Staff

Hello! The imbd.com problem has been thoroughly discusses and it does not depend on us. If you have read the previous thread you now know the source of the problem. Currently the main problem is the block at authoritative DNS level, on top of other wrong settings of theirs (which anyway play their role as you can see from the failures reported by specialized services which are mentioned in the thread). However, you also mention wikipedia.org etc., which we do not detect any problem with, at all. Have you experienced this block on some specific server? Does your system query VPN DNS or some third-party DNS? Note: we see that wikipedia.org does not allow some writing functions when you connect from VPN or Tor, but that's a general limitation which is not aimed specifically against AirVPN. Kind regards

Hello! Please test the following settings: from Eddie main window select "Preferences" > "Protocols"untick "Automatic"select the line with entry-IP address 3, protocol TCP, port 443, and click "Save"test again connections to various servers in various locations Kind regards

Hello! You need to put some string in the "e-mail" field (otherwise we would face some challenging technical problem with IPB, because accounts must be able to log in to the board even by using the e-mail address as username) but you don't need to enter a valid e-mail address. If you enter an invalid e-mail address, or a disposable one, remember that the function of "password reset" will not work, of course. Other than that, you will not receive some courtesy e-mail for tickets (if any) so it's not a big deal to not have a valid e-mail address provided that you never forget your account password. Kind regards

That's correct. We're not sure but maybe the previous move was a mistake. Kind regards

Hello! The ability to auto-start is available and can be used through a profile. The additional security (encryption of data related to AirVPN) obviously does not allow to use such function for the automatic, quick connection mode. This is intended and correct. Kind regards

Thank you! The terminology is accurate. You save up to 67.5%. Your two-years plan, when compared to the normal price of a one-year plan, has made you save about 50% (you paid 54.6 EUR for 2 years instead of 54 EUR for 1 year). When compared to the price of one-month plan, you saved 67.5% (you paid 54.6 EUR instead of 168 EUR). Two-years plan did not exist before this Black Friday week. Enjoy AirVPN! Kind regards

Hello! We're glad to inform you that we have released Eddie Android edition 2.0. Update 30-Nov-18: version 2.0.1 has been released. Version 2.0 is a quantum leap when compared to 1.0. It tries to meet most, if not all, of our community requirements and keeps the promises we made: swift and full AirVPN integration as well as Android TV extended compatibility. As usual Eddie is free and open source software released under GPLv3. Source code is available on GitLab: https://gitlab.com/AirVPN You can download Eddie from the Google Play Store: https://play.google.com/store/apps/details?id=org.airvpn.eddie You can also download Eddie from Amazon App Store: https://www.amazon.com/Eddie-AirVPN-official-OpenVPN-GUI/dp/B07KTD6DH9/ref=sr_1_2?ie=UTF8&qid=1545047130&sr=8-2&keywords=AirVPN You can download Eddie Android 2.0.1 apk directly from our repository as well: https://eddie.website/repository/eddie/android/2.0.1/org.airvpn.eddie.apk We are also working to make Eddie 2.0 available on the Amazon Appstore. The application is fully localized and we look for translators, especially for translations into simplified and traditional Chinese. Korean, Japanese, and many other languages are welcome. If you wish to translate (from English) please contact info@airvpn.org for every detail. Eddie Android 2.0 adds tons of new features while keeping all the appreciated old ones: Free and open source OpenVPN GUI based on OpenVPN 3The only Android application officially developed by AirVPNRobust, best effort prevention of traffic leaks outside the VPN tunnelBattery-conscious applicationLow RAM footprintErgonomic and friendly interfaceAbility to start and connect the application at device bootOption to define which apps must have traffic inside or outside the VPN tunnel through white and black listFull integration with AirVPNEnhanced security thanks to locally stored encrypted data through master passwordQuick one-tap connection and smart, fully automated server selectionSmart server selection with custom settingsManual server selectionSmart attempts to bypass OpenVPN blocks featuring protocol and server fail-overFull Android TV compatibility including D-Pad support. Mouse emulation is not required.Enhancements aimed to increase accessibility and comfort to visually impaired personsAirVPN servers sorting optionsCustomizable "Favorite" and "Forbidden" serversOpenVPN mimetype support to import profiles from external applicationsLocalization in English, French, German, Italian, Portuguese, Russian, Spanish, TurkishWhat's new in version 2.0.1: Changelog 2.0.1 (VC 14) - Release date: 30 November 2018 by ProMIND - [ProMIND] Created MainTVActivity class for Android TV leanback launcher - [ProMIND] Renamed class AboutActivity.java to WebViewerActivity.java. This new class is now used for external web sites and local html document to be shown within the app MainActivity.java - [ProMIND] Replaced start intent of external web browser with WebViewerActivity class in order to make the app compliant with Google's Android TV requirements VPNService.java - [ProMIND] complete rewrite of onBind() method in order to properly manage VpnService intents Enjoy AirVPN and give us your feedback! Kind regards and datalove AirVPN Staff

Hello! Nowadays, traffic shaping is a common practice. Several ISPs have evaluated that investing in traffic shaping techniques is better than investing in infrastructure expansion. Overselling becomes easier and the devastating congestion impact gets mitigated by enforcing penalties to all protocols which are rarely used by the majority of customers or that are more onerous for the infrastructure. Protocols and traffic types are discovered in real time via SPI and DPI. A VPN impairs traffic shaping techniques because it makes both SPI and DPI impotent. Therefore, ISPs that share the above vision (wild overselling and traffic shaping) need to shape VPN themselves, unconditionally. OpenVPN has a typical fingerprint, so it's easy to identify it with DPI. However, we provide connection modes which make OpenVPN not discernible. The most effective and at the same time efficient is a connection with "tls-crypt" which encrypts the whole OpenVPN Control Channel. It is available on entry-IP addresses 3 and 4 of our VPN servers. Please test the following one (in Eddie desktop edition): - from Eddie main window select "Preferences" > "Protocols" - untick "Automatic" - select the line with entry-IP address 3, port 443, protocol TCP. The row will be highlighted in blue - click "Save" tls-crypt will circumvent specific OpenVPN shaping, while TCP will get rid of UDP shaping, which is another commonly targeted protocol. UDP might be shaped or not in your line, so it's worth that you try it too. Eddie Android edition 2.0 connects to entry-IP address 3 by default. You might anyway need to change the protocol from UDP to TCP in the "Settings" if UDP is throttled. Kind regards

Hello and thank you! The maximum discount you can get ("up to") is 67.5% with a 2 years plan. You pay 54.60 EUR for 2 years, i.e. 2.28 EUR/month, instead of 7 EUR/month (saving exactly 67.5%). If you compare the new plan with the 1 year plan, then the special deal makes you save anyway 50% (you pay 54.60 EUR for two years, instead of 54 EUR for 1 year). Math doesn't lie, the above comparisons are perfectly legitimate and compliant to the best practices of transparent advertising and the calculations are correct. Kind regards

Acknowledged. It will be fixed in the next release. Thanks! Kind regards

Hello! We will consider seriously what you suggest, probably for version 2.1. We are counting to release version 2.0 final (stable) very soon and your suggestion will be carefully evaluated for version 2.1. Thank you! Kind regards

Hello! As you might have read in the welcome e-mail, or in the answers to the FAQ, or in the AirVPN quick starting guide, or in the community forum, "Network Lock" option in Eddie (the Air software client) enforces a set of firewall rules which will prevent any traffic leak outside the VPN tunnel, including, but not limited to, leaks caused by unexpected VPN disconnection. To enable "Network Lock" option please click the big "Activate Network Lock" button in the main Eddie window, before you start a VPN connection. Please make sure that no third-party firewall/packet filtering tool cancels or anyway modifies the rules set by Eddie. Kind regards

Hello! We are very glad to inform you that Eddie Android edition 2.0 beta 3 is now available. Please test it and stress it as much as you can! Changes include new logic for "quick connect" function and a couple of bug fixes. Your feedback will be enormously appreciated as usual. We are looking for translators into traditional and simplified Chinese and several other languages. If you're interested please free to contact us at info@airvpn.org Currently the application features English, French, German, Italian, Portuguese, Russian, Spanish and Turkish localizations. Changelog 2.0 Beta 3 (VC 12) - Release date: 21 November 2018 by ProMIND QuickConnectionFragment.java - [ProMIND] Changed connection requirements for auto connection mode. IPv4 is now the minimum requirement. - [ProMIND] Show a disconnection dialog in case user cancels the connection procedure - [ProMIND] Notify user in case a favorite server is about to be connected - [ProMIND] Connection progress dialog is now properly dismissed at the end of server list connection All new features and changes when compared to version 1.0 can be found on the first message of this thread: https://airvpn.org/topic/30421-eddie-android-edition-20-beta-released Kind regards

Hello! We obviously rule out that the issue has anything to do with the imminent expiration date of your account plan. Please send the log or even better a system report at your convenience to receive proper support. Also consider to open a ticket to get in touch with our technical support staff. Kind regards

Hello and thank you very much for the information. It should be visible (when you use manual or quick connect to AirVPN servers, not when you import a profile) in the "Connection status" view, can you please check? Only version 2.0. Kind regards

Thank you. Can you please also connect in UDP (you don't need to import a new profile, you can use the automatic connection or the server list) and check whether it crashes or not? Kind regards

Hello! Bug confirmed (with Kitalpha and any server not supporting IPv6 yet). It will be fixed in beta 3, scheduled to be released very soon. Kind regards

Hello! We are very glad to inform you that Eddie Android edition 2.0 beta 2 is now available. Please test it and stress it as much as you can! New features now meet latest users requirements. Your feedback will be enormously appreciated as usual. Quick additions/changes summary (please see the changelog for more detailed information): Enhancements aimed to increase accessibility and comfort to visually impaired personsGerman, Portuguese and Russian localizationsOption to change "Quick connect" logic according to users feedback"Quick connect" button can be used to disconnect from VPNSome bugs have been fixedAll new features and changes when compared to version 1.0 can be found on the first message of this thread: https://airvpn.org/topic/30421-eddie-android-edition-20-beta-released Kind regards Changelog 2.0 Beta 2 (VC 11) - Release date: 20 November 2018 by ProMIND - [giganerd] Added German localization - [giganerd] Added Russian localization - [morvotron] Added Portuguese localization - [ProMIND] Added accessibility support to spinners and buttons without text OpenVPNTunnel.java [ProMIND] onEvent() now properly manages TCP errors in Quick Connection mode and avoids connection cycling when VPN is connected SettingsActivity.java [ProMIND] Added setting and functionality for allowing quick connection to connect local (same country) serversAirVPNServerProvider.java [ProMIND] Changed selection algorithm in order to include local (same country) servers when requestedQuickConnectionFragment.java [ProMIND] Quick connection button can now be used to disconnect any VPN connection

And what about a logcat, if you have time? You would just need adb, an USB cable and enabling USB debug on the Android device. https://developer.android.com/studio/command-line/logcat Kind regards

Hello! It works fine with Fire TV stick 1st generation, with Android 5.1. It has been extensively tested. Can you please test it (Eddie 2.0 of course, not 1.0) with your Fire TV 2? Eddie 2.0 includes full support to Android TV. Kind regards

Noted, thank you. Would you have the option to send us the logcat pertaining to the crash? Can you also tell us which Lineage you run? We can't see any crash report on the Play Store pertaining to a device like yours. You might also like to test Eddie Android 2.0 beta 2 (beta 2 is being released during the next hours). Any request is legitimate of course, but this one can not be satisfied unfortunately. The application would need root privileges to manipulate the packet filtering table of the system, and this is not possible on non-rooted devices. The aim of Eddie Android edition is any un-rooted device. Kind regards

Hello, can you please check whether your *.airdns.org name resolves properly into the exit-IP address of the last VPN server you connected to? Also keep in mind that TTL is 1 hour. Kind regards

Hello! We're very glad to inform you that the Black Friday week has just begun in AirVPN! Save up to 67.5% Check all plans and discounts here: https://airvpn.org/plans If you're already our customer and you wish to jump aboard for a longer period, any additional subscription will be added on top of already existing subscriptions and you will not lose any day. And that's not all! AirVPN offers five simultaneous connections per account, IPv6 full support and many more, exclusive smart features: https://airvpn.org/topic/28153-ipv6-support-and-new-smart-features/ Kind regards & datalove AirVPN Staff

Hello! Air VPN DNS servers IP addresses match the VPN default gateway IP address. 10.4.0.1 is anyway reachable from any other VPN subnet for backward compatibility. Having DNS address matching with default gateway address will make "DNS poisoning through route injection" attacks totally ineffective. Kind regards

Social engineering is not required. The attacker just needs to find the forwarded ports. A very quick and easy one-minute job. M247 offers a service which meets and has always met all of our technical requirements at a fair price. It's really something because as you know we are quite demanding. However, we do not want to stay bound with a single provider (simply for failover and redundancy considerations, it has notbhing to do with M247 quality of service), that's why we will not exceed around 25% of our infrastructure with M247. Kind regards