Staff

Hello! Simply uninstalling OpenVPN is the fastest procedure to remove the driver. Alternatively, please see here: https://community.openvpn.net/openvpn/wiki/ManagingWindowsTAPDrivers Kind regards

Hello! Please enable it. If you see that it is already enabled, disable it and then enable it (this will force an adapter reset). Also, if the problem persists we would recommend that you contact at your convenience Microsoft support, you have enough data to receive a proper support from Microsoft. Kind regards

Hello! We're glad to inform you that the port checker has been fixed. Kind regards

Hello! All you say is correct. The missing information that you could not have is that communications between clients inside the same virtual network are prevented. This limitation, which would be a problem for corporate/companies VPNs, but is not important for our service, is deliberately forced for security reasons (also keep in mind that AirVPN works in routing mode, not bridged mode). Only communications to 10.4.0.1, 10.5.0.1 etc. are allowed, to let clients reach Air VPN DNS and internal VPN services. Kind regards

Hello, we confirm the problem. The port checker in several cases returns, wrongly, a red token. It's a false positive. An investigation will start soon to fix the problem. At the moment just make sure, as usual, that your remotely forwarded ports are closed on your router. Since you had green tokens until recently, most probably you have nothing to be worried about. Kind regards

Hello! It's important that you launch applications that you want to be tunneled AFTER the connection to the VPN is established. Kind regards

Hello! If the screenshot is taken while OpenVPN is running, can you please check that the adapter is enabled? Kind regards

Hello! It means that your system is reachable on your real IP address:port. If you're 100% sure that port 12352 is closed on the router, we'll verify the port checking system, it might be a false positive. You can also check with PortListener: put it to listen to port 12352 on your real IP address, perform a port check from the web site panel, and look whether any incoming packet is detected. https://airvpn.org/topic/9315-port-forwarding-tester/ We're looking forward to hearing from you. Kind regards

Hello, you can safely discard the TLS re-keying as a potential cause because it is performed with over-lapping windows, there's no time pressure and performance difference is not humanly detectable. At the moment we can't reproduce the issue with Chrome. Does it happen to you on some particular server, or on all servers? Does it occur with Chrome or with all browsers? Is it the same if you disable all Chrome add-ons/plug-ins (if you have any)? Kind regards

Hello! In the last 6 months we have been able to provide even more bandwidth per client with the addition of many servers, so the problem is not in our infrastructure. As a first test, you should try connections to different ports to verify whether your ISP has started port shaping. Kind regards

Hello! So it must be something specific in that computer. Do you notice, on this computer, any problem with SSL certificates/keys (https sites not connecting, SMTP over SSL/TLS...)? Kind regards

Hello! Apparently there's some new trick from BBC. Investigation goes on. Please connect to UK servers in the meantime. Kind regards

Hello, something (it might seem Verizon itself from the traceroute, but that "General Failure" leaves room to doubts) is blocking TCP packets to 85.17.207.151 (our third frontend server), but not ICMP. Try to delete in your hosts file the line: 85.17.207.151 airvpn.org and replace it with the lines: 212.117.180.25 airvpn.org 95.211.138.143 airvpn.org If you're running a firewall that is configured to secure your connection to the VPN, make sure you adjust its rules according to the aforementioned IP addresses. Kind regards

Hello! About screenshots, please see the instructions. About the error message, make sure that you don't run multiple services listening to the same port. Kind regards

Hello! Thank you for your report, we're investigating. Kind regards

Hello! On the non-working laptop, please re-try with both firewall and antivirus disabled, just in case one of the two (or both) are blocking airvpn.exe. Also, from the same laptop, please open a command prompt and send us the output of the following commands: tracert airvpn.org ping airvpn.org Kind regards

Hello, that's the ultimate proof that port forwarding works just fine and that you don't have firewall problems. When you turn off PortListener and you re-perform the check, either you don't run the service meant to listen to the same port, or this service is not listening to the correct port, please check. Kind regards

Hello, if the speedtest reports 10 Mbit/s, how do you infer 300 kbit/s? Kind regards

Hello! That's totally correct. Yes, you're right, setting anyway the rules for Vuze is a much better suggestion. Kind regards

Hello, we can't confirm what PayPal told you, we have already tried to pay with different credit cards (VISA and MasterCard) and the payments go through fine. Kind regards

Hello! Start the PortListener while your system is connected to the VPN and make it listen to your TUN/TAP interface IP address (it will be something beginning with 10...), port . Then log in the web site and start the port check on that port. Look at the PortListener and check whether any packet comes in. If not, disable your firewall and repeat the test. Feel free to let us know the results. Kind regards

Hello! Port forwarding is working just fine. Is your service running AND listening to the correct port while you perform the test? If in doubt, use our PortListener tool to perform test: https://airvpn.org/topic/9315-port-forwarding-tester Kind regards

Hello, it's normal that you get higher performance over UDP. Try also different servers and different ports (in particular 53 UDP, just in case your ISP shapes outbound port 443 UDP) in order to determine the server that can give you the best performance. Since you get 3-5 Mbit/s with internal speedtest (which is performed on the server itself) the alleged 300 kbit/s bandwidth does not seem a problem between your ISP and the server. Kind regards

Hello! Please send us at your convenience the client logs after the problem occurs. Please right-click on the Air client dock icon, select "Logs", click "Copy to clipboard" and paste in your message. Kind regards

Hello! Can you please send us the Tunnelblick logs after the problem occurs? TCP and UDP are both supported and there's no significant difference between them under a security point of view. Please see also the FAQ https://airvpn.org/topic/9162-what-is-the-difference-between-tcp-and-udp-ports-which-port-should-i-choose Kind regards