Staff

Done. Same issues.

I did resolve the speed issue by connecting to a different server. Other than that though, all tests come back as "Timed out".

Hello!

The port is correctly forwarded, both TCP and UDP, so the packets are forwarded to your system. Can you please check:

- that the configured port in Vuze matches the remotely forwarded port

- that Vuze has a bind to the correct interface (the tun adapter)

Kind regards

Hello!

Ok, now a port is forwarded, can you please test again?

Kind regards

Hello!

At the moment of this writing there are no forwarded ports for account "stkkts". Can you please forward a port, configure it in Vuze, and try again?

Kind regards

Hello!

Apparently everything is ok. Your home network Ip range does not seem to overlap with the VPN one (can you please confirm that it is 10.102.0.0/255.255.0.0 ?).

Can you please send us also the output of the following commands (while connected to the VPN):

tracert 10.4.0.1

tracert airvpn.org

tracert google.com

Kind regards

No ideas?

Hello!

The logs are fine.

After the connection is established, from a command prompt can you please issue the commands:

ipconfig /all

route print

and send us the output?

Kind regards

Also, when I do ipconfig /all the DNS server listed for the TAPS device is 10.4.0.1 .. Is that the right address? I changed it to 8.8.8.8 and it works now.

Hello!

Yes, 10.4.0.1 is the correct DNS IP address pushed by our servers when you connect to port 443 UDP. See also https://airvpn.org/specs

Setting a different DNS on your tun interface is ok (the DNS queries will be encrypted and tunneled), but you will not use Air DNS, so you will not access internal services (currently only http://speedtest.air ), you will not bypass ICE censorship and you will not be able to use our experimental service aimed to prevent geo-IP based discriminations (for example with our DNS you can use BBC iPlayer even from non-UK servers; or access CBS from non-US servers).

Kind regards

Again it's not using DNS. I can ping 8.8.8.8 but not www.google.com. I also switch between two computers with this vpn. Never use simultaneously.

Hello!

The DNS push from the server is correct. Try to set 10.4.0.1 as primary (preferred) DNS of your physical network adapter, this has proved to fix the issue on several Windows systems.

Kind regards

Hello Admin,

Thank you for the tip on updating the VPN client, that has seemed to stop the packet replay errors. I ran a TCP test though my ISP and then though the VPN. It found my MTU a little low (around 1400) when connected to the VPN but when direct though ISP it is fine. Is that something i should correct?

Hello!

If you get packet fragmentation yes, you should correct the issue on the client side. If not, you don't need any modification. Please send us again your client connection logs (after some minutes the connection is established) if you still experience packet fragmentation, so that we can suggest you how to optimize the connection.

Kind regards

This is a pretty noob question but I was just wondering what the download/upload measurements in the gui box mean when air vpn is active. Is it a measurement of my current connection speed to the server

Hello!

Yes, it is!

Kind regards

Admin,

It would probably be helpful if you explained how you compile that data instead of just saying you don't keep logs. If the information isn't recorded somewhere, where are you getting it from?

Hello!

It's written in the page ("Only about online users"). Tables are compiled with current active session data. Logs are not necessary to compile them, obviously (and the OpenVPN logs are directed to /dev/null). While an account is connected, the OpenVPN servers know all those details, including the IP address the connection come from (which is published ONLY on the account details page). That's just how the Internet works, otherwise you could not even connect to a VPN server, perform a TLS re-keying every 60 minutes, notify the server about account connection and disconnection etc. etc. Every and each detail is lost forever at the moment of the account disconnection. The published tables provide very precious information to all users in order to evaluate servers performance and stability, verify our commitment to no overselling and provision of minimum allocated bandwidth, without weakening in any way the anonymity layer.

Kind regards

Hi,

In your stats page you have statistics of "Top 10 Users Speed" and "Top 10 Users Session Traffic" and "Top 10 Users Session Time".

Hello!

No logs at all are necessary for those tables.

To calculate these stats you need logs, especially the last one - you need session connectivity logs.

No, not at all, how did you come out with this strange idea?

Doesn't this collide with the statement that you do not keep logs?

No, not at all.

Kind regards

I paid for a month, and it said I had 27 days left. I know it's the end of Febuary, which only has 28 days this year, but, really: When I paid for a whole month, I expected something closer to 30 days (an average month is a bit over 30 days).

Hello!

You are right, problem fixed.

If anybody else has still the same issue, please do not hesitate to contact us with the "Contact us" form, we'll fix the expiration date of your account within a few hours.

Kind regards

After reading positive reviews I just purchased a subscription. And now I'm completely lost. All I want to do is protect my bittorrent downloads. There ought to be simple, step-by-step instructions for doing this but there aren't. instead, the information presented on your web site is overwhelming -- and I am not a computer novice either.

First problem: The instructions say, "Download and run the AirVPN client"

The only thing I see to run on my start menu is called "OpenvpiGUI" so I run it but the screens don't look anything like the illustration on https://airvpn.org/windows/

Hello!

In order to connect to one of our VPN servers, you can use either the OpenVPN GUI, the Air client for Windows, or any other OpenVPN wrapper you like. If you use the Air client, consider that it is portable, it does not need any installation, so just run it after you have decompressed the archive you have downloaded. The Air client needs the .NET framework, which is available by default on all Windows version.

If you have customized Windows to avoid the .NET framework and/or you have uninstalled it, please download and install it from the provided link in the Windows instructions page, or just use the OpenVPN GUI (i.e. ignore the Air client), which does not require the .NET framework.

The error you get might also be caused by running the wrong client version: for example, running the 64 bit version of the Air client in a 32 bit operative system. Please check it out.

Kind regards

regarding firefox...re-installed cleaning out the registry with revo uninstaller..i'm using port 53 udp. and still having problems with browsing speed especially when going to a website for the first time after opening browser...a few websites firstly show up as just plain text..after a few seconds they appear normally..will try changing dns..to see if that makes a difference.

Hello!

For testing purposes, try to set 10.4.0.1 as primary (preferred) DNS in your physical network card too. Leave the secondary (alternate) DNS to your favorite DNS server IP address in order to allow your system to perform names resolution even when disconnected from the VPN, if you need that.

Kind regards

well my bandwith seams to be back to normal today...9Mbs with bootis...10.7 with frankfurt server... will try different servers and keep you posted,thanks

Hello!

Ok, great news. If the problem occurs again, please send us the logs pertaining to the relevant (if possible, also different logs for different ports, protocols and servers...), so that we can see if it's an intermittent packet loss or fragmentation problem. It might be that your ISP performs port shaping on some ports (especially UDP) only on some time windows. Normally this is a problem with ISPs which adopted business plans based on heavy overselling, and those ISPs tend to shape traffic only on ports not used for http and https, because http and https are the main index of perceived performance by average/low end customers.

Also, generally outbound port 53 UDP is not shaped in order not to slow down DNS queries, which would cause an immediate feeling of slow browsing by those who are, according to the ISP, their average customers.

Kind regards

Am I correct to assume that even if I pay for AirVPN with paypal (not anonymous) because all my traffic is encrypted and there are no logs kept, all my activity is private?

Ie can any of my private activity be tracked back to the AirVPN account and the paypal used to sign up?

Also, what about signing into personal sites while using the VPN ie, Facebook, email, banking etc - Is this ok to do or should it be avoided?

Hello!

A PayPal payment may be used as a proof that the account holder sent money to use our service. It says nothing about how the service was used, it does not even say anything about whether the service was actually used or not by the Air account activated by that payment. Of course, if you don't wish to reveal your identity through a PayPal payment, you should subscribe via Liberty Reserve or even better Bitcoin.

Kind regards

I just used bitcoins to buy a 1 month code. I went to enter the code, it accepted it and gave me confirmation. 10 minutes later or so I attempt to log in to the VPN, but it says "Sorry, no server available for you at the moment", so I went to my account and it says "Your last subscription expired 0 days ago."

Hello!

Thank you for your purchase.

Everything appears fine (30 days for account "wasdfou") can you please check?

Kind regards

I have just registered and downloaded the software for windows.

I ran the openvpn.exe and then tried to run AirVPN.exe

I read the terms and conditions, clicked that I agreed, I typed my account name and password into the the login box but a message keeps telling me that the account is not active.

Please help me!

Hello!

Please re-check, account "hugostrange11" is authorized to access all the servers and it is currently connected to some VPN server.

Kind regards

Running AirVPN on Windows XP. All worked and connected originally. I have set up Comodo as suggested in "Prevent leaks" and now I do not get an IP address for the TAP port. I notice that when I'm trying to connect the physical network port sets a default gateway at 10.4.9.101 but surely that's got nothing to do with the TAP port?

I'm a total newbie to AirVPN but I thought I knew what I was doing..

Hello!

Support transferred to e-mail, please check your inbox.

Kind regards

In some circumstances you can ask airvpn

some document? bill etc etc ....

Hello!

Of course. As you may have seen if you have a subscription with another account, an invoice is automatically generated. However, if you need an invoice with a VAT ID, company name, address etc. you need to contact the sales department in the "Support"->"Contact us" form. Normally an invoice will be generated within 1-3 business days. This is not foreseen by default because (obviously) releasing identification data weakens the anonymity layer.

had asked that another vpn and

lost my money;

That's not our problem.

Kind regards

sorry...i found the modes tab...it say's 443 udp,443 tcp , 80 udp,80 tcp,53 udp, 53 tcp..but no matter which 1 i use before connection my internet speed is atrocious....0.45 Mbs download speed on speedtest.. browsing internet is almost unusable..

Hello!

Does it happen with all the servers? Can you please send us the connection logs (after a few minutes your computer is connected to the VPN)?

Kind regards

AirVPN + Tunnelblick + OSX 10.7.5 was previously working fine for me. I reinstalled my OS (still 10.7.5), downloaded the latest Tunnelblick client (3.3beta32) and used the latest AirVPN configuration builder and now it doesn't work. Tunnelblick connects, downloads configuration, then immediately disconnects. Below is a typical log file. Any ideas what I can do to fix this? Thanks!

Hello!

Can you please try to switch to Tunnelblick 3.3beta21b or 3.2.8?

Kind regards

the modes tab?? where is that under preferences on desktop?

Hello!

It's in the upper part of the Air client window, it is displayed after the login and before the connection.

Kind regards

Hello,

I am also having the same problem, it has been almost 14 hours since my purchase.

Hello!

Can you please try again now?

Kind regards

Hello!

There are various issues on the logs... can you please try to install the latest OpenVPN release (if you have not already done so) and use the 1.8 Air client version, both available here:

https://airvpn.org/windows

If you are already running OpenVPN 2.3.0, please try to uninstall it completely and re-install it, making sure to authorize the installer to install all the drivers.

Also, please test a connection to a TCP port, in order to correct the significant packet replay you're currently experiencing. Finally, test different servers.

Kind regards