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Everything posted by Staff
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ANSWERED Pfsense and airvpn won't connect to the internet
Staff replied to juniormaxx's topic in Troubleshooting and Problems
@clevoir Hello! We see a date/time problem, when OpenVPN starts the date of the router is still 1970 and it could cause a fatal TLS failure. When the initial packet is received the date seems to be set correctly, but it's unclear whether the previous past date may have already caused a problem, because: Assuming that the problem is not related to date and time, UDP seems blocked, or maybe it's a block against OpenVPN. You're using TLS Auth (correctly to entry-IP address 1) with OpenVPN 2.5. You may change to TLS Crypt and test again (remember to switch to entry-IP address 3 as well). Also switch to TCP if the block persists. In the last part of the log a notorious bug is visible (the cycle between disconnections and connections according to management). Usually this is not relevant but if you have the option to upgrade please do it. As you can see the date and time is again reset to UNIX 0 after the Client management disconnect/connect cycle, and this could be critical. In any case, the fact that the date is suddenly reset makes a firmware upgrade recommended. Before upgrading, anyway, please test again but this time make sure to start the connection when the date and time are already set correctly. Please send also a screenshot of all the various settings of the OpenVPN DD-WRT panel. Kind regards -
ANSWERED Pfsense and airvpn won't connect to the internet
Staff replied to juniormaxx's topic in Troubleshooting and Problems
Hello! Please post OpenVPN log taken after a connection attempt has failed. Kind regards -
ANSWERED Pfsense and airvpn won't connect to the internet
Staff replied to juniormaxx's topic in Troubleshooting and Problems
Hello! Please post complete log, don't cut it. Kind regards -
ANSWERED Pfsense and airvpn won't connect to the internet
Staff replied to juniormaxx's topic in Troubleshooting and Problems
Log? Kind regards -
According to this definition there is no censorship at all anywhere enforced by governments, not in North Korea, not in France, not in China... Please note that your definition is pure fantasy, if not insulting. Censorship is exactly suppression of speech, public communication, or other information subversive of the "common good", or against a given narrative, by law or other means of enforcement. The fact that censorship is enforced by law or by a government body does not make it less censorship. Furthermore, historically censorship was an exclusive matter of some central authority (the first well documented case is maybe the censorship rules to preserve the Athenian youth, infringed by Socrates, for which he was put to death, although the etymology comes from the Roman Office of Censor which had the duty to regulate on citizens' moral practices) and today censorship by governments is predominant. Even In modern times censorship through laws has been and is predominant and pervasive according to Britannica and many academic researches. Then you can discuss ad nauseam whether censorship by law is "right" or "wrong", whether France's censorship is "better" than China's censorship, but you can't change the definition of censorship, otherwise this discussion will become delirious. Kind regards
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ANSWERED Pfsense and airvpn won't connect to the internet
Staff replied to juniormaxx's topic in Troubleshooting and Problems
@alanm Hello! The router tries to connect to entry-IP address three, so you'll need tls-crypt.key (if you use ta.key, i.e. the TLS Auth key, the server on entry-IP address three will not respond at all, it will immediately drop the connection). Please verify that you're using the correct key. If it is correct, then you can't reach the server at all. It might be a block against OpenVPN or UDP but please try different servers first. Kind regards -
ANSWERED AirVPN keeps restaring
Staff replied to dawgwinfrey's topic in Troubleshooting and Problems
Hello! Please see here: https://airvpn.org/forums/topic/58289-openvpn-certificate-has-expired/?do=findComment&comment=231319 Kind regards -
ANSWERED Pfsense and airvpn won't connect to the internet
Staff replied to juniormaxx's topic in Troubleshooting and Problems
Hello! Apparently not, but maybe there is a different cause overlapping, let's check the OpenVPN log. Kind regards -
ANSWERED Pfsense and airvpn won't connect to the internet
Staff replied to juniormaxx's topic in Troubleshooting and Problems
Hello! Please check as recommended in the previous message of ours. Kind regards -
Hello! No, they remain in the same one. Even same rack, same switch etc. Kind regards
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Hello! We inform you that all Latvia servers entry and exit IP addresses are being changed. The list of servers by name can be found here: https://airvpn.org/status - search for "Latvia". If you run Eddie Desktop edition, Eddie Android edition, or Bluetit + Goldcrest, no action is required as the software will update automatically all the data. If you run any program based on configuration files containing specific references to IP addresses of Latvia servers, then you will need to re-generate the file(s) after the operation has been completed. You can do it as usual through the Configuration Generator available in your AirVPN account "Client Area". If you use Latvia servers as a gateway to restricted services based on filtering anything different from Latvia servers exit IP addresses, please act properly to avoid any lock out. This major change is part of a series of operations that will allow a much needed and used AirVPN feature to be significantly powered up. More on this in the near future. Kind regards & datalove AirVPN Staff
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@Slot9407 Hello! Do you have access to AirVPN servers? We ask because "Slot9407" account plan expired before you posted your message. Maybe you're using a different account? Kind regards
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ANSWERED Locked out of internet use when VPN is off
Staff replied to katzmeow's topic in Eddie - AirVPN Client
Hello! It could be a different problem now. Please see here: https://airvpn.org/forums/topic/58289-openvpn-certificate-has-expired/?do=findComment&comment=231319 Kind regards -
ANSWERED No connection with FreshTomato
Staff replied to sdjh4dfgez7's topic in Troubleshooting and Problems
Hello! Please see here: https://airvpn.org/forums/topic/58352-pfsense-and-airvpn-wont-connect-to-the-internet/?do=findComment&comment=231461 If the problem persists, please let's see the OpenVPN log. Kind regards -
ANSWERED Pfsense and airvpn won't connect to the internet
Staff replied to juniormaxx's topic in Troubleshooting and Problems
Hello! A preliminary recommended verification, only if you connect via OpenVPN: https://airvpn.org/forums/topic/58289-openvpn-certificate-has-expired/?tab=comments#comment-231319 If you have imported into your pfSense system AirVPN OpenVPN certificates before 2021, it's time to renew them. As usual, you can use the Configuration Generator available in your AirVPN account "Client Area" to generate new files. If you need to change only specific certificates, you can tell the Configuration Generator to generate split files: turn the "Advanced" switch on, check "Separate certs/keys from ovpn files" and proceed to generate: user.crt is the client certificate ca.crt is the CA certificate user.key is the client key tls-cryp.key is the TLS Crypt key Kind regards -
Hello! We inform you that between April the 10th, 2024 and April the 20th, 2024, all Dallas servers entry and exit IP addresses will be changed. The list of servers by name can be found here: https://airvpn.org/status - search for "Dallas". If you run Eddie Desktop edition, Eddie Android edition, or Bluetit + Goldcrest, no action is required as the software will update automatically all the data. If you run any program based on configuration files containing specific references to IP addresses of Dallas servers, then you will need to re-generate the file(s) after the operation has been completed. You can do it as usual through the Configuration Generator available in your AirVPN account "Client Area". If you use Dallas servers as a gateway to restricted services based on filtering anything different from Dallas exit IP addresses, please act properly in advance to avoid any lock out. This major change is part of a series of operations that will allow a much needed and used AirVPN feature to be significantly powered up. More on this in the near future. Kind regards & datalove AirVPN Staff
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ANSWERED Won’t connect to a AirVPN server
Staff replied to BossTaggert's topic in Troubleshooting and Problems
Hello! Please see here: https://airvpn.org/forums/topic/58289-openvpn-certificate-has-expired/?do=findComment&comment=231319 If the above solution doesn't work, please send a system report. Please see here to do it: https://airvpn.org/forums/topic/50663-youve-been-asked-for-a-support-filesystem-report-–-heres-what-to-do/ Kind regards -
ANSWERED Out of nowhere, vpn won't connect!
Staff replied to Millennium Falcon's topic in Troubleshooting and Problems
Hello and thank you for your choice! Please see here (feel free to continue there if you want to reply): https://airvpn.org/forums/topic/58289-openvpn-certificate-has-expired/?do=findComment&comment=231319 Kind regards -
ANSWERED VM image Eddie states old certificate
Staff replied to zxy-kille's topic in Eddie - AirVPN Client
Hello and thank you for your choice! Please try the following procedure: run Eddie on Eddie's main window uncheck "Remember me" log your account out log your account in (you'll need to re-enter your AirVPN credentials) try again a connection Kind regards -
ANSWERED Logging in takes about 45 seconds
Staff replied to 183aTr78f9o's topic in Troubleshooting and Problems
Hello! Problem confirmed and under investigation. It is caused by an unexpected sluggishness of the first bootstrap server. If the first bootstrap server fails, Eddie will try the second one (timeout: 45 seconds), and then the third one (again 45 seconds timeout) and so on, so everything will work although the initial connection gets delayed. EDIT: problem solved. Kind regards -
ANSWERED OpenVPN Certificate has expired
Staff replied to Philiberti's topic in Troubleshooting and Problems
Hello! This new problem is unrelated and it is caused by an unexpected sluggishness of the first bootstrap server. We have opened an investigation just while you were writing the message. If the first bootstrap server fails, Eddie will try the second one (timeout: 45 seconds), and then the third one (again 45 seconds timeout) and so on, so everything will work although the initial connection gets delayed. EDIT: problem was solved at 6 PM CEST. Kind regards -
Hello! Please check here and let us know whether the problem is solved: https://airvpn.org/forums/topic/58289-openvpn-certificate-has-expired/ Kind regards
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ANSWERED Can't connect to servers (fixed)
Staff replied to Ledkfr's topic in Troubleshooting and Problems
Hello! Please see here: https://airvpn.org/forums/topic/58289-openvpn-certificate-has-expired/ Kind regards -
Hello! Please see here: https://airvpn.org/forums/topic/58289-openvpn-certificate-has-expired/ Kind regards