Trouble Connecting

[portrenard 0]

Hello.

 

I am having trouble connecting as a new user. I was waiting to see if the problem resolved itself after the backed issues were resolved, but it did not. I am receiving the following error while using the AirVPN client wrapper: "Account not active, please retry later."

 

I have checked the website and it states that I am a premium user with 91 days of service remaining. Any ideas? Thank you!

[Staff 9973]

Hello.

 

I am having trouble connecting as a new user. I was waiting to see if the problem resolved itself after the backed issues were resolved, but it did not. I am receiving the following error while using the AirVPN client wrapper: "Account not active, please retry later."

 

I have checked the website and it states that I am a premium user with 91 days of service remaining. Any ideas? Thank you!

 

Hello!

 

We apologize, there is a problem with your account (on our side), please hold on: we're looking into it.

 

Kind regards

[Staff 9973]

@portrenard

 

Hello!

 

Problem fixed, can you please try again at your convenience?

 

Kind regards

[GoodGolly4MissMolly 0]

I bave the same problem.

[Staff 9973]

I bave the same problem.

 

Hello,

 

thank you for your subscription. As far as we can see it's all right, this account was active since the subscription date and has been successfully connected to some VPN server, can you please confirm?

 

Kind regards

[rdm0078 0]

I am a new user. I have been trying to connect to a server for 2 hours with no luck. I don't know if I am doing something wrong or what. Can you please help?