Jump to content
Not connected, Your IP: 35.168.111.191
Sign in to follow this  
NaDre

how would you handle abuse complaint?

Recommended Posts

I belong to several private torrent trackers. Some of them have banned various VPN services at the firewall level because they feel they were abused/attacked in some way by someone using that service. I would hate to see something like that happen with AirVPN at one of my trackers.

Do you have any strategy for how you would respond to a complaint and determine which of your members to sanction? Since you only have the information about current users to work with, I think you would need to have some sort of quick response contact. But then that could easily be abused at great expense to you guys.

I am not sure what strategy could be used here, if any. Do you guys have any ideas about this? Thanks.

Share this post


Link to post

I belong to several private torrent trackers. Some of them have banned various VPN services at the firewall level because they feel they were abused/attacked in some way by someone using that service. I would hate to see something like that happen with AirVPN at one of my trackers.

Do you have any strategy for how you would respond to a complaint and determine which of your members to sanction? Since you only have the information about current users to work with, I think you would need to have some sort of quick response contact. But then that could easily be abused at great expense to you guys.

I am not sure what strategy could be used here, if any. Do you guys have any ideas about this? Thanks.

Hello!

As a mere conduit, we don't monitor connections, and as you correctly state we don't keep logs that would allow ex-post detection of such an abuse. However, attacks against a tracker are a particular case of attacks against a service in the information society, that is a violation of our Terms of Service. Should we detect attacks, or should we be warned about such a problem, through special triggers we can put an end to such violations without compromising our customers privacy.

Kind regards

Share this post


Link to post

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
  • Security Check
    Play CAPTCHA Audio
    Refresh Image
Sign in to follow this  

×
×
  • Create New...