Staff

Hello! Thank you for your choice. Unfortunately Google Checkout for vendors is not available to companies operating in the European Union (with a single exception). We don't process directly credit cards, so we're afraid that if your card is not accepted by PayPal, you'll need to find a different funding method for your PayPal account. Anyway, please make sure that you don't use any proxy or VPN while trying the transaction: PayPal may block any transaction if it detects an IP address geo-located in a country different of your own. Please do not hesitate to contact us for any further information. Kind regards

Hello! So it's a Giganews problem. We will not comment on that at the moment. On our side, connect to one of the following non-Leaseweb servers: Aquarii (Switzerland) [EDIT: NO LONGER AVAILABLE, please use Virginis instead] Geminorum (Switzerland) Herculis (Luxembourg) Serpentis (Sweden) Bootis (United Kingdom) Cassiopeia (United Kingdom) Arietis (USA) Vega (USA) Please feel free to let us know if this fixed the "problem". Kind regards

Hello! Unison is an NNTP client, so it works over a VPN without any particular configuration. Maybe the Unison logs can help shed light on the issue, can you please send them to us? Does any other application connect to the Internet without problems when you're connected to an Air server? Kind regards

Hello! You can find all the relevant information (especially for an FTP server behind a VPN server) here: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=1700&Itemid=142#1702 Kind regards

Hello! Thank you for your subscription. The exit-IP address of the server you're connected to is the IP with which you are "visible" on the Internet. It is a static and shared IP. The IP address of the TUN interface (called TAP-Win32 Adapter v... in Windows) is the IP address that has been DHCP-assigned to your client inside the Virtual Private Network. The TUN interface is accessed by OpenVPN. For further information about VPN IP ranges: https://airvpn.org/specs Your client is behind a p2p-friendly NAT which will allow several torrent clients to receive incoming connections. On top of that, you can also remotely forward ports (up to 20). Please see also https://airvpn.org/faq for further information. Remote port forwarding is necessary for any service that you wish to be reachable from the Internet and in particular to optimize the p2p performance of those clients who can't "punch" cone-NATs. eMule-like clients always need port forwarding to work fully. In order to check against leaks of your torrent client, you can perform the test at the following website: http://checkmytorrentip.com Please remember, always, to launch any application that you want to be tunneled AFTER you have connected to the VPN. Please consider to secure your connection against leaks in case of unexpected VPN disconnections as suggested in the welcome e-mail we send to premium subscribers. Just in case you used a non-existing e-mail address, you can find the instructions for several systems (Linux and any UNIX compliant system, Windows, *BSD and any *BSD-based OS like Mac OS X) on the permanent links of the announcement section of the forum (click on the link matching your OS). Kind regards

Hello! We're very glad to inform you that a new 1 Gbit/s server located in Luxembourg is available: Herculis. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Member Area"->"Access without our client"). The server accepts connections on ports 53, 80 and 443 UDP and TCP. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN admins

Hello! We're glad to inform you that all of the above features are already planned for the next client releases. Kind regards

Hello! Viscosity is an OpenVPN GUI/wrapper. With our configuration generator (menu "Member Area"->"Access without our client") you can generate all the files Viscosity needs to connect to AirVPN servers. Once you are connected to an Air server, just access the newsgroups as you would normally do. No client or "Usenet browser" specific configuration is necessary. Please make sure to run the client AFTER you have connected to the VPN. Kind regards

Hello! Additional servers locations will be added according to our expansion, customer base growth and our commitment to guaranteed allocated bandwidth per user. The servers datacenters must comply to our requirements for privacy, bandwidth, traffic, peering, net neutrality and usage policy. All these factors together restrict significantly the range of viable choices (the privacy requirements alone cuts out entire countries) however this is the only way to keep the service up to our quality and security standards. Kind regards

Hello! You can't skip that step. You need to allow communications to/from all the servers you want to connect to. Anyway, this is an operation that you need to perform once and for all. You can find the entry-IP address with our configuration generator (menu "Member Area"->"Access without our client"). Generate the files for all the servers you wish to connect to and look at the line "remote" of the .ovpn files to know the entry-IP addresses of the servers. Alternatively, ask for the entry-IP list with the "Contact us" form. Kind regards

Hello! You can find the entry-IP addresses of any server with our configuration generator (menu "Member Area"->"Access without our client"). Please generate the files for all the servers for which you need the entry-IP address and look at the line "remote" of the .ovpn files. Alternatively, you can ask for them through the "Contact Us" form. Kind regards

Hello! Rules for emule need a slight correction. On both the "Allow" rules please set Allow IP In/Out, not only In or only Out. After you have modified the rules as above, if you haven't already done so, please forward remotely the port(s) you have set Emule to listen to (both TCP & UDP). Please make sure that the port numbers match. For additional information: https://airvpn.org/faq/#p2p Kind regards

Hello! Yes, with those global rules you don't need any application rule to prevent leaks. You may add application rules for particular needs (for example if you wish to block an application completely, even when tunneled). Kind regards

Hello! If you don't need the client features and you wish an auto connection without manually picking a server, then you just have to run OpenVPN at the startup. The next Air client release will allow that as well. Kind regards

Hello! Each Air VPN server has one static exit-IP address with which clients connected to that server are "visible" on the Internet. No specific setup is necessary. Kind regards

Hello! Please see here in order to autostart (and autologin) the Air client: https://airvpn.org/windows_autostart/ Kind regards

Hello! The Comodo rules will prevent DNS leaks and any leak while connected, as well as any leak in case of unexpected VPN disconnection. Kind regards

Hello! In the announcement section of the forum you can find permanent links for various OS and firewalls to prevent any leak, not only DNS leaks, even in case of unexpected VPN disconnection. Kind regards

Hello! Our frontend changed IP address. The new IP address is 85.17.207.151. Please change again you hosts file line to: 85.17.207.151 airvpn.org If this does not solve the problem, can you please try a connection with OpenVPN GUI? Kind regards

Hello! As far as we know it's not possible to run OpenVPN on a Xbox, but you might connect the Xbox with an Ethernet cable to a computer which acts as a gateway. The computer establishes the connection to an Air server, then allows Internet sharing to the Xbox. Please determine the Xbox IP address in your network if it's static or tell us whether it accepts a DHCP-pushed IP from the router and send us your Comodo rules, Network Zones and how your local network is defined. We're looking forward to hearing from you. Kind regards

Hello! Yes, DD-WRT supports Policy Based Routing with multiple routing tables: http://www.dd-wrt.com/wiki/index.php/Policy_Based_Routing So you might say, for example, that 192.168.1.101 uses the tunnel, while 192.168.1.102 does not. Kind regards

Hello! Thank you very much for the information. We're very glad to know that you managed to solve the problem. In order to help possible other customers with the same router model, can you please publish your solution at your convenience? Thanks in advance. Kind regards

Hello! Can you please try to change server? We're detecting intermittent line problems on Arietis. https://airvpn.org/status Kind regards

Hello! Unfortunately this looks like a known DD-WRT firmware bug: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=4292&limit=6&limitstart=6&Itemid=142#4358 The challenge is finding for your router the last working firmware version. You can probably find precious indications on the provided link. This is because the router really establishes a connection, but then starts "messing up" and does not tunnel anything from the devices, while at the same time it keeps the connection alive. Kind regards

Hello! Please right-click on the Air dock icon. It's the circular small icon with a white cloud on a blue sky in the dock, which appears when airvpn.exe is running. Select "Logs". A window will open up. Click on "Copy to clipboard", a big button at the bottom of the window. Then paste in the forum (right-click on the message composition window and select "Paste"). Kind regards