Staff

Hello! We've run out of ideas then. Please send us a system report generated by Eddie just in case it contains some enlightening clue, please see here: https://airvpn.org/forums/topic/50663-youve-been-asked-for-a-support-filesystem-report-–-heres-what-to-do/ Kind regards

Hello! In a GlueTun-based environment, please be aware of the following issue, that's considered by some people a GlueTun bug: https://airvpn.org/forums/topic/63708-gluetun-port-forwarding-works-for-an-hour/ The thread includes suggestions to significantly mitigate the problem exclusively through GlueTun specific configuration. Kind regards

Hello! Yes, you are right, so we must go back to the previous assumption and put it under discussion again, as the block could be on the machine itself. Can you please re-check the Defender Firewall, just in case? Can you please also try a connection over WireGuard (you can switch as usual from "Preferences" > "Protocols" window), to discern whether the block is OpenVPN specific or not? Last but not least please consider to upgrade to Eddie 2.24.6 (latest stable release). Kind regards

@tranquivox69 Hello! We will investigate the issue you reported and we confirm that the expansion of the infrastructure proceeds exactly at the required pace as usual. We have recently completed in the USA the switch to all 10 Gbit/s dedicated lines in every strategic area and expansion in Europe has been remarkable in the last 2 years. Even Oceania and Asia have all seen remarkable expansions in the last 2 years. We do not have doubts that your experience worsened and that will be a matter of investigation of course, but please note that saying "too many clients same bandwidth" is unfair. In April 2022, we provided in Europe 175000 Mbit/s, with a real required throughput of 37000 Mbit/s. The average connected clients at any given time were 8000-8500: https://web.archive.org/web/20220317052230/https://airvpn.org/status/ Today, we provide 446000 Mbit/s to about 18000 clients connected to Europe servers at any given time: https://airvpn.org/status with a real / required throughput of 190000 Mbit/s. So, in 2022 the average real provided throughput was 4.6 Mbit/s per connection, while today it is 10.6 Mbit/s. Even the required throughput top peaks of users sky rocketed. In 2022 they were around 400 Mbit/s, today between 800 Mbit/s and 2 Gbit/s. All of the above not to say that we will be slowing the infrastructure expansion, but just to reassure you that the expansion has continued and is continuing at a fast pace according to needs. If any country is unbalanced within Europe we will of course fix the situation. Kind regards

Hello! From your report and OpenSourcerer's confirmation it looks like something is indeed wrong. We will investigate. Please open a ticket as recommended in any case: the support people could ask you for specific tests or information that may help. We will update the thread accordingly. Kind regards

Hello! Mullvad browser is only a castrated and weakened Tor browser, i.e. a Tor browser without Tor, with some security settings eliminated by default (for example WebRTC is enabled, NoScript disabled...). Anyone can harden Firefox. If you're curious about extensive (or even extreme) hardening check here: https://airvpn.org/forums/topic/15769-how-to-harden-firefox-extreme-edition/ Thank you for your suggestions everybody. We are committed to avoiding bloatware as usual. Kind regards

Hello! Good news. A new server in New Zealand was ordered early on January and it has just been connected. We are going to configure it in the next business day, and if everything goes well it will be available a few days later. Kind regards

Hello! Good news, we will start testing a 10 Gbit/s server in Germany before the end of January and if everything goes well we should make it available a few days later. We are waiting for the equipment to be connected between January 20 and 25. Kind regards

Hello! It looks like UDP (or maybe OpenVPN) is blocked. Since you already checked your system, the block could be caused by your router, or by your ISP. If it's your ISP you have no choice but to switch to TCP. Anyway please check your router and make sure that no traffic management / packet filtering tool blocks UDP. If the problem persists, in order to switch connection mode please select "Preferences" > "Protocols" from Eddie's main window, uncheck "Automatic", select an alternative connection mode and finally click "Save". Try first OpenVPN, protocol TCP, port 443, entry-IP address 3. Also consider to upgrade to latest Eddie 2.24.6 at your convenience. Kind regards

Hello! Therefore, looking at the servers on the screenshot, it is possible that Community Fiber blocks M247: perhaps the block is not against AirVPN but against that big provider IP address blocks (whose HQ is, ironically, in the UK). As a counter-proof, please try connections to any non M247 server. In Europe, all the 10 Gbit/s servers are not with M247, and all the servers in the Netherlands, Estonia, Sweden and Latvia are not with M247. You can find other non-M247 servers in Czech Republic, Germany, Spain and Switzerland. List of 10 Gbit/s (full duplex) servers in Europe. Bulgaria: Wazn Netherlands: Dalim, Menkent, Piautos Sweden: Ain Switzerland: Alpherg, Xuange Could someone in UK please test all of the above and verify that they are not blocked? We are working to add unmetered and dedicated 10 Gbit/s line in Germany (not with M247) as well. Kind regards

Hello! The new eddie-cli is inside a separate package for Linux that you can find here: https://airvpn.org/linux/eddie/ Just select the "command line" icon. The split is instrumental as the new CLI is completely built on DotNet8 (while the GUI is not) another step toward Mono dropping. We apologize if the split was not made clear in the announcement and download page, perhaps we should underline the informative note "You can install eddie-cli package for CLI edition". Kind regards

Hello! Yes, of course, according to the reports we receive Community Fibers does not block VPN protocols, but AirVPN UK servers IP addresses. So you can use AirVPN to connect to any other VPN server in the world, with WireGuard or OpenVPN, and bypass any previous restriction. Kind regards

Hello! The process varies from ISP to ISP, in general you must contact your ISP customer service. The unblocking of some categories may be accepted or denied. The common law which provides UK citizens with negative rights on freedom of expression is the main basis for a series of restrictions, according to Wikipedia, so opting out of filters is not usually an automated procedure but it is pondered on a sort of case by case basis and very vague rights, and sometimes managed as a courtesy, not a right. https://en.wikipedia.org/wiki/Internet_censorship_in_the_United_Kingdom The main problem we see here is that since all the block lists are secret and not subjected to public scrutiny, you can not know in which list the AirVPN servers addresses have been put into (we ascertained a few years ago that airvpn.org was in the porn list by a random lucky occurrence). https://en.wikipedia.org/wiki/Web_blocking_in_the_United_Kingdom Kind regards

Hello! From your ticket, we post the reply here according to your request and for readers' comfort. Thank you, we see the problem. You forced Eddie to connect over IPv6 but there is no IPv6 gateway in your system. but Either your router or your ISP are not offering IPv6 support, or were not offering it when you generated the report. You should be able to solve the problem by switching back to IPv4 connection, the default setting. You can do it in Eddie's "Preferences" > "Networking" window, on the "Internet Protocol used for connection" combo box. Set it to "IPv4, IPv6" (currently you switched to "IPv6, IPv4"). Kind regards

Hello! Please post your ISP so we can ascertain whether it's Community Fiber the only culprit or not. If so we can move the thread to the specific forum here: https://airvpn.org/forums/forum/20-known-isp-issue/ Please test also with filters disabled, just in case the VPN server addresses have been added to some opt out block list. In the UK it has been verified that some ISPs black list AirVPN web site as a porn site (which tells a lot about the degree of accuracy they compile such lists and their level of expertise in general...). Kind regards

@Lunnayan Hello! There's a somehow funny misunderstanding You were told that you can purchase additional slots in multiple of 5 (example 10, 15, 20...) per account at the price of the plan you prefer. As a mere example the sales department showed you the prices for a 1 year plan with 10, 15 and 20 connection slots. It was an example. Each account is on its own and by default each account has 5 connection slots that you can use as you prefer. You may also distribute additional slots on each account, but always on integer multiple of 5 on each account at the moment. Locking the thread now as this is not a troubleshooting issue but a matter for the sales people, if you want to proceed to buy or you need additional clarifications please feel free to continue the conversation with the sales department at your convenience. Kind regards

Hello! A possible reason for which the superuser itself is not authorized to change file ownership is the immutability of that file (or directory). In this case the superuser must first turn off the immutable flag and then modify ownership. Another possible reason is the immutability of specific parts of the system à la FreeBSD. In this case turning off the immutable flag may require the system startup in single user mode. Please check whether wireguard-go has any immutable flags set. ls -lO Applications/Eddie.app/Contents/MacOS/wireguard-go If the file has immutable flags (uchg or schg), try to remove them with the command: sudo chflags nouchg /Applications/Eddie.app/Contents/MacOS/wireguard-go Thanks, we'll warn the packager. Kind regards

Hello! Your original message passed moderation after a few hours, but maybe you talk about your ticket you sent last Friday. It was answered by the sales department on Saturday, about 12 hours later, maybe you missed the answer. Not a big deal: you can consult it in your AirVPN account "Client Area" anytime. Kind regards

Hello! Please try to solve the issue by changing ownership of wireguard-go with the command (from a terminal): sudo chown root /Applications/Eddie.app/Contents/MacOS/wireguard-go After all, running as root only executable or script files owned by root is a nice security measure providing a complement against privilege escalation. A question: was your account ownership of that file the default setting you found after the installation? If so, did you install from the ZIP or DMG package? Kind regards

Hello! Can you please send us a system report generated by Eddie just after connection attempts with OpenVPN and WireGuard have failed? Please see here: https://airvpn.org/forums/topic/50663-youve-been-asked-for-a-support-filesystem-report-–-heres-what-to-do/ Kind regards

@IG-11 Hello! The behavior you kindly reported has not been observed. While Endeavour is not in out testing machines, Arch is, and Eddie 2.24.6 runs fine in Arch with various DE. Can you please tell us: the total RAM you have available, and if you notice any swap operation while Eddie is running and stuttering the brand and model of your graphic card the Mono package version installed in your system whether Eddie 2.21.8 suffers of the same problems (one or more of them, and if so which ones) or not Kind regards

Hello! Thanks for the report, we found the problem. A fix has been applied, it is being tested internally and at the moment it resolves the issue on Devuan Daedalus based on sysvinit. The fix will be of course included in the next release. We will let you know through the "News" forum as usual, stay tuned. Kind regards

Hello! Stable release is now available:Kind regards

Eddie 2.24.6 Desktop Edition released Hello! We're very glad to inform you that a new stable release of Eddie is now available for Linux (various ARM based architectures included, making it compatible with several Raspberry Pi systems), macOS, Windows. Special thanks to all the beta testers, whose invaluable contributions and suggestions in the last months have helped developers fix several bugs and improve the overall stability of the software. Eddie is a free and open source (GPLv3) OpenVPN GUI and CLI by AirVPN with many additional features such as: traffic leaks prevention via packet filtering rules DNS handling optional connections over Tor or a generic proxy customizable events traffic splitting on a destination IP address or host name basis complete and swift integration with AirVPN infrastructure with OpenVPN and WireGuard white and black lists of VPN servers ability to support IPv4, IPv6 and IPv6 over IPv4 What's new in Eddie 2.24.6 WireGuard is the new communication protocol by default, while OpenVPN remains available for any necessity CPU usage optimization update of packaged binaries and libraries new options to customize WireGuard improved management and configuration of bootstrap servers (qualified domain names are now possible too) systemd-resolved (Linux) enhanced compatibility for all working modes improved management of SIGTERM signal several bug fixes Operating and architectural notes Eddie GUI and CLI run with normal user privileges, while a "backend" binary, which communicates to the user interface with authentication, gains root/administrator privileges, with important security safeguards in place: strict parsing is enforced before passing a profile to OpenVPN in order to block insecure OpenVPN directives external system binaries which need superuser privileges (examples: openvpn, iptables, hummingbird) will not be launched if they do not belong to a superuser Eddie events are not run with superuser privileges: instead of trusting blindly user's responsibility and care when dealing with events, the user is required to explicitly operate to run something with high privileges, if strictly necessary Backend binary is written in C++ on all systems (Windows included), making the whole application faster. Settings, certificates and keys of your account stored on your mass storage can optionally be encrypted on all systems either with a Master Password or in a system key-chain if available. Download Eddie 2.24.6 Eddie 2.24.6 can be downloaded here: https://airvpn.org/linux - Linux version (several architectures and various distribution specific packages for easier installation) https://airvpn.org/macos - Mac version https://airvpn.org/windows - Windows version Eddie is free and open source software released under GPLv3. Source code is available on GitHub: https://github.com/AirVPN/Eddie Complete changelog can be found here. Kind regards & datalove AirVPN Staff

Hello! Thank you very much for your tests! We understand your concern. However, we can’t postpone the release any further over an issue reported by a single user; otherwise, we would end up indefinitely delaying a version that fixes many more problems compared to the current stable release. The reported issue is under investigation anyway and we have also plans to drop the Mono framework completely: currently this is necessary for Eddie GUI and it could be a co-cause of the issue you reported. Kind regards