423478 Hello! In various AsusWRT Merlin firmware versions the default name of the tun interface is not tun1. Can you please check? If in doubt just modify your rules by replacing tun1 with tun+ (here + is an iptables wildcard for interfaces). For anything else the rules seem just fine. Kind regards - 
	Hello! Updated and working solution from a ticket by the support team: Kind regards
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	Hello! We're very glad to inform you that Hummingbird 2.0.0 Release Candidate 1 is now available for macOS, both for Intel and M1/M2/M3 based systems. The links to the latest RC 1 and the main changes have been updated in the first message of this thread. This version differs from beta 5 for some updates on the OpenVPN3-AirVPN library. Besides, the M1/M2/M3 version is now C++20 compliant. Kind regards
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				ANSWERED How to use AirVPN with Amazon Fire Stick?
Staff replied to scrazza's topic in Troubleshooting and Problems
Hello! Please see here: https://airvpn.org/android/eddie/apk/tv/ Kind regards - 
	Hello! We're very glad to inform you that AirVPN Suite 2.0.0 Release Candidate 1 for Linux is now available. The original post link is updated to show the new download URLs. The important differences from beta 5 are: a bug causing a crash when nft error messages exceeded a definite size has been fully addressed Bluetit features additional pause and re-connection attempts aimed at facilitating re-connection at system resume after suspension and other situations Hummingbirtd --allow-ping default value is now "output" Special note for firewalld users Please read here, it's very important: https://airvpn.org/forums/topic/70164-linux-network-lock-and-firewalld/ Please note that from now on compatibility with Debian 10 and its derivatives, that reached end of long term support and end of life on June 2024, is lost even for the legacy version, mainly because the Suite is now C++20 compliant. The legacy version remains suitable for Debian 11 and its derivatives. Kind regards
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	Hello! As far as we know, easytether doesn't support various VPN protocols over the tethered connection, unfortunately. However, our information is not up to date. Can you please contact the developers or the community to understand whether this old limitation is no more? We will do the same when we can (first we will need to re-test easytether). Kind regards
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	Hello! We're sorry to inform you that, due to inadmissible requests from provider Contabo, which demanded the blocking of p2p-related protocols, we have decommissioned Mesarthim server in Germany. The infrastructure in Gemany remains oversized, also thanks to the recent addition of 10 Gbit/s line and server. Kind regards AirVPN Staff
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				Switch to prevent d'load when unconnected to eddie
Staff replied to Condobloke's topic in Troubleshooting and Problems
Hello! For the readers' comfort we paste here an answer by the support team to the OP, whose system is Linux Mint 22.1. - 
	Hello! Can you describe the nature of the problem and the solution you found if possible? It may be relevant for readers with the same problem. Kind regards
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				Switch to prevent d'load when unconnected to eddie
Staff replied to Condobloke's topic in Troubleshooting and Problems
Hello! If you run Windows please see here: https://airvpn.org/forums/topic/69097-permanent-kill-switch-for-eddie-client/ Similar rules can be enforced with any other system with the respective firewall. If you do not run Windows feel free to tell us your Operating System name, version and firewall. Kind regards 
