ANSWERED Unable to connect to internet without Eddie connected

[DannyPhantom9 0]

Since yesterday I've been unable to get internet access without my VPN connected. In the past I've been able to disconnect from and Eddie server and still have internet access (sometimes after a restart of my computer and/or my modem and router) but now my ethernet network is stuck on "connected, no internet" regardless of whether or not Eddie is connected to a server and after multiple restarts of each device. WiFi works just fine without Eddie connected but the same network on ethernet will not connect to the internet without Eddie connected to a server. 

[Staff 10707]

Hello!

What you describe usually means that the Ethernet adapter has been left with the VPN DNS servers. When Eddie connects, it sets AirVPN's DNS on your network adapters, and it puts the previous settings back when it disconnects. If Eddie is closed abruptly (a crash or a forced shutdown, for example), that restore may not happen. The Ethernet adapter then keeps a DNS server that can be reached only through the VPN, so Windows reports "no internet" unless Eddie is connected. Wi-Fi is not affected because it keeps its own settings.

You can check it in a few seconds. With Eddie disconnected, open Command Prompt and run:

ping 1.1.1.1
ipconfig /all

If the ping gets replies while websites do not open, and the Ethernet adapter section of ipconfig shows "DNS Servers" starting with 10., this is the cause.

To fix it:
1. Exit Eddie.
2. Press Windows+R, type ncpa.cpl and press Enter.
3. Right-click your Ethernet adapter > Properties.
4. Select "Internet Protocol Version 4 (TCP/IPv4)" > Properties, choose "Obtain DNS server address automatically" and confirm with OK.
5. Do the same for "Internet Protocol Version 6 (TCP/IPv6)", then close the window.

Alternatively, run these two commands in a Command Prompt opened as administrator, replacing Ethernet with the exact name of your adapter if it is different:

netsh interface ipv4 set dnsservers name="Ethernet" source=dhcp
netsh interface ipv6 set dnsservers name="Ethernet" source=dhcp

If the problem persists, please post the output of ipconfig /all, or send us a system report generated by Eddie following these instructions:
https://airvpn.org/forums/topic/50663-youve-been-asked-for-a-support-filesystem-report-–-heres-what-to-do 

Kind regards