Staff

Hello! Can you please send us the Tunnelblick logs which include the disconnection process? Also, please make sure that you're using a Tunnelblick version which is compatible with Mac OSX Mountain Lion, i.e. Tunnelblick 3.3beta20 or higher. Please note that any other Tunnelblick version, including 3.2.8, is not fully compatible with Mountain Lion. Kind regards

Hello! Thank you for the information. We're very glad to know that the problem is solved. Please feel free to post the logs if the problem occurs again. Kind regards

Hello! Very glad to know that you managed to solve the problem. For your information, Tunnelblick 3.2.8 failed for the kext problem (which you correctly spotted) but please consider also that you were using a version (3.2.8) which is incompatible with Mac OSX Mountain Lion. With Mac OSX Mountain Lion, Tunnelblick 3.3beta20 or higher must be used: http://code.google.com/p/tunnelblick/wiki/DownloadsEntry?tm=2 Kind regards

Hello! Your ISP can see that you are connected to a server on a specific port and that all your outgoing and incoming traffic goes to and comes from that server. Your ISP can't see in any way: - the real origin and destination of the outgoing and incoming packets; - the applications and protocol you use; - the content of your outgoing and incoming packets (real header and payload) Kind regards

Hello! We don't detect any problem with the configuration generator. Can you please send us the logs of your client? Kind regards

Hello! Just a side note: our clients are "visible" from the Internet with the exit-IP address of the server they are connected to. The 10.4.0.0->10.9.255.255 IP addresses are internal, private IP addresses in our virtual private network. Kind regards

Hello! Please clarify: is the service which listens to port 2242 running in a server connected as an OpenVPN client to one of our Air servers or not? Kind regards

Hello! Please determine your router gateway (192.168.1.1 looks ok on most DD-WRT default setup). Please do not forget to read all our replies on your open ticket in the HelpDesk, we have detected several problems on your iptables rules. Kind regards

Hello! It's technically impossible to give out any password: they are encrypted and therefore can't be known by Air administrators or anybody else. Kind regards

Hello! You can't remotely forward ports Kind regards

Hello! The Air client logs do not show any particular problem, except an odd triple PUSH just after the initial handshake. The Tunnelblick logs show just one "Replay-window backtrack occurred [1]", which is not worrying. It might be an apparently random DNS problem. Please try to force 10.4.0.1 DNS server to test whether the problem is solved (please see here, especially if you change connection port: https://airvpn.org/specs ). Kind regards

Hello! This is totally normal and it's related to how Windows checks network "access". Additionally, you might secure your connection against leaks in case of unexpected VPN disconnection. As you probably have already seen, we have a complete guide for Comodo for Windows to achieve this purpose. Kind regards

Hello! If it is, you should be able to solve it with Tunnelblick. It's definitely worth a try. If you test it, please send us the logs at your convenience if you find any issue. Kind regards

Hello! Can you please send us the complete Viscosity logs? From the piece of logs you have sent us, Viscosity is very clear about it: Kind regards

UPDATE After further investigation, you should be able to accomplish your task simply adding in the routing table specified above the following IP range: 208.79.64.0/22 Kind regards

Hello! Can you please make sure that you properly copied & pasted the .ovpn configuration file generated by our configuration generator, and that it is accessible by Viscosity? Kind regards

I am running android 4.0.4 (ICS), it is rooted, and I had downloaded the openvpn-settings as per instructions on your site. Thank you Hello! Please edit your .ovpn configuration file, and add the following line: log-append /airvpn.log> [press ENTER at the end of the line] The directive "log-append" will create and append logs for each connection. If you wish to create a new log at each connection, please use "log" instead of "log-append". Pick an appropriate path and filename, for example: log /sdcard/openvpn/airvpn.log You will find the logs in the specified file. Kind regards

Hello! The logs show various and severe connectivity problems from your client to our server. They are usually caused by extremely high latency and ISP line long (>60 seconds) dropouts. First of all, please try a connection to a TCP port on different servers and compare the outcome. We're looking forward to hearing from you. Kind regards

Hello! In order to help us troubleshoot the issue, can you please enable the connections stats from your panel (menu "Member Area"->"Settings")? Can you also please send us the connection logs when the problem occurs? Kind regards

Hello! You can follow the instructions for DD-WRT (except in the first part pertaining to DD-WRT firmware choice, of course). You will find all the relevant parameters and instructions to generate configuration, key and certificates with our configuration generator. Direct link: https://airvpn.org/ddwrt Kind regards

Hello! Is DNS resolution ok on Windows and Mac? Can you please send us the connection logs of your various devices (Air client logs for Windows, Viscosity logs for Mac OSX Lion)? Kind regards

Hello! You have not given us the information we required twice (logs, connections ports and servers, exact Android version...) so we can't give you any feedback or support. Full refund on its way. Kind regards I apologize for being so hasty, I never saw a request for logs. I'm new to using vpns and was frustrated that I couldn't seem to get yours to work while having no problems with others. If you haven't already started the refund process, there is no need to, while I appreciate the thought, Hello! The refund procedure requires that you give us some information, such as payment processor you used to subscribe and account with which you delivered the payment. Just don't answer to the e-mail requiring such information and the procedure can't proceed. In order to answer properly, we kindly ask you to let us know: your Android version, whether your device is rooted or not, and what you use to connect to an OpenVPN server (for example, do you use openvpn-settings?) We're looking forward to hearing from you. Kind regards

Hello! You have not given us the information we required twice (logs, connections ports and servers, exact Android version...) so we can't give you any feedback or support. Full refund on its way. Kind regards

Hello! In addition to FPyro post, you can also find a step by step tutorial on the FAQ https://airvpn.org/faq Kind regards

Hello! This is strange indeed. We need to investigate further as soon as possible. We need to know the listening port for your uTorrent and the server(s) you use. In order to preserve your privacy, please give us these data privately through the "Contact us" form, or write directly to info@airvpn.org. Please enclose the link to this thread to speed up the investigation. Kind regards