Staff

Hello! For a better speed test without relying on external services which insert a bias in the outcome, please use http://speedtest.air while you are connected to an Air VPN server. In order to make performance comparisons, try a connection toward port 53 UDP and 80 TCP, just in case your ISP performs port shaping. Also, check your client connection logs for packet loss or packet fragmentation (if in doubt, do not hesitate to send them to us). Kind regards

Hello! The logs look just fine. Are you 100% sure that your network monitor reports airvpn.exe as the source of all that upload bandwidth? The Air client is an OpenVPN wrapper, it just communicates with airvpn.org via TLS for user comfort (to display servers list, prepare the OpenVPN configuration...) at the login (very few kilobytes). Can you see the destination(s) which airvpn.exe establishes connections to? It should be only one, and only during the login. After the VPN connection has been established, you should see no more traffic from airvpn.exe. You might also like to perform a connection through OpenVPN GUI (don't launch airvpn.exe at all), to make a comparison. We're looking forward to hearing from you. Kind regards

Hello! Can you please tell us which version are you running? Which Win 8 version do you have (32 bit or 64 bit)? Can you please send us the Air client logs? Kind regards

Hello! Can you determine which task(s)/process(es) cause such bandwidth peak? Detecting it/them is vital to understand what happens. NetWorx is a good, freeware tool to do that on Windows: http://www.softperfect.com/products/networx Kind regards

Hello! Thank you, we are sorry to see that the datacenter personnel is totally unable to solve this severe internal network issue. We have detected again the very same, identical problem as before. Server withdrawn. Kind regards

Hello! Configuring an FTP server behind our NAT is not complex but requires some care, please read here: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=1700&Itemid=142#1702 Kind regards

Hello! A VPN is not and must never be intended as an antimalware tool. As clarified in our ToS, a VPN does not protect your computer or your behavior against malware, it has nothing to do with it. Consider it like a new ISP. However, connections between the virtual network nodes are not allowed, so it's not a college network. The above sentence can only be explained with an incredibly poor understanding of what a VPN is and what our service consists of. If you were looking for a completely different service, such as an antivirus, please feel free to ask for a refund. You are kindly invited not to spread misleading information based on basic misunderstandings. Kind regards

Thread was updated.

Hello! Just to be sure, you confirm that this problem does not occur in the same machine when you don't connect over a proxy? Kind regards

Hello! Apparently OpenVPN can't set the routing table, are you running it (or OpenVPN GUI) with administrator privileges? Also, what OpenVPN version are you using? Kind regards

Hello! Any account holder has the right to have his/her account deleted if he/she wishes so, according to EU legal framework on privacy and data protection. Please refer to our ToS and Privacy Notice as well. The real time servers monitor shows the number of connected clients in real time, and also the number of clients connected to each server. The total number of premium accounts is of course higher because not all users are connected at the same time. Kind regards

Hello! No logs regarding IP addresses are kept. While a client is connected to a VPN server, the VPN server knows its IP address. That's inevitable, it's how the Internet works. If you wish to hide your real IP address to our servers even while connected, you can connect over OpenVPN over a proxy, for example: https://airvpn.org/tor Our servers will see the IP address of the TOR exit-node. You might like to read this article as well: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=54&limit=6&limitstart=6&Itemid=142#1745 Kind regards

Hello! We regret to inform you that we are withdrawing Carinae due to ISP inability to locate and solve the network issues inside its datacenter. More information: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=7264&Itemid=142#7264 Kind regards

Hello! Thank you all, it's great to see that the service meets your expectations and requirements. We have enabled an additional servers monitor (still in beta testing, but the web page is open now) that you might like: https://airvpn.org/status2 You can see a graphical matrix obtained with pings and detected packet loss of each Air VPN server to and from every other Air VPN server. It is very useful to see whether there are network issues between any node. Kind regards

Hello! We're sorry, there's no subscription associated to account "groovy", can you please check? If you think this is a mistake, please do not hesitate to send us the transaction ID or the invoice ID of the subscription (menu "Support"->"Contact us", pick "Sales" as subject for additional efficiency and speed support). Kind regards

Hello! There's some problem with the route gateway: Please read also here: https://forums.openvpn.net/topic7983.html Unfortunately we have no rational explanation at the moment to say why it happens to you only on non-US servers (the OpenVPN servers side configuration is absolutely identical on every server). We'll investigate further, if you have any additional information do not hesitate to post it. Kind regards

Hello! We're very glad to inform you that a new 1 Gbit/s server located in USA (Fremont, California) is available: Persei. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Member Area"->"Access without our client"). The server accepts connections on ports 53, 80 and 443 UDP and TCP. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN admins

Hello! airvpn.org current certificate is valid thru 31 May 2013 as your picture correctly shows. Kind regards

Hello! Sorry, the account is not authorized to access any Air VPN server because it is not subscribed to any plan. Please subscribe to a plan in order to use our service. Kind regards

Hello! Milliseconds, please see here: http://en.wikipedia.org/wiki/Latency_%28engineering%29#Communication_latency In the server monitor the value you see is not a real ping, it is a directly proportional approximation of it. The data are not meaningful as absolute values, but they are very useful for a relative comparison from your node toward all the VPN servers. Kind regards

Hello! Can you please send us the exact error message and the connection logs of the Air client (please right-click on the Air dock icon and select "Logs", click on "Copy to clipboard" and paste in the message)? Kind regards

Hello! That's good to connect over two VPNs separately, but it is not a suitable/simple solution to connect your system over a VPN over another VPN. See also here: http://serverfault.com/questions/155299/how-to-connect-multiple-vpns-using-openvpn-on-windows-7-on-the-same-time In order to check which IP address our servers see you connected from, go to your "Member Area"->"Your Details" while connected to an Air server (do not disconnect before accessing it, otherwise the IP address is lost). Kind regards

Hello! The network cable has been replaced but the problem is still there. Probably it will be necessary to bring down the server for a new, full hardware test. Please do not use the server and if you're connected please disconnect as soon as possible. Kind regards

Hello! We have provided the Carinae datacenter technicians with all the relevant data which prove a massive packet loss for a few seconds at least every hour. They are working on it. We will keep you informed as soon as we receive updates. About Bootis and Cassiopeia, no problems at all have been detected for them after last week intermittent line drops. Kind regards

Hello! Yes, it would be helpful. The hosts file is read from top to bottom, and if you have a domain name mapped to multiple IP addresses, Windows will always read the first IP address and ignore the second one. However, if the first IP fails, the second IP will be read and used. So if a frontend fails, you will be able access the other. Actually, we will add this on the guide. Kind regards