Staff

Hello! It's too early to claim anything, given the excellent growth rate of the user base and the rising costs of IPv4 subnets... Stay tuned! Kind regards

Hello and thank you very much! Not really substantiated arguments, only the generic fear that the support team could be overwhelmed by tickets. In reality, we are already working to migrate toward an easier and even more scalable solution with pools supporting all the protocols and not requiring anymore specific choices by the users. Exactly. The system we're working on aims at getting rid of this relevant problem by dividing users into unique pools and exit-IP addresses, so they will not have to face multiple pools (where pool 1 is "superior" to the other pools) and multiple exit-IP addresses. We see this future new system as a better solution because it will not force choices on pools and IP addresses, and it will be scalable for real: when a pool is close to exhaustion we can just add a new pool and reserve it to future new users. Stay tuned. Kind regards

Hello! In the early stages, the names were taken from the constellations. A little later, from constellations and stars, and finally only from stars. We have exceptions in Tokyo: two servers are named after imaginary planets from Space Battleship Yamato and UFO Robot Grendizer. Kind regards

Hello! @Stalinium is right. You should be able to find the culprit by going into your Android settings and checking which app is enabled for Always on VPN. Kind regards

Hello! Can you please test the new beta 2? The problem you reported has been addressed through a different approach. The "sleep 5" solution is aleatory and relatively unsafe in our opinion so we decided for another solution. Feel free to keep us posted! Kind regards

Hello! Please test the new beta 2. This somehow devised workaround should be no more necessary, not even on Wayland based environments, not even for browser. Only exception is Konqueror, that defies all the work by airsu and cuckoo. When Konqueror is launched, it always asks the KIO manager for a fork of the initial instance. Just in case you want to run Konqueror as a browser whose traffic must be outside the VPN tunnel, please take care to kill any previous instance before starting Konqueror through cuckoo. As an alternative for a Qt framework based browser that doesn't pose this issue, Falkon can be considered, as it does not depend on KIO. Kind regards

Hello! We're very glad to announce a special promotion on our long terms Premium plans. You can get prices as low as 2.20 €/month with a three years plan, which is a 68% discount when compared to monthly plan price of 7 €. You can also send an AirVPN plan as a gift: you have the option to print or send a colorful, dedicated picture with the code to activate the plan. You can do it in your account Client Area -> Your membership: Purchase and credit -> Print X-Mas after you have bought a coupon. If you're already our customer and you wish to stay aboard for a longer period, any additional subscription will be added on top of already existing subscriptions and you will not lose any day. Please check plans special prices on https://airvpn.org and https://airvpn.org/buy --- Promotion will end on January the 8th, 2024 (UTC). AirVPN does not inspect and/or log client traffic and offers: five simultaneous connections per account (additional connection slots available if needed) inbound remote port forwarding with multiple pools active daemons load balancing for unmatched high performance - current 'all time high' on client side is 730 Mbit/s with OpenVPN and 2100 Mbit/s with WireGuard flexible and customizable opt-in block lists protecting you from adware, trackers, spam and other malicious sources. You can customize answers or exceptions globally, at account level or even at single device level. powerful API IPv6 full support comfortable management of your client certificates and keys AES-GCM and ChaCha20 OpenVPN ciphers on all servers Perfect Forward Secrecy with unique per-server 4096 bit Diffie-Hellman keys internal DNS. Each server runs its own DNS server. DNS over HTTPS and DNS over TLS are also supported. free and open source software client side software support to traffic splitting on an application basis on Android and Linux and on a destination basis on Windows and macOS GPS spoofing on Android application AirVPN is the only VPN provider which is actively developing OpenVPN 3 library with a fork that's currently 245 commits ahead of OpenVPN master and adds key features and bug fixes for a much more comfortable and reliable experience: https://github.com/AirVPN/openvpn3-airvpn AirVPN, in accordance with its mission, develops only free and open source software for many platforms, including Android, Linux (both x86 and ARM based systems), macOS and Windows. Promotion due to end on 2025-02-08 (UTC). Kind regards & datalove AirVPN Staff

Hello! It is (or was in 2022) a major systemd problem. The network detection was greatly improved in the subsequent AirVPN Suite versions to circumvent this systemd problem/bug. Now in late 2024 it is also possible that the systemd bug was fixed. Kind regards

Hello! It could. The current decision is that next Eddie Desktop edition version will print "Taiwan, Republic of China", by breaking ISO compliance and at the same time not leaving any doubt to PRC propaganda brainwashed people. This definition should be strong enough to satisfy everyone except mainland China and supporters of standards, of course. Kind regards

@MichelAIR too. Hello! It's the ISO 3166 string extracted by Eddie as usual for any country. You can ask ISO to include ROC on ISO 3166 as a sovereign country, but it will not happen. ISO builds the list according to those countries that are either UN members, parties of the statute of the ICJ or members of a UN agency, but Republic of China can't enter the UN because of the PRC veto. To make things worse, almost all the countries in the world, including the USA and the EU Member States, with the exception of 12 countries with lesser power in the UN such as Belize and Haiti, do not recognize the Republic of China as an independent country because, we guess, they fear too much the economic sanctions PRC will enforce against those countries that would do so. Our solution to list Taiwan as it was in ISO 3166 as a stand alone, recognized and independent country, with its own flag, its own place as a country in the servers list, its own country fully qualified domain name in the infrastructure, far from being funny should have told you everything. Building our own codes and strings by breaking ISO standard may become a bigger problem but we'll evaluate it (after all we already got out of ICANN for specific ICE-related "enforcement" more than a decade ago). The matter was already on the table as already announced in the "News" forum: https://airvpn.org/forums/topic/63201-new-1-gbits-server-available-new-country-tw/?do=findComment&comment=238819 and Eddie's next version will print "Taiwan, Republic of China". On one hand, by abiding to the ISO 3166 but moving ROC to an autonomous country as it has been in practice since decades we can keep using ISO standards (no technical complications, no exception handling and worse) but at the same time we show a clear political position and challenge PRC propaganda & mantra "there's only one China". The obvious strength of this position is the provocation to leave the ISO string and keeping ROC as an autonomous country, therefore claiming there there is NOT one China only and de-structuring the meaning of "Province of China". On the other hand, breaking ISO standards and UN decisions may be very questionable but somehow stronger. Also, to avoid losing the strength of the aforementioned provocation we can find alternative strings such as "Republic of China" directly (claiming Taipei in "Republic of China" can cause again adverse reactions by ignorant people). This is the picked modification for the next Eddie version, at the moment. No problems. The fight of elderly AirVPN members against PRC censorship, propaganda and more is a quarter of century old, so being accused to align with PRC against ROC is obscenely provocative, but the replies are (self or not) moderated. As far as it pertains to the initial reaction, it means that at least the provocation worked, although it was not fully understood in this case, and if it serves the purpose to push people to realize that it's the ISO (and the UN, secondarily) the one putting the string "Province of China" on the ISO 3166 doc, it's a good thing. Not to mention that it can also serve the purpose to make people question how come, how it's possible that one could become victim of PRC propaganda "there's only one China" when one is against PRC propaganda! Kind regards

Hello! Yes, the server with that problem was not Polis, we apologize. On Polis we still can't find this problem, if we could catch it exactly when it happens we could do more, probably. Kind regards

Hello! Taiwan is the main and biggest province of the Republic of China (ROC), not to be confused with People's Republic of China (PRC) aka mainland China. Taiwan is also the informal name of the Republic of China. Get informed here first: https://www.taiwan.gov.tw/ Although the Republic of China is officially recognized only by a few countries and not by the UN (due to the veto of the PRC) we list and we will list Republic of China as an independent country, as it is in practice, in real life of citizens and in spite of the imperialist goals of the PRC. Probably you should send your protests to ISO, not to us: please read the next message for more details and check what we have done so far to recognize the Republic of China as an autonomous country and affirm that there is NOT only one China. Anyway ISO compliance break is on the table. Currently, the decision is that the next Eddie Desktop version will print "Taiwan, Republic of China". Eddie Android edition doesn't need modifications. Kind regards

Hello! We're very glad to announce that AirVPN Suite 2.0.0 beta 2 is available and featuring major improvements. 1. Reverse traffic splitting has been dramatically improved by: adding full Wayland compatibility introducing a new valuable tool: airsu, a script utility that will make life easier thoroughly extending cuckoo tool capabilities 2. Documentation has been expanded to explain all the new functions punctually and in detail, please check the readme file. 3. Network Lock may now be strict or allow private network access 4. Reported bugs have been addressed - thanks to the invaluable tests of the community! Please check the original message of this thread for more details, the updated link to download the Suite, and please consider to spend a few minutes on the new user's manual readme.md (in the package) to learn the new features, in particular the changes to reverse traffic splitting. Kind regards

@Danse Macabre Hello! Apparently, either your upstream does not offer IPv6 support or IPv6 routing is mis-configured on the router: 2024-12-12 16:40:01.540854: [NET] peer(PyLC…g+hk) - Failed to send handshake initiation: write udp6 [::]:50627->[2606:6080:1002:7:f2a9:8074:eabb:24d0]:1637: sendto: no route to host Kind regards

Hello! Indeed. However, the method does not necessarily work with those web site that require you to register an account in any case, or reject the connection in any case, when the IP address, even if not black listed, is not assigned to a residential ISP. Typically this behavior is enforced when the web site needs to comply to regional copyright requirements or when its core business is harvesting and reselling personal data and profiling users. Kind regards

Hello! New all-time record! Kind regards

@msbntt Hello! It's not a widely advertised feature because it is redundant in the VPN, but it is supported. You can find all the details in the specification page here: https://airvpn.org/specs/ Jump to "VPN DNS server" and check "DoH, DoT" section. For DoH, point to port 443, DNS server address matches the VPN gateway address (if in doubt resolve with a normal query dns.airservers.org while connected to the VPN). Example, for DoH during a connection over WireGuard to any VPN server, 10.128.0.1 (IPv4 address) and fd7d:76ee:e68f:a993::1 (IPv6 address), port 443. Kind regards

@Feelingesoteric Hello! In the first part of your log the IPv4 route check failed because of a possible UDP block, which is later resolved. In the second part of the log the route check fails in IPv6 only, while it is successful in IPv4. You may consider to investigate whether you have some IPv6 related issue in your system, or just tell Eddie not to consider IPv6 in the following way: from Eddie's main window select "Preferences" > "Networking" set the "IPv6 layer" combo box to "Block" enable Network Lock from the main window before starting the connection The above should solve the problem although you will not use IPv6 on the VPN (not a big deal at the moment and for the foreseeable future). Kind regards

Version 2.24.5 (Tue, 10 Dec 2024 12:34:03 +0000) [bugfix] [macOS] Fixed an issue preventing WireGuard detection. [bugfix] [all] Fixed an issue that could cause a connection loop with "executable not allowed" appearing in logs. [change] [linux-deb] updated dependencies from "policykit-1" to "pkexec | policykit-1". [change] [all] Applied minor fixes We are confident that we will switch this version to stable very soon. Other reported issues (Exit IP detection, stats at 0, and other minor things) are under investigation and will be fixed in the upcoming version 2.25.x.

Hello! Please delete this one too and test again. Kind regards

Hello! Please delete even any *.airvpnbackup file. The previous OS crash must have left a "dirty" status that requires manual intervention. sudo rm /etc/airvpn/*.airvpnbackup If the problem persists please send us the whole content of /etc/airvpn directory: sudo ls -l /etc/airvpn Kind regards

@spinmaster Hello! This lock file is a temporary file created by Hummingbird to mark that the application is running. It is deleted when Hummingbird is shut down. If it exists while Hummingbird is not running the lock file is a "mark" that Hummingbird did not shut down properly (for example it was closed without grace, or it crashed) and it may hint to something that is not working properly. In your case the cause was surely the OS crash: it's normal that Hummingbird could not delete the file. To delete the file, from a terminal: sudo rm /etc/airvpn/hummingbird.lock because the file can be written/deleted only by root. Kind regards

Hello! Yes, when Eddie Android or Desktop editions see that a connection is lost, they update server scores and likely change server (taking into account servers in the white list, if defined, and not considering servers in the black list, if defined). Note for Eddie Android edition: you can configure it to either mimic exactly WireGuard behavior, or having a supervision of the network status beyond the WireGuard one. Kind regards

Hello! Please move here, where you can see the reports from users all around the world: Also, please make sure to open a ticket to troubleshoot. Last but not least please check the "Top user speed" table on the servers status page https://airvpn.org/status Kind regards

Hello! Your refund was requested on Sunday 01 Dec 2024 and delivered on 05 Dec 2024, even before the 5 business days claimed as a courtesy and within the 30 calendar days according to the Terms of Service. Now it's all up to bank / credit card company, typically credit card companies deliver a refund by a merchant in 4-14 business days. Kind regards