Leaderboard

You should open a support ticket if you want an official reply. Staff is not obligated to reply, or even read, every topic posted to this community forum. That said, you're more likely to get responses here if you include a System Report (Logs > Lifebelt icon), steps you've tried to fix it, any recent changes you've made to your computer or network.

Piwik is specifically configured to respect users privacy. Usage of piwik is internal and does not enable us (or any third party of course) to extract any personally identifiable information or any personal data of any user, for example IP addresses are not collected and visitors logs are not kept. At the same time Piwik allows us to see the global amount of page views, web site visits and the amount of time our web server needs to generate a page to users. Such mentioned data are not, and can not be considered as, personal data of any user. Kind regards Addendum: Piwik main options have been always remained unused by us, so why keep it when it can cast such doubts even in a long time customer like you? Therefore it has been disabled, so anybody with doubts like yours can now have peace of mind and usual confidence in every field handled by AirVPN. Kind regards AirVPN founders