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Everything posted by Staff
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Hello! Let's check directly from inside a VPN server where you experience the problem so we can definitely see whether there's some problem in the server itself. Please open a ticket to arrange the tests at your convenience. Please note that we can reach regularly your Plex server on the current VPN server (not in Canada) you're connected to. Re-direction to Plex services (app.plex.tv) then occurs for login purposes, and this is exactly what we suspected, i.e. it's possible that some AirVPN servers are blocked by this in-the-middle service, while others are not. Is it possible to reach a home Plex server without any interference by or re-direction to Plex owned infrastructure? Kind regards
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Hello! All server port forwarding works identically and no anomalies have been detected in specific investigations brought on manually during these very days for "false alerts". You can safely assume that port forwarding is working perfectly and identically on all servers. The problem might have a different cause. Do you use some in-the-middle Plex server (i.e. machines operated by Plex company for example aimed at Plex Pass, Plex Streaming, Plex Cloud) to access anything? Kind regards
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ANSWERED Port Forwarding Connection Timeout Error (110)
Staff replied to JebediahWolfe's topic in Troubleshooting and Problems
Hello! All problems were resolved. For the readers: YuNoGuy problem was caused by the Windows Firewall blocking the incoming traffic of other programs his/her main listening program relied on. Check the message here for interesting and useful details: https://airvpn.org/forums/topic/56970-port-forwarding-connection-timeout-error-110/?do=findComment&comment=227771 JebediahWolfe (original poster) problem was caused by the fact that the remotely forwarded port was disabled by the user in the control panel. All ports are enabled by default when you reserve them to your account and a new option allows you to disable them without de-allocating them. It is an option which can be useful under specific circumstances and required by some users. Always pay attention when you change settings. Voja Ten. problem "disappeared by itself" from one day to another so we can't say anything about it. Kind regards -
@AROU666 Hello! 1. Please disable UPnP too. 2. Port 50632 is not assigned to your account. Please configure SoulSeek to listen to the correct port. Assuming no "re-mapping" for simplicity's sake, the remote port number and the local port number must match. 3. Your account does not have access to AirVPN servers, please check your account status. Kind regards
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Hello! Since OpenVPN works, it is plausible that your ISP blocks WireGuard. If that's the case you must keep using OpenVPN only (or change ISP of course). You might like to get informed about the block / traffic management policy enforced by your ISP. To investigate on the Android side, please open a ticket at your convenience. Kind regards
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@AROU666 Hello! First and foremost please check the post set as best answer in this thread, the mentioned setting modification resolved the problem in other cases. In your specific case, you have an apparent double mis-configuration, as you keep even UPnP enabled, on top of NAT-PMP. Kind regards
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ANSWERED Port Forwarding Connection Timeout Error (110)
Staff replied to JebediahWolfe's topic in Troubleshooting and Problems
@JebediahWolfe Hello! Once again we invite you to open a ticket. Other users in this thread have all resolved their problems when they did so. Kind regards -
@BettyIsBoop Hello! We're going to look into the issue. Since you get SERVFAIL, the mappy.fr authoritative DNS might be down or more probably it's blocking some or all of our VPN servers. Can you also tell us which VPN server(s) you experience this problem on? Kind regards
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VPN routing not working for a specific website
Staff replied to Hearts's topic in Eddie - AirVPN Client
@dshbfjdsaauj Hello! Something is not working properly, can we see Eddie's system report generated while the system is connected to the VPN? https://airvpn.org/forums/topic/50663-youve-been-asked-for-a-support-filesystem-report-–-heres-what-to-do/ Kind regards -
Hello! Try to see how Gluetun can know and reach your local DNS. Also check the following thread: https://airvpn.org/forums/topic/56915-very-rarely-getting-rogue-dns-servers-when-checking-for-dns-leaks/?tab=comments#comment-227164 You might also like to contact Gluetun community and support. Kind regards
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Hello! We're very glad to inform you that a new 1 Gbit/s full duplex server located in Chicago, IL (USA) is available: Praecipua. The AirVPN client will show automatically the new server. If you use any other OpenVPN or WireGuard client you can generate all the files to access it through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The server accepts OpenVPN connections on ports 53, 80, 443, 1194, 2018 UDP and TCP, and WireGuard connections on ports 1637, 47107 and 51820. Just like every other Air server, Praecipua supports OpenVPN over SSL and OpenVPN over SSH, TLS 1.3, tls-crypt and WireGuard. Full IPv6 support is included as well. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. You can check the server status as usual in our real time servers monitor: https://airvpn.org/servers/Praecipua Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team
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Hello! We're very glad to inform you that a new 1 Gbit/s full duplex server located in Miami, FL (USA) is available: Minelauva. The AirVPN client will show automatically the new server. If you use any other OpenVPN or WireGuard client you can generate all the files to access it through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The server accepts OpenVPN connections on ports 53, 80, 443, 1194, 2018 UDP and TCP, and WireGuard connections on ports 1637, 47107 and 51820. Just like every other Air server, Minelauva supports OpenVPN over SSL and OpenVPN over SSH, TLS 1.3, tls-crypt and WireGuard. Full IPv6 support is included as well. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. You can check the server status as usual in our real time servers monitor: https://airvpn.org/servers/Minelauva Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team
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ANSWERED Always slow speeds when connected
Staff replied to Koalaman's topic in Troubleshooting and Problems
@Koalaman Hello! Very well! Now you can perform an additional, slight fine tuning, by modifying little by little (e.g. 5 bytes steps) the MTU size and checking for each value. Kind regards -
ANSWERED New config files don't seem to work on pfsense V2.3.4
Staff replied to juniormaxx's topic in Troubleshooting and Problems
Hello! For the readers: the problem was caused by OpenVPN 2.5 configuration files used on OpenVPN 2.3. Remember that OpenVPN 2.5 profiles broke backward compatibility with the addition of new directives and other modifications. If you need a file for OpenVPN 2.3 and 2.4 you must tell the Configuration Generator to generate a profile for OpenVPN 2.4 by setting "OpenVPN Type" comb box to the proper version. In case of OpenVPN 2.3 you must also take care to connect to entry-IP address 1 (ONE) because OpenVPN 2.3 supports only tls-auth, which is NOT offered on entry-IP addresses 3 and 4. If you have the chance to do so, anyway, please consider to drop obsolete OpenVPN versions and upgrade. Kind regards -
Hello! Correct, we can't know it. @Rodent The problem would perhaps arise only if the client is still connected and it was constantly and still is the only one connected to a VPN server (which is nearly impossible). Kind regards
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Hello! Probably no mistakes, it's just that your listening program listens to IPv4 address and not IPv6. Some programs do so by default, some programs can be configured to listen either to v4 or v6 IP addresses. Listening to IPv4 is normally preferred because most services and nodes still stick to IPv4, and those which use IPv6 can use IPv4 too, while some don't support IPv6 at all. Kind regards
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ANSWERED Wireguard client not accepting connections
Staff replied to Petchok's topic in Troubleshooting and Problems
Hello! If we understand the problem correctly, it's because WireGuard tries to tunnel the whole IP address space, including the private subnets, in your current configuration (see line "AllowedIPs"). The following message explains the matter more thoroughly and shows how to solve it: https://airvpn.org/forums/topic/55801-wireguard-access-local-network/?do=findComment&comment=217458 Kind regards -
Hello! Please move here: https://airvpn.org/forums/topic/56980-japan-and-singapore-servers-mostly-blocked-by-reddit/?do=findComment&comment=227674 Kind regards
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ANSWERED Port Forwarding Connection Timeout Error (110)
Staff replied to JebediahWolfe's topic in Troubleshooting and Problems
Hello! Please click "Contact us" button while your account is logged in to the web site, or write to support@airvpn.org (specify your username in this latter case). Kind regards -
@p9974839 Google Search should never be used, but if you really want it, why not just use https://startpage.com ? Kind regards
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Hello! Please set a small MTU size as a first test. Try for example 1320 bytes. To do so add the following line in the WireGuard configuration [Interface] section: MTU = 1320 Also make sure that uTP is disabled in the torrent program settings, as it will shape traffic, and check your torrent program settings against the following guide: https://airvpn.org/faq/p2p/ Connection and torrent program must both be re-started in order to apply the changes. If the problem persists please try a direct connection from another device, just to rule out that the bottleneck is in the pfSense box and to make a comparison. Do you see packet errors in the OpenVPN log, when connected over UDP? Last but not least, please remember to open a ticket (if you haven't already done so) for AirVPN support (here you will get community support, so you might like to get both professional and community support). Kind regards